This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Orchard House Care Home has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Orchard House Care Home has 102 reviews.
Review from C S (Daughter of Resident) published on 10 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for the lovely feedback about all aspects of life at the Orchards and how much youtr mum loves staying here. I will pass on these amazing comments to the care team and the rest of the team. Thank you.
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Review from Jessica R (Granddaughter of Resident) published on 21 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you very much for your positive feedback, the team will be very happy to hear they are doing a great job.
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Review from Gloria C (Wife of Resident) published on 21 December 2022
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your lovely feedback, we are so happy to provide a home from home for your husband and love you visiting and supporting the Orchards.
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Review from Deborah W (Daughter of Resident) published on 21 December 2022
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5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you very much for your positive feedback, I will share it with the staff team as they always like to hear they are doing a great job. We pride ourselves on delivering 5-star care to all our residents and its so nice to hear your dad is settled at the Orchards.
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Review from S L (Daughter of Resident) published on 1 December 2022
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your review; it was a privilege to care for your mother and ensure she was comfortable and happy during her time with us. The care team will be very grateful for your feedback. Kind regards.
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Review from T T (Wife of Resident) published on 28 November 2022
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5.0 out of 5
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Review from M C (Friend of Resident) published on 23 November 2022
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5.0 out of 5
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Review from E T (Respite Resident) published on 13 October 2022
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you very much for your feedback, it was a pleasure to have you for respite care at the Orchards and we hope you will return soon.
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Review from S H (Wife of Resident) published on 30 May 2022
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Overall Experience
3.0 out of 5
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Review from Priscilla M (Resident) published on 2 March 2022
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
We are so pleased that you enjoyed your stay with us. It was our absolute pleasure to have you.
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Review from Eileen M (Resident) published on 1 March 2022
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your kind words. We enjoyed having you stay with us.
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Review from A P (Respite Resident) published on 18 January 2022
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
We are so pleased that you enjoyed your stay with us. We enjoyed meeting you and caring for you.
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Review from A W (Daughter of Resident) published on 29 November 2021
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5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your very positive feedback, we love having your mum with us and she brings laughter and joy to our day. It's important to us that all our residents feel safe and secure and we strive to do that daily at the home. Thank you Kim Fleming GM
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Review from P C (Respite Resident) published on 1 November 2021
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5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your feedback. It is good to know that you are enjoying your stay with us. I know that you have now been able to leave isolation and join in activities, which is making your stay here more pleasant.
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Review from L A (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your response. I'm very pleased that your Dad is liking the food, our chefs ensure that all meals are balanced and inviting. He loves to join in activities and chat with all the staff. We are very pleased to have him stay with us.
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Review from S C (Sister of Resident) published on 18 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your positive feedback, we pride ourselves on maintaining the home to a high standard overall and providing the best care and support to those who we care for. I know you are very happy with the care we provide for your brother at the Orchards and we will ensure to continue to care for him with dignity and compassion.
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Review from Laura R (Granddaughter of Resident) published on 27 May 2021
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5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your positive and kind words, I will make sure the whole team know how much they are appreciated. It's been our pleasure having your nan stay with us, she brightens our day too here at the home and always makes us laugh. We are so glad you can now visit her again and that we are coming through the pandemic with light at the end.
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Review from D H (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you for your review, I'm happy we had a chance to catch up together to discuss any concerns you may have had with the Orchards and the care your mother recieves. I'm glad to find that you don't have any concerns and that you are more than happy with the home and all the care we support your mother with. You also praised the team and the home for everything we have managed through Covid, which I have passed onto the team and they are very appreciative of your feedback.
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Review from Jean H (Resident) published on 23 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your kind words, the care team will be so happy to hear how much you enjoyed your stay with us here at The Orchards. We loved having you here and if you ever need another break please don't hesitate to contact us. Thanks once again for your kind review, it is always great to get feedback.
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Review from Jill R (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Fleming, General Manager at Barchester Orchard House Care Home
Thank you so much for your lovely review. The staff team are working very hard to ensure our home is a welcoming environment for all and that all our residents receive the best quality of care for all their needs. We really appreciate, as a home, positive feedback as it really allows the carers to know they are being supported in their roles at this difficult time for all.
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The Review Score of 9.8 (9.811) out of 10 for Barchester Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Barchester Orchard House Care Home is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Orchard House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2024
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Job Title: General Manager
Joined: 2018
I grew up in Scotland and tried many university courses and careers before I settled into nursing at a later stage in life. I worked in hospitality, managed pubs, tried primary teaching and studied English and politics at university. I’ve travelled the world, but eventually decided I needed a career that I could give something back with.
I trained to be a mental health nurse and graduated in 2008, along with two children in tow. My career in Scotland involved working with learning disabilities and challenging behaviour, and I worked my way up the ladder quickly to management. I specialised in positive behaviour support, and loved making a difference to people’s lives.
My family and I made the decision to move to the Isle of Wight in 2017, and that is when I joined Barchester as a peripatetic nurse initially, before being offered the position of deputy manager in 2018 at The Orchards. I love my work here, we have an amazing team and residents, and there are so many opportunities to really care and look after people who deserve that in their later years.
Job Title: Deputy Manager/Clinical Lead
Joined: 2024
I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back and I am really excited to be working with our wonderful team and residents at Orchard House. Please come and say Hello, I am really looking forward to meeting you all!!
Job Title: Front of House Manager
Joined: 2019
I joined Orchard House in November 2019.
This has been a new venture for me having spent most of my career within childcare and education settings.
I work on reception and support the administrative processes within the home.
I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.
Every day I find something new to learn and look forward to continuing to develop my knowledge and skills further.
In my spare time, I love to keep fit and enjoy walking, running and swimming.
I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.
Job Title: Administration Manager
Joined: 2022
I was the Manager of BHS in Newport.
I moved to the care sector around 15 years ago and have been an Administrator and Book Keeper.
I have 5 children and lots of grandchildren with some on the way!
Job Title: Head of Hospitality
Joined: 2006
Hi, I’m Carol King, I am the Hospitality Service Manager at the Orchard House. I have worked here since 2006 and enjoy running the housekeeping and laundry team. I also support the chefs and the kitchen team. I enjoy all the hustle and bustle which comes daily at the Orchard. My hobbies are walking, cooking and a read of a good book.
Job Title: Head of Unit in Valentine
Joined: 2013
Hi, My name is Becky, I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses and thought I needed a change so I will pop in and look around. Next thing I know I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.
Job Title: Head Chef
Joined: 2018
I’m Lauren Round, and I’m proud to be the Head Chef here at Orchard House.
My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.
I completed the Envy Q3 Chef Training Programme at Barchester.
Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.
In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.
Cooking has always been a passion of mine, and I love creating meals that bring people together.
Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.
I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.
Job Title: Care Practitioner
Joined: 2014
Hello I'm Helen and a Care Practitioner here at Orchard House
Job Title: Care Practioner
Joined: 2015
Hello, my name is Chris Brien and I am the Care Practioner for Memory Lane.
Job Title: Head Of Lifestyle
Joined: 2018
Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organizing engaging activities to fostering connections and ensuring our residents well-being, I’m dedicated to making every day extraordinary. Our residents happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.
Job Title: Head of Senior Care
Joined: 2019
Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.
Job Title: Senior Carer
Joined: 2020
I look after the residents and make sure that they have all that they need and are happy and comfortable.
Job Title: Speak Up Champion
Joined: 2022
I am Elyse Rose, thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.
A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.
