Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 121-140
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
8
18
41
130

Review from S E (Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went from hospital to Springfield Nursing Home at the end of July, I left there on the 22nd of October. I had a very happy time there and they looked after me very well. All the staff were happy and helpful and did not want me to leave but there is no place like home.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely comments about Springfield. We are so glad your time there was a happy one and you were well looked after by our wonderful care team. We were sorry to see you leave, but as you say, there is no place like home.


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Review from H B (Resident) assisted by family/friend published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and rehabilitation. All the staff are so kind, considerate and caring. I am so much better than when I was first admitted. Thank you all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield. We shall ensure our wonderful team sees your very kind comments about the care they gave you.


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Review from Sara H (Daughter of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Nursing Home has been amazing for my mother who has been there for four years. Not once have we ever had any reason to complain - the staff have been wonderful and their care and compassion have been above any expectation. We feel we are so lucky for Mum to have been there.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your review of Springfield Nursing Home. We are very heartened to learn that you were happy with the care and compassion your mother received from our terrific team there. We shall ensure that they all know how much you appreciate the wonderful way in which they looked after your mother.


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Review from G W (Power of Attorney of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Springfield are extremely kind and caring. My friend made it her home for 18 months and was well looked after. When she moved into the home she was in a very poor state but in a short time with their care, she regained much of her old self. I would like to take this opportunity to thank
them all on her behalf.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind comments about Springfield. We are so glad you were satisfied with the way in which your friend was cared for, and we shall pass on your appreciation to our terrific team there.


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Review from J W (Respite Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have been here following an operation on my leg I came here in June 2018 until September and again in September 2019 until November 2019 and again I have been treated with the most care and respect as I did last year. It has been a joy to meet the original employees who greeted
me like an old friend. I would highly recommend to anyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What lovely comments! We are so delighted that your stay at Springfield was such a pleasurable experience and that you were able to meet up again with so many familiar faces there. We shall let them know how highly you think of them.


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Review from K N (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All generally good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your review of Springfield. We are delighted you were satisfied with the care you were given by our fantastic team there.


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Review from I M (Respite Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Springfield Nursing Home has been excellent. Patient care has been wonderful. Everything satisfactory.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review. We are delighted you were satisfied with the care you received during your stay at Springfield. We will pass on your lovely comments to the team that looked after you.


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Review from M D (Respite Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my stay to be a positive experience. The staff without exception were welcoming, caring and inclusive. The personal care was given with respect for dignity at all times. Independence was encouraged as was the gentle nudging to join in the activities or opt-out. Visitors were always welcomed
and offered a drink during their visit. It was a joy that my dogs could visit regularly. The pat dogs visit were also lovely.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review. We are so glad that your experience at Springfield was so positive and that your dogs were welcome visitors during your stay. We always ensure that everyone feels part of the wider Hartford Care family and that includes visitors and pets, as well as residents and their relations.


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Review from E M (Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A satisfactory stay with friendly staff and a caring attitude to the residents.

Reply from Leah-Marie Mills, HR Director at Springfield Nursing Home

Thank you very much for taking the time to review your stay with us, we are really pleased to hear your comments about our fabulous team members and will share your feedback with them.


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Review from H B (Respite Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Springfield and received a warm welcome, and there was a comfortable happy atmosphere throughout my stay. The staff enjoyed coming to work which boosted the well-being of the patient and led to speeding recovery. All levels of staff worked together well.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for taking the time to write your lovely review for Springfield. We are delighted you enjoyed your stay and that you are feeling much better as a result. We shall pass on your very positive comments to the team that looked after you. Please come back and see us sometime for a cup of tea and a chat.


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Review from M B (Resident) assisted by family/friend published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after extremely well in all aspects. Very friendly and helpful staff, very clean surroundings and a lovely garden. A great help in getting me mobile and back to good health.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review, Michael. Everybody at Springfield will be delighted by your comments about the care you received with us. We wish you all the best for the future and do come back and see us sometime for a cup of tea and a chat.


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Review from J G (Friend of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend was admitted from hospital for rehabilitation. My impression on visiting regularly, (3 or 4 times a week at first, then weekly), was that Springfield was friendly, efficient and welcoming. My friend was immediately comfortable and everything possible was done to ensure her temporary
stay was a pleasant experience.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments, Judi. We are always delighted to welcome friends and relatives of all our residents - whether they are with us long-term, for rehabilitation or for daycare - as you are all part of our Hartford Care family. We will let our team know how pleased you are with the way in which your friend was cared for.


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Review from Margaret C (Respite Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent seven weeks in the best home I have ever been in, lovely manager and lovely caring staff, rated ten out of ten.
I will keep in touch and advertising a lovely home to my friends.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review, Margaret. We are so delighted that you are so happy with the care you received during your seven-week stay with us. We will ensure all the staff know about how highly you thought of them and the way they looked after you. We really look forward to hearing from you again very soon.


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Review from Ken M (Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Springfield when not in a good time of my life. I could not walk and was reliant on the staff for most of my basic needs. The staff were magnificent and treated me with the utmost respect and dignity. Within the first week, they had me up and walking, much to my amazement, on crutches.
I also regained my sense of humour and the will to make the most of the time I have left. I cannot thank the permanent staff and the physiotherapists [cruel people!] enough. I would recommend the nursing home to anyone. Thank you so much.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review, Ken. We are so glad your stay at Springfield was such a positive experience and that you left in a much happier frame of mind. We shall pass on your thanks and comments to the team there.


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Review from D W (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked the care and help by members of staff.
I was well looked after and helped in any difficulties. Would recommend Springfield to anybody in need of respite.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review. We are delighted that you would recommend Springfield for respite care as a result of your stay with us. We will pass on your comments to the team that looked after you.


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Review from Jilly E (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Springfields after spending twelve weeks in hospital.
I felt at my lowest, in horrendous pain and although positive in outlook, I felt I was getting nowhere.
All of this changed on my first day at Springfields.
All of the staff here have been incredible. They gave me confidence, support,
all the help I needed to move on with my recovery.
I cannot praise them all enough.
They are absolutely fantastic, I could not have come so far without them.
I have loved everything about Springfields and you have a staff to be very proud of.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review, Jilly. We are absolutely delighted that you are feeling so much better as a result of your stay at Springfield and the care you received during your time with us.
We shall pass on your lovely comments to the team that cared for you.


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Review from Helen T (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother was outstanding. She was looked after extremely well and was made to feel like it was her home. Nursing care was excellent and her health improved whilst she lived there. She also improved emotionally and this was due to the staff caring for her and making her time there enjoyable.
Nothing was too much trouble.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review, Helen. We are delighted that your mother felt so at home with us and that she is left feeling so much better physically and emotionally. We will ensure your comments are passed on to our nursing and caring teams here at Springfield.


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Review from A M (Respite Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was sent here from the hospital having suffered a fracture to my arm and pelvis. I was in the NHS rehab unit on the 2nd floor. All the staff were very good, both the homes' and the NHS. However, one of the homes' night nurses was particularly uncaring, making me wait over 2 hours on 2 occasions for
pain relief. I discharged myself.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank for you for taking the time to write a review about Springfield. Naturally, we are extremely sorry to learn that you were unsatisfied with some aspects of your care while you were staying with us. We take all such comments extremely seriously so please be reassured that we are looking into your concerns.


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Review from Brian B (Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff a very good and helpful with my stay here.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review, Brian. We really appreciate you making such positive comments about your experience at Springfield. We will share your comments with the staff who looked after you during your stay.


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Review from Roy M (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my short stay at Springfield, I have found most staff members here extraordinarily kind and helpful. They treat all residents with kindness and compassion. It is as if they are part of your own family - they care with a capital C and provide an invaluable network of kindness to those who are
feeling down, lost and temporarily out of sorts... I have been privileged to meet some astonishingly special people in this wonderful team of true and dedicated selfless human beings.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.