Review from Nicola B (Daughter of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience

My mother was transferred from Lister Hospital to Woodlands View after having a very big serious bleed on the brain back in May '17 and was placed in Newton House. She was still quite poorly when she was first admitted but with the care from the wonderful nursing and care team in Newton House she is

now doing very well. Her room is just about the right size and is nice and bright and looks out into the gardens. The whole team are very friendly, caring and hard working. I would like to thank them all for all their hard work and patience for the care and rehabilitation they have given my mother over the past couple of months.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. It is lovely to hear that your mum is on the mend and that she is cared for so well.

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Review from P H (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience

I found the carers and nurses to be very helpful and considerate and very friendly. The care they gave my mum was exceptional and the home was always clean and tidy.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from R W (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

Very pleased with the standard of care this home provides to my mother. The staff and care and support is excellent. Senior care assistants are extremely good, and always helpful and responsive to any requests and questions.

Placing a loved one into full-time care is not easy and very emotional,

however Woodlands View helped this process and made the transition a lot easier than anticipated. It is reassuring to know that you are dealing with a team of staff who really care.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jo W (Granddaughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

The staff are amazing, helpful and friendly. Nan was so happy during her two-week stay. The family couldn't be happier with her care. We are so grateful to the staff for all their support. There are a few members of staff in particular that have been brilliant.
Please keep up all your hard work and

dedication.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean S (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience

My father spent a few weeks at Woodlands View Care Home and was made to feel very welcome right from the start. The staff were fantastic, not only to Dad but also to the family. Nothing was too much trouble. Having an open visiting hours system was brilliant and meant family and friends could visit

on more occasions. A lovely care home which we would highly recommend.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kim M (Niece of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience

I would like to express my appreciation to the staff and carers, in particular, Newton House for the care and kindness they showed to my Aunt during her time at Woodlands. She was very happy and content in the home and staff always made me and my family very welcome. She sadly passed away on the 8th

September and when we came down to collect her things, nothing was too much for the staff. Also, thank you to the lady in the office who was always ready to assist us with any concerns we had.

Reply from Jayne Duck, Customer Servicies Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences for your loss.The Bupa Customer Care Team.

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Review from T P (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience

Mum moved to the above home in August after 2 months in hospital. It took mum a few weeks to adjust but the staff are very patient and kind and mum has blossomed, which is lovely for us as we know she is being well looked after. Mum is 93 years old.

Reply from Lydia Waller, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Dianne C (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

My Mum arrived in Woodlands View, having been neglected in her previous home and the professionalism, skill and compassion of the staff transformed her from a withdrawn woman into someone much more like her old self. My only regret is that I hadn’t got her to Woodlands sooner. I am forever grateful.

Reply from Rachel Elliott, Customer service Adminstrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Richard B (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience

Very kind staff and very helpful - thanks!

Reply from Jayne Duck, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sheila M (Sister of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

My sister moved into Woodlands View care home on June 24th 2016, and from the very first day she has been treated with dignity and care. The staff are excellent and very helpful and caring. My sister is very happy there and we are so glad we chose, Woodlands View, it is a lot of responsibility choosing

a care home for someone else, but on this occasion my husband and myself know we made the right choice for my sister and if she is happy then so are we! If we can't get to see her one day, we know she is getting excellent care! Thank you.

Reply from Emily Wilson, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Anne H (Daughter of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience

My father was in Woodlands View for a few weeks having been transferred from hospital. He died there on 18th July.
The care he was given was excellent, he was treated with respect dignity and kindness by all the staff. His last days were as comfortable as possible and we as family were also cared

for. We could not have asked for better care for him and all the staff deserve recognition.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Linda L (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience

My father has been in and out of hospital/care homes for the past 2 1/2 years. He came to Woodlands View in March of this year. I have been totally amazed at the level of care he received here. He has been treated with dignity, respect and received the very best medical care he could have possibly had.

We as a whole family have been able to relax (for the first time in two years) knowing he has been looked after in the very best way. Every member of staff have been fantastic. They have always kept us up to date with my father's condition. Every resident here seems happy and totally well cared for and respected. I cannot thank the staff at Woodlands View enough - outstanding!!!

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Julie F (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience

From my father's first admission I have nothing but praise! The staff are all exceptional. My father was previously in another home. He was admitted to hospital from there and we would not allow him to back for his health and safety. From day one at Woodlands we could not believe the difference. He

has been treated as a human being and not a number. He is always clean, has always had exceptional care, devotion and attention. For the first time in years we have felt relaxed knowing he has been so brilliantly looked after. From the Manager through to all staff I commend everyone. I cannot thank everyone enough!! Woodlands view is amazing in every single way possible.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Marie G (Wife of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience

I had cause to move my relative due to lack of care. So when I moved my relative to this new home, I was amazed on how quickly my relative settled in and the compassion of the staff. They are trained to understand the needs of every resident, also the needs of the families. They are treated with dignity,

patience and kindness. I can go home after a visit, knowing my loved one is safe and cared for. The best decision my family and I have made picking this care home.

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Review from J M (Niece of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

The care my aunt receives is good. The staff are very good and kind. She has been in Woodlands View since the end of August last year after falling in her flat and she is now not able to walk. Since being in Woodlands View, she is eating better and I have had to buy her more comfortable trousers as

she has gained weight and the others were too tight for her. Which has made me very happy as when she went in there she was down to 5 and a half stone.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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