Barchester Vecta House Care Home

24 Atkinson Drive, Newport PO30 2LJ
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9.9 67 Reviews
  • Barchester Vecta House Care Home, Newport
Barchester Vecta House Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care for those living with Dementia.

All staff are carefully chosen and well-qualified to achieve the best standards and deliver the highest level of care for people living with Dementia.

The bespoke building is designed to enable people to live well with Dementia, boasting ground floor accommodation and access to landscaped gardens from all communal spaces and providing an environment tailored to the needs of residents, ensuring the highest level of care can be achieved.

With a varied life enrichment programme, providing stimulating and individual activity to residents and a nutritious and resident menu, produced by the in house Chef team - the home prides itself on day to day life alongside delivery of care.

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Care Provided by Barchester Vecta House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Shepherd (General Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Vecta House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,570

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Vecta House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Vecta House Care Home Reviews (67)

Total of 67, showing 41-60
9.9

Barchester Vecta House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Vecta House Care Home has 67 reviews.

Overall Experience

  • 57
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Date Published

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5
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Review from Louise H (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is difficult due to the pandemic of COVID 19. I have not been inside Vecta House only the reception. I saw mum today for the first in 1 month and I have to say she looks very well. I have had contact through phones and meeting with her carers. I am happy to say the care she is receiving
is outstanding. The carers at Vecta have made a terrible for my mum and me so much easier.

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Review from Sally C (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Vecta House are professional and kind, treating residents as individuals and taking the trouble to get to know their backgrounds too. Under extraordinary circumstances during the Covid-19 pandemic, they locked down quickly, keeping their residents safe and well. We have been able to talk
to Mum via Skype and Zoom all through this which has been wonderful. It is so reassuring to know that the home’s primary focus is on taking great care of their residents. The home is always clean and tidy, there are activities to do too. Mum always looks so tidy and well-groomed, happy and with a good appetite. Thank you all.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will make sure I pass on your kind remarks to all my care team. I am glad the care we have for the people who live here with us shines through.


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Review from Sue C (Sister of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Vecta House make it what it is, so warm and friendly with everyone so caring and professional at what they do. As I do not live on the Island, regular communication is essential for knowing that my sister is safe and well. Being so far away can be difficult but the team do a brilliant
job of keeping me involved and giving me peace of mind. My sister is cared for so beautifully and the amazing gardens, plus the spacious layout of Vecta House, gives my sister the freedom to be very happy in her world - to us, this means so much.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will share with my team. The people who live with us are at the heart of all we do and I am so glad that shines through.


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Review from Sarah S (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be grateful that my mum spent her last months at Vecta House.
She was well cared for and respected throughout her stay. I spent a lot of time here with her and saw first-hand how the staff treat the residents with respect and professionalism.
That care and respect were extended to
me too; the key staff always made time to talk to me, and give me honest information about my mum's condition. I felt very early on that they got a sense of my mum; which really put my mind at rest.
The staff here are a little like superheroes in my mind. They deal with some very difficult challenges that dementia patients exhibit, yet the atmosphere at Vecta is positive and caring.
I am so comforted that this is where Mum was looked after.
A very huge, thank you, to everyone.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your kind review, the whole team understand how dementia affects everyone in the family, not just the person living with it, your kind words mean so much and I will pass on your comments. we are all thinking of you.


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Review from Nicky C (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is resident at Vecta House and has been through various stages of Dementia. The staff are caring and hardworking and Mum is looked after very well. I have no concerns for her welfare or care. Families and residents are treated with dignity and respect at all times. I would highly recommend Vecta
House to anyone looking for a care home for a loved one. This is often a really difficult decision to make but I can honestly say the level of care she receives here is exceptional. Nothing is ever too much for the people working to keep her comfortable, well and safe.

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Review from S R (Daughter-in-law of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, and the staff are very friendly and caring. It's really nice to know that my father-in-law is in safe hands and is being cared for by such professional people.

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Review from L C (Ex Family Member) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellently run care home, staffed by decent, caring people. It is a pleasure to visit.

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Review from M S (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident that my mother's safety and wellbeing are of primary concern to the staff at Vecta House. I am very happy with the outcome of all conversations with staff to date.

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Review from C M (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my father has been a resident at Vecta House, I have been extremely pleased. All of the staff are very friendly. The home is clean and the food is very good. He is well cared for and looked after.

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Review from Geoffrey C (Husband of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care and attention provided for my wife. The staff are always polite and welcoming and treat the residents with respect and care.
I have nothing but admiration for the staff, facilities and the help my wife and I have received.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your fantastic review. We pride ourselves on the care we give, I will make sure I pass your review to my care team.


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Review from Peter S (Husband of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of 46 years has settled in very well after a bad stay at another home.
The staff are great and manager greater.
If I had to pick the best staff person it would not be possible. Thank you all for looking after my wife and keep up the good work.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, we take great pride as a team delivering quality dementia care. I will make sure I pass on to the team your review.


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Review from Lorraine G (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very caring and helpful to my husband's difficulties or forgetfulness and confused times. He found it stressful as he doesn't know why I wasn't there and had forgotten I was in hospital.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your lovely review, I will pass on to my staff team, I am glad we could help at a difficult time.


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Review from R B (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Pleasant surroundings.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your review, I am pleased to hear you are pleased with the care your loved one receives from all the team at Vecta House, as their care and well being is at the heart of all we do. I will pass the review to the whole team I am sure they will appreciate it.


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Review from K H (Friend of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting for over 2 years and have always found the staff very helpful, friendly, happy and let themselves be known to you if there are any questions one has in relation to who they are seeing. Always when the drinks cart is around you are asked if you would like a drink. This provider is
always clean, tidy, spotless each time I have been around.

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Review from A B (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently refurbished facilities give a comfortable, homely atmosphere.
Staff at all levels are kind, caring, patient and attentive.
The level of support from all staff to relatives as well as residents is impressive.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for such a lovely review, here at Vecta House we are committed to providing the best dementia care, I will pass your kind comments on to the team.


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Review from Karen O (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has just been refurbished so currently is lovely and clean and fresh outside areas always look attractive and inviting, although I have never seen them used?
In general, I have always felt the care here to be very good and staff very helpful and interactive.
However, on this visit, I did
not see any of the 'usual' staff members and my mother had not really been attended to all morning which I am not so happy about.

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Review from Ken B (Son of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly a month and we have been so impressed with the whole experience. Most importantly the staff throughout are excellent and treat Mum with kindness, knowledge and respect. The difficulties of transferring from independent living to a care home have been difficult for
Mum but she has settled reasonably well and is much better physically after only 3 weeks. She is enjoying the excellent food and has surprised us by joining in activities and outings. Credit must go to all the staff.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for your positive review. The staff truly put the people who live here first in all they do. I am glad your mum has settled so well, the transition from independent living to care environment can be traumatic for most people, it is heartwarming for you to share your mum's positive experience. I will share your review with all staff.


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Review from L M (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the home has improved in recent months under new management. My mother likes to regularly have cheese and biscuits for pudding but to my knowledge, only one type of cheese is ever offered. If this is a small indication of menus, then more variety and more imagination is needed.
Sometimes,
on entering from reception, there is a very strong smell of urine, which is off-putting and unpleasant. I feel that my mother is receiving very good care, all things considered. There is nowhere better on the island for her.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Thank you for the review, I am pleased to see the improvements made within the home are reflected in positive outcomes for the people who live here. All communal areas of Vecta House have undergone a refurbishment and this had eradicated the unpleasant odours, we continually updating and improving our menu and when you visit, you are welcome to share a mealtime experience with your loved one. I am glad you feel your mother is receiving very good care at Vecta House.


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Review from Pauline W (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident with dementia at Vecta House Care Home six months ago, my husband has definitely improved with his everyday living. The carers are really kind and attentive and he is happy in his new environment.
The care home is spacious and allows my husband 'freedom' of movement which
is important to him.
This leaves me happy with peace of mind. His appetite has increased and he is looking so much better. He is being well cared for by pleasant, caring staff.
Thank you.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Dear Pauline
Thank you for a wonderful review, the staff at Vecta House are dedicated to providing the best care for the people who live here and for families who visit their loved ones.


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Review from Sarah M (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we're extremely happy with the care given to my Mother. The premises are excellent and well tended. The staff are caring, gentle and friendly. The management are efficient, understanding and very professional. If and when my time comes I want to be here.

Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Home

Dear Sarah
Thank you for the positive feedback, it is reassuring to hear your mother is well cared for in a dignified supported way.
kind regards,
Nichola.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Barchester Vecta House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Barchester Vecta House Care Home is calculated as follows: ( (231 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Vecta House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (11)

Nicky Shepherd

Nicky Shepherd

Job Title: General Manager

Joined: 2018

Hi, my name is Nicky, I am proud to be the General Manager at Vecta House. I have managed 3 other care homes on the island before moving to Vecta House. I was the Registered Manager at The Briars before joining Vecta, The Briars was rated OUTSTANDING by CQC under my management.
I have worked in the health care profession for 30 years.
Vecta House is a unique dementia specialised home, where we offer person led care and recognise the importance of family involvement and support.
Come for a visit, enjoy a cup of tea and homemade cake.


Charlotte

Charlotte Tomlinson

Job Title: Deputy Manager/Clinical Lead

Joined: 2023

Hi I’m Charlotte, I am the Deputy Manager and Clinical Lead for Vecta House. I am so happy to be working with a rated good team who really deserve outstanding in every way!


My aspirations are to maintain a very high level of well-led safe care for our residents who follow all our regulatory guidelines to the T.


I am always seeking to improve the service we provide and look at why we work the way we do.


I began my care journey over ten years ago as a healthcare assistant and have always wanted to advocate and do more for people. This led me to complete my registered nurse training for which I achieved an honours.


I love the feeling I get when we receive positive feedback, it helps me realise why we do what we do and the true benefit of helping people in a person-centred way.


Daisy

Daisy Perry

Job Title: Home Administrator

Joined: 2023

Hello, I’m Daisy, Vecta House’s Administrator, responsible for ensuring office and day-to-day at run smoothly within the home. I am responsible for Finance and HR. My door is always open for all enquiries and questions.


I have always worked within the field of admin but studied Child Care and Development for 6 years before my admin career. My organized personality made me decide that admin has my heart.


I started my journey at Vecta House in August 2023 being completely fresh to Barchester, with the help, guidance and support of my fellow employees I have found my forever role. I’m so fortunate to have fallen into this role and look forward to what the future brings


Chris

Chris Selway

Job Title: Head Chef

Joined: 2018

Hello, my name is Chris, and I have been working at Vecta since June 2018.


Before joining Vecta, I spent 10 years as the Head Chef at another care home, working closely with people living with dementia.


It is an age-old saying that ‘home is where the heart is', and to me, the heart of all homes should be the kitchen. The pattern of our life revolves around food and drink; it sustains, nurtures and brings us together as family, and friends. It marks times of celebration and significant events, reminding us of what is important in our life.
I enjoy spending time with residents and learning about their individual likes, dislikes and needs. This is their home and I try to create menus that respect this and involve them in this process as much as possible by recreating meals that they have come to love and food that they cherish.


Quality ingredients and presentation are essential; if something is to have value it should look good and reflect the care that has gone into its making.


Tanya

Tanya Everson

Job Title: Lifestyle Leader

Joined: 2018

Hello, My name is Tanya and I am the Lifestyle Leader here at Vecta House.


I started work at Vecta in June 2018 as part of the housekeeping team. I have worked as part of the Activities Team for over a year and have grown very passionate about ensuring our residents have stimulating, life-enriching activities available every day. I feel proud knowing I have brought smiles and laughter to our residents and love working with the great team we have here at Vecta House.


Robert

Robert Everson

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Robert.


I started working at Vecta House in 2019 as part of the housekeeping team, in 2022 I moved roles to be part of Vecta's care team. I am a dementia champion for the home. I have made my way up to Head of Maintenance, I am looking forward to having the responsibility of managing the maintenance of the home and decorating.


Julie

Julie Thompson

Job Title: Housekeeping Assistant

Joined: 2008

Hi, my name is Julie, I have worked at Vecta House for 16 years.


I am part of the housekeeping team.


I take great pride in my work and always strive to help contribute to making the home feel welcoming.


I get on really well with the amazing housekeeping team and enjoy spending time with the residents and getting to know them.


My previous job was working in the retail industry for over 20 years.


Emmalyn

Emmalyn Ymana

Job Title: Senior Carer

Joined: 2008

Hi my name is Emmalyn and i have been a dedicated member of Vecta House team for 17 years, consistently delivering exceptional care as a senior carer.


With a genuine passion for my work, i strive to provide the highest quality of care to every resident. I approach my role with warmth and compassion and always have a big welcoming smile.


I believe in creating a caring and supportive environment where residents feel valued and respected and consider residents to be part of my extended family, fostering strong relationships.


Jayrome

Jayrome Magallones

Job Title: Carer

Joined: 2022

Hi my name is Jayrome Magallones and have worked at Vecta House for over two years as part of the care team. I am passionate about providing high quality care to residents and work well alongside an amazing team. I enjoy being able to make a difference to our residents day and joining in with the life-enrichment programme we have within the home.


Rebecca

Rebecca Hodges

Job Title: Hostess

Joined: 2021

Hi i joined the Vecta House kitchen team in 2021 and have become a valued member of our dedicated team. I thrive in my role as hostess, where i take great pride in ensuring a high quality dining experience for all our residents during mealtimes. I enjoy getting to know each resident on a personal level building strong relationships within the Vecta House community


Paula

Paula McVeigh

Job Title: Care practitioner

Joined: 2012

Hi my name is Paula and i have been a dedicated member of the team at Vecta House since 2012. I began my journey as a senior carer, providing compassionate and high quality care to residents for three years. I then recognized my passion for enriching the lives of the residents i then transitioned to the role as Activities Coordinator, where i successfully engaged residents in a variety of stimulating and enjoyable activities for four years.


Driven by commitment to continuously develop professionally i further enhanced my expertise by completing my NVQ in as care practitioner. I am currently pursuing an advance care practitioner qualification, commencing my studies in September.


I am deeply passionate about providing the highest quality of care to residents.