Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability
Car parking spaces available
Highfield Nursing Home has a Review Score of 9.3 (9.280) out of 10, based on 9 reviews in the last 2 years. Over all time Highfield Nursing Home has 68 reviews.
Review from Jackie C (Respite Resident) published on 15 November 2021
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your review of Highfield Nursing Home. We are so sorry for the issue regarding your toilet door, which we tried very hard to resolve during your stay with us. We are so glad you were pleased with the care you received from our brilliant Highfield team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan H (Husband of Resident) published on 26 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your kind words about Highfield Nursing Home. We are delighted you are happy with the way in which we are caring for your wife. Please get in contact if you would like to discuss further your comment about the food.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Resident) published on 8 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your wonderful words about Highfield Nursing Home. It is a very challenging time for everyone but our main priority has been to ensure that you are cared for and supported during your period of isolation. We are delighted to have you as part of our Highfield family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G R (Wife of Resident) published on 8 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely comments about Highfield Nursing Home. It is our pleasure to look after your husband. We shall share your wonderful words with our fantastic staff so that they know how much you appreciate everything they are doing for your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen F (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your wonderful review about Highfield. It has been our pleasure to look after your dad after his nasty fall and to see him making such a good recovery. We shall share your lovely words with our friendly and helpful team who have cared for him during his stay with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lucy S (Daughter-in-law of Resident) published on 18 May 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your fantastic review of Highfield Nursing Home. It is so gratifying for us all to get such positive feedback about how we are caring for people's loved ones. We always ensure that bringing loved ones into our care is as stress free as possible. Our wonderful Highfield team will be delighted with your review and we will share your comments with them so that they all know how much you appreciate everything they are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R L (Resident) published on 15 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to care for you - and we are so glad you liked the food!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sylvia K (Resident) published on 14 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely review of Highfield. It was our pleasure to look after you. We shall pass on your comments to the team who looked after you, so that they know how much you appreciated everything they did for you during your stay with us. Please keep in touch to let us know how you are getting on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane P (Resident) published on 7 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your lovely comments about Highfield Nursing Home. It is our pleasure to look after you, and it is so wonderful to know you feel very comfortable in our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Resident) published on 6 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely comments. We are so glad you are so happy in our care. We shall share your wonderful review with all our helpful, caring team here at Highfield.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Resident) published on 8 March 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your excellent review of Highfield Nursing Home. It is our pleasure to care for you and we are so pleased you are happy with helpful and friendly staff. We shall let them know how much you appreciate everything they are doing for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Resident) published on 8 March 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your kind words about Highfield Nursing Home. We are delighted you are so pleased with the way we are looking after you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K C (Resident) published on 8 March 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you very much for your excellent review of Highfield Nursing Home. We are so glad you are happy with the way in which we are caring for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eve B (Resident) published on 12 February 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your fantastic recommendation. It is our pleasure to care for you and we shall let everyone at Highfield know how much you appreciate everything they do for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T E (Resident) published on 25 January 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely review of Highfield Nursing Home. It is our pleasure to look after you and we are delighted you think so highly of our team of carers. We shall ensure that they see your wonderful words about them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Respite Resident) published on 11 December 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your wonderful review of Highfield Nursing Home. We are so glad you are happy with the way we cared for you during your respite stay with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Resident) published on 25 November 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely review of Highfield Nursing Home. We are so glad you had such a positive experience during your stay with us. It was a pleasure to look after you and please do keep in touch with us to let us know how you are getting on. We shall pass on your lovely comments to the team who cared for you so they know how much you appreciated their support and help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Resident) published on 24 November 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely words about Highfield. It is such a joy to hear that your time with us has been so happy. We shall pass on your thanks and gratitude to the wonderful team who cared for you. We shall miss you too so do please keep in touch with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B M (Respite Resident) published on 30 October 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you so much for your lovely review which we shall share with our Highfield team. It is our pleasure to look after you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila L (Respite Resident) published on 29 October 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home
Thank you for your fantastic review. We are so glad you are feeling so positive and happy in our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.280) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.610 for Highfield Nursing Home is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 105 Ratings = 4.61
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.67 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 8 Positive Reviews ÷ 9.2 = 0.87
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Hello,
I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.
At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.
I am looking forward to seeing you!
Job Title: Head of Care
Joined: 2024
I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.
I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.
