Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
Submit a Review
9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

Show Springfield Nursing Home on the Map

Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 101-120
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
8
18
41
130

Review from Christopher S (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. The food is excellent, as good as in the hotel.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What fantastic comments about Springfield. Thank you so much for your review, which we will share with the team who care for you. Our chef will be delighted to know that you think the food is up to hotel standard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Food good but could do with bigger portions. Very good staff, always smiling and good for a laugh. Always helpful.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield. It is our pleasure to look after you (and we will have a word with the chef about the food portions!) Your comments will certainly bring a smile to the faces of our fantastic team who care for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers are lovely but I feel the attention to detail is lacking, such as personal items, such as glasses, not cleaned. Mum was cold. There were not enough blankets on the bed. Her room gets clustered and untidy and as I cannot go in I cannot sort these things out for her. The cleaner goes
in, but her room never gets a thorough clean. She would like more cups of tea during the day. The manager and the nurses are very good. COVID has made life difficult and they have done a good job.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your review of Springfield, especially your lovely words about our fantastic team of managers, carers and nurses. We note your specific comments which have been passed on to Springfield to ensure they are actioned. The managers there would be happy to call you to further discuss these points you have raised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe H (Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic, all are happy and willing to help.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield, which we shall share with our wonderful team who have been caring for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glenda C (Sister of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful that my sister is at Springfields Nursing Home. We know her needs are looked after with such care. We can leave her knowing she has no worries and that helps us not to worry. Everyone at Springfields has been fantastic and really can't praise the care enough. When my sister is happy,
so are we. Thank you to all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What wonderful comments about Springfield. We are so glad you are happy with the way we are looking after your sister and that she is happy in our care. Our Springfield team will be so delighted to see this review and know how much you appreciate everything they are doing for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill W (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased Mum is a resident at Springfield. I can't praise the staff highly enough. They all treat mum with care, kindness and love and she is very happy and well looked after. Due to the COVID outbreak, we couldn't visit mum but we knew everyone was working incredibly hard to keep the residents
safe and free from the virus. Mum never wanted to "go and be looked after" but circumstances changed and she couldn't stay at home. Springfield has become a home from home and the staff have become like an extension of our family. Our thanks to you all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What wonderful words about Springfield. Thank you so much for your lovely review which we will share with everyone who has been caring for your Mum. It is our pleasure to look after her and we are delighted you view us as part of your family as much as we consider you part of our Springfield family. Looking forward to seeing you again here when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B F (Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very pleasant, helpful and make you welcome.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review. It is our pleasure to look after you especially during these difficult times. We will pass on your very kind comments to our superb Springfield team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Respite Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Springfield was an experience. Despite the face I had undergone major surgery, I was able to relax and formulate friendships along the road to recovery, with the encouragement of staff and other residents. A truly lovely atmosphere.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield. We are so glad you had a chance to relax with us while building up your strength again after your surgery. Please stay in touch with us, and with the friends you made while you were here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first floor is very good, perfect.
Radios are very intrusive when being serviced by staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind comments about Springfield Nursing Home, especially the first floor. We do apologise for the intrusiveness of the radios. You will be pleased to know that following clear guidelines being issued on how to use them, we are now encouraging our staff to switch them off when they are in residents' rooms.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here. The staff, every one, has been so helpful and friendly. At all times they have been such a help to my recovery.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you, so much for your lovely comments. It has been our pleasure to look after you and we are glad you are feeling much better. We shall pass on your gratitude to our fantastic Springfield team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry W (Brother of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly sister (86) was admitted to Springfield in February 2020 after five weeks in hospital followed by a couple of weeks of unsuccessful home care. She was suffering from a number of ailments which meant that she needed 24/7 nursing and end of life care. I cannot fault the staff and management
- they were absolutely superb in dealing with my bedridden sister. From the moment she arrived at the home, she was given constant care and attention by all staff, be it by the home's manager, right through to the nursing and care staff. She was a very sick elderly lady but she perked up the moment she arrived at Springfield. I cannot recommend this nursing home enough - rating it as say a five star home does not do the home and all the staff justice. For me, as the remaining sibling, this is exactly what I wanted for my "big sis" at the end of her days. This is a ten-star nursing home!

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield. It was a pleasure for our superb Springfield team to care for your "big sis" in the latter days of her life. The fact you saw a positive change in her when she arrived with us is so reassuring. We shall share your fantastic words with everybody who helped to look after her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please pass on our thanks to all the staff at Springfield Nursing Home, for the care and kindness they gave to my mother (and visitors!) during her 2-month stay from the end of December 2019 until early March 2020. My mother came from hospital with a hip replacement which needed careful management and
was non-weight bearing for the first month of her stay. The staff worked hard to deliver the type of care my mother required. They also helped her to get mobile again with her walking frame in February. Mum always seemed in good spirits when I visited her or spoke with her on the phone and I think this was due, in no small part, to the attention she received. Springfield is a busy, lively home, but everybody copes well and I believe Mum actually enjoyed seeing so much activity each day. She especially enjoyed it whenever one of the special "PAT" dogs passed by, as they would sometimes come into her room to see her. She enjoyed the food and looked well as a result. Thank you.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a lovely review! Thank you so much for your very kind words and your comments about the way in which our super Springfield team looked after your mum after her operation. It was a joy for us to see her making such terrific progress and enjoying that special Springfield spirit we have here. We shall pass on your gratitude to the team who cared for your mum and also our visiting PAT dogs, who bring so much pleasure to all our residents and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jude S (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Springfield Nursing Home since June 2017. She is now at the very end of her life. I have visited her every day at suppertime since her admittance and I am extremely impressed with Springfield. The care and compassion shown by the management and staff cannot be
faulted. They are all absolutely amazing.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your very kind comments about Springfield. Our terrific team there will be delighted to know how amazing you think they are and how much you appreciate everything they are doing to care for your mother-in-law.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn B (Respite Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of being at Springfield Nursing Home will never be forgotten. Everything was top class. The staff were 100% and the staff were so helpful, caring, friendly and nothing was too much trouble for them. I was looked after 100% day or night. I was sorry to be leaving there at the end of my
time and my grateful thanks go out to them all. Thank you all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield. It was a pleasure to care for you and we shall pass on your wonderful comments to our brilliant team who looked after you during your stay. Please keep in contact and do pop in any time for a cuppa and a chat.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian N (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was amazing. I found everyone to be most helpful and caring in all ways, going well beyond what was needed. I was made to feel as if I was part of a family and nothing was too much trouble for any of the employees.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a fantastic review. Thank you so much for your kind words. You are part of the Hartford Care family and we are so glad you feel this way about the care you are receiving from us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthea (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best possible care from unfailingly kind and caring staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review. We are delighted you are so happy with the care you are receiving and we shall pass on your comments to our super Springfield team who are looking after you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter-in-law of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional staff, friendly and made our family feel very welcome. Thank you for everything you have done for us. Very pleasant experience and would recommend the home to anyone in our situation thank you again.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful recommendation and comments about Springfield. We are so glad you felt so welcome when you came to visit us and please keep in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Respite Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second time in @Springfield', I have had good care, lovely staff (all). Hard-working staff. I shall miss their care. Thank you everyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

It was lovely to look after you again and we shall miss you. Thank you for your very kind words which we shall pass on to all your friends at Springfield.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E N (Respite Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was an altogether pleasant and beneficial experience, although I am pleased to be going home.
I shall miss everyone at Springfield immensely.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very kind words. We have thoroughly enjoyed looking after you and we shall miss you, but please do pop in any time for a cup of tea and a chat.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred B (Respite Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had very good care and the staff were very helpful.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind words which I will share with our lovely Springfield team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.