Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 41-60
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
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Review from Bryan B (Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wards cannot describe the treatment and courtesy that I have received over the last 5 or 6 six weeks. All the staff have been so attentive and caring that none could complain about the slightest thing. Thank you all so much. You are all so marvellous.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for your extremely positive comments regarding your experience of the care and treatment you've received at Springfield over the past sixweeks. Reviews such as yours give such a boost to our teams, and they will be absolutely thrilled to read your review! Many thanks again, and best wishes to you.


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Review from Diane H (Respite Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I have had a very enjoyable experience during my stay! I had no idea what to expect but was very, very pleasantly surprised. Generally, all facilities were first class, although I should stress that from a personal view, I did not feel that the food was always up to standard. Cheaper options
were used with an aftertaste. Food was not always hot, and I did not feel that there was always given a good choice, even though jacket potatoes and omelettes were other daily options.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the time to submit your comments following your stay at our Springfield home. We're so pleased that you really enjoyed your experience at the home and will forward your comments in connection with the dining experience to Springfield. Warm wishes to you.


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Review from Mandy B (Respite Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rehab and residential care all work as a team. I really enjoyed the exercise class that was led by the activity coordinator and rehab staff; they worked well together, and this was well attended for a new class. Rehab residents and permanent residents are all treated equally.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

That's so great to hear your feedback on the exercise class you enjoyed at Springfield and how well it was attended! And really good that you felt both rehab and permanent residents are treated equally in the home. Many thanks for taking the trouble to send a review - we're always so grateful to receive such positive comments, and the team at Springfield will be delighted to hear them.


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Review from Tracey H (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this nursing home were the most amazing team my mum ever had. Looking after her in her final days, they worked efficiently and to good standards. They were very pleasant, friendly and lovely people who will never be forgotten.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the time to write such lovely words about the team at Springfield and their care for your Mum in her final days. We are always so grateful to receive feedback such as yours, and it's very kind of you to take the trouble to write a review at such a difficult time.


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Review from Steve F (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was looked after and cared for by all staff who had a genuine care for him. He was looked after safely, and securely and we were never worried for his wellbeing. Special thanks to his two main carers, and also thank you to the receptionist, thoroughly recommend Springfield. It was not somewhere
we wanted him to go (or any care home), but we were unable to cope any longer. Massive thanks to everyone at the home for caring for him and keeping us informed of his needs and requirements. Thank you!

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the trouble to write such a lovely review about your Dad's care whilst he was at Springfield. It's always so gratifying for our teams to receive feedback such as yours, and it was a privilege to care for him at Springfield. We wish you all the very best.


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Review from Valerie H (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the 22 weeks, I was there, I was looked after very well. The staff were excellent and took a lot of trouble. The food was a good variety and always a choice. Everything was arranged for me as in transport when I had to go to the hospital for appointments, which is one less thing to worry about.
By the time I came home, I had been sorted out medically and felt good and safe about going home- the physios had done a good job, along with the medical staff. Overall, everyone did a good job, and I was as comfortable as I could be wearing a brace in a heatwave - the best day when that came off for good.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Springfield Nursing Home

We're so glad we were able to help support you with all your care needs to the point where you had less to worry about so you could concentrate on your recovery and feel confident in returning home. Thank you for your kind review.


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Review from G B (Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been amazing; supportive physio team, very patient and encouraging. Nurses are very professional and have good communication regarding the administration of drugs and other pain relief. Everyone provides food/drink - nutritional, homecooked, tasty food (vegetarian), and numerous cups of tea!
Even for visitors! A very caring establishment - thank you for looking after me and getting me ready for the next steps to recovery.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for your lovely review. We are so pleased to hear you felt supported and cared for during your stay with us and you were happy with all the services we offer. We wish you all the best in your ongoing recovery.


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Review from S H (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that attended my dad in his final days treated him with respect and dignity. Nothing was too much trouble for any of them. They looked after my dad's visitors as well, and all became good friends.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for your kind words; it was our pleasure to care for your dad and welcome all his family and friends into our home. We will share your comments with the team.


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Review from Alma H (Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has looked after me extremely well - they have got me back on my feet with the aid of a simmer frame and physio exercises. The staff are very caring with a good sense of humour. The management is run tip-top, and the food and cleanliness are brilliant.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

We really appreciate your kind words about the care you received, and we're so pleased you are now back up on your feet. We shall pass on your comments to the team, who will be delighted to hear your positive feedback


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Review from R R (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needed respite and physio following a fall at the end of May. Disappointment with facilities in a residential home led me to seek a nursing home near Mum's own home. Initial enquiries were met with a very friendly member of staff and a tour round the home. Within 48 hours of arrival, Mum was settling
in, and an approach had been made for her to receive physio. Her mobility improved greatly with the help of staff and occupational therapy.
It would be nice to see the decor of the rooms upgraded (although I did notice decorators in the building), and the ensuite facilities are quite cramped. Choice of food could be extended - a slice of homemade cake with tea time sandwich?
Unfortunately, two items of clothing were mislaid, despite everything having name labels attached.
All staff on all levels were very friendly, kind and helpful to Mum, and if the need arises in the future, she will happily return to Springfield for future care.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for taking the time to leave a review. We are pleased to hear your mother settled in with us well, and her mobility improved significantly during her time with us. We appreciate the feedback you have given us regarding areas of slight improvement and will duly look into these.


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Review from James W (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and lovely staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very kind words about Springfield Nursing Home. It is our pleasure to care for you here.


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Review from Jan R (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Springfield for a month's respite care. I wasn't eating or walking properly. Food was to be desired - lunch was sometimes lukewarm and parts cold, and roast potatoes need an overhaul! Sandwiches at teatime desperately need to be varied greatly, soup needs to be "tasted" before serving. I
was well looked after by everyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your comments about Springfield Nursing Home. We always appreciate feedback, and we would have gladly rectified any issues concerning your meals if you had told us about them while you were staying with us. As a result of your feedback, we have made a plan: our residents have already noticed a change in the sandwich fillers and roast potatoes.


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Review from J B (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, found the staff very friendly and helpful. Went out of their way to help. Security was very good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments about our friendly Springfield Nursing Home. We are so glad your experience with us has been a positive one.


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Review from Gillian G (Respite Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have ever been in a rehab establishment after spending 12-days in hospital after a fall resulting in a fractured femur. I couldn't have wished for a better place to be to get me on the long road to full mobility. Spent 8-weeks at Springfield and am now home and still getting
support from physio.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely comments about Springfield Nursing Home. It was a pleasure to care for and support you during your rehabilitation with us. We are so glad your experience with us was such a positive one. Please keep in touch and tell us how you are getting on along your road to recovery.


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Review from Diana J (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt supported throughout my stay. Physiotherapy enabled me to regain skills, and small achievements were praised. The catering staff provided me with good, nutritional meals, despite me being dairy and egg intolerant and vegetarian. The housekeeping staff are all friendly and helpful and kept the
home and my room lovely and clean. The care staff catered to every need, before and after I became independent and were always on hand to answer questions and requests. The management team are friendly and approachable. The home felt like a big family, with the residents included.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely comments about Springfield Nursing Home. We are so glad your stay with us was such a positive experience. We will ensure your feedback is passed on to the staff who looked after you, and we wish you all the very best for the future.


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Review from Anthony D (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the care my mother received up to the end of her life.
The staff were also very helpful and caring to the family.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your feedback which we really appreciate. It was a pleasure to care for your mother who was such a lovely lady. We shall all miss her very much.


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Review from Della D (Sister of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has had extremely good care while staying at the nursing home.

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Review from A D (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after and enjoyed my time here. Thanks to the marvellous chefs, the food was good. I would recommend you.

Reply from Alison Reijman, PR Coordinator of Hartford Care at Springfield Nursing Home

Thank you for your lovely review of Springfield Nursing Home. It was our pleasure to look after you and we shall pass on your compliments to our fantastic chef.


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Review from Donna E (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say thank you enough for the care my mum has received during her stay at Springfield. Everyone has been amazing taking care of her. It was also peace of mind for me knowing she was in good hands. The diffidence from when she came out of the hospital to when she left Springfield is outstanding.
Thank you, everyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. It was a pleasure to welcome your mum here, and like you, we were delighted to see the difference after her rehab. We will share your lovely review with all the team who cared for her here. Please keep in touch and let us know how she is getting on.


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Review from Meryl D (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Springfield have shown respect, patience and understanding to my dad who cannot explain all his needs after losing his speech due to a stroke. They always encourage Dad to be part of the activities. We have always been made to feel welcome even when short-staffed during Covid problems.
They have done their best to meet our needs along with my brother, who travelled from the Midlands. There is a sense of fun among the staff and management. The manager is very hands-on, very cheerful and available to talk if needed. Our requests are dealt with quickly. My dad has done his best to tell me he is very content at Springfields.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. We are so pleased you are reassured with the way in which we are looking after your dad and that he is happy in our care. Your peace of mind is so important to us. Our Springfield team will be thrilled with your very kind words about them all. Could we also thank you and your husband for volunteering to help us make our garden even more beautiful?


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.