Staff at all levels are kind, caring, patient and attentive
A B (Son of Resident)
She is enjoying the excellent food and has surprised us by joining in activities and outings
Ken B (Son of Resident)
The care home is spacious and allows my husband 'freedom' of movement which is important to him
Pauline W (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Vecta House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Vecta House Care Home has 67 reviews.
Review from Jeremy D (Husband of Resident) published on 16 December 2024
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5.0 out of 5
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Review from D L (Daughter of Resident) published on 26 September 2024
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5.0 out of 5
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Review from Hayley W (Granddaughter of Resident) published on 23 September 2024
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5.0 out of 5
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Review from J W (Daughter of Resident) published on 15 August 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much for the lovely review, it was a pleasure to meet and support not only your mum but getting to know you as a family, we all wish you well at this difficult time.
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Review from Paul W (Nephew of Resident) published on 24 April 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your review, I'm pleased you are following our social media as this is the best way to have an inside view of the activities provided by the home. Looking forward to seeing you when you visit your uncle.
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Review from T N (Son of Resident) published on 18 March 2024
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5.0 out of 5
Reply from Nichola Shepherd, Senior General Manager at Barchester Vecta House Care Home
Thank you for the lovely review, I am pleased you are happy with the care we provide, I know my team at Vecta are passionate about providing a bespoke caring environment for all of our residents I am glad this shows in the care we give.
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Review from David C (Relative of Resident) published on 23 February 2024
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Overall Experience
5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your kind review, I know my team at Vecta has the residents' and their families' well-being at the heart of service.
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Review from Paula F (Daughter of Resident) published on 23 February 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much for all your kind comments, I will ensure your words are shared with my team.
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Review from Celia W (Sister of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much for your lovely review; I will ensure my team receive the feedback.
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Review from John W (Brother-in-law of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much for your kind review. I will make sure the team receives a copy of the positive feedback.
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Review from Deborah C (Daughter of Resident) published on 25 January 2024
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your lovely review; I know the team pride themselves on delivering a high standard of care.
We understand as a team Dementia affects not only the person but their loved ones too. I will ensure your wonderful review is shared and celebrated within the home.
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Review from Karen J (Daughter of Resident) published on 30 November 2023
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your wonderful feedback, we appreciate the process of moving a loved one into a care home is a troubling time, we aim to try to make this as easy as possible for families.
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Review from Sandra B (Daughter of Resident) published on 22 November 2023
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5.0 out of 5
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Review from Paul M (Son of Resident) published on 21 November 2023
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5.0 out of 5
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Review from Philip J (Son of Resident) published on 20 November 2023
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5.0 out of 5
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Review from Dalma H (Wife of Resident) published on 3 November 2023
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much we pride ourselves on supporting our residents and their families at the most difficult of times. I will ensure my team receives the feedback.
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Review from Suzanne T (Wife of Resident) published on 16 October 2023
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your kind review; I will ensure the whole team see your review.
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Review from Angela A (Daughter of Resident) published on 3 October 2023
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4.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you for your lovely review; I will ensure this is shared with the whole team.
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Review from Avril V (Niece of Resident) published on 27 September 2023
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5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank so much for your kind review, I'm pleased you feel welcome within our home.
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Review from S P (Daughter of Resident) published on 27 September 2023
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Overall Experience
5.0 out of 5
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home
Thank you so much for your kind words, I will make sure the team receive your feedback.
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The Review Score of 9.9 (9.881) out of 10 for Barchester Vecta House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.881 for Barchester Vecta House Care Home is calculated as follows: ( (231 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.881
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Vecta House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2020
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Job Title: General Manager
Joined: 2018
Hi, my name is Nicky, I am proud to be the General Manager at Vecta House. I have managed 3 other care homes on the island before moving to Vecta House. I was the Registered Manager at The Briars before joining Vecta, The Briars was rated OUTSTANDING by CQC under my management.
I have worked in the health care profession for 30 years.
Vecta House is a unique dementia specialised home, where we offer person led care and recognise the importance of family involvement and support.
Come for a visit, enjoy a cup of tea and homemade cake.
Job Title: Deputy Manager/Clinical Lead
Joined: 2023
Hi I’m Charlotte, I am the Deputy Manager and Clinical Lead for Vecta House. I am so happy to be working with a rated good team who really deserve outstanding in every way!
My aspirations are to maintain a very high level of well-led safe care for our residents who follow all our regulatory guidelines to the T.
I am always seeking to improve the service we provide and look at why we work the way we do.
I began my care journey over ten years ago as a healthcare assistant and have always wanted to advocate and do more for people. This led me to complete my registered nurse training for which I achieved an honours.
I love the feeling I get when we receive positive feedback, it helps me realise why we do what we do and the true benefit of helping people in a person-centred way.
Job Title: Home Administrator
Joined: 2023
Hello, I’m Daisy, Vecta House’s Administrator, responsible for ensuring office and day-to-day at run smoothly within the home. I am responsible for Finance and HR. My door is always open for all enquiries and questions.
I have always worked within the field of admin but studied Child Care and Development for 6 years before my admin career. My organized personality made me decide that admin has my heart.
I started my journey at Vecta House in August 2023 being completely fresh to Barchester, with the help, guidance and support of my fellow employees I have found my forever role. I’m so fortunate to have fallen into this role and look forward to what the future brings
Job Title: Head Chef
Joined: 2018
Hello, my name is Chris, and I have been working at Vecta since June 2018.
Before joining Vecta, I spent 10 years as the Head Chef at another care home, working closely with people living with dementia.
It is an age-old saying that ‘home is where the heart is', and to me, the heart of all homes should be the kitchen. The pattern of our life revolves around food and drink; it sustains, nurtures and brings us together as family, and friends. It marks times of celebration and significant events, reminding us of what is important in our life.
I enjoy spending time with residents and learning about their individual likes, dislikes and needs. This is their home and I try to create menus that respect this and involve them in this process as much as possible by recreating meals that they have come to love and food that they cherish.
Quality ingredients and presentation are essential; if something is to have value it should look good and reflect the care that has gone into its making.
Job Title: Lifestyle Leader
Joined: 2018
Hello, My name is Tanya and I am the Lifestyle Leader here at Vecta House.
I started work at Vecta in June 2018 as part of the housekeeping team. I have worked as part of the Activities Team for over a year and have grown very passionate about ensuring our residents have stimulating, life-enriching activities available every day. I feel proud knowing I have brought smiles and laughter to our residents and love working with the great team we have here at Vecta House.
Job Title: Head of Maintenance
Joined: 2019
Hi, my name is Robert.
I started working at Vecta House in 2019 as part of the housekeeping team, in 2022 I moved roles to be part of Vecta's care team. I am a dementia champion for the home. I have made my way up to Head of Maintenance, I am looking forward to having the responsibility of managing the maintenance of the home and decorating.
Job Title: Housekeeping Assistant
Joined: 2008
Hi, my name is Julie, I have worked at Vecta House for 16 years.
I am part of the housekeeping team.
I take great pride in my work and always strive to help contribute to making the home feel welcoming.
I get on really well with the amazing housekeeping team and enjoy spending time with the residents and getting to know them.
My previous job was working in the retail industry for over 20 years.
Job Title: Senior Carer
Joined: 2008
Hi my name is Emmalyn and i have been a dedicated member of Vecta House team for 17 years, consistently delivering exceptional care as a senior carer.
With a genuine passion for my work, i strive to provide the highest quality of care to every resident. I approach my role with warmth and compassion and always have a big welcoming smile.
I believe in creating a caring and supportive environment where residents feel valued and respected and consider residents to be part of my extended family, fostering strong relationships.
Job Title: Carer
Joined: 2022
Hi my name is Jayrome Magallones and have worked at Vecta House for over two years as part of the care team. I am passionate about providing high quality care to residents and work well alongside an amazing team. I enjoy being able to make a difference to our residents day and joining in with the life-enrichment programme we have within the home.
Job Title: Hostess
Joined: 2021
Hi i joined the Vecta House kitchen team in 2021 and have become a valued member of our dedicated team. I thrive in my role as hostess, where i take great pride in ensuring a high quality dining experience for all our residents during mealtimes. I enjoy getting to know each resident on a personal level building strong relationships within the Vecta House community
Job Title: Care practitioner
Joined: 2012
Hi my name is Paula and i have been a dedicated member of the team at Vecta House since 2012. I began my journey as a senior carer, providing compassionate and high quality care to residents for three years. I then recognized my passion for enriching the lives of the residents i then transitioned to the role as Activities Coordinator, where i successfully engaged residents in a variety of stimulating and enjoyable activities for four years.
Driven by commitment to continuously develop professionally i further enhanced my expertise by completing my NVQ in as care practitioner. I am currently pursuing an advance care practitioner qualification, commencing my studies in September.
I am deeply passionate about providing the highest quality of care to residents.
