Review from Becky P (Granddaughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

All of the Elms staff have given my grandad a new lease of life, he would not be with us now if he had not received the care and attention the staff at the Elms have and still give him. They are always helpful when we have questions and supportive to let us see him during the Covid-19 restrictions either

virtually or in person. They genuinely care about their residents and the activities they offer are amazing. I love how we are kept up to date via facebook, it always brings a smile to my face. The staff go over and above for their residents. Thank you for all that you do!

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

What a wonderful review of The Elms. Thank you so much for your lovely words which we shall share with all the team here. We love having your grandad with us and seeing him flourish in our care. We are so glad he enjoys all our fun activities which we will continue to post on Facebook so you can see how well he is doing.

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Review from M R (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Very caring home. Every assistance is given towards recovery. Daily physio, well planned and gently progressive. All staff are polite and very helpful. Meals are well planned and prepared. The barbecue was a real treat in the sunshine in the garden, after lockdown.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

We really appreciate you taking the time to review The Elms. Thank you for your lovely comments. We are so glad we have been able to help you on your recovery.

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Review from J N (Resident) assisted by family/friend published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

I have been a resident for over five years, needing nursing care. The staff have treated me very well. The meals are well prepared, but I would prefer a wider choice of food. There is a lovely garden and in the summer we have barbeques.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

What lovely words about The Elms. It is our pleasure to care for you and we are so glad you are happy here. We look forward to having some more barbeques in the garden this summer when we have some very exciting events and activities lined up for you.

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Review from Angela L (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

I like living at The Elms. Every one of the staff are kind and they help us.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your kind words about The Elms. It's our pleasure to have you here as part of The Elms family. We shall let our team here know how much you appreciate their kindness and helpfulness.

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Review from L M (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

All staff, from reception, carers, cleaners and the lady nurses, have been helpful, caring and have made my father comfortable. Lovely that he can have hot drinks often and when needed. Home cooked food and asked daily of the list, what he would like. Very good that we have been able to bring in his

larger TV and photos, etc. Everything, including laundry is available. Highly recommend The Elms nursing home.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your lovely comments about The Elms. We are delighted you are so happy with the way we are looking after your father. We are glad he feels comfortable and very at home with us. Meals are very important to our residents and we ensure there is always a good choice of dishes available to cater for all tastes. We will share your wonderful recommendation with all the fantastic team at The Elms so they know how much you appreciate their help and care.

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Review from Mary B (Respite Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

I spent two weeks here as part of the Isle of Wight covid isolation scheme and post-op recuperation. Having now been home for a few weeks and not feeling at all well, I have just been diagnosed with blood clots, mostly in my legs. I do wonder if, perhaps, an area outside the rooms, such as the car park,

could have been designated for more exercise, as the bedroom sizes prohibited very much walking.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for the time you took to complete a review for The Elms. The car park, unfortunately, would not be a suitable or safe place for exercise. However, we do have a very large garden and paved area, so we will speak with the NHS rehab team to make them aware of your comments and ask them to consider using the space available.

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Review from Elizabeth J (Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

I have had a first-class experience at The Elms. My room is large, comfortable and well-furnished. It is also warm - an important factor for me. The food is also very good - nutritional, tasty and well-served. The staff are excellent, always available if needed, kind and attentive. The biggest plus

for me was being able to bring my cat - thank you!

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your superb review of The Elms. We are delighted you are so happy with us. Care, comfort and companionship are key to everything we do for you, so we are so glad we have been able to provide all three for you, including welcoming your beloved cat to keep you company. We shall let all our lovely Elms team know how much you appreciate their kindness and attentiveness.

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Review from N S (Respite Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

Very satisfactory, excellent care.
My family over the past years have all spent time in The Elms, and have had excellent treatment - husband, brother, sister and brother-in-law.
First-class.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your lovely review of The Elms. We are so glad you are so satisfied with the care your family have received from us over the past years. It was our pleasure to look after your loved ones.

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Review from J J (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

The Elms Nursing Home is situated in a pleasant part of the Isle of Wight. The public rooms are open and airy. The staff are kind and helpful. I can't comment on activities as I am restricted in movement.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your very kind words about The Elms. It is our pleasure to look after you, and we are so glad you are so happy in our care. We are so lucky we are located in lovely Bembridge.

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Review from Daphne C (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

It's been lovely. At lunch, I can't choose what I want because I have a soft diet - it comes, at supper, I choose something on bread. My son came to see me, and they called me in the lounge. There is a phone in my bedroom, and I speak to my relatives. The carers are kind and efficient. I wet the bed.

I shall be happy there till I end my days.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your super review about The Elms. We are so pleased you are happy in our care. It is our pleasure to look after you, and we are glad you can stay in touch with your loved ones so easily. We shall let our lovely carers know how much you appreciate everything they do for you.

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Review from Paul G (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

Everyone that looks after my mum does a great job, friendly and very helpful. Mum was very poorly, and they looked after Mum, and she looks great, well and happy and loves being here.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful words about The Elms. It is our pleasure to care for your Mum, and like you, we are so delighted to see her so happy and well. We shall share your comments with our brilliant team, who are looking after her, so they know how much you appreciate everything they are doing.

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Review from Sue H (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum is happy here. Staff always seem friendly, and they put so much effort into celebrating every occasion including St Patricks Day and Valentines Day etc. Residents always look and seem well cared for, and there seems to be a lot of activities provided often. Sometimes communication can be difficult

with different staff working at different times some minor details are not passed on.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful review of The Elms. We are so glad your mum is happy in our care. We do ensure that every special occasion is celebrated in style here! However, we are sorry that you have found difficulty with the communication, which we will strive to improve.

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Review from Veronica R (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

I am very impressed with all the staff who seem to know my mum well and are very caring toward her and us as a family. Always happy to help. I was extremely pleased with a follow up to some facts I provided about Mum. The doctor has been unformed and phoned me, which allowed us to have a meaningful

conversation about Mum's health issues.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful feedback about The Elms. You are all part of our Elms family, and we are delighted you are so satisfied with the way in which we are keeping you informed about your Mum's health. Please let us know if there is anything else we can do to help.

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Review from Tracy G (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My mum spent a couple of weeks with this home before she passed. She was admitted from the hospital and because of COVID, it was a very difficult time.
The staff were extremely supportive and empathetic, especially when Mums condition became end of life care. I was able to spend time with my mum and

was there at the end.
The staff couldn’t do enough for myself or my mum and remained professional and so very caring throughout. I saw many staff from different shift patterns also, and this was across the board.
I would highly recommend this home.
The staff clearly love their job.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful review of The Elms. We are so sorry for the loss of your mum. We are glad you are happy with the way we all cared for her during this very difficult time for you. We will let our team know how much you appreciate everything they did for your mum and you, especially ensuring you were there with her at the end.

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Review from Julia M (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

It is clear my mother has settled well and is pleased to find good activities to enjoy. The care notes system is easily accessible to me, and I can monitor my mother’s progress which is reassuring. I can see all care plans and feel able to comment on these.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you for your lovely feedback about The Elms. It is our pleasure to care for your mother, and we are so pleased you feel able to comment on the way we are looking after her. We shall let our terrific team know how much you appreciate everything they are doing to ensure she stays safe, settled and happy.

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Review from Neil H (Friend of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

Helpful staff - very clean and smells very clean as well. They look after their clients and visitors, and while the Covid-19 is on, they test every visitors. They keep their clients well entertain every day. Thanks to the whole staff; they even have a wall of photo's of all the staff who work there,

but they call it The Elms family.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful words about The Elms. We are all The Elms family, so please consider yourself part of it!

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Review from L H (Granddaughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

Both my grandparents have now been looked after by the wonderful staff at The Elms. During the past difficult year, while we have been unable to visits, the staff have helped us to remain in contact, and I have no doubts that the residents are being well looked after. The activities team, in particular,

have provided great entertainment for residents. Would definitely recommend.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your lovely recommendation for The Elms. It is our pleasure to look after your grandparents, and we have done all we can to ensure you and their loved ones can keep in regular contact with them during these difficult times. We have so much fun organising our activities for everyone to enjoy. We shall pass on your kind comments to all the team here at The Elms.

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Review from Nigel P (Respite Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

All staff very friendly and helpful.
Good stay here; would return.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you very much for your kind words about The Elms. We are so glad you were very happy with your stay with us. We shall pass on your appreciation to our friendly, helpful team here. Please keep in touch, and if there is anything else we can do to support you, do let us know.

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Review from Gayle B (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

I feel that the manager and all the staff at The Elms Nursing Home deserve medals for the care and professionalism they have shown during this pandemic - often putting themselves at risk. Every person treated my mum with dignity, respect and love, just as they did for my dad, to my daughter and me.

We think of them as part of our family, and even though my beloved Mum is no longer with them, we will always stay in touch. Thank you all for what you did for us as a family.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your wonderful review of The Elms. This pandemic has proved a very challenging and often difficult time for us all, but we have always put the safety and care of all our residents at the heart of everything we do. You will always be part of our family at The Elms, and please do keep in touch with us. We shall share your super comments with all the team here, so they know how much you appreciate everything they did for your lovely Mum and Dad.

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Review from Bernard S (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

Due to COVID-19, my contact with the home have been by phone or brief encounters in the Reception area. At no time was I made to feel that I was being a nuisance despite, for example, some requests for a visit being made at relatively short notice and clearly interrupting a busy routine. At all times,

the staff have been kind, understanding and have patiently assisted my Mother to enjoy brief visits outside the confines of the buildings. I have nothing but praise for their attitude and efforts in helping my Mother recover. My ratings below are all Good based on the feedback from my Mother and my necessarily, limited observation of the facilities and care provision.

Reply from Alison Reijman, PR Coordinator at The Elms Nursing Home

Thank you so much for your very kind comments about our superb staff at The Elms. These past few months have been very challenging for all of us. It is very important to us though that relatives and loved ones are kept informed about their well-being especially your Mother during her recovery. We will ensure all the team caring for your Mother see your lovely review.

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The Elms Nursing Home

Care Provided by The Elms Nursing Home

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Funding & Fees Guide for The Elms Nursing Home

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