Barchester Vecta House Care Home

24 Atkinson Drive, Newport PO30 2LJ
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9.9 67 Reviews
  • Barchester Vecta House Care Home, Newport
Barchester Vecta House Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care for those living with Dementia.

All staff are carefully chosen and well-qualified to achieve the best standards and deliver the highest level of care for people living with Dementia.

The bespoke building is designed to enable people to live well with Dementia, boasting ground floor accommodation and access to landscaped gardens from all communal spaces and providing an environment tailored to the needs of residents, ensuring the highest level of care can be achieved.

With a varied life enrichment programme, providing stimulating and individual activity to residents and a nutritious and resident menu, produced by the in house Chef team - the home prides itself on day to day life alongside delivery of care.

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Care Provided by Barchester Vecta House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Shepherd (General Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Vecta House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,570

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Vecta House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Vecta House Care Home Reviews (67)

Total of 67, showing 21-40
9.9

Barchester Vecta House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Vecta House Care Home has 67 reviews.

Overall Experience

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Date Published

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Review from P M (Wife of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one was made to feel very welcome and has been the same every time I visit. It's very homely, clean and well looked after.
I leave there knowing my other half is being well looked after, and is happy to stay. I find it is well run, plenty of staff on hand, if you need to ask a question or
need help someone is there.

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Review from S B (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home managed and run by excellent staff. Everyone knows our next of kin (resident) and always greets her by her first name, even those staff not directly engaged in her wing. Special praise needs to go to the activities coordinator who provides almost a daily programme of activities tailored
to the individual. The only negative is the cost which has increased significantly for every resident making it the most expensive care home locally. Overall we are very satisfied with the standard of care our next of kin is receiving but Barchester need to review their charges and reduce dividends to shareholders.

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Review from Carole S (Wife of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, spacy, airy nursing home. The staff are exceptional. The residents are so well treated. Each person called me by name and made to feel happy and content. The staff are so kind to relatives of residents, and we are made to be welcome at all times.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you so much for your lovely review. I am so pleased you are made welcome within Vecta; we understand how important family connections are for our residents.


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Review from D B (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Today we attended a wonderful Platinum Jubilee party, giving our family the opportunity to share a positive, uplifting afternoon with Mum. Thank you for having us, and thanks to all the staff for their efforts.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review. I will share it with my team. I'm glad you had a wonderful afternoon.


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Review from Mandy C (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Vecta House recently. The staff could not have made us feel more welcome. Everyone stopped, had a chat, and introduced themselves; all staff are happy to help, with a lovely smile. The fact that Mum can have lunch with Dad is lovely. At his last home, we couldn't even have a cuppa with
him. The environment is spotless, comfortable and spacious. The atmosphere is calm, cheerful and likes belonging to a family. Well done all!

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you so much for your lovely review. I know the team work hard to ensure everyone is made welcome. I am pleased their hard work pays off. I will ensure my team reads your review.


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Review from Alan S (Son of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team looking after my Mum. Nothing is too difficult for them, and all requests have been dealt with in a quick and efficient manner. Regular updates and newsletters from the home. Brilliant party for the Queens Platinum Celebrations.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for a lovely review. It was a lovely afternoon celebrating the Queens Platinum Jubilee. I will ensure your review is shared with my team.


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Review from S W (Wife of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting for Vectra House is quiet and peaceful and the car parking is excellent. Inside the decor is attractive and well planned. The doors to the resident's room are open except for privacy and this gives a feeling of inclusion in the community, especially for the bed-bound. There is an atmosphere
of positivity, peacefulness even when the louder residents are are expressing themselves and an invitation to enjoy life. The staff are extremely professional, caring and nurturing, willing and kind and there is a feeling of cohesion. End of life care is beautiful.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your beautiful review, I know Vecta House team work extremely hard to ensure all aspects of care are of the highest standard, I will ensure I pass on your lovely comments. Look forward to seeing you soon.


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Review from Amanda W (Niece of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been completely alert and proactive to the care needs of my relative. They contacted us as soon as they had concerns his health was seriously deteriorating. He was expected not to live, and they facilitated frequent visits with us, his next of kin, in very difficult circumstances. As a result,
my relative has really improved and is getting better day by day; his life has been extended.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review; I am really pleased you have found us to be proactive in our care of your relative and pleased he is improving daily.
I will share your kind feedback with the team.
Thank you.


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Review from M V (Relative of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been visiting her aunty for about twelve months. Every time we have been welcomed. We can see the care is on the highest standard and aunty seems really happy and comfortable. The staff obviously go the extra mile for the residents.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will ensure your comments and praise are passed on to my amazing team.


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Review from Pam S (Next of Kin) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin was admitted to Vecta House on 21 October 2021. I have only been once to deliver clothes etc. and was immediately impressed with the actual premises and the staff I met at the time. I telephone weekly to check on how he is and any staff I have spoken with are amazingly friendly, kind
and understanding of our situation. Apparently he "is a totally different man" from when he first arrived - eating well (putting on weight), walking about and generally joking and communicating well with the staff. All I can say is a huge thank you to everyone at Vecta House who are, so obviously, looking after him so very very well - it is a great relief to me to know he is in the best possible place now.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I know the team work extremely hard to ensure new residents settle with us, I will pass on your kind words to the team.


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Review from P S (Wife of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always received in a cheerful, friendly manner by the staff. They appear to be compassionate with my husband and he accepts what is expected of him, his health problems have been addressed and interventions are clearly explained to me. I leave feeling that he is getting the best care. He accepts
my departure without showing any anxiety. The methods being used by the staff seem to be controlling any distress.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I am pleased you find our team compassionate, and manage your husband's distress.
I will pass the review on to the team.


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Review from Cristina W (Mother of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to make this review because the service provided for my mother/mother-in-law is above and beyond the normal standards! She was transferred to this home from another place where she was neglect, approach with no dignity, and much more! All staff in Vecta House worked so hard to gain her confidence,
to provide that care that made my mother happy! I want to say it here and I did in person that I never so my mother so happy! We know was a hard process for all staff but all they have done a great job! It's not easy to approach and understand a person with dementia, frightened and scare and who can't communicate her needs. But they have done an amazing job, the interaction was built in a positive way and now my mother is a different person. People with dementia can communicate their feeling through body language and words sometimes! All I can say is that my mother is now happy, she have an amazing care approach and everyone in that company value her with dignity. Thank you.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you so much for the wonderful review, I know our teamwork and put our residents best interest at the centre of everything we do, I am so glad that shines through.


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Review from Joy L (Wife of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was resident in Vecta House Care home for 2 years. He had Alzheimer's Disease and was, sometimes very aggressive. He had been in another care home, where his aggression was controlled with medication, making him very unsteady on his feet, although he was physically fit and mobile. Within
a fortnight of moving into Vecta House, the staff managed to handle the aggression without medication and he was able to walk independently around the home and lovely gardens. The confinement made necessary by the pandemic and progression of his disease made him bed-bound and in July 2021, he was put on the end of life care. At this time I was able to visit at any time and stay with him as long as I wanted. For 2 weeks I sat by his bedside. The staff were caring and attentive. With the door open, I could hear all that was happening in Chillerton Section and I never heard a cross or grumpy word. With difficult and challenging residents all I heard was fun, laughter, care and compassion.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for the lovely review, it was an honour to get to know your husband, yourself and your wonderful family. I have passed on your kind words to the team.


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Review from T T (Husband of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my wife receives is excellent and this is reflected in that. She is always contented and happy. The home always appears clean and bright, and the staff are always positive and cheerful.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will pass your review on to the team.


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Review from Linda E (Wife of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vecta House and the manager were highly recommended to me prior to my husband's residency. I now feel confident that I made the right choice. He has been a resident for 5 months now and with limited visits due to Covid, my first impressions have been very positive. My husband has complex issues with
special dietary needs which means he is confined to his room and is bedbound. I have always found the staff/management to act in a professional and caring manner, updating me as and when necessary on my husband's condition. I feel he is safe and in very good hands which alleviates any concerns I may have as to his wellbeing.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your kind review; the team at Vecta pride themselves on delivering excellent care to people living with complex conditions.
I will pass your review on to the team.


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Review from Matthew H (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after well. All the staff are polite and friendly.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review; I will pass it on to the team.


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Review from Graham R (Son of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyable visit. Staff very attentive. Always popping in to make sure everything is okay.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will pass it on to the team. I'm pleased you have found the staff attentive and enjoyed your visit.


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Review from Kathleen M (Wife of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had excellent treatment, wonderful food, care and accommodations. He has enjoyed his stay.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will ensure my team are thanked. I'm glad we could help.


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Review from Paul R (Partner of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident of Vecta House for almost two years now, and whilst her needs have changed considerably over this period, the staff have always been caring, polite and helpful. The atmosphere is always friendly, and the rooms clean and tidy. Over the past year, visiting has been restricted
due to Coivd, but I knew my partner was being well cared for during this difficult period, which meant a lot to me.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your kind review, I appreciate it has been a very difficult year regarding visiting loved ones, thank you for your kind understanding and I will pass your comments to the care team.


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Review from C H (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vecta House has been great for my dad. He is happier here than he has been anywhere.
The staff are all amazing and go above and beyond to provide a homely and professional service.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review I will pass on to my team, I'm so glad your dad has settled well into life at Vecta.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Barchester Vecta House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Barchester Vecta House Care Home is calculated as follows: ( (231 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Vecta House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Nicky Shepherd

Nicky Shepherd

Job Title: General Manager

Joined: 2018

Hi, my name is Nicky, I am proud to be the General Manager at Vecta House. I have managed 3 other care homes on the island before moving to Vecta House. I was the Registered Manager at The Briars before joining Vecta, The Briars was rated OUTSTANDING by CQC under my management.
I have worked in the health care profession for 30 years.
Vecta House is a unique dementia specialised home, where we offer person led care and recognise the importance of family involvement and support.
Come for a visit, enjoy a cup of tea and homemade cake.


Charlotte

Charlotte Tomlinson

Job Title: Deputy Manager/Clinical Lead

Joined: 2023

Hi I’m Charlotte, I am the Deputy Manager and Clinical Lead for Vecta House. I am so happy to be working with a rated good team who really deserve outstanding in every way!


My aspirations are to maintain a very high level of well-led safe care for our residents who follow all our regulatory guidelines to the T.


I am always seeking to improve the service we provide and look at why we work the way we do.


I began my care journey over ten years ago as a healthcare assistant and have always wanted to advocate and do more for people. This led me to complete my registered nurse training for which I achieved an honours.


I love the feeling I get when we receive positive feedback, it helps me realise why we do what we do and the true benefit of helping people in a person-centred way.


Daisy

Daisy Perry

Job Title: Home Administrator

Joined: 2023

Hello, I’m Daisy, Vecta House’s Administrator, responsible for ensuring office and day-to-day at run smoothly within the home. I am responsible for Finance and HR. My door is always open for all enquiries and questions.


I have always worked within the field of admin but studied Child Care and Development for 6 years before my admin career. My organized personality made me decide that admin has my heart.


I started my journey at Vecta House in August 2023 being completely fresh to Barchester, with the help, guidance and support of my fellow employees I have found my forever role. I’m so fortunate to have fallen into this role and look forward to what the future brings


Chris

Chris Selway

Job Title: Head Chef

Joined: 2018

Hello, my name is Chris, and I have been working at Vecta since June 2018.


Before joining Vecta, I spent 10 years as the Head Chef at another care home, working closely with people living with dementia.


It is an age-old saying that ‘home is where the heart is', and to me, the heart of all homes should be the kitchen. The pattern of our life revolves around food and drink; it sustains, nurtures and brings us together as family, and friends. It marks times of celebration and significant events, reminding us of what is important in our life.
I enjoy spending time with residents and learning about their individual likes, dislikes and needs. This is their home and I try to create menus that respect this and involve them in this process as much as possible by recreating meals that they have come to love and food that they cherish.


Quality ingredients and presentation are essential; if something is to have value it should look good and reflect the care that has gone into its making.


Tanya

Tanya Everson

Job Title: Lifestyle Leader

Joined: 2018

Hello, My name is Tanya and I am the Lifestyle Leader here at Vecta House.


I started work at Vecta in June 2018 as part of the housekeeping team. I have worked as part of the Activities Team for over a year and have grown very passionate about ensuring our residents have stimulating, life-enriching activities available every day. I feel proud knowing I have brought smiles and laughter to our residents and love working with the great team we have here at Vecta House.


Robert

Robert Everson

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Robert.


I started working at Vecta House in 2019 as part of the housekeeping team, in 2022 I moved roles to be part of Vecta's care team. I am a dementia champion for the home. I have made my way up to Head of Maintenance, I am looking forward to having the responsibility of managing the maintenance of the home and decorating.


Julie

Julie Thompson

Job Title: Housekeeping Assistant

Joined: 2008

Hi, my name is Julie, I have worked at Vecta House for 16 years.


I am part of the housekeeping team.


I take great pride in my work and always strive to help contribute to making the home feel welcoming.


I get on really well with the amazing housekeeping team and enjoy spending time with the residents and getting to know them.


My previous job was working in the retail industry for over 20 years.


Emmalyn

Emmalyn Ymana

Job Title: Senior Carer

Joined: 2008

Hi my name is Emmalyn and i have been a dedicated member of Vecta House team for 17 years, consistently delivering exceptional care as a senior carer.


With a genuine passion for my work, i strive to provide the highest quality of care to every resident. I approach my role with warmth and compassion and always have a big welcoming smile.


I believe in creating a caring and supportive environment where residents feel valued and respected and consider residents to be part of my extended family, fostering strong relationships.


Jayrome

Jayrome Magallones

Job Title: Carer

Joined: 2022

Hi my name is Jayrome Magallones and have worked at Vecta House for over two years as part of the care team. I am passionate about providing high quality care to residents and work well alongside an amazing team. I enjoy being able to make a difference to our residents day and joining in with the life-enrichment programme we have within the home.


Rebecca

Rebecca Hodges

Job Title: Hostess

Joined: 2021

Hi i joined the Vecta House kitchen team in 2021 and have become a valued member of our dedicated team. I thrive in my role as hostess, where i take great pride in ensuring a high quality dining experience for all our residents during mealtimes. I enjoy getting to know each resident on a personal level building strong relationships within the Vecta House community


Paula

Paula McVeigh

Job Title: Care practitioner

Joined: 2012

Hi my name is Paula and i have been a dedicated member of the team at Vecta House since 2012. I began my journey as a senior carer, providing compassionate and high quality care to residents for three years. I then recognized my passion for enriching the lives of the residents i then transitioned to the role as Activities Coordinator, where i successfully engaged residents in a variety of stimulating and enjoyable activities for four years.


Driven by commitment to continuously develop professionally i further enhanced my expertise by completing my NVQ in as care practitioner. I am currently pursuing an advance care practitioner qualification, commencing my studies in September.


I am deeply passionate about providing the highest quality of care to residents.