The Elms Nursing Home

Swains Road, Bembridge PO35 5XS
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8.6 77 Reviews
  • The Elms Nursing Home, Bembridge
The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from specialist nursing care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and provides a full schedule of activities, entertainment and outings to cater to everyone’s taste.

Residents also benefit from a hairdressing salon, comfortable communal areas as well as quiet areas to sit. Fresh, homemade meals can be enjoyed in the dining room.

An all inclusive laundry service is available along with access to video calling to keep in touch with family and friends and a dedicated room for overnight visitors.

The Elms is set within its own secluded grounds, located just off a residential street in a quiet part of Bembridge and provides a wonderfully cosy, comfortable and social place for residents to call home. The home offers 48 generously proportioned en-suite bedrooms which are all newly decorated, tastefully furnished and equipped with a flat-screen digital TV, telephone point and 24-hour call bell. The Elms boasts beautiful and well-maintained courtyard gardens where various activities can be enjoyed or where residents can sit and watch the world go by.

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Care Provided by The Elms Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma McMaster (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for The Elms Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • Self-Funded Nursing Care from £1,425
    • Self-Funded Nursing Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,425
    • RESPITE Self-Funded Nursing Dementia Care from £1,425

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact The Elms Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking is available


The Elms Nursing Home Reviews (77)

Total of 77, showing 61-77
8.6

The Elms Nursing Home has a Review Score of 8.6 (8.625) out of 10, based on 7 reviews in the last 2 years. Over all time The Elms Nursing Home has 77 reviews.

Overall Experience

  • 46
  • 26
  • 5
  • 0
  • 0

Date Published

77
5
6
7
70

Review from J W (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Daycare wonderful. Food is very good. Night time poor because of the slowness of staff, waiting to come for ages.

Reply from Leah-Marie Mills, HR Director at The Elms Nursing Home

Dear JW,
We’re really pleased to hear that you feel the care you received during the day is wonderful and that you enjoyed the food. We have invested a lot into our food offer including further training for our chefs, as we know how important it is for people to enjoy their food and dining experience.
We are however sorry to hear that you had to wait at night time for staff to assist you, and since speaking to you about this, understand that this has now improved and you are happy with the care at night. We will continue to work with our staff to ensure all our residents feel they get the care and support they want in a timely way and to ensure we are continuously improving.
Thank you for your feedback and comments, it is very valuable to us in helping us to see what we do well and where we can improve.
General Manager


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Review from Sue R (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms was efficient, very ready to help swiftly in our time of need. Nothing was a problem. They overcame any difficulties for us. My mother was well looked after and I felt very supported at a difficult time.

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Review from Julia B (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mother when she was here for nursing/rehab after dislocating her shoulder and breaking a bone in her arm. The care has been fantastic.
ALL STAFF have been excellent.
Thank you.

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Review from Patricia N (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely clean and well run residential care home. Staff are very friendly and food is very good. The entertainment team in the care home are excellent. The rehab team does not have too many outdoor activities or indoor ones for that matter.
The rooms are of a very high quality and enjoy nice views
of trees, gardens and squirrels. It's good to have nurses on board in case of health worries.

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Review from M K (Respite Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We were a self-funding couple having respite care after both having bad accidents.
It took 4 days to get an extra heater in our room because we were cold.
We were woken up at between 7 am to 7.30am in the morning, but a cup of tea was not brought up, sometimes as late as 9.45am. The tea at bedtime
was very often only lukewarm, horrible.
Also, the towels were changed every day but bedclothes were only changed once in our 3 weeks.
The first week of our stay the food was quite plain, improved during the second week.

Reply from Louise Chandler, PR & Communications Manager at The Elms Nursing Home

Thank you for sharing your feedback. During your stay, our Regional Manager was happy to discuss any concerns with you, to put your mind at ease.
We were happy to provide you with an extra heater to make you comfortable within 48 hours after the risk assessment took place.
We appreciate that you had some queries regarding the food, and we provided you with meal options that you would enjoy. If you have additional questions or feedback, we would like to discuss it with you so please get in touch.
Best wishes


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Review from Joy S (Respite Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care here, everyone is so kind and helpful and friendly. The food is lovely with plenty of choices, well cooked and served nicely. Also everywhere is so clean and nice, I cannot praise and then them enough.

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Review from Chelsea R (Daughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is staying at the Elms as part of his rehabilitation with the NHS. Pleased with the friendly staff and care at the Elms.

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Review from Joyce P (Daughter of Resident) assisted by family/friend published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's stay was for rehab/reablement after a broken ankle. The physio and occupational therapy has been thorough and given her a good level of mobility. Staff have always been helpful and cheerful nothing is too much trouble. Although mum is happy to be going home after an elongated stay, due to the
unavailability of a funded care package, she was happy during her stay at The Elms Nursing Home.

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Review from Margaret A (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent service when I go for my bath every week and my husband is looked after excellently.

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Review from Janice J (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been sent to The Elms after treatment from hospital. I felt that I was supported by the staff and cared for. I felt relaxed to ask for any support. I felt my family were supported by the staff and encouraged to support me. I was at The Elms for nearly three weeks and felt well looked after.

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Review from Patricia May D (Respite Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't put into words how to tell you about my stay except that everyone from laundry, cleaners, nurses, office then it's the carer's day and night went way and beyond the call of duty. Don't know how to say this but I class you all as excellent people and friends.

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Review from Lisa W (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Elms Nursing home three years ago following a hip operation. The rehabilitation and care she received was second to none enabling her to live independently in her own home for three years.
Mum has now returned to The Elms as a palliative patient. When asked by the hospice nurse where
she would like to spend her final few weeks straight away it was The Elms, the care and friendly atmosphere is like coming home and I can relax seeing mum so happy.

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Review from Margaret W (Respite Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was very comfortable. The care and attention good. Food was plenty and well cooked. Really nice.

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Review from S P (Respite Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at the Elms from January 26th to March 16th, 2018. All the staff were excellent, very helpful and encouraging. The food was very good, a lot of choice. Thank you for your kindness.

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Review from Nicola M (Guardian of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our elderly relative to The Elms as she was failing to thrive in another nursing home. Her admission to The Elms resulted in an immediate change. She started eating again and smiling - she became happy again and this remained the case for the years that she lived there. The relative was
an Oxford blue, very intelligent and determined and she was not easy to persuade. The staff at The Elms were outstanding with her. Thank you so very much for caring for her so well and making her happy and laughing again.


We had heard for years what a great place The Elms is. Your reputation is well deserved. I would add that I managed a care at home business for many years, so I know the issues involved, so I know what is involved in meeting the high standards of The Elms. Well done.


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Review from J H (Daughter of Resident) published on 12 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels like "home from home". Staff are very friendly, helpful and caring and professional. Mum always looks clean and well cared for. She seems very happy but due to her dementia does not interact very much.

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Review from Madeleine R (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother lived in the Elms Cottages for 13 years and spent the last three years of her life in The Elms Nursing Home. She refused to live with any of the family as she said The Elms was her home. She liked all the Staff and never complained about any of them. I am a retired nurse and I could not fault
the high quality of care given to my Mum. This excellent care comes from the top. So my thanks go to the directors and the Matron who have set a high standard of care. The care given by all the trained nurses and carers was second to none. Not forgetting the administrator and her lovely team in the office, cleaning staff. Kitchen staff and laundry workers.They all played a role in making my mother's life happy.

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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for The Elms Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for The Elms Nursing Home is calculated as follows: ( (49 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 80 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for The Elms Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Gemma

Gemma McMaster

Job Title: Home Manager

Joined: 2024

I am excited to join the team at The Elms, where we are dedicated to providing exceptional nursing and residential care. Whether you call The Elms your home or you are here for a short visit, you can expect a welcoming, homely atmosphere surrounded by beautiful grounds.


Our care is tailored to meet each resident's unique needs and is delivered by a compassionate and supportive team. I look forward to building strong connections with families and our local community to help ensure our residents remain connected to their community.


Gill

Gill McLean

Job Title: Deputy Manager

Joined: 2024

I started my role as Deputy Manager working for Hartford Care at the Elms in June 2024.


The moment I walked through the door I was warmly welcomed by the staff the residents and their loved ones.


I have received nothing but support and encouragement in my new role and I feel privileged to come to work in such a lovely friendly family atmosphere. It really is a special place to work.