Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 81-100
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
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18
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130

Review from H B (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was helpful in every way. Everyone helped my walking, and I appreciate being taken outdoors and sitting in the sun. The food was lovely and so well prepared. My medication was exceptional and I managed it alone before leaving.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a lovely review of Springfield Nursing Home. Thank you so much for your wonderful feedback. We are delighted your stay with us was such an enjoyable one. It was our pleasure to look after you and to see you make such incredible progress in our care. We wish you well for the future, and please do keep in touch to let us know how you are getting on.


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Review from Tina W (Respite Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my hip and my arm in a freak fall onto my very hard kitchen floor and was lucky enough to have been sent to Springfields care home. From the minute I was wheeled into Springfields to the minute I walked out of Springfield's doors, I felt the care and service was second to none. All staff were
very professional, knowledgeable and caring with lots of consideration given to dignity. I had an ensuite room which was kept spotless by the daily cleaners. I had access to physiotherapists, occupational therapists, GP review, pharmacists, excellent and professional 24/7 nursing care. Health care assistants willing to go the extra mile. A friendly maintenance man servicing all repairs and renewals. Yummy home cooked food served with a smile. Every need I had was accommodated if possible. At the helm of an amazing manager. I would highly recommend this care home to anyone. Thank you all so much, my rehabilitation was so short, because of your fantastic care.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your fantastic review of Springfield Nursing Home. How delighted we are that you have had such a positive and happy experience while in our care. We are so glad you mentioned some of the unsung heroes in our Springfield family including our maintenance man and chefs. Our amazing manager and her team will be thrilled with your comments, and we shall ensure every one of them sees this review.


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Review from G P (Resident) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I felt very lonely because nobody came to see us. I enjoyed that party. Wasn't for the nurses who were caring. My best wished to the kind nurses.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely words about the kind nurses who looked after you at Springfield Nursing Home. We are very sorry that you felt lonely. We are aware that the Government guidelines to keep everyone safe can be upsetting. We are now seeing changes that are enabling us to facilitate safe visits, and hopefully, as restrictions relax further, it will bring families together again.


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Review from B C (Respite Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your fantastic comments about Springfield Nursing Home. It was our pleasure to look after you. Please keep in touch and let us know how you are getting on.


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Review from Joan C (Respite Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Springfield Nursing Home, who have treated me with so much care over this long journey. Two main carers that I have had from the beginning have been so kind, caring and understanding.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your fantastic review of Springfield Nursing Home. It was an absolute pleasure for us to care for you during your long journey of respite care. We shall pass on your thanks and appreciation, especially to the two carers who have looked after you throughout. We wish you all the very best for the future, and please keep in touch to let us know how you are getting on.


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Review from J J (Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have all been very good like a family. Night staff always been willing and ready to change pads when requested. I hope I do not have any occasion and need to return any time, however, I feel if I did, I would feel positive about the situation.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely review of Springfield Nursing Home. We are so glad you had a positive experience in our care. We are always here for you should you need our care and support again in the future.


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Review from J G (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my husbands stay at Springfield, I visited him regularly (six afternoons a week), and always found him well cared for in all aspects. His room was clean and bright. The staff were cheerful and friendly, and management approachable and available.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield Nursing Home. It was our pleasure to look after your husband while he was in our care. We shall share your wonderful comments with all the Springfield team.


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Review from J Q (Respite Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good treatment.
Good service.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review. It is our pleasure to look after you, and we are delighted you are happy in our care.


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Review from Roger C (Husband of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in the last stages of cancer when she came into Springfield Nursing Home. She was treated to very good care by all the staff for nearly ten weeks until she passed away. A special mention to one gentleman who looked after my wife so well, thank you.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield Nursing Home. We appreciate your positive feedback. It was a pleasure for us to care for your wife in her time of need.


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Review from S P (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Nursing Home has just been amazing to my father over many months of respite care. The home is led by the most committed manager, and the staff are just wonderful. They work so hard in order that the vulnerable folk receive such excellent care. I realised, from the very first day that I could
rest easy during the covid restrictions that my father was being so well cared for physically, medically, hospital liaison, and the brilliant reablement team. Thank you so much! I would recommend it highly to everyone. My father put on almost a stone in weight too!

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. It has been our pleasure to look after your father during this extremely challenging time for all of us. It was fantastic to see him progress on his road to recovery including putting on nearly a stone! We shall share your lovely comments with all the teams who looked after him. Please keep in touch and let us know how he is getting on.


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Review from Marie G (Respite Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful, and the food was very good. The physiotherapists are very helpful.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. We are so glad your stay with us was such a good experience for you - especially the food! We shall let our team of carers and physiotherapists know how much you appreciated their help. Do keep in touch and let us know how you are getting on.


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Review from Clare Y (Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent time at Springfield as part of the NHS rehab programme, having had a knee replacement operation at St Mary's Hospital, Newport. I found my stay to be comfortable and the staff to be friendly and helpful. I was well looked after. The only downside to the stay, apart from the 2-week confinement
to my room due to the Covid pandemic, was the size and extent of the communal facilities in relation to the number of rooms. It was sufficient for people like me who only spent a short time there but for long term residents, I would suggest it is too restricting.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review about Springfield Nursing Home. We are so glad you found your stay with us comfortable and you were happy with the way in which we cared for you. We appreciate your feedback about our communal facilities. Unfortunately we are limited by the age and layout of the building. However, we are very excited that our communal areas are to be refurbished in the near future. This refurbishment will help to maximise the space we have available.


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Review from Roger H (Respite Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff were polite and attentive.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very positive comments about Springfield Nursing Home. It was our pleasure to look after you during your stay with us. Please keep in touch and let us know how you are getting on.


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Review from B H (Respite Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here before several years ago following an operation and had already experienced the care given to patients. It was a national closure, local area, closed to relatives to visit (under pre covid restrictions). I was pleased then and am equally pleased with my brief rehab care to my recovery.

Reply from Leah-Marie Smith, HR Director at Springfield Nursing Home

Thank you so much for taking the time to review the Springfield Nursing Home. We are really happy to hear you remain pleased with your care and all we do at Springfield. We will pass your comments on to our lovely team at Springfield who we know will really appreciate your feedback and please do keep in touch.


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Review from Rosemary C (Respite Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Springfield Nursing Home was very good. I have nothing to complain about, care and kindness was excellent all of the time by every member of staff at any time day or night. They all did anything asked of them, and always with a smile. I am very grateful to Springfield Nursing Home for a lovely
stay and making me feel better.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. It was our pleasure to look after you and we were very sorry to see you leave us. We are so glad you are feeling better now. We will pass on your comments to our lovely smiley team at Springfield. Do please keep in touch with us and let us know how you are getting on.


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Review from J E (Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very fortunate to come to Springfield after I left hospital. The care and kindness I have received have been exceptional and the staff have helped me to make a good recovery.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield. It was our pleasure to look after you and help you on your way to recovery. We shall tell our lovely team how much you appreciated their care and kindness.


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Review from D K (Respite Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are first-class - kind and caring. Thanks to all who worked on Ground back during my stay.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about our sensational Springfield team. We shall ensure they see your comments so they know how much you appreciated everything they did for you during your stay.


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Review from J C (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely review. It is our pleasure to care for you and we will pass on your comments to our fantastic Springfield team.


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Review from C J (Respite Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rehab from Covid-19. The staff were excellent although busy they did not neglect anything. Nurses top line, rehab team excellent. The room was comfortable, clean and warm.
The only negative was the food, very poor and the evening meal inadequate for my needs, provisioned too early and personally I
don't think soup, sandwiches, omelette, baked potatoes a good choice, I resorted to buying my own food.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind words about your rehab with us here at Springfield. We do acknowledge your remarks about the food and have passed these on to the kitchen. After feedback from our residents, we decided to provide a cooked meal every lunch time but we do appreciate your requirements were possibly different from what we have on offer. However, we shall pass on your lovely comments about the staff who looked after you during your stay with us.


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Review from J B (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to Springfield I was mentally and physically exhausted and if I'm honest, dreaded coming into a nursing home. However, I was so wrong. The care, physiotherapy and nursing were second to none. The staff were compassionate, very professional and looked after me in some very bad times for me.
They listened and talked to me and I leave here, sad to go, but ready to move on, but I will keep in touch, definitely.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. It was our pleasure to look after you. We are so pleased that you found our fantastic team so compassionate, professional and able to help you through your bad times. We are so sorry to see you leave us but please do keep in touch. We shall share your lovely review so everybody here knows how much you appreciated their care.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.