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Solent Grange Care Home has a Review Score of 9.8 (9.843) out of 10, based on 26 reviews in the last 2 years. Over all time Solent Grange Care Home has 80 reviews.
Review from Cheryl C (Daughter of Resident) published on 28 February 2025
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Reply from Home Manager, Home Manager at Solent Grange Care Home
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that your mother received such great care and enjoyed the activities, outings, and meals at Solent Grange Nursing Home. We hope we made her stay with us as comfortable as possible and would like to pass on our sincere condolences to you all.
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Review from Lisa G (Daughter of Resident) published on 27 February 2025
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Reply from Home Manager, Home Manager at Solent Grange Care Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled in well and is enjoying the entertainment and mealtimes here at Solent Grange Nursing Home. I will pass on your kind comments to the whole team.
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Review from M S (Son of Resident) published on 27 February 2025
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Reply from Home Manager, Home Manager at Solent Grange Care Home
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that your mum is happy and receiving such great care at Solent Grange Nursing Home. It's great to know that she's enjoying the activities, meals, and caring environment we strive to provide. I will pass your kind comments on to the team who will be delighted to hear your feedback.
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Review from Stuart S (Son of Resident) published on 27 February 2025
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Reply from Alison Gray, Home Manager at Solent Grange Care Home
Thank you for your lovely comments regarding our home and colleagues. We're so pleased to hear that your mother has received first-class care during her time at Solent Grange Nursing Home. Ensuring that she feels comfortable and happy is always our top priority. I will pass on your kind comments to the whole team.
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Review from Emma W (Daughter of Resident) published on 27 February 2025
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Reply from Home Manager, Home Manager at Solent Grange Care Home
On behalf of the Solent Grange Nursing Home team, we would like to thank you for your wonderful feedback. We're happy to hear that your dad is receiving such great care which has provided you with peace of mind during such an emotional time. Your kind comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Simon B (Son-in-law of Resident) published on 5 February 2025
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Reply from Home Manager, Home Manager at Solent Grange Care Home
Thank you for your kind words and recognition of the team at Solent Grange. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Sue H (Daughter of Resident) published on 1 November 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Solent Grange Care Home
Thank you for taking the time to write a review. We're pleased to hear that your mum has settled in well and that our team's care and support have brought comfort to you during such a challenging time. It's our privilege to be here for your family, and we're dedicated to making Solent Grange a safe, welcoming home for your mum. Please know we're always here to support both her and your family however we can.
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Review from P B (Niece of Resident) published on 7 October 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Solent Grange Care Home
Thank you so much for your recent review of Solent Grange Care Home. We're thrilled to hear that your aunt has received such attentive and responsive care from our team. It's so important to us that we know our residents well enough to notice even the smallest changes, and we're glad we could help her get back to her usual self quickly. Your kind words about our staff's dedication to her well-being and the variety of activities offered mean the world to us. We're also pleased to hear that she enjoys the quality and choice of our meals. Thank you for your trust and recommendation-it's truly appreciated!
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Review from S S (Daughter-in-law of Resident) published on 17 May 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Solent Grange Care Home
Thank you so much for your feedback! It's incredibly rewarding to know that we've been able to change your perception of care homes. Providing a supportive and enriching environment for our residents is at the core of what we do, and we're delighted that your mum-in-law feels respected, valued, and treated with dignity and friendship by our dedicated staff.
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Review from M A (Brother of Resident) published on 17 May 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Solent Grange Care Home
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your first visit to Solent Grange Care Home was reassuring and positive. Please know that we're here to support you and your brother every step of the way, and we remain committed to providing exceptional care at Solent Grange Care Home.
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Review from Susan D (Sister of Resident) published on 17 May 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Solent Grange Care Home
Thank you for sharing your feedback. We're honoured to be entrusted with your brother's care, and we remain committed to providing him with the highest standard of support and companionship.
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Review from K W (Daughter of Resident) published on 17 May 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Solent Grange Care Home
Thank you for sharing your wonderful feedback! We're delighted to hear that you received excellent, personalised care at Solent Grange Nursing Home.
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Review from Jan W (Daughter of Resident) published on 16 May 2024
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Review from Stephen S (Son of Resident) published on 18 March 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
We are thrilled to hear about the positive transformation your Mother experienced at Solent Grange. It's heartwarming to know that she has regained her happiness, smile, and chatter, thanks to the dedicated efforts of our staff. Your words speak volumes about our team's compassionate care and support. We understand the importance of fostering a nurturing environment where residents can thrive, and we're honored to have played a role in your Mother's recovery. Thank you for entrusting us with her care, and we're delighted that you can now enjoy precious moments together in the later stages of her life. If there's anything further we can do to support you and your Mother, please don't hesitate to reach out.
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Review from Jill J (Wife of Resident) published on 26 January 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Solent Grange Care Home
We are deeply touched by your heartfelt review and want to express our sincere condolences for the loss of your husband. Your kind words about the care provided at Solent Grange mean a lot to us. It is our commitment to provide compassionate and supportive care, and we're honoured to have been a part of your husband's journey during such a significant period. The fact that you describe the care during his final moments as "loving" speaks volumes about the dedication and empathy of our staff. We're grateful for the trust you placed in us, and please know that our thoughts are with you, your daughter, and your family during this difficult time.
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Review from J T (Wife of Resident) published on 6 November 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
Thank you for taking the time to share your thoughts about Solent Grange Care Home and its dedicated staff. Your positive feedback is greatly appreciated and we're pleased to hear that you've had such a good experience with our team. We'll continue to work diligently to maintain our high standards of care. Your support and kind words are very encouraging.
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Review from Ricky L (Son of Resident) published on 26 October 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
We deeply appreciate your positive feedback regarding your father's recent move to Solent Grange Nursing Home. It's wonderful to hear that the standard of care provided has quickly changed his perspective, and he's now content with his new home. Your kind words about the staff, facilities, and the quality of care, along with the appreciation for the great food, are truly valued. We understand that these transitions can be challenging, and we're here to provide the support and comfort needed during such times. Thank you for sharing your experience and for placing your trust in Solent Grange.
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Review from Sian C (Daughter of Resident) published on 17 October 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
We appreciate your thoughtful review of Solent Grange. We're pleased to hear that your mother received excellent care and was treated with dignity and respect throughout her stay. Your understanding of our dedicated and hardworking staff, who are frequently engaged in providing the best care, is truly appreciated. Thank you for your kind words.
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Review from Alice B (Daughter of Resident) published on 5 October 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
We appreciate your positive feedback about the care provided for your father here at Solent Grange Care Home. It's heartening to know that staff are professional and treat him with dignity and respect. The cleanliness of his room, well-prepared food, and the overall friendly atmosphere are all important indicators of quality care. Thank you for sharing your thoughts.
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Review from F F (Daughter of Resident) published on 29 September 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Solent Grange Care Home
We appreciate your feedback about Solent Grange Care Home. It's wonderful to hear that you're very happy with your mother's care. Our welcoming reception staff, approachable manager, and polite and friendly care team contribute to the positive atmosphere. The clean, tidy, and bright environment that resembles a hotel atmosphere is a great testament to the quality of care. The support and understanding provided for your mother's mobility issues reflect the kindness and compassion of the staff. Thank you for sharing your thoughts.
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The Review Score of 9.8 (9.843) out of 10 for Solent Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.843 for Solent Grange Care Home is calculated as follows: ( (260 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.843
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Solent Grange Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Dec 2020
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Solent Grange Care Home
Date: Thursday 25 Jan 2018 More details
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Job Title: Home Manager
I joined Future Care Group as Home Manager of Solent Grange in June 2021. I have a passion for providing quality care and encourage feedback from our clients, their loved ones and our staff to ensure we are constantly striving to be the best we can, by understanding the needs and wishes of everyone we encounter.
Other than the beautiful location, what drew me to the home was the welcoming and happy atmosphere. Our team of dedicated staff go above and beyond to promote a person centred service and seek opportunities to incorporate innovative ideas for the benefit of those we care for. I am proud of the busy activities programme we offer and love to see the positive effects this has on our clients and staff.
The company works hard to empower its employees by providing continued professional development opportunities and additional benefits to enjoy.
At Solent Grange, we can offer bespoke packages depending on your needs now and in the future. The home is based across three floors, each with its own area of expertise. Poppy is our dedicated Dementia unit, Daffodil - Nursing and Sunflower - Residential. Please feel free to get in touch if you would like to know more about the services we provide or to arrange a tour.
Job Title: Deputy Manager
“Leadership is about being a servant first” – Allen West.
As a trained nurse since 2013, I must say that I have found my true purpose as a professional working in adult social care.
Being a Deputy Manager here, at Solent Grange, makes it possible for me to lead and practice my nursing skills at the same time.
I am elated that my role has given me opportunities to work with my supportive colleagues and take care of our lovely residents which gives me the most rewarding feeling.
It also opens doors for further career advancement and professional development as we are supported with up-to-date, relevant training which makes us more competitive in our respective roles, thus ensuring we provide quality care to our clients.
Job Title: Receptionist
I joined the Solent Grange Team in June 2023. Before this, I spent over 30 years in the Travel Industry, holding various roles in customer service management and administration. Seeking a new challenge, I gladly embraced the opportunity to work within the care sector.
I love helping and connecting with new people, making the current department a perfect fit for showcasing my excellent customer service skills. Each day brings new learning opportunities, and I thoroughly enjoy gaining knowledge and undergoing training.
Working at the reception keeps me actively engaged; I get to interact with a diverse range of visitors daily. Meeting the families and friends of the residents is a privilege, and I take great pleasure in building strong connections with them. The residents themselves are wonderful, and I eagerly anticipate seeing them. It’s truly an honour to work in their home.
Job Title: Receptionist
Joined: 2023
I joined Solent Grange Nursing Home in April 2023 after working in the Funeral Industry for over 20 years. I find interacting with the Residents and their families very rewarding, and I've built good relationships with them. The job is always interesting because no two days are the same.
In my free time, I enjoy socialising with friends and family, especially with my six grandchildren who keep me busy and happy.
Job Title: Head of Care
I started working at Solent Grange in September 2021 as a Team Leader and was soon promoted to Head of Care.
My role gives me the opportunity to support my staff, make sure the residents feel safe and comfortable living at Solent Grange as well as support their families.
I have a passion for providing quality care and ensuring we are constantly developing and aiming to do the best we can.
I love working with my supportive colleagues and taking care of our lovely residents which give me the most rewarding feeling. It also gives me the opportunity to explore my career progression in the future.
I enjoy being a part of the Future Care Group and am delighted to have joined a dedicated, friendly team who are truly passionate about delivering quality care to all our residents here, at Solent Grange.
Job Title: Kitchen Manager
I joined the Solent Grange team in 2015 as an Assistant Cook. I have always worked in hospitality and have a passion for creating traditional home-cooked food. During my time as an Assistant Cook, my passion grew for preparing individual meals for our residents.
In January 2022 the opportunity arose, and I became Kitchen Manager. My role involves creating nutritionally balanced menus and maintaining a five-star safe environment for food to be prepared and eaten.
I pride myself in creating a welcoming dining space where our residents can come and enjoy their food and have a social dining room experience.
The kitchen team and I are delighted to engage with the care team and other departments when there are different events held and feel it’s my time to shine.
Outside of my work life, I’m a devoted mum and nanny. I enjoy spending time outdoors and taking my dog on long walks. I’m also a keen traveller.
Job Title: Lifestyle Lead
Joined: 2022
I joined Solent Grange Nursing Home in February 2022. I have worked in care for 10 years now. After the lockdown, it was a real eye-opener for me being able to spend lots of extra time with residents and really getting to know them. When the opportunity came along at Solent Grange to be part of the activities team, I was so pleased to take the job! Now all of my focus can be on the residents and on making their days amazing, putting a smile on their faces and getting to hear all their different life stories. I love making their days as jammed-packed as possible and organizing outings so they can get out and about. I thrive off trying to make a difference for the residents and being supportive.
Job Title: Maintenance Manager
Joined: 2022
I joined the Solent Grange team as Maintenance Manager in September 2022. Prior to this, I worked in Maintenance within Manufacturing and Office environments for 12 years. It is a huge change of scenery but incredibly rewarding knowing everything I do helps towards keeping the residents safe and happy. Little things such as hanging their favourite picture on the wall give them a familiar and personal touch to their room, making them feel more at home.
Outside of work, I enjoy spending time with my wife and two children as well as going on walks with our family dog.
Job Title: Clinical Lead
Joined: 2021
I joined the Solent Grange nursing team in March 2021 as an RN, transitioning from Critical Care and Interventional Nephrology Nursing to Dementia Care. While initially overwhelming as an overseas RN adapting to the UK’s health and social care ecosystem, I overcame challenges with the support of experienced colleagues and management. As a Clinical Lead Nurse, my role involves overseeing resident care, leading and mentoring our nursing team, and providing holistic dementia care that prioritises emotional, social, and mental well-being.
Passionate about creating a supportive environment where residents thrive with dignity and independence, I continually seek opportunities to expand my knowledge and stay updated with advancements in dementia care. Being a dementia nurse offers rewarding opportunities to positively impact the lives of residents and their families.
Dedicated to compassionate, person-centred care, I strive to improve residents’ lives and ensure they receive the best possible support throughout their journey.