Review from Carmel M (Sister of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

The care team that looked after my sister and me was brilliant. They went out of the way to help us. Nothing was too much trouble for each and every one of them.
When we asked for different drinks and food they did all they could to provide it and with a smile.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words Carmel, it was a pleasure to have met and supported your sister. We really appreciate your feedback and I will most certainly share your lovely comments with the Inglefield team.

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Review from Daphne W (Mother of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience

I am pleased to report that despite lockdown and the difficulties that has presented that my daughter appears to be much more settled and happy. Because of her sight and serious learning difficulties, she does not appear to recognise me or other family members through the plastic screen. However, seeing

her apparent contentment, that is most gratifying.

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Review from David W (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

Thanks to all staff at Inglefield who took care of my 85-year-old mother. Unfortunately, her admission coincided with the early weeks of lockdown, which meant that we were unable to come to the home to visit until early summer when we were allowed visits of 30 minutes (in PPE) which was appreciated.

We are grateful to the staff for ensuring that the home remained 'covid free' during Mum's stay, even if it meant restricting access from the outside world! Mum was able to take part in some of the activities at the home, which provided some stimulation to her. Mum also built up a good rapport with many of the staff. During my weekly visits to the home, the staff were professional, friendly and helpful. A suggestion I would make to improve communications between residents and family would be to have more telephone handsets available on each level of the building or even in individual rooms, so that staff wouldn't have to spend so much time carrying the phone up to another floor.

Reply from Alison Gray, Registered Manager at Inglefield Nursing & Residential Home

Thank you for taking the time to provide such a positive review about your experience at Inglefield. It was a pleasure to have met and supported your mother during her stay, we wish her all the best. We are working on improvements to our telecommunication systems throughout the home and welcome your feedback. Kind regards, Alison.

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Review from Tim B (Son of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience

Our sincere thanks to all the staff who cared for my father for more than a year. He was fiercely independent and did not accept help easily. He seemed the happiest and most relaxed we had seen him after moving here. The staff showed him great compassion and respect. He even had some fun. As his health

declined they involved him in important decisions and he died the way he wanted to. Before he died he commented on how well the staff had cared for him - he had 'no complaints' - high praise from him. There had been years of him resisting help from family and professional care whilst living alone. We were surprised and delighted with how well the staff at Inglefield won his trust. We found Inglefield easy to communicate with and welcoming when visiting him. The home was recommended to us by people living locally and it lived up to its reputation.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you for taking the time to leave us this lovely review. We are so glad to hear your father enjoyed his time at Inglefield.

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Review from George A (Son of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience

I would like to express my sincere thanks to all the staff for their care and professionalism to my mother during her short stay at Inglefield nursing Home.
All the staff were friendly and caring and the cleanliness and food was excellent. You all made her feel very welcome. Thank you.

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Review from Rosemary S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff at Inglefield for looking after mum over the last few years.
Mum had high mobility needs and these were met with dignity and respect.
Sadly we have just lost mum and I feel strongly to thank everyone at Inglefield for their continuing care, professionalism and support

which also extends to relatives when visiting.
Excellent activities sessions also.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you so much for taking the time to review Inglefield. We are so sorry to hear about your mother passing and we will pass on your thanks to the team.

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Review from Keith (Son of Resident) published on 25 December 2018
Submitted via Website • Report

Overall Experience

I can only say that, although my mother would rather have stayed at home for the last 4 weeks of her life, I could not have asked for a better alternative, especially as she became totally dependant on care support, something not possible at home. Mum had always said she would only go into a Home 'in

a box', but circumstances dictated she accept this help. From the moment she arrived, she had nothing but praise for all the staff, the quality of the food (when she ate it!!) and all the support she received. Thank you all so much for making mum's final days that much more bearable, for both mum herself and the rest of the family. I would strongly recommend your Nursing Home to any who asks.

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Review from David P (Husband of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Inglefield as a terminally ill patient at the end of June and received very caring treatment from all the staff during the four months of her stay right up until the end. I visited her each day and sat in the room with her until evening and was able to observe her care and the

attending staff at first hand and can only speak highly of all concerned. They all spoke of my wife as a lovely lady and treated her as such that is the simple truth.

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Review from Pauline S (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

We were pleased with most of the care. They all seemed friendly. A couple of carers I felt were not 100%. I felt a bit more bed care needed approach to P.T.
Most nurses very approachable, two not very approachable, abrupt and outspoken to staff in front of P.T. - not very professional.
The home is

kept clean. Meals have a good choice.
Most staff very good and caring.
Certain medication found not to be given to my mother, which I was surprised at and wondered if this was fault on the hospital not prescribing, so am taking this up with management there. Stopped or did not receive Thyroxine and another one also.

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Review from Neil S (Son of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience

Absolutely amazing care home - treated my mother with dignity, patience and respect at all times. Couldn’t fault any of the care and compassion shown, all the staff were brilliant!

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Review from D F (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

Every effort was made to make Mum comfortable. Any problem I could take them to the staff in charge that shift and try to resolve, which did happen.
Staff very friendly and caring.

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Review from J N (Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

It is the lady carers in this home that make it what it is. Things are slowly changing under new management. It still needs time.

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Review from Ian T (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

Although my wife is unable to feed herself, walk or communicate, she is treated kindly and with respect by the staff. Problems are dealt with swiftly.
Her room is kept clean, tidy and warm.
Access is easy and parking is adequate.
Overall, highly recommended.

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Review from Susan S (Sister of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

When I was told my sister needed full-time residential care I had no hesitation in approaching Inglefield Nursing & Residential Home as I had previously visited another resident and I was impressed then, The whole place is so clean, the staff are friendly and efficient and also extremely patient. The

food is excellent and various entertainment for the residents is provided.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you for your kind words, Susan, we are so glad your sister is happy at Inglefield. Many thanks.

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Review from C B (Husband of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

Comfortable and clean. Care very good.

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Review from L W (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience

Inglefield always has a positive atmosphere with mostly smiling carers and workers (compared to the two previous care homes mum was in) Very helpful in phoning me when mum has falls or other problems and the medical care is good. The only problem has been loss of some clothes and the appearance of other

peoples clothes in mums room?
She is very much happier in this nursing home. We find the female family managers most helpful and well organised.

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Review from Jean S (Partner of Resident) published on 1 April 2016
Submitted via Website • Report

Overall Experience

Excellent care & kindness to both my partner & myself. Couldn't ask for better. Very good provision of nursing & care staff who were cheerful and efficient. This is a very well-run nursing home which should be reciprocated all over the UK.

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Inglefield Nursing & Residential Home

Care Provided by Inglefield Nursing & Residential Home

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