Review from R G (Respite Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience

Having never been to a care home before, I have been pleasantly surprised by my experience. Everyone has been so kind, helpful and supportive, and of such good humour!

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments about Highfield. We are so glad you have been surprised by what we could do to care for you during your stay with us. We will let our good-humoured team know how much you appreciate their help and support.

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Review from Barry A (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

Throughout my stay I have been treated with politeness and respect by all members of staff. They have kept me up to date with all aspects of my recovery and been helpful in many ways. Having to undergo rehabilitation therapy was a new experience, but the physiotherapists were most helpful and encouraged

me to work hard on my recovery.
My room, although small, was comfortable and well equipped. Finally, my thanks to all the staff for helping to make me relaxed and comfortable during my stay.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. It was a pleasure to care for you during your stay for rehabilitation therapy and we hope you continue to make a full recovery. We shall pass on your gratitude and appreciation to our wonderful team who made you feel so comfortable during your stay with us.

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Review from N B (Resident) assisted by family/friend published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

Excellent rehab treatment. Staff very friendly and professional. Food/meals good and they accommodated me for my food allergies.
Room excellent and always kept clean with good en-suite facilities.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to look after you while you were undergoing your rehab treatment. We are glad we were able to cater for your dietary requirements and you liked your room. We shall pass on your wonderful comments to the team who cared for you. Please keep in touch as we would be delighted to hear about how you are progressing.

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Review from Sheila P (Respite Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience

I found the experience at Highfield excellent. The staff are very supportive and encouraging, day and night staff.
The food is very good and nourishing.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your excellent review of Highfield. We are glad that you enjoyed your stay with us, especially the food. We shall pass on your kind words to the day and night staff who looked after you so they know how much you appreciated their support.

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Review from G P (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

Lovely people, very caring and helpful. Everyone has my sincere thanks and gratitude. The staff helped me with my difficulties and fears.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words about Highfield Nursing Home. It is our pleasure to look after you and to help you overcome your difficulties and fears. We shall pass on your thanks and gratitude to the fantastic team who have been caring for you.

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Review from C O (Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience

I have had nothing but help and cheery staff around. Can't praise them enough.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield. Our lovely team there will be thrilled to know how much you value all their help and cheerfulness.

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Review from Marian J (Respite Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

My stay at Highfield has been very good. The main problem I had when I first arrived, apart from the physios meeting me on arrival, and taking me to my room at about 2:30 to 3 pm; they left me, and I didn't see anyone from the team to say about the routine here or what to expect of the daily timetable.

I was expecting a visit from someone to ask how I was feeling about the move and some reassurance of my care. That did not happen until after 9 pm when the night nurse came and had a really good chat and made me feel a lot better - she was an angel.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for taking the time to review your stay with us at Highfield. We are pleased to hear that you felt your stay with us was very good and we will pass on your lovely comment about our night nurse. We are however sorry to hear that you didn’t get the information or reassurance you felt you needed on your first day and we will speak with our team to make sure we learn from this and avoid this happening in the future.

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Review from Carole W (Respite Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Highfield has completely changed my idea of a care home. Having been transferred here for rehab after an accident, my spirits were at their lowest but not for long. I soon realised what a great place it is, a lovely building and extremely well run. The staff are incredible. I would say care is second

to none.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

How we love changing people's perceptions of care homes here at Hartford Care. We are delighted you had such a positive and happy experience with us at Highfield. Thank you for your lovely comments which we will share with the team who looked after you on your road to recovery. Do keep in touch and let us know how you are getting on.

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Review from M R (Respite Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

I came here after nearly 4 weeks in hospital suffering from cellulitis. I had to learn to walk again. The physio started in hospital and continued here. I was frightened about climbing stairs but the physio's here encouraged me all the time and after only 3 weeks I am going home. I am very happy with

all the help I received.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your very kind words about Highfield Nursing Home. It has been our pleasure to help you back on your road to recovery. We wish you every happiness now you are going home, but do please come and see us again sometime to let us know how you are getting on.

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Review from B L (Wife of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

When I visit my husband, all the staff are so friendly and caring. It is such a relief to wake up every morning, knowing that he is in such good hands and I can relax. I am always telling people how very good the Highfield Nursing home is and then when my friend/relations visit with me, they all agree

100% plus.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful comments about Highfield. We are so glad you have total peace of mind knowing that your husband is being well looked after by our terrific team there. They will really appreciate your wonderful review.

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Review from J S (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

Superb care and support. Lovely staff, always friendly and welcoming. Great experience all round.
Many thanks.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your lovely review of Highfield. We are delighted your experience of our care home was such a good one and we shall pass on your wonderful comments to our fantastic team there.

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Review from J S (Resident) assisted by family/friend published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience

All the staff were extremely friendly and helpful. My room was comfortable, the food was nice, there were plenty of activities to keep me busy. I was well looked after.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your excellent review. We are delighted you are happy with the care you received and that everyone kept you busy during your stay with us. I shall pass on your kind comments to the team who looked after you.

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Review from Edward T (Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

I found my stay very comfortable and welcoming. The staff are amazing with their sense of humour and their care is second to none. How they cope under some circumstances I don't understand, well done.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your wonderful review, Edward. Our staff are very special people and we are delighted they made you feel so welcome as part of our Hartford Care family. We shall let them know how much you appreciated the care you received from them.

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Review from Michael C (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

I did not have a remote control for 7 days. Staff very good.

Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home - we really value your feedback, thank you for taking the time to review us. We are delighted that you found our staff to be very good and we will pass this feedback onto the team. However I am sorry that you had a problem with your remote control - we will ensure we look into the reason for the delay in resolving this issue and look at how we can prevent it happening again in the future also. We always like to learn from other people’s experiences so if you would like to discuss any of these points in more detail, you are welcome to pop into Highfield for a chat and cup of tea at any time.

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Review from Jane H (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

I came here after leaving hospital for rehab. I find the staff, on the whole very helpful, friendly and efficient. The room is very pleasant and comfortable. The physios have a plan for me that we're working to, will assist more once I'm fully weight bearing. The only slight contradiction would be food

choice. In hospital, there was a menu. Here you're told in the morning what it is and do you want it and if not there is no reasonable alternative unless you ask. No veg/vegan choices or low carb. Also, only soup or sarnies for tea always. Get boring.

Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home, we really value your feedback and appreciate you taking the time to do this. It is good to hear that you found our staff helpful, friendly and efficient and will ensure we pass this on to them. We are currently in the process of reviewing our menus and will take on board your feedback regarding this area. We always like to learn from other people’s experiences so if you would like to discuss some of your scoring in more detail please feel free to pop in for a cup of tea and a chat any time.

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Review from Kathleen S (Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

So far I have been here a month and have no complaints. The staff are very good, it's run very well and I have been very pleased. Thank you, the staff are very kind.

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Review from Irene D (Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience

This nursing home has a very welcoming, extremely friendly atmosphere and the staff takes uttermost care of all patients.
We are looked after by really competent staff, physiotherapists and doctors and I feel safe and sure.

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Review from Caroline O (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

The moment I walked into Highfield Nursing Home in Ryde I had a sense of professional and friendly calmness. Everyone, from manager to kitchen staff are amazingly friendly and could not do more for you. My mother had been made to feel so welcomed and at home. Nothing is too much for the staff, especially

the health workers are always ready to help even though they are so very busy. They are like family to my mother. They know her so well and understand her needs.
I thank you all for your kindness and care to my mother who means the world to me.

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Review from Gillian P (Respite Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

This home is a lovely place to be, good food, lovely room and nurses are always ready to give you all the aid and help you need. Nothing is too much trouble and the room and bathroom are lovely and clean.

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Review from Molly A (Respite Resident) assisted by family/friend published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

On arrival very well treated very kind staff. Lovely clean room, very good food.

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Highfield Nursing Home

Care Provided by Highfield Nursing Home

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Funding & Fees Guide for Highfield Nursing Home

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