Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability
Car parking spaces available
Highfield Nursing Home has a Review Score of 9.3 (9.280) out of 10, based on 9 reviews in the last 2 years. Over all time Highfield Nursing Home has 68 reviews.
Review from Margaret S (Wife of Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home
Thank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.
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Review from Lorraine W (Daughter-in-law of Resident) published on 22 January 2025
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Overall Experience
3.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home
Since writing this review I believe a meeting has been held between yourselves and the new manager at Highfield where any concerns or questions you may have had have been discussed with a satisfactory outcome. Thank you for taking the time and please do not hesitate to contact the manager with any questions you may have in the future.
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Review from T C (Daughter of Resident) published on 1 October 2024
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Overall Experience
5.0 out of 5
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home
Thank you for taking the time to leave a review, we are very happy to hear your comments around the care and compassion the staff are showing towards you and your mother. I will be sure to pass on your kind words to the rest of the team at Highfield Nursing Home.
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Review from B B (Husband of Resident) published on 30 September 2024
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5.0 out of 5
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home
Thank you for taking the time to leave such a fantastic review we are so pleased to hear your wonderful comments. It is heartwarming to know your wife has settled into Highfield Nursing Home so well and is receiving the outstanding care we aim to provide. I will be sure to pass your kind comments on to the rest of the team.
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Review from C S (Husband of Resident) published on 16 May 2024
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Overall Experience
5.0 out of 5
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home
Thank you for taking the time to write such a lovely review. It is always a pleasure to hear wonderful positive feedback about the home and the care provided. We are very happy that your wife has settled at Highfield. I will be sure to pass these kind words onto the whole team. Best wishes
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Review from Elizabeth M (Sister of Resident) published on 26 March 2024
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Overall Experience
5.0 out of 5
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing Home
We thank you for taking the time to leave such a heartwarming review. We are so glad your brother has settled at Highfield and is doing well. We are delighted that you are both happy with the care, food and facilities provided. It is a huge relief to know that your family is happy, and we are equally happy to be supporting your brother. I will be sure to share this review with our team.
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Review from Melinda N (Daughter of Resident) published on 19 December 2023
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Overall Experience
4.0 out of 5
Reply from Jenni Laffoley, Brand marketing manager at Highfield Nursing Home
Thank you for taking the time to leave us a review. We take all feedback seriously and welcome suggestions on how we can improve our services. We offer a hot option in the evenings, but we are happy to look at how we can offer more of our resident's favourites into the menu options, our team will be happy to discuss this with you. We will also speak to the kitchen about incorporating more gluten-free options. Family members are always welcome to join residents for mealtimes and if there is a special occasion you would like us to cater for, we are more than happy to work with you to host a family lunch. Please do get in contact with us directly at the home and speak to the staff so we can discuss your comments in more detail and ensure all your needs are being met, including facilitating additional washing as required.
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Review from G S (Son of Resident) published on 8 September 2023
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Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Area Administrator at Highfield Nursing Home
We are pleased to hear how happy you are with the care your mum receives at Highfield. It's so good to hear how well your mum is doing at Highfield and will pass these kind words on to all the staff at Highfield, who, no doubt will appreciate that their hard work and care are being recognised.
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Review from Christopher T (Respite Resident) published on 8 August 2023
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5.0 out of 5
Reply from Jenni Laffoley, Marketing Coordinator at Highfield Nursing Home
Thank you for your kind words about Highfield Nursing Home. It's great to hear you had such a pleasant experience and found the staff to be understanding and caring. Our team will be delighted to hear these lovely comments. Thanks again.
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Review from M K (Resident) assisted by family/friend published on 2 March 2023
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Overall Experience
5.0 out of 5
Reply from Diana Nisbet, Marketing Executive at Highfield Nursing Home
Thank you so much for taking the time to submit your very positive comments on your recent stay at Highfield, whilst recuperating after a spell in hospital. It's always a great boost for our teams to be given feedback like this and they'll be thrilled to receive it. Many thanks, again, and warm wishes to you.
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Review from Stephen P (Son-in-law of Resident) published on 26 October 2022
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5.0 out of 5
Thank you does not seem sufficient in the circumstances.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Highfield Nursing Home
We are so sorry for the loss of your mother-in-law, but it was our pleasure to care for her. We are extremely grateful for your kind words about Highfield and the care you received from our team, thank you for your review and for your high recommendation.
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Review from Sarah P (Daughter of Resident) published on 12 August 2022
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Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
What wonderful words about Highfield. Thank you so much for your valuable feedback. It was a pleasure to look after your mother following her accident and to see her making such great progress in our care. We will pass on your gratitude and appreciation to the caring and physiotherapy teams who supported her. Please keep in touch and let us know how she is getting on.
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Review from J G (Resident) published on 29 June 2022
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5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
What lovely words about Highfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you at our lovely home. We will share your wonderful review with all our Highfield team.
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Review from Hazel P (Resident) published on 7 June 2022
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5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
What lovely words about Highfield Nursing Home. It's been a pleasure to look after you on your road to recovery after you broke your hip. We shall pass on your praise to the physio. Please keep in touch and let us know how you are getting on.
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Review from Marie H (Respite Resident) published on 5 June 2022
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5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely words. We miss you so much. Thank you for all the kindness and respect you have shown us. It was a pleasure helping you through your journey. We can’t wait for you to come and visit us as promised.
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Review from S W (Daughter of Resident) published on 27 May 2022
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5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your positive comments about Highfield Nursing Home. We are delighted you are satisfied with the care we are giving to your loved one.
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Review from E A (Respite Resident) published on 28 April 2022
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2.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment and excellent standard of care. The past two years have been extremely challenging for all of us working in care. To help us deliver the best levels of service, we had to recruit temporary staff to help us throughout the pandemic. Could we also clarify that the physiotherapy you received was provided by the NHS and was not part of the package provided by Highfield. We sincerely regret that you feel our level of care during your stay with us did not meet your expectations.
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Review from J N (Cousin of Resident) published on 27 April 2022
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5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your very kind words about Highfield Nursing Home. We are delighted you were happy with the care we gave your cousin during his stay with us. It has been a challenging time for us all but we were delighted we were able to accommodate your visits to see him. We will share your wonderful review with all the Highfield team.
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Review from John F (Stepson of Resident) published on 14 April 2022
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1.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment. The past two years have been extremely challenging for all of us working in care. To help us deliver the best levels of service, we have had to recruit temporary staff to help us through the pandemic. We are sorry that on the occasion you contacted Highfield, your call was handed to a family member who was visiting your stepfather. Currently, Highfield is undergoing a major refurbishment and the hall carpet you mentioned has now been replaced. This is part of our commitment to ensuring Highfield meets the highest expectations of our residents, their loved ones and our teams. We are always happy to discuss with you any concerns you may have about the home’s environment.
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Review from N B (Power of Attorney of Resident) published on 9 March 2022
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Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you very much for your kind words about Highfield Nursing Home. It was an absolute honour for all of us to be able to meet and support such a wonderful gentleman. We all admired him and we are happy to have been part of his extraordinary life. We will always remember him as the amazing person he was and I hope you find some comfort in knowing that he was very loved here at Highfield and that he will be missed.
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The Review Score of 9.3 (9.280) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.610 for Highfield Nursing Home is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 105 Ratings = 4.61
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.67 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 8 Positive Reviews ÷ 9.2 = 0.87
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2018
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Job Title: Home Manager
Joined: 2024
Hello,
I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.
At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.
I am looking forward to seeing you!
Job Title: Head of Care
Joined: 2024
I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.
I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.
