Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
Submit a Review
9.7 71 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.

Show Highfield Nursing Home on the Map

Care Provided by Highfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Jeneson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Highfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • Self-Funded Nursing Care from £1,425
    • Self-Funded Nursing Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,425
    • RESPITE Self-Funded Nursing Dementia Care from £1,425

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability


  • Parking

  • Car parking spaces available


Highfield Nursing Home Reviews (71)

Total of 71, showing 1-20
9.7

Highfield Nursing Home has a Review Score of 9.7 (9.707) out of 10, based on 12 reviews in the last 2 years. Over all time Highfield Nursing Home has 71 reviews.

Overall Experience

  • 54
  • 13
  • 2
  • 1
  • 1

Date Published

71
5
8
12
59

Review from Alex B (Friend of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed with the care that all the Staff give to the Residents. The food is amazing and caters for each individual's needs. The Activities Team are truly superb at arranging so many varied things that the Residents and family and friends can also appreciate.
I'd move there myself and definitely
recommend it to people who are thinking of needing more assistance in their lives.

Reply from Kim Haines, Regional Operations Manager at Highfield Nursing Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that you're impressed with the care our team provides - it truly means a lot to us. Our staff are dedicated to ensuring each resident feels supported, valued and at home, and it's wonderful to know that this shines through. We're also so pleased you enjoyed the food and recognised the efforts our kitchen team makes to cater to each individual's needs. And of course, we'll be sure to pass on your lovely comments to our Activities Team - they work incredibly hard to create a vibrant and inclusive programme for everyone to enjoy. Your words about recommending us - and even considering moving in yourself - are the highest compliment. Thank you once again for your support and for taking the time to share your experience. Warm regards, Team Highfield


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerrie H (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there
for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short time it is lovely to know that he enjoyed his time at Highfield and the team were supportive to you all and you could rest assured that your dad was cared for and safe. We will pass on your kind words to the team at Highfield.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann A (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into the home a few weeks ago, and from the initial meeting we were all welcomed into this very loving home. The staff go our of their way to care for every residents needs and are very attentive, not just to the residents medical needs, but to their happiness. The entertainment ladies
are brilliant bringing lots of artists and entertainers to bring joy to the residents. They even took our dad to the theatre, and he had a very special time. Me and my family would like to thank all of Highfield Nursing Home a big thank you. Each and every one of you are second to none and you all deserve a massive applaud.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear how warm you were all welcomed as a family to Highfield Nursing Home. It is great to know that every member of the team are attentive to the residents needs, well being and happiness and we are glad that your dad is enjoying the activities programme and trips out. Once again, thank you for taking the time to write this review and your kind words will be passed to the team at Highfield Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Wife of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in Highfield from April 2024 till December 2024. He had Lewy body dementia / Parkinson's and later cancer. I would like to thank the entire staff at Highfield who showed such care and kindness to both myself and my husband. Every single person has been truly amazing with what every
job they have done and it has been much appreciated. Being in Highfield was like belonging to a big family.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine W (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Clean and warm with friendly staff. Worryingly service user smelt of urine on more than one occasion. His wardrobe now looks like a warzone, clothes shoved everywhere all messed up. Number of residents have fallen recently and is still going down.
Promised trips out in minibus don't seem to have materialised.
Lack
of contact between home and relatives when things needed, service user was without socks for a period but we were not informed.
No sign of home manager for several weeks.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Since writing this review I believe a meeting has been held between yourselves and the new manager at Highfield where any concerns or questions you may have had have been discussed with a satisfactory outcome. Thank you for taking the time and please do not hesitate to contact the manager with any questions you may have in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have personally found all of the staff very helpful and kind towards my mum and myself. They are all very caring.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home

Thank you for taking the time to leave a review, we are very happy to hear your comments around the care and compassion the staff are showing towards you and your mother. I will be sure to pass on your kind words to the rest of the team at Highfield Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Husband of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my wife has been a resident in the dementia unit of Highfield Nursing Home, I have been very happy with her care. All staff are continuously friendly and efficient. From top to bottom. The staff are excellent. Food, care, cleanliness and rooms and facilities are excellent. Thank you.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home

Thank you for taking the time to leave such a fantastic review we are so pleased to hear your wonderful comments. It is heartwarming to know your wife has settled into Highfield Nursing Home so well and is receiving the outstanding care we aim to provide. I will be sure to pass your kind comments on to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Husband of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Highfield, The staff here are excellent and caring. My wife is very settled at Highfield. The home is clean and tidy. I couldn't recommend Highfield enough.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home

Thank you for taking the time to write such a lovely review. It is always a pleasure to hear wonderful positive feedback about the home and the care provided. We are very happy that your wife has settled at Highfield. I will be sure to pass these kind words onto the whole team. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Sister of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was discharged from the hospital to Highfield on the 20th of January 2024.
Within days there was a marked improvement in the way he looked and he appeared happy and reasonably settled. He always looks clean-shaven and is very happy with the food and drink offered. Within days of requesting
care for getting more mobile, having a haircut or attention to his feet, the job is done! It is such a relief to our family to see him cared for so well. A big 'thank you' to all concerned.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home

We thank you for taking the time to leave such a heartwarming review. We are so glad your brother has settled at Highfield and is doing well. We are delighted that you are both happy with the care, food and facilities provided. It is a huge relief to know that your family is happy, and we are equally happy to be supporting your brother. I will be sure to share this review with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melinda N (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff support nicely, need more washing days for clothing, need more gluten-free options as we have been buying our own. Evening dinner needs more options and a hot dinner option. Family always made welcome. An option to have lunch with family members would be nice.

Reply from Jenni Laffoley, Brand marketing manager at Highfield Nursing Home

Thank you for taking the time to leave us a review. We take all feedback seriously and welcome suggestions on how we can improve our services. We offer a hot option in the evenings, but we are happy to look at how we can offer more of our resident's favourites into the menu options, our team will be happy to discuss this with you. We will also speak to the kitchen about incorporating more gluten-free options. Family members are always welcome to join residents for mealtimes and if there is a special occasion you would like us to cater for, we are more than happy to work with you to host a family lunch. Please do get in contact with us directly at the home and speak to the staff so we can discuss your comments in more detail and ensure all your needs are being met, including facilitating additional washing as required.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums' care is amazing I am so pleased that she is in Highfield as they are doing such an amazing job of looking after her and making sure she gets the care she needs all the safe are amazing and are so so good with Mum, I can't thank them enough for all the hard work they do.
The only problem we have
is the lack of activities since two staff members left but other than that, Mum seems very happy and the staff are amazing.

Reply from Lindsay Mahoney, Area Administrator at Highfield Nursing Home

We are pleased to hear how happy you are with the care your mum receives at Highfield. It's so good to hear how well your mum is doing at Highfield and will pass these kind words on to all the staff at Highfield, who, no doubt will appreciate that their hard work and care are being recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher T (Respite Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 12 weeks in hospital, I was placed at Highfield for 4 weeks of respite and recovery. The manager was very welcoming and respected my wish to self-medicate, control my Dialysis myself and receive all meals in my room.
The staff were all very kind and polite.

Reply from Jenni Laffoley, Marketing Coordinator at Highfield Nursing Home

Thank you for your kind words about Highfield Nursing Home. It's great to hear you had such a pleasant experience and found the staff to be understanding and caring. Our team will be delighted to hear these lovely comments. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Resident) assisted by family/friend published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at the Highfield Nursing Home was extremely good. Management and staff went to great lengths to help me rehabilitate after a spell in hospital. Care staff were quickly on hand at any time to attend to my needs, both day and night. Nothing was too much trouble.

Reply from Diana Nisbet, Marketing Executive at Highfield Nursing Home

Thank you so much for taking the time to submit your very positive comments on your recent stay at Highfield, whilst recuperating after a spell in hospital. It's always a great boost for our teams to be given feedback like this and they'll be thrilled to receive it. Many thanks, again, and warm wishes to you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen P (Son-in-law of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the nursing staff at Highfield Nursing Home for all the care and attention shown to my mother in law throughout her stay at Highfield.
My wife and I were comforted in the knowledge that the team were so caring and professional and always acted in my
mother in laws best interest.
This care and attention allowed my mother in law to pass away peacefully and with dignity and for that we will always be grateful.
My wife and I would have no hesitation in recommending Highfield Nursing Home whether for respite or nursing care.


Thank you does not seem sufficient in the circumstances.


Reply from Jenni Laffoley, Marketing Manager (Brand) at Highfield Nursing Home

We are so sorry for the loss of your mother-in-law, but it was our pleasure to care for her. We are extremely grateful for your kind words about Highfield and the care you received from our team, thank you for your review and for your high recommendation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah P (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just left Highfield after receiving several weeks of rehab care and physiotherapy following an accident.
The care she received from at Highfield was superb and she made such good progress.
Nothing was too much trouble for the staff and she was treated with kindness and respect.
My brother
and I were so reassured that she was being looked after so well.
Thank you all so much on behalf of myself and my family.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What wonderful words about Highfield. Thank you so much for your valuable feedback. It was a pleasure to look after your mother following her accident and to see her making such great progress in our care. We will pass on your gratitude and appreciation to the caring and physiotherapy teams who supported her. Please keep in touch and let us know how she is getting on.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything, the staff are excellent, kind, helpful and caring. All you can wish for. They all make a stay very pleasant. I can't wish for anything to be different. All staff are amazing, cleanliness is excellent.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you at our lovely home. We will share your wonderful review with all our Highfield team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel P (Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so very fortunate to come to Highfield after breaking my hip. I was enveloped in kindness by all members of staff. Nothing is too much trouble. The physio was the best I have ever had and within twelve days was signed off. I use two crutches - a miracle, I am 86-years-old.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. It's been a pleasure to look after you on your road to recovery after you broke your hip. We shall pass on your praise to the physio. Please keep in touch and let us know how you are getting on.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie H (Respite Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how grateful I am to have been able to spend my rehab time at Highfield. I have progressed very well. I am going home to say on Wednesday the 4th of April to resume my life. Thanks to so many wonderful people!

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words. We miss you so much. Thank you for all the kindness and respect you have shown us. It was a pleasure helping you through your journey. We can’t wait for you to come and visit us as promised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent. From the day he was discharged to the present day. Even though he was discharged from hospital wrongly and then moved to rehab. Since in rehab he has made good progress with the rehab team.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your positive comments about Highfield Nursing Home. We are delighted you are satisfied with the care we are giving to your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Respite Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience at Highfield Nursing Home has been very disappointing and I feel totally misled. I was led to believe I would get physiotherapy every day and that showers were in place in the "ensuite" rooms. I caught Covid whilst here which made me very ill, my friend had to phone in to make sure that
the nurses would do a set of observations bearing in mind I have an autoimmune disease and am immunocompromised. I was basically left to it. I also had terrible diarrhoea and a bin full of pads wasn't emptied. I used a yellow bag and it wasn't taken away for two days. They never provided me with a room with a shower and I couldn't have a shower. The whole experience has made me feel worse than when I was admitted.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment and excellent standard of care. The past two years have been extremely challenging for all of us working in care. To help us deliver the best levels of service, we had to recruit temporary staff to help us throughout the pandemic. Could we also clarify that the physiotherapy you received was provided by the NHS and was not part of the package provided by Highfield. We sincerely regret that you feel our level of care during your stay with us did not meet your expectations.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Highfield Nursing Home is calculated as follows: ( (105 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager

Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!


Vladut

Vladut Vancea

Job Title: Head of Care

Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.


Frequently Asked Questions about Highfield Nursing Home

What types of Care is Highfield Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Highfield Nursing Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Highfield Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Nursing Home to the centre of Ryde?

0.5 mile(s) as the crow flies, distance by road may be significantly further.