Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 61-80
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
8
18
41
130

Review from Michael H (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm treated with kindness, respect and dignity. The staff are cheerful, happy and confident in their approach to care. The food is excellent, and drinks are provided and offered throughout the day.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. We are delighted you are so happy in the care of our fantastic cheerful team. It is our pleasure to look after you, and we shall pass on your compliments to all our team and our brilliant chef.


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Review from Jeanette P (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and am very happy here.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield Nursing Home. It is our pleasure to care for you and have you as a member of our happy Springfield family.


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Review from Avril W (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enough care to last me a lifetime. I have never come across such dedicated people. They work so hard and are so caring. I love three particular ladies; they love/care for me the most. Everyone has been great.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What an absolutely lovely review of Springfield Nursing Home. Thank you so much for your very kind words. It is our pleasure to look after you, keeping you safe and happy. We shall pass on your appreciation to the Springfield team, especially those three particular ladies who love and care for you the most.


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Review from S P (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful for the care and kindness I received at Springfield. I thought the staff were very kind and efficient.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely words about Springfield Nursing Home. It was our pleasure to support you during your stay with us. Please, do keep in touch and let us know how you are getting on.


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Review from G M (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention very good.
Have no complaints whatsoever.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely review of Springfield Nursing Home. It is our pleasure to look after you, and we are delighted that you are happy with the care you are receiving from us.


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Review from S D (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, helpful and can't do enough to help. But while my mum has been in care, a lot of her clothes have gone missing, a skirt has been ruined, and her white underwear is now a tinited pink, which is letting the home down. The staff did all they could to find the items, but with no luck.
Parkin was good and Covid tests etc. Very, well done.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very kind words about Springfield Nursing Home. It was a pleasure to care for your Mum during her stay with us. However, we do apologise for the issues regarding her clothes. We would really appreciate you calling us at your convenience so we can discuss further with you the missing items and see if we can locate them.


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Review from Helen W (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got no complaints, been looked after very nicely. Everyone has looked after me lovely. The food has been lovely too; congratulations on the five food hygiene ratings, very well deserved.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your wonderful review of Springfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you. We are all thrilled about the five-star hygiene rating, which shows how committed we are to maintaining the highest possible standards throughout our home. We shall pass on your compliments to the chefs and will share your review with all our team members.


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Review from Neville C (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Springfield Nursing Home are the best.
The food is very good - the best.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a lovely review of Springfield Nursing Home. We are so delighted you are happy with the way we are caring for you. We shall ensure all our fantastic team and amazing chefs see your wonderful words.


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Review from Michael J (Husband of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent many weeks in Springfield following her placement by the hospital. My personal experience was limited to two hour-long visits per week. At these visits, I found the staff helpful and experienced no problems. My wife did not raise any issues about her care, and although she would have preferred
to have been at home with me, her stay at Springfield seems to have been the next best experience for her. I would like to pass on my thanks to all those involved.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely words about Springfield Nursing Home. We will pass on your heartfelt thanks to all the team who cared for her.


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Review from R H (Resident) assisted by family/friend published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Springfield for nearly four weeks, receiving rehab care following brain surgery.
Carers were all very friendly and helpful.
Room was adequate and kept very clean.
Food was excellent, and a varied menu was provided.
Good physio and occupational therapy support to help me get back home.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your wonderful review of Springfield Nursing Home. It has been a pleasure to give you rehab care following your brain surgery, and we are delighted you are happy with the support you have received from our brilliant physios and occupational therapists. Please keep in touch to let us know how you are getting on.


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Review from P O (Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent three months here, I can only thank all staff - ie, management/carers/rehab team for their treatment - their kind and thoughtful treatment. That is requests dealt with promptly and with a smile. A friendly greeting always, and help when needed.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

A huge thank you from all of us at Springfield Nursing Home for your fantastic review. It was our pleasure to help, support and care for you during your three months with us. We shall share your lovely words with all the teams who helped you on your road to rehabilitation. Please keep in touch, and let us know how you are getting on.


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Review from M H (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments about Springfield Nursing Home. It is our pleasure to care for you, and appreciate you taking the time to send in a review about us.


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Review from Walter M (Respite Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed total assist, which I received until I could walk with aids safely.
Am well-pleased all-round.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely review of Springfield Nursing Home. It was our pleasure to help and support you so that you could walk with aids safely. Please keep in touch with us and let us know how you are getting on.


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Review from A V (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care.
Pleasant staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

We are so grateful for your comments about Springfield Nursing Home. Please could you let us know what we could improve, especially our facilities and activities? We would welcome your feedback.


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Review from J L (Respite Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 6-weeks at a care home were a new experience for me at 89, and I was pleasantly surprised at the organisation of the care and support I was given. The staff were kind and friendly, nothing was too much trouble for them. Spent my birthday at the home and enjoyed it. Strict lockdown rules were observed
while I was there, and despite being confined to my room never felt lonely. On the whole, the food was good but meals too large and often nearly cold.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your feedback about your stay at Springfield Nursing Home. We are so glad you enjoyed your birthday with us, and you were happy with the way we looked after you during your six weeks with us. We are sorry to hear that food was cold and the meals too large. We will speak to our chefs about this to ensure they are aware and take action to prevent this from happening again. All our residents and patients have different size meals, but we encourage everyone to talk to us if they are unhappy about anything so that we can put it right straight away.


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Review from Dave S (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never stayed here before, but the service was excellent.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

We are so glad you had an enjoyable stay with us here at Springfield Nursing. Please do stay in touch and let us know how you are getting on.


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Review from C J (Respite Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was very helpful. Everyone helped me to walk again. Going out for a BBQ in the grounds made a change from the four walls of the room. All the staff made my 5-weeks stay go so quickly, and with all the care and help, I can not walk again and go back home. I have always been into the nursing home
to visit, nit I have seen the other side. Thank you to all the hard-working staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield Nursing Home. It was our pleasure to support and care for you during your stay with us. It was a joy to see you walking again when you went home. Please keep in touch with us and let us know how you are getting on. We shall share your thanks and appreciation with all our staff who looked after you while you were in our care.


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Review from N H (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, "Springfield" staff made every effort to protect their residents from Covid, but also to allow two relatives to visit safely. We were very grateful for this, as we had, had only phone contact previously.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your fantastic review of Springfield Nursing Home. The safety and protection of our residents have been our top priority throughout the pandemic. We are delighted that following the latest Government guidance, we are now able to allow relatives and loved ones to visit. We look forward to welcoming you here again to visit your husband.


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Review from Joan A (Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful in all ways.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your very kind words about Springfield Nursing Home. It is our pleasure to look after you and to know you appreciate all the help our lovely carers give you.


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Review from D F (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not looking forward to my stay in a nursing home. It was a pleasant surprise. I have really enjoyed the experience.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments about Springfield Nursing Home. We are so pleased that we were able to surprise you and that you enjoyed your experience with us. Please stay in touch and let us know how you are getting on.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.