The Elms Nursing Home

Swains Road, Bembridge PO35 5XS
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8.6 77 Reviews
  • The Elms Nursing Home, Bembridge
The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from specialist nursing care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and provides a full schedule of activities, entertainment and outings to cater to everyone’s taste.

Residents also benefit from a hairdressing salon, comfortable communal areas as well as quiet areas to sit. Fresh, homemade meals can be enjoyed in the dining room.

An all inclusive laundry service is available along with access to video calling to keep in touch with family and friends and a dedicated room for overnight visitors.

The Elms is set within its own secluded grounds, located just off a residential street in a quiet part of Bembridge and provides a wonderfully cosy, comfortable and social place for residents to call home. The home offers 48 generously proportioned en-suite bedrooms which are all newly decorated, tastefully furnished and equipped with a flat-screen digital TV, telephone point and 24-hour call bell. The Elms boasts beautiful and well-maintained courtyard gardens where various activities can be enjoyed or where residents can sit and watch the world go by.

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Care Provided by The Elms Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma McMaster (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for The Elms Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • Self-Funded Nursing Care from £1,425
    • Self-Funded Nursing Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,425
    • RESPITE Self-Funded Nursing Dementia Care from £1,425

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact The Elms Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking is available


The Elms Nursing Home Reviews (77)

Total of 77, showing 1-20
8.6

The Elms Nursing Home has a Review Score of 8.6 (8.625) out of 10, based on 7 reviews in the last 2 years. Over all time The Elms Nursing Home has 77 reviews.

Overall Experience

  • 46
  • 26
  • 5
  • 0
  • 0

Date Published

77
5
6
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70

Review from Nikki W (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had quite a few stays in The Elms over the past few years. I have found the staff, including the carers, nurses, housekeeping, laundry, cook and receptionist to be caring and friendly to Mum and us as visiting family. In recent weeks the manager and deputy have been really supportive in helping
me navigate Adult Social Care and the NHS in trying to get the appropriate support in place for Mum.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Nursing Home

Thank you for taking the time to write this review. It is great to know that your mum and yourselves feel supported and cared for during her stays at The Elms. Across Hartford Care we work on a one team approach so it is great to hear that this is being recognised. It is also good to know that at times when you yourself need support the senior team are there to help. We will pass on your kind words to the team at The Elms.


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Review from K F (Niece of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the overall care and warmth you receive when visiting, we can clearly see how well our uncle is being looked after.
Be great to have volunteers dropping in for a chat, when family are unable to visit.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Nursing Home

Thank you for taking the time to write this review. It is good to know how happy you are with the care and support your uncle is receiving at The Elms and that there is always a warm welcome. Your kind words will be passed on to the team at The Elms.


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Review from Christopher D (Friend of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a fantastic care home with excellent staff. My friend is very happy there and comments how caring the staff team are. I have always found management to be approachable and welcoming and would not hesitate to recommend this home. The home is decorated beautifully and when I have had meals
there they have always been tasty and hot.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Elms Nursing Home

Thank you for taking the time to write this review. We are pleased to hear how happy your friend is at The Elms and that you have found the team to be friendly and approachable. It is also great to hear that you enjoy the fresh homecooked meals served by our chefs. We will pass on these kind words to the team at The Elms.


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Review from Karen S (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear dad has end-stage Multiple Sclerosis and after years of caring for him at home, the very difficult decision was made to place him in permanent nursing care. This was a worrying time, as we had experienced poor levels of care from another home on the island when my partner and I were desperate
for respite, however; on admission to The Elms, our worries were quickly laid to rest, as the care and attention given to my dad is exemplary, and usually delivered with a smile, which can honestly make the world of difference! Dad prefers to stay in his room, which may I add, is bright, clean and comfortable, but he is never left for long without being checked which is invaluable for our peace of mind, and we are particularly grateful for the vigilance of the nurses if my dad's condition deteriorates. So a huge THANK YOU to the super-friendly reception and management team, for whom nothing is too much trouble and the wonderful carers and nurses who look after my dad so brilliantly!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Elms Nursing Home

Thank you for taking the time to write this review. We are sorry to hear of your previous experience of care for your dad and are happy that you have found the right home for him now at The Elms. It is wonderful to hear how you can now rest assured that your dad is being well cared for and supported. We are pleased to hear that although your dad spends most of his time in his room that his room is bright, clean and comfortable and that a member of the team regularly checks on him to make sure he is happy and comfortable and his needs are being met. We will pass on these kind words to the team at The Elms who no doubt will be pleased to hear this.


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Review from D S (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been in The Elms for 2 years. Initially, everything was great. The staff are excellent but standards have drastically slipped. There is no routine timetable or management. Things happen as and when if there's time. New staff are poorly trained, having spoken to several, they are also not happy
with this and feel inadequate to carry out their tasks.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Elms Nursing Home

Firstly, I would like to send my apologies from the senior management team at the Elms, regarding your feelings around the standards dropping within the home. I would like to reassure you that we have management in the home daily, they are always available to meet or talk via telephone. All our staff are fully trained with an extensive induction programme, once this is completed all new staff are signed off as competent. We would like the opportunity to be able to meet with you in person to go through your points raised in the review. If you can contact the home directly then we would be very happy to arrange a meeting.


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Review from T I (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleased with the home. Wrong that the home takes the money given to my mother by the NHS for nursing care on top of the large amount she pays monthly. I should have been told about this at my mother's admittance with paperwork, I received neither. Off-site activities always seem to be the
same faces in the pictures, probably because they are mobile, do they pay extra for this privilege? Staffing levels often seem lower at weekends. Could do with water being available for residents in the lounge.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Elms Nursing Home

Thank you for your valued review. We are pleased to hear that your overall review of The Elms is positive. We are always continuing to improve our service, therefore would love to take the opportunity to discuss the points in relation to funding and activities. Our dedicated management team will be in contact with you to discuss further. Thank you for taking the time to review our home.


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Review from Mila R (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the entire staff of The Elms Nursing Home for taking care of our mother! She spent 3 months here at the end of her life and honestly the help and support we received at Elm’s was priceless! We appreciate all the night and day nurses that constantly checked on mum, all the lovely people
bringing mum tea or just coming in for a chat. And especially a huge Thank You to Elm’s Manager! You are an Amazing Human Being and you made the last days for our mum better! Thank You for all your invaluable advice, helping mum with English language and just being there next to her when we couldn’t. Thank you for giving mum a chance to have some happy moments when she took care of her little 'garden' on her balcony! We know that meant so much to her!
Another special Thank You to 3 care-ladies who comforted me as a daughter in the final moments. I wouldn't be able to survive it without you. I am forever grateful!
Bless you All!

Reply from Diana Nisbet, Marketing Executive at The Elms Nursing Home

This review is so touching to read and thank you so much for taking the time and trouble to send it in, at what must be a very difficult time for you and your family. The team at The Elms are just wonderful and we know that they will be so grateful for your really kind words about them. Thank you again and all the very best to you.


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Review from Alex K (Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the second I arrived I was treated really well and felt welcomed.
The staff are fantastic, friendly, funny and brilliant. My constant banter with them all has been fun and made my stay very enjoyable.
The physiotherapy crew have achieved, in my view, a miracle to get me back on my feet and
walking and exercises that due to Spinal Muscular Atrophy is not an easy thing to do. I can not thank them all enough for all their professional support and guidance plus encouragement which has allowed me in only two weeks to be allowed to go home.
The meals here are absolutely delicious. Three meals a day plus biscuits or cake with your morning and afternoon teas and coffees. The meals are very tasty and the variety of dishes per week is excellent.
I will miss this place and especially all the amazing staff, every single one of them. I want to say thank you all for taking such great care of me.

Reply from Diana Nisbet, Marketing Executive at The Elms Nursing Home

It's wonderful to read your review of your stay at The Elms and I know the team there will be absolutely delighted to read it too! How great to hear that you were back on your feet so quickly, after only two weeks, and on your way back home. Your really positive comments will be so gratefully received by our wonderful team and I'll take great pleasure in passing them on. Warm wishes to you and I'm sure you were a pleasure to look after.


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Review from Brian W (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent six weeks at the home and received excellent care from the staff and physiotherapists. All the staff were cheerful and nothing was too much trouble for them. I was impressed with their attitude, and their friendliness helped me to settle in quickly, dispelling any fears I had about being referred
to a nursing home. I have much to thank them for.

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Review from Marcelle R (Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would put the Elms as one of the best homes on the island. The staff are friendly, very encouraging and so helpful. The food is excellent, plenty of choice with care taken for vegetarian foods. An amazing array of things to do every day. Rooms are super, good size and en suite. Lovely garden to sit
in and enjoy. It seems nothing is too much trouble, plenty available between meals and at night. My only criticism being the call system. This urgently needs attention, no repeat calling appearing to carers and no emergency call available. The change to the current system was not thought through. The Night Staff numbers definitely require looking at, repeatedly as few as two only, unfair to them and leaving residents unhappy/uncomfortable.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful feedback about The Elms. We are thrilled that you rate us so highly as one of the Isle of Wight's best residential care homes. We are very aware of the situation with the call system. We are working closely with the company that installed it to get the situation rectified as soon as possible.


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Review from M J (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was temporarily in the care of The Elms after a fall. During her stay, she was very well treated in a safe and pleasant environment. The staff were helpful and attentive at all times and made her feel welcome and happy during her stay. Thank you.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your very positive feedback about The Elms. It was our pleasure to look after your mother while she was recuperating from her fall. We will share your appreciation and thanks with our helpful, attentive team who cared for her during her stay with us.


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Review from Marguerite B (Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a person very experienced and qualified in providing care, I think I have a good judgement. It was with great reluctance that I accepted the need for care. Your staff continue to be very aware of ones needs and these they provide with efficiency, patience and cheerfulness, coping with all our requests.
In my opinion, I could find nowhere better. I would like to have a face to face discussion occasionally, maybe in a group but not everybody at once, say a group of four or five.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your lovely comments about The Elms. It is our pleasure to have you as part of our Elms family and to see you enjoying all the activities we organise. We are always here to talk to you if there is anything, in particular, you would like us to do to help and support you more.


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Review from Valerie S (Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried at first, but soon settled down and would recommend to any family to look for a place here.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your very kind words about The Elms. We are so glad you now feel settled with us and we are delighted you would recommend us to any other family.


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Review from Caroline G (Respite Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was very comfortable and the food was delicious. The staff are nice and helpful and the other residents were friendly. My stay here has been comfortable and relaxing, even with the physio.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your lovely review of The Elms. We are glad you have enjoyed your stay with us and we shall let our team, including the physio, know how much you appreciate their support for you.


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Review from S W (Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at The Elms has been satisfactory, and the carers are always bright and cheerful and very willing to help me, whatever the circumstances.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your kind words about The Elms. It's a pleasure to care for you and to help you live your best life with us.


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Review from S R (Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care, food and everything all round is good. I am very happy to be here.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you very much for your fantastic review of The Elms. It is our pleasure to care for you and to have you as part of our happy Elms family.


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Review from Julia R (Daughter-in-law of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have taken great care of Mother. Any problems with her health and they contact us straight away. The staff are very caring and help her in every way. She is very happy and contented there.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your lovely review of The Elms. It's our pleasure to look after your mother and we are delighted she is very happy and contented in our care. We shall share your kind words with all our wonderful Elms team.


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Review from Shirley B (Wife of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of staff shortages, the time-lapse between calling for assistance and getting it is excessive. Despite this, the staff are patient and tolerant in difficult situations. Their hard work is much appreciated.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your review of The Elms and your kind comments about our hard-working, dedicated staff which we will share with them. Like so many other care and nursing homes, we are currently experiencing challenges recruiting staff. We are doing everything we can to attract more people to come and work with us.


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Review from R G (Respite Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent home staff who cannot do enough for the residents, even under times of great pressure. Very clean and tidy home. Food could be more flavoursome and more varied.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you very much for your positive review of The Elms. We are glad you were happy during your stay with us. We note what you say about the food. We do review our menus each spring, summer, autumn and winter to try and make them more varied.


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Review from Maureen H (Respite Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into this home full of trepidation but was surprised to find how kind the staff were. They always used your first name, helped in any way they could and were always cheerful. The physiotherapy was first class and went above and beyond their remit to get me on my feet again, for which I am extremely
grateful.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your lovely words about The Elms. It was a pleasure to help and support you while you were getting back on your feet again. We are so glad you enjoyed your stay with us. Please keep in touch and let us know how you are getting on. We will share your review with all our fantastic team so they know how much you appreciated their kindness and help.


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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for The Elms Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for The Elms Nursing Home is calculated as follows: ( (49 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 80 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for The Elms Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Gemma

Gemma McMaster

Job Title: Home Manager

Joined: 2024

I am excited to join the team at The Elms, where we are dedicated to providing exceptional nursing and residential care. Whether you call The Elms your home or you are here for a short visit, you can expect a welcoming, homely atmosphere surrounded by beautiful grounds.


Our care is tailored to meet each resident's unique needs and is delivered by a compassionate and supportive team. I look forward to building strong connections with families and our local community to help ensure our residents remain connected to their community.


Gill

Gill McLean

Job Title: Deputy Manager

Joined: 2024

I started my role as Deputy Manager working for Hartford Care at the Elms in June 2024.


The moment I walked through the door I was warmly welcomed by the staff the residents and their loved ones.


I have received nothing but support and encouragement in my new role and I feel privileged to come to work in such a lovely friendly family atmosphere. It really is a special place to work.


Frequently Asked Questions about The Elms Nursing Home

What types of Care is The Elms Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Elms Nursing Home have?

There are 48 Single Rooms.

What are the Facilities & Services at The Elms Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Elms Nursing Home to the centre of Bembridge?

0.3 mile(s) as the crow flies, distance by road may be significantly further.