Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 21-40
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
8
18
41
130

Review from Karan B (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Springfield gives to my father is second to none, and I cannot recommend them highly enough. My mother stayed with you five years ago following a stroke (for three years), and her care was exemplary during all that time; my hopes that it was still the same have been upheld.
The day my father
was admitted to Springfield, he was undernourished, not interested in anything and very poorly following an accident where he broke his neck. I cannot believe the difference in him! He is putting on weight and has enjoyed eating meals with the other residents and the odd game of dominoes.
He has been given a new lease of life. Thank you, Springfield.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home

Thank you for taking the time to write this lovely review. It is really good to hear that your father is receiving the same high standard of care that your mother also recieved. It's great to hear that your father is doing well, enjoying the meals cooked by our chefs and joining in with the daily activities, especially a game of dominoes! We will be sure to pass on these kind words to all the staff at Springfield, who will be delighted to hear this.


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Review from Ian M (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and attention. Special mention, to be frank, every member of staff - brilliant.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home

Thank you for writing this lovely review. We will pass your kind words on to the staff at Springfield, who will be pleased to hear you are happy with the care they give.


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Review from Pamela K (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff of whatever status were willing to help whatever was asked of them. Polite, courteous, friendly and professional at all times.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home

Thank you for taking the time to leave a lovely review. We are delighted you enjoyed your stay at Springfield Nursing Home. We will pass on these kind words to all our staff.


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Review from Victor K (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Springfield for a month. During that time, the care and attention shown by all the staff - together with the first-class facilities has meant that I have been very well cared for. The physiotherapy I have received has greatly improved my septic arthritis. I spent Christmas here. The
home was bright and fully decorated, and all the staff made sure that it was an enjoyable time.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home

Thank you so much for taking the time to write such a marvellous review. Springfield at Christmas is a magical place, and the staff love to dress up and make everyone feel happy and festive. We are delighted you had a relaxing stay; it was our pleasure to have supported you on your road to recovery. We will pass on your kind comments to the team at Springfield.


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Review from T G (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield are providing excellent care to my father. All of the staff work very hard to provide this level of care and do it in a dedicated and professional manner and in excellent spirit. The food provided is good and the staff offer flexibility to tailor meals to his needs and likes. He enjoys the
activities that are arranged during the day so he can meet with and chat to the other residents. Whilst he is concerned at the overall cost of the care, he feels safe and well looked after.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home

Thank you for taking the time to write such a wonderful review. I know the staff work so hard to make all the residents feel safe, happy and secure. It's a pleasure to hear that your father enjoys all the activities provided within the home. We are very grateful for your kind comments about the team and the high-quality care your father receives. I will be sure to pass this on to the team at Springfield Nursing Home.
Best wishes to you and your family.


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Review from Avril S (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend your establishment highly enough. I have been made to feel at home whilst being cared for with great care by everyone at Springfield and am well on the way to recovery. All services gel together well.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home

We would like to thank you for your wonderful review, we are extremely happy you enjoyed your stay at Springfield Nursing Home. We wish you all the best with your speedy recovery.


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Review from John G (Husband of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gold Star - throughout on all counts.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you so much for your Gold Star review, we're so pleased we are able to provide the care and support you require.


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Review from J V (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Springfield gave me the great care and support that I needed to get back on my feet again. For this, I will be eternally grateful. I was treated with respect and treated like a family member and friend, more than just a "resident". Again, I say thank you.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

We are so pleased you enjoyed your stay with us at Springfield. It was our pleasure to help get you back on your feet again. Thank you for your lovely review, and please know that you are always welcome to pop in for a cuppa and a chat anytime - our doors are always open.


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Review from M W (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Springfield is excellent, from the management, household, maintenance man, entertainment and most of all the care staff. Mum is happy there and very well looked after by all. I can leave and feel Mum is safe and well. If I could give six stars I would.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for your lovely review. We are delighted your mum is so happy in our care and that you can rest easy knowing she is well looked after by all our entire care team. Thanks again, and best wishes.


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Review from Chris T (Respite Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all perfect.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for your kind words about our team at Springfield. We will pass your comments on to the team, and I am sure they will be delighted to receive such positive feedback.


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Review from Valerie S (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased.

Reply from Jenni Laffoley, Brand at Springfield Nursing Home

Thank you for taking the time to leave a comment. We are so pleased you are happy with the level of service you receive at Springfield.


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Review from W D (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield is an efficiently-run establishment. Without exception, the staff are dedicated, hardworking, caring and permanently cheerful. There is a great camaraderie and teamwork here, which reflects in their work. Nothing is too much trouble and help is always at hand, even individual food preferences
are met by the kitchen staff. I cannot find any fault with Springfield, which I regard as a top notch care home and which has restored me to health, courtesy of the physiotherapy also.

Reply from Lindsay Mahoney, Area Administrator at Springfield Nursing Home

Thank you for your amazing words. We are so pleased to hear how happy you are at Springfield. The staff will be over the moon to hear such kind words about their extremely hard work and we are so happy to hear that your health is improving due to your stay at Springfield. Thank you.


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Review from Rosemary P (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given by all staff. Food excellent. A very happy staff and room kept tidy each day. I would certainly recommend Springfield to anyone.

Reply from Lindsay Mahoney, Area Administrator at Springfield Nursing Home

Thank you for your lovely words. We will pass these on to all staff at Springfield, who I am sure will be very pleased to hear how pleased you are with the care and facilities at Springfield.


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Review from Martin P (Respite Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall my stay was good. Morning wake up call too late on most days, hot breakfast finished. As a vegetarian my food left a lot to be desired, often cold. Care was too rushed and shoddy.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for taking the time to leave a review. We are glad your overall stay was good, however it's disappointing to learn you were not completely satisfied with the food options available and you felt the care you received was a little rushed. We are always looking at ways in which we can improve our services, so we will take onboard your feedback and review this accordingly. Thanks again.


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Review from T W (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very caring and supportive.
Good facilities.

Reply from Lindsay Mahoney, Area Administrator at Springfield Nursing Home

Thank you for your kind words; we will pass these on to the staff and manager.


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Review from J B (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the nursing home to be very pleasant, and the staff are understanding and caring.
Also, a lovely environment.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for your kind words about Springfield Nursing Home. It's great to hear you had such a pleasant experience and found the staff to be understanding and caring. Our team will be delighted to hear these lovely comments. Thanks again.


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Review from K T (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention are first class from all members of staff and were beyond reproach.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for taking the time to leave a review. We are very pleased to hear you are happy with the level of care and attention received. We shall pass on your kind comments to the care team at Springfield.


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Review from Celia M (Respite Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were helpful and caring. Nothing was too much trouble for them all. A great alternative to the hospital for rehab patients. I made a quick recovery here - thank you!

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for your kind words about Springfield. It's lovely to hear you were happy with the care you received from us, and we are so pleased that we were able to help you with your quick recovery.


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Review from Maureen C (Respite Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been in the hospital for a few weeks and was transferred to Springfield Nursing Home on the 6th of March for rehab! I spent two weeks there and would highly recommend it to anyone looking for care. The staff, medical and others were caring, cheerful and most helpful at all times.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

That's so great to hear how happy you were with your two weeks of rehab at Springfield! Reviews like yours are such a boost for our teams, and we'll be sure to let them know your very lovely comments. Thanks so much.


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Review from Jacqueline S (Respite Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience. Such a happy atmosphere. Nothing is too much trouble. Always a smile. Care is fantastic, always so warm, helpful and kind.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Very many thanks for such a lovely review of your experience of care at Springfield - our team will be absolutely delighted to read this, and it's so kind of you to take the time and trouble to send in your comments. Thanks again.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.