This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Orchard House Care Home has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Orchard House Care Home has 102 reviews.
Review from M R (Daughter of Resident) published on 25 March 2025
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for such a lovely positive review, it means so much to the team to get these reviews and to feel that they are doing their best for the people we care for. We love having mum and Dad here and they make us smile daily, the transition went so well for them and they are now very much part of the Orchards family.
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Review from Josephine D (Sister-in-law of Resident) published on 4 February 2025
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4.0 out of 5
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Review from Keren E (Daughter-in-law of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your lovely review. We loved making your mother-in-law's dream come true with the lighthouse visit and we are so glad she has settled into her new home. The activity team work so hard making sure our residents have full days and weeks and the chefs really strive to produce meals for everyone's tastes with the best fresh ingredients. I will make sure the team see your review as they love to know they are making a difference Kind regards, Kim.
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Review from D W (Resident) published on 1 November 2024
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your kind words, we take pride in the care we give here at the Orchards and it has been a pleasure supporting you to better health. The team will really appreciate the positive feedback, kind regards Kim.
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Review from Nigel C (Son of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for sharing your thoughts and experience with us, on what is an incredibly sad time. We really appreciate your kind words and would like to send our condolences to your family and our thank you for the privilege in allowing our team to deliver care and support at the time when most needed.
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Review from C J (Daughter of Resident) published on 28 May 2024
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5.0 out of 5
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Review from Brenda B (Partner of Resident) published on 20 May 2024
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5.0 out of 5
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Review from Angela F (Daughter of Resident) published on 26 March 2024
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5.0 out of 5
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Review from Colin D (Respite Resident) published on 26 March 2024
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4.0 out of 5
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Review from Neil S (Son of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your lovely review. As a team we have loved looking after your Dad and now your Mum. She has settled well through hard circumstances and we will ensure she is kept safe and blossoms here. We love having your visits and you have been so positive with everyone in difficult circumstances, remember we are here to support you and your family too as well as your lovely Mum. Thanks, GM.
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Review from C B (Son of Resident) published on 15 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your lovely review. We all absolutely adored your dad and looking after him and you as a family have been so kind with your words and gifts. He was such a gentleman and we all loved spending time chatting with him and accompanying him on his walkarounds. We will miss him so much now he has moved over the water but we wish you all the best for the future, thanks General manager
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Review from Susan S (Sister of Resident) published on 30 January 2024
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much Susan for such a positive review, I will make sure the staff team know about how you felt in regards to the care they provided.
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Review from Jan M (Daughter of Resident) published on 24 November 2023
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your positive feedback I will ensure the team is thanked for all they did we are so happy to have given the support Mum needed, kind regards.
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Review from S F (Daughter of Resident) published on 17 October 2023
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5.0 out of 5
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Review from R H (Granddaughter of Resident) published on 27 September 2023
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5.0 out of 5
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Review from Peter R (Husband of Resident) published on 25 August 2023
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5.0 out of 5
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Review from Anne B (Wife of Resident) published on 15 August 2023
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Firstly thank you for your review, and raising your concern, which we have taken very seriously. Since this was submitted the head of the community, where your husband lives has discussed this matter with yourself and it has come to light that there was no witness to this actual event and no recording of the incident as stated.
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Review from Andrew M (Son of Resident) published on 7 July 2023
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for such a positive review, your mum is a pleasure to have here at the Orchards and we pride ourselves in supporting with 5-star care and staff.
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Review from G H (Son of Resident) published on 25 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your positive feedback, we pride ourselves in giving 5-star care to all our residents and we are so happy Mum feels at home here, thanks.
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Review from Susan K (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your very positive feedback, we love having Mum here with us at the Orchards and we always pride ourselves on giving the best care possible.
Thank you, Kim Fleming, GM
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The Review Score of 9.8 (9.811) out of 10 for Barchester Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Barchester Orchard House Care Home is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Orchard House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2024
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Job Title: General Manager
Joined: 2018
I grew up in Scotland and tried many university courses and careers before I settled into nursing at a later stage in life. I worked in hospitality, managed pubs, tried primary teaching and studied English and politics at university. I’ve travelled the world, but eventually decided I needed a career that I could give something back with.
I trained to be a mental health nurse and graduated in 2008, along with two children in tow. My career in Scotland involved working with learning disabilities and challenging behaviour, and I worked my way up the ladder quickly to management. I specialised in positive behaviour support, and loved making a difference to people’s lives.
My family and I made the decision to move to the Isle of Wight in 2017, and that is when I joined Barchester as a peripatetic nurse initially, before being offered the position of deputy manager in 2018 at The Orchards. I love my work here, we have an amazing team and residents, and there are so many opportunities to really care and look after people who deserve that in their later years.
Job Title: Deputy Manager/Clinical Lead
Joined: 2024
I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back and I am really excited to be working with our wonderful team and residents at Orchard House. Please come and say Hello, I am really looking forward to meeting you all!!
Job Title: Front of House Manager
Joined: 2019
I joined Orchard House in November 2019.
This has been a new venture for me having spent most of my career within childcare and education settings.
I work on reception and support the administrative processes within the home.
I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.
Every day I find something new to learn and look forward to continuing to develop my knowledge and skills further.
In my spare time, I love to keep fit and enjoy walking, running and swimming.
I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.
Job Title: Administration Manager
Joined: 2022
I was the Manager of BHS in Newport.
I moved to the care sector around 15 years ago and have been an Administrator and Book Keeper.
I have 5 children and lots of grandchildren with some on the way!
Job Title: Head of Hospitality
Joined: 2006
Hi, I’m Carol King, I am the Hospitality Service Manager at the Orchard House. I have worked here since 2006 and enjoy running the housekeeping and laundry team. I also support the chefs and the kitchen team. I enjoy all the hustle and bustle which comes daily at the Orchard. My hobbies are walking, cooking and a read of a good book.
Job Title: Head of Unit in Valentine
Joined: 2013
Hi, My name is Becky, I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses and thought I needed a change so I will pop in and look around. Next thing I know I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.
Job Title: Head Chef
Joined: 2018
I’m Lauren Round, and I’m proud to be the Head Chef here at Orchard House.
My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.
I completed the Envy Q3 Chef Training Programme at Barchester.
Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.
In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.
Cooking has always been a passion of mine, and I love creating meals that bring people together.
Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.
I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.
Job Title: Care Practitioner
Joined: 2014
Hello I'm Helen and a Care Practitioner here at Orchard House
Job Title: Care Practioner
Joined: 2015
Hello, my name is Chris Brien and I am the Care Practioner for Memory Lane.
Job Title: Head Of Lifestyle
Joined: 2018
Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organizing engaging activities to fostering connections and ensuring our residents well-being, I’m dedicated to making every day extraordinary. Our residents happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.
Job Title: Head of Senior Care
Joined: 2019
Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.
Job Title: Senior Carer
Joined: 2020
I look after the residents and make sure that they have all that they need and are happy and comfortable.
Job Title: Speak Up Champion
Joined: 2022
I am Elyse Rose, thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.
A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.
