Inglefield Nursing & Residential Home

Madeira Road, Totland Bay PO39 0BJ
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9.9 37 Reviews
  • Inglefield Nursing & Residential Home, Totland Bay
Inglefield Nursing Home is located close to the seaside village Totland, and provides nursing, residential, palliative, respite, dementia and day care.

Many rooms within the Victorian building have access to either patio or veranda facilities, while a choice of lounges overlooking the landscaped gardens give residents the opportunity to select the environment they wish to be in.

An activities co-ordinator arranges daily activities for the residents as well as private one-on-one sessions in bedrooms for those who are less mobile.

The cuisine at Inglefield is prepared to a high standard. All meals are made with the best ingredients providing the right nutrients to keep residents healthy.

Independence is promoted throughout the home and regular visits from friends and family are encouraged and welcomed.

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Care Provided by Inglefield Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Willis (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Inglefield Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Inglefield Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Inglefield Nursing & Residential Home Reviews (37)

Total of 37, showing 1-20
9.9

Inglefield Nursing & Residential Home has a Review Score of 9.9 (9.860) out of 10, based on 13 reviews in the last 2 years. Over all time Inglefield Nursing & Residential Home has 37 reviews.

Overall Experience

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Date Published

37
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5
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24

Review from Martyn W (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been to see mum. Genuine friendly greeting on arrival. The staff happily gave me an update on mum her health, mood and general wellbeing. Mum was smiling happy and in a lovely mood. Dressed, clean and immaculately presented for her day. We are grateful for all the amazing support and effort the
management at Inglefield give mum. The manager is always has time for the family and residents and given 1 to 1 time when needed. Thank you Inglefield.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words and wonderful review, it really is a pleasure to care for your mum. I will share your kind comments with the rest of the team.


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Review from P P (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital to Inglefield for palliative care. He was deteriorating quite fast but in fact faster than we knew. The staff all did their best in a changing and challenging situation to make sure our wishes that he passed without undue pain and peacefully were fulfilled.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you for taking the time to leave us a review, I am glad that we could support you and your father during this difficult time. I will pass on your kind words to the rest of the team.


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Review from M M (Son of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been staying at Inglefield Care Home and I couldn't be more pleased with the care and attention he has received. The staff are incredibly compassionate and attentive, always going above and beyond to ensure his comfort and well-being. The facilities are clean and well-maintained, and provide
a warm, homely atmosphere that makes my dad feel right at home. The activities set up by the care home have been wonderful, keeping him engaged and happy. Communication with the staff has been excellent; they are always available to discuss any concerns and keep me updated on my dad's progress. It's a relief to know that he is in such capable and caring hands. I highly recommend Inglefield Care Home to anyone looking for a safe, supportive, and nurturing environment for their loved ones.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind review, it really is a pleasure to care for your dad here at Inglefield. I will pass your kind comments on to the rest of the team.


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Review from John P (Husband of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you so much for your positive review; we appreciate your kind feedback.


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Review from Keith R (Respite Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neither my wife nor I had had any previous experience of residential care and although my wife's visit was for only 7 days we were able to see just how good the home was. For a start, it was good that there was ample parking and a driveway right up to the front door. The building is attractive and the
inside cosy and welcoming despite the considerable activity as the staff went about their jobs. The staff were friendly and kind and were soon calling my wife by her first name. The food and recreation were of high quality. Our early departure on the last day was dealt with very professionally with clothes etc. neatly packed.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words, it was a pleasure to care for your wife during her respite stay with us. I will pass your thanks on to the team.


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Review from Jaine T (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very patient and kind and allow time for the residents.
I’m particularly impressed by the activity team who come up with great ideas to occupy residents well done everyone.
My mother has dementia and the staff are understanding to her and the family.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind review it really is a pleasure to care for your mum and I will pass your kind comments on to the rest of the team.


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Review from Charlotte R (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Inglefield since Covid and when she arrived in not great shape. Since then the attention she has had at Inglefield has been excellent, very clear and, for my mum, really effective. For the longer-term residents, the activities programme really works. The room they use is lovely and
as my mum doesn't like being on her own, really uses up the days positively.
Inglefield gives clients two things - stability (regular, repeated predictability) and everything else is stimulation to keep the brain going. I have never seen my mum asked if she wants a cup of tea in a simple way... a joke is made, a comment on her room, her clothes etc.- all to provoke her to engage and always positive. Every single staff member does this from the nurses to the chef and housekeeping, to the boss and admin. It's very impressive.
But the main thing they do, you can't pay for. They care.

Reply from Charlotte Willis, Manager at Inglefield Nursing & Residential Home

Thank you for your kind words Charlotte, it is a pleasure to care for your mum. She is very much a big part of the Inglefield family. I will pass your kind words on to the rest of the team.


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Review from Gary A (Respite Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made welcome and my dietary needs were well-managed. A phone call from the manager before I arrived to go through what I could and couldn't eat was reassuring and within a short time after arrival, I had a visit from the chef too. Staff were kind and helped me when I asked, except when the one
nurse on duty was very busy. Drinks were always made available and I was glad to have internet access so that I could amuse myself in my room. Unfortunately, the weather was bad and so I wasn't able to get outside.
It would have been good to have a grab rail on the wall beside the toilet as my commode chair would not fit over the toilet and I had to transfer from my wheelchair which was hard without anything to hold on to. I hope this will be in place for my next visit.
All of the staff did their best to make me welcome and comfortable. The atmosphere is friendly and when I went home they said they would miss me!

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Review from Sharon W (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the dedicated management and staff who provided my mother with a warm, caring, safe environment to spend the last few months of her life as well as companionship to her and us, as a family.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you for your kind words, it was a pleasure to care for your mum and we will miss her (and the chocolates). I will pass your comments on to the team who will certainly appreciate this feedback.


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Review from Helen H (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference the days make. No truer word could be said for all the staff at Inglefield. From the tea/coffee guys through activities, then the nurses, carers, cleaners, gardeners, maintenance and owners. This home is a home from home in everything it does for the residents. Our mum has had her
remaining years uplifted with joy, happiness, a smile and a solace of respect.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words, they really are appreciated. It is a pleasure to care for your mum.


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Review from Jon M (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Inglefield Nursing & Residential Home three months ago, first for a trial month and then on a permanent basis. The staff are wonderful – always so kind, compassionate, accommodating and professional. She's very appreciative of the food. There appears to be at least one proper cooked
meal option for every lunch and dinner, and I happen to know that isn’t the case in all care homes. The period prior to her moving into residential care was quite stressful for me. Knowing that she’s being extremely well looked after has really taken the weight off my shoulders. Heartfelt thanks to all at Inglefield.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for taking the time to leave us such a positive review, I will pass this feedback on to the staff who I know will appreciate your kind words.


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Review from Hazel H (Friend of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had her first experience with Inglefield earlier in 2022 for a little respite due to her loneliness in her bungalow. She always made me promise not to put her in a home! Her opinion changed after her visit. She then returned to Inglefield later in the year for another short break, but decided
to stay, which was her decision. I think that her decision to stay says everything you would want to know about Inglefield. She was very particular about lots of things and Inglefield catered to them. The staff were very caring and they made her last days on this earth very special. Thank you all for everything that made her life enjoyable.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words and feedback, it really was a pleasure to care for your friend, they will be missed very much. I will pass your kind comments on to the rest of the team.


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Review from D W (Friend of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Very helpful and attentive staff. Management is very approachable and willing to help and advise.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you for taking the time to leave us this positive review, we appreciate your kind feedback and your kind words will be passed on to the team.


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Review from Sally H (Sister of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Inglefield for only two months so it is early days yet, but so far so good. My sister is Downs Syndrome with learning difficulties & slight mobility issues following two falls this year resulting in broken bones. The staff have all been lovely to her and she loves them
all. There is a fantastic array of activities each weekday which she eagerly joins in, this includes being involved in a choir which she loves, they also go out on trips to local places. My sister has some dietary requirements which have been accommodated without issue, they even took a special mince pie on one outing where there was going to be mulled wine and mince pies, just so that she didn't miss out, how wonderfully thoughtful of the staff to do that. So far she is very happy at Inglefield which is a great relief to me. Long may that continue.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you for your kind words, we really do appreciate all feedback here at Inglefield, we are so glad your sister is happy at Inglefield.


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Review from Caroline S (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the team at Inglefield care home. My father had to be placed into the nursing care of Inglefield under duress, unfortunately, but within a short amount of time, my father realised that nursing homes aren't what he dreaded. All the staff were kind, thoughtful and calm. His room was fresh
and clean, he always felt warm and comfortable in his room with his tv and DVDs to watch. Food was always good and would always be encouraged to eat in the dining area of the home if he felt strong enough to transfer to a wheelchair. The medical team were also very good with my dad, any issues or concerns, Inglefield never failed to contact me.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words, Caroline, and for taking the time to leave Inglefield such a lovely review, it was a pleasure to have met and supported your father. We really appreciate your feedback and I will most certainly share your lovely comments with the Inglefield team.


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Review from Samantha E (Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would very highly rate Inglefield as the staff are exceptional. The food is also freshly prepared and lovely, they go out of their way to deal with allergies in food as well. It is well organised and a very comfy place to be and I have felt like part of the family from day one.

Reply from Charlotte Willis, Registered Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words we really appreciate your feedback, I will pass this on to the team. We are delighted to hear that your time with us has been a positive experience.


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Review from David F (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff, very responsive to any concerns that the family had. Very accommodating with visits from relatives not living on the island. Helped mum celebrate a recent birthday in style and have introduced her to other residents.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your positive review I will pass this on to the team here at Inglefield. It is a pleasure to support your mum she really is an incredible lady who amazes us with her determination and independence, we are really glad that she enjoyed her birthday.


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Review from Joe N (Respite Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 20 years, I have stayed in many homes covering 4 counties.
I stayed in Inglefield Nursing & Residential Home for 2 weeks on respite. Day and night I found the staff very helpful friendly and sometimes fun. Food choices include cooked breakfast. Inside is smartly decorated, versatile call
bell system, wi-fi, activities and modern TV. I'll stay again.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your positive review of Inglefield Nursing & Residential Home. I am glad you enjoyed your stay here with us. We would be more than happy to support you with future respite care and look forward to hopefully seeing you again soon.


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Review from Marie W (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at this care home now for almost a year and I have to say the care he has been receiving has been second to none. The staff are all incredible and treat my dad like he is family rather than a resident. They keep me fully informed of changes, procedures and how my dad is. Living in
Wales and dealing with the pandemic has made thing's difficult in being able to visit him, so phone calls have been especially important, which they deal with promptly. I know he is well looked after and cared for I can't ask for more than that. What an amazing team!!

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your incredibly kind words Marie, it has been an absolute pleasure to support your father over the past year. I will pass on your kind words with the Inglefield team he will certainly be missed here but we wish him all the best in his new home.


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Review from Maxwell P (Husband of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be exceptionally helpful and friendly. I know they do look after my wife with love and care in spite of her being difficult at times.
I don't have any complaints . I know she is safe and is well looked after.
Nothing more to say but ,a big thank you to all the staff.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

We are delighted you are happy with the service we provide, it is a pleasure to support and care for your wife. Thank you so much for your lovely review I will pass your thanks on to the amazing team here at Inglefield.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Inglefield Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Inglefield Nursing & Residential Home is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 150 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglefield Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Charlotte

Charlotte Willis

Job Title: Acting Manager

Joined: 2020

Charlotte completed her NVQs and worked her way through the ranks to become Deputy Manager at her previous care home. After over a year in post as Deputy at Inglefield Charlotte became Acting Manager.


Charlotte is very interested in a person-centred approach to care, with the residents involvement to ensure a 'home from home' environment for residents.


Frequently Asked Questions about Inglefield Nursing & Residential Home

What types of Care is Inglefield Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Inglefield Nursing & Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Inglefield Nursing & Residential Home have?

There are 45 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Inglefield Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Inglefield Nursing & Residential Home to the centre of Totland Bay?

0.3 mile(s) as the crow flies, distance by road may be significantly further.