Northbrooke House

Main Road, Havenstreet, Ryde PO33 4DR
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9.2 8 Reviews
  • Northbrooke House, Ryde
Northbrooke House beautifully blends historical charm with modern decor, with each room thoughtfully designed to create a warm and welcoming atmosphere. The chefs at Northbrooke House prepare delicious, nutritious meals with care, always taking dietary needs into account and using local ingredients whenever possible.

Regular family forums are held, each with a different theme, giving families and carers the chance to join staff to learn more about dementia and the services offered. Visitors are welcome at any time, as there's a strong belief in the power of community to make a real difference in people’s lives.

At Northbrooke House, the aim is to provide peace of mind and tranquillity for both residents and their families. Whether you're looking for a long or short stay, the skilled care services provide round-the-clock support tailored to individual needs.

Come visit Northbrooke House to experience its friendly, homely atmosphere. Contact the team to find out more about the support available for you and your loved ones.

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Care Provided by Northbrooke House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Woodford (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Northbrooke House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • At Island Healthcare, our weekly base fee is £1300. Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
  • (these prices are only a guideline, please contact Northbrooke House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Northbrooke House Reviews (8)

9.2

Northbrooke House has a Review Score of 9.2 (9.217) out of 10, based on 8 reviews in the last 2 years. Over all time Northbrooke House has 8 reviews.

Overall Experience

  • 5
  • 3
  • 0
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Date Published

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Review from S B (Wife of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is one thing that I am not happy about. When my husband was at Northbrooke, he was going through an aggressive phase, Northbrooke called me to say that they were going to put him on a 1 on 1 from 2 PM to 9 PM. I listened but did not agree to anything. They then said that a form would be sent to
me to sign which I never received. I didn't hear anything about it. Then all of a sudden I get a monthly bill of £3000 plus beginning in February-March.
In May and June, I visited my husband and asked to meet the 1 on 1 person, I was told that she was not in that day. Another time I was with a friend and he was sitting alone with all the other residents and not one person was around him or near him. This happened a few more times and I was wondering what I was paying for? Especially when the 1 on 1 was not in the day when I asked to meet the person. How many days did this happen? My husband has been self-funding for almost 3 years and now he is on Social Funding and I am paying half the fee.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation was initiated, but the manager's departure meant it was unfortunately not concluded. It's possible that the staff member stepped away during your visit to allow privacy, which is standard practice when the family is present, however, I cannot confirm whether this was the case in this instance and apologise. When made aware, we provided a refund for the time noted without one-to-one care, and once safe, we replaced the one-to-one with an extra staff member at no extra cost. We are committed to ensuring quality care and appreciate your understanding. Please reach out if you have further concerns. Ian Bennett | Managing Director


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Review from Angus B (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always really nice every time I go and see my dad and always very helpful.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for taking the time to write this review. I am pleased that Dad has settled so well.


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Review from Glynis H (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Northbrooke House at the beginning of June. All the staff have been wonderful in welcoming her and helping her to settle. Her room is lovely and she is cared for 24/7 by kind, courteous and caring staff. Thank you for giving my mum and our family reassurance that she is safe and
happy.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. I am glad that Mum has settled in so well in such a short period of time. I will pass on your kind comments to the team.


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Review from J G (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident for about 18 months and in that time he has been cared for very well. Although he is unwell he has improved from his time at Northbrooke House. The biggest challenge is to improve his physical abilities but he still seems reluctant to participate.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your review of Northbrooke House and the care provided for your friend. As you are aware we encourage and support our residents to participate in general and one-to-one activities but if they choose not to engage we have to respect their choices. I will make sure that staff are directed to see your lovely comments. Again thank you for taking the time to submit this review.


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Review from Libby P (Daughter-in-law of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, the manager was immediately very welcoming. She understood how we felt and reassured us. This new path the whole family had to take was good for everyone. The staff are friendly and caring. They give 1-1 time with the residents and incorporate family members into conversations. Nothing is
too much trouble and assist straight away. Mostly with thanks to the manager, we no longer feel guilty or a failure.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. I know that the experience you have shared will help other families who are struggling to make those hard decisions. I will make sure that staff are directed to your kind comments.


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Review from Sue J (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has moved in today and what a wonderful welcome was received from the manager, deputy, receptionist, activities leader and all carers. This really is a beautiful, friendly, bright & airy residential home. His transfer from another home that could not offer the quality of care he deserves has been
made seamless with excellent leadership here at Northbrooke. On arrival, residents were enjoying a choir singing wartime songs and Dad was encouraged and enjoyed joining in. He is looking forward to lots of activities in and out of the home and is so proud to be asked to help water the plants. He has a beautiful, modern, bright and airy bedroom. We know as a family he will enjoy the rest of his time here. Thank you everybody.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. We are looking forward to getting to know your dad and family in the coming weeks and months ahead. I will pass on your remarks to the team.


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Review from M W (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very positive over the past 2 years. My wife is a resident and the changes that have occurred over the past few months are welcome and refreshing. The standards are clearly higher in all areas. My wife is safe and well cared for.

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Review from Peter H (Regular Volunteer) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been invited to to this care home to provide Dog therapy, this is something vital to those living in a dementia care setting as it not only stimulates those living with dementia.
I was so impressed with the care staff who welcomed me with open arms and the residents absolutely loved my little
dog who was able to make the residents in the lounges smile and reminisce about dogs they have cared for in their lives, but also those being cared for in bed. My little dog was so welcomed by those being cared for in their rooms and it made them smile and seemed to help them remember memories about younger days. The smiles I saw were so heartwarming.
What really was welcoming was the manager, she was so kind to us and so forward-thinking with a view for us to return and become part of a care home family.
This care home has great rooms, great care staff and a great leader who obviously seems focused on providing the highest level of care.
We can not wait to return.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you for your lovely review. Your visit was much appreciated by both the staff and residents and we look forward to seeing more of you.


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Current Review Score: 9.2 (9.217)

Overview of Review Score

The Review Score of 9.2 (9.217) out of 10 for Northbrooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Northbrooke House is calculated as follows: ( (58 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Northbrooke House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 8 Positive Reviews ÷ 9.2 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Debbie

Debbie Thunder

Job Title: Registered Manager

I started my career in health and social care in 1979 when I left my childhood home in Swansea and made my way to Plymouth to become a student nurse. I later transferred my skills to residential and nursing home care working my way up to my first home manager role in 1998.


I have worked in both nursing and residential care homes specialising in dementia care and turn-around management. Before coming to the island last September, I had been working for a local authority as a senior contract monitoring officer.


On a personal level, I have 5 grown-up children and 7 grandchildren who all live on the mainland. I was introduced to the island by friends who came here to open a B&B 8 years ago and so have been a frequent visitor, even in the winter months!


I have made my home in West Wight and I am very proud to call this beautiful Island my home. I am looking forward to meeting and getting to know you.


Frequently Asked Questions about Northbrooke House

What types of Care is Northbrooke House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northbrooke House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Northbrooke House have?

There are 46 Single Rooms.

What are the Facilities & Services at Northbrooke House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northbrooke House to the centre of Ryde?

2.7 mile(s) as the crow flies, distance by road may be significantly further.