Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
Submit a Review
9.3 68 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.

Show Highfield Nursing Home on the Map

Care Provided by Highfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Jeneson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Highfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • Self-Funded Nursing Care from £1,425
    • Self-Funded Nursing Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,425
    • RESPITE Self-Funded Nursing Dementia Care from £1,425

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability


  • Parking

  • Car parking spaces available


Highfield Nursing Home Reviews (68)

Total of 68, showing 61-68
9.3

Highfield Nursing Home has a Review Score of 9.3 (9.280) out of 10, based on 9 reviews in the last 2 years. Over all time Highfield Nursing Home has 68 reviews.

Overall Experience

  • 51
  • 13
  • 2
  • 1
  • 1

Date Published

68
4
6
9
59

Review from Anne S (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a warm, bright home, which is welcoming to both residents and visitors. The care is good and services i.e hairdressing, foot care is necessary to help residents feel comfortable.
Dementia care is good, I have both personal and professional of both.
The opportunity of mixing with other residents
is welcome not just at lunchtime, but also at activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat H (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't compare Highfield with any other care home but my husband has been treated with dignity and respect. He is a very independent person generally and has been allowed to remain so whilst being treated and receiving physiotherapy. I can't praise your staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew S (Son of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received the highest level of care during her stay at heightfield nursing home, there were always ample staff available at all times. The meals were of a good quality and staff were available to assist when necessary. Patients were encouraged to eat their meals together in the dining area
which helped the patients to socialise and encouraged recovery. The rooms are spacious and kept clean with on-suite toilets, separating those that are eating from those that need to use the toilet, is a huge improvement from the hospital surroundings and helps to prevent the transfer of infections. Parking is of a premium especially for those with a disability, you may like to contact the care home to check parking availability before visiting relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, clean, 100% happy with everything. I couldn't ask for a better place for my Mother to be cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina A (Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staff. I am treated with respect and dignity at all times. The activities are varied and stimulating. The food is excellent and there is always someone on hand to help. I would recommend Highfield to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three years of her life at Highfield. The staff profile, of mixed age, experience and nationality was well balanced, bringing empathy and variety to each day.


The chefs worked hard to produce her personalised diet; providing a simple, hot evening meal that I could assist

with. This sustained her deteriorating health and was greatly appreciated.


The health care assistants quickly got to know her preferences for receiving personal care, during which time some lasting, good relationships were built and a sense of humour shared.


During my daily visits, the availability of a visitors’ kitchenette and use of free Wi-fi was a great convenience.


Each of the nurses was very supportive and giving of themselves, enabling my mother to feel part of the ‘outside’ world. They were also a good support to me. I was particularly grateful to the ‘key’ nurse who fully involved me with the care plan and expertly prepared me for the inevitable at exactly the right time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Husband of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife went into Highfield Nursing Home in April 2016. She had suffered from Vascular Dementia for some years having been cared for at home by our family and carers who came in two or three times a day to help wash and dress her and help her to bed at night. Eventually, it became obvious that she would
need to enter a nursing home for her own safety. At first, she was rather "difficult" and uncooperative but in a short while our whole family saw that she had become more rested, peaceful. Of course, she had good days and bad which is common with her illness but the care, love and attention she received from the staff had done this. Above all she was safe and her personal care was extremely well looked after. I was always treated perfectly by the staff and kept fully informed at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan A (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the last stages of dementia when she attended Highfield in Nov-Dec last year. She was tired and distressed and was slowly losing her powers of speech and understanding. The staff of Highfield were unfailingly kind and gentle toward her at this difficult time and always treated her with
respect and dignity. Her personal care was spotless. As her main carer for many years this was so important to me, anything else would have been too distressing for words.
So my thanks to all at Highfield for their tender care and support through such a difficult and stressful time for the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Highfield Nursing Home is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 105 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 8 Positive Reviews ÷ 9.2 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager

Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!


Vladut

Vladut Vancea

Job Title: Head of Care

Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.