Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 171 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 60 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided by Springfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Davis (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Springfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Car parking spaces are available


Springfield Nursing Home Reviews (171)

Total of 171, showing 141-160
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 41 reviews in the last 2 years. Over all time Springfield Nursing Home has 171 reviews.

Overall Experience

  • 127
  • 41
  • 3
  • 0
  • 0

Date Published

171
8
18
41
130

Review from D F (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and everyone who works at Springfield were wonderful in whatever they did and you cannot fault any of them. If I had to go into a care home again I would want it to be Springfield.

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Review from Shirley S (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care and support given at Springfields is excellent - as a rehab resident, this enabled me to progress in a shorter time than was originally estimated - allowing my return home.
Many, many thanks.

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Review from Harold R (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is one of pleasure.


The way I have been treated has been second to none.


The management and staff have shown me comfort and support during my recovery and I trust you will continue to give such high standards of care. Thank you.


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Review from P P (Respite Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent, I was well taken care of.

Reply from Leah-Marie Mills, HR Director at Springfield Nursing Home

Thank you for taking the time to review your experience with us at Springfield Nursing Home. We are delighted you enjoyed your time with us and would be happy to recommend us to others - we will share with our staff team that you found them to be excellent and felt well taken care of too. We always like to learn from other people’s experiences and would be happy to discuss your thoughts around our room and cleanliness in the home as well, please just pop in or give us a call anytime.
Kind Regards,
Registered Manager
Springfield Nursing Home


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Review from Diane F (Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. I could not have had better care. All the staff could not have been kinder or more helpful.

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Review from Eileen R (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff at Springfield have been very supportive and I couldn't fault it.

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Review from Joan H (Respite Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience, nothing was too much trouble no matter how busy the staff were. Sometimes seemed more like a hotel than a nursing home. The permanent residents all seemed very happy with their lot. I was in a rehab bed and was encouraged constantly to do my best towards my rehabilitation.

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Review from Adele I (Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy in a homely atmosphere among friends. I shall miss the helpful crew when I leave soon.

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Review from David B (Respite Resident) assisted by family/friend published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Springfield was extremely comfortable and pleasant. The care provided was professional and to a high standard. The staff were very helpful and caring. The food was extremely good. Also, my room and facilities were of a very good standard and benefited in my rehabilitation. I was very fortunate
to receive such good care and support.

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Review from Philip H (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was given a limited life expectancy (days) when she was transferred to Springfield Nursing Home.
The weekend that we received this news we visited four care homes and Springfield stood out immediately as having the warm, friendly environment that we were seeking for Mum.
We were, from that
initial visit, treated as if we were a potential valued customer.
Mum required constant air supplement and cylinders were sourced and in place within forty-eight hours.
Within a week of my Mother moving in there was a marked improvement in her health to such a degree that with the care and support of all at Springfield Mum lived almost two more years.
My Mother was an independent woman and would most certainly have let me know if she was unhappy. Nothing that caused me any concern was raised.
On our visits, the room was always clean and tidy and the staff always sympathetic to Mums needs - we were also always well looked after.
Mum really enjoyed her visits from Diesel the retriever and being taken out to the coastal path in her wheelchair.
Observations by me:-
The variety of food at tea and suppertime could be improved.
Possibly an appropriate exercise programme.

Reply from Louise Chandler, PR & Communications Manager at Springfield Nursing Home

Thank you for your review and recognition of the excellent care we deliver at Springfield Nursing Home. We are grateful for your observations and we will be reviewing our menus and activities to take your feedback into consideration. Kind regards from Camelia Moise-Gogoasa, the General Manager.


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Review from P D (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. All care provided is excellent.

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Review from S G (Respite Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any aspect of the care provided. The home is comfortable. Standard of cleanliness is high. The staff are very helpful and kind. Staff training is clearly a priority. Absolutely no complaints.

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Review from M N (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away peacefully on Sunday 15th November 2018. In the nearly two years she spent at Springfield she was looked after with love, care and kindness at all times. When I visited, day and night, there were always friendly staff.
Everything was spotlessly clean and my mother, who was incontinent,
was always beautifully dressed and never smelled. I am sure this is the best nursing home on the island.

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Review from Sven P (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, now deceased, was a resident at Springfield Nursing Home until he died there.
His health got worse very quickly in the final months. The personal care he received was exceptional until the very end by junior and senior staff. I was fortunate to be with my father when he died spending 16
of his last 26 hours with him. I was fed and given time with him alone. Dignity and respect shown.

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Review from J C (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came here in the 20th Sept I was very wary and in pain. I was soon made to feel at home. The kindness I have not received for such a long time, nothing was too much even at night time. Food was good at times, the rest of the time lovely and tasty. I enjoyed some of the activities when and if
my hand would let me do more. Well now for your staff; I can't say much but I have never met such a bunch of people that are so caring. I called them my oranges and those oranges were magical, wonderful, I could carry on but no more room.

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Review from Rachel B (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a nursing home - as a resident, but have visited friends in several others. I was very fortunate to come to this one and have been very impressed with the standard of care. Thank you.

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Review from Reginald C (Son-in-law of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a well managed, clean and friendly home.

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Review from Beryl C (Respite Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Springfield in a great deal of pain and not well at all. But, with care (great care) and a lot of help with physio, also with the physio help when I was first able to move, I had sometimes 1-2 with me. But Springfield is such a lovely place. The staff are excellent and they cared about
you. Such a lovely lovely place. I would not mind going there for a quiet holiday and be looked after. Lovely people.

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Review from Christine W (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Springfield was a really pleasant one. All the staff were very understanding and patient with me!
They all deserve a medal!
Thanks again.

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Review from Pamela R (Wife of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is bright and well appointed with many nice rooms, especially downstairs. The staff are very caring and go that extra mile for the residents. My husband, who became increasingly ill, was made very comfortable and all his needs were met with compassion and dignity.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Springfield Nursing Home is calculated as follows: ( (346 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 470 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.


Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.