Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 105 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of the Garden of England, Abbotsleigh Care Centre provides elderly individuals with tailored nursing and dementia care, with compassion, dignity and respect.

Residents and their families feel supported by an expert staff team in a home-from-home environment.

The home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.

Abbotsleigh residents get to enjoy professional entertainers, sing-a-longs and summer BBQs, as well as trips to the seaside, local gardens and historic sites. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Abbotsleigh acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Abbotsleigh also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

The Home has a Commend Accreditation from the Gold Standards Framework (GSF), for the high quality of care it provides for those nearing the end of life.

Employing high-tech care planning technology, Abbotsleigh care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Abbotsleigh also uses bespoke dementia care technology 'interactiveMe' as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them.

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Care Provided by Abbotsleigh Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Abagiu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Abbotsleigh Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,650 – £1,900
    • Self-Funded Nursing Dementia Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Care £1,700 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,900

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Abbotsleigh Care Centre Reviews (105)

Total of 105, showing 1-20
9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 105 reviews.

Overall Experience

  • 94
  • 11
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Date Published

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Review from V B (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are so very happy with every aspect of our mother's care. The staff are caring, friendly, and always cheerful. They always inform us if there are any changes in Mum's health and mental state. Abbotsleigh Care Centre is always clean, and the food is delicious. We feel blessed to have
found mum such a wonderful place to end her days.

Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you for such kind words, which give our team more strength, joy, and determination and help us always deliver compassionate care to our dear residents. You entrusted your mum to us, and we will do our very best to support her and your family, giving you that comfort and peace of mind knowing that mum is loved and truly cared for.


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Review from Caroline H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Abbotsleigh Care Centre for eleven months after a one-month stay at Maidstone Hospital. Abbotsleigh is set in a lovely quiet area in the countryside, you often see rabbits running around in the garden.
Nothing is too much trouble for the staff, despite my mum being non-verbal, they
all still sit and chat with her and let her join in all the many activities they have going on daily.
Not only do the staff look after mum they go out of their way to talk to me too, they treat me and any other visitors with the same love and care they do my mum.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for sharing such a heartfelt review. We are so glad to hear that your mum has settled in well with us over the past eleven months. We always strive to provide a warm and supportive environment not only for our residents but for their families as well, so it's great to hear that you feel welcomed during your visits. Thank you again for trusting us with her care.


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Review from H D (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law left the hospital to live at Abbotsleigh Care Home in 2023.
Initially, she took a while to settle in, but the kindness and willingness of the staff to help her in that process was a great help.
They took the time to get to know her and all her wonderful years of life; her culture
and her history.
Now, two years on, she speaks highly of the respectful care she receives. She enjoys the garden and bird life around her, and the innovative arts, crafts and trips offered.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will share your kind words with our staff.


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Review from Margaret T (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abbotsleigh for 7 months. She was very unsettled when she arrived due to her dementia diagnosis but as a result of the treatment she has received she is now thriving and enjoying her new home. The staff are very patient with Mum and I am extremely happy with the care
and support she is being given by all team members. Overall I am very impressed with the home and would be happy to recommend it to anyone. Thank you to all staff and management for Mum's continuing care.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will share your kind words with our staff.


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Review from Marielle S (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People say that there is no place likes home. Well, I say there is no place like this home. Abbotsleigh Care Centre is what I dreamed of when looking for a safety, comfortable ad caring place for my mum to end her days. I simply cannot thank the staff enough for the care she received during her 18-month
stay. Every member of staff, whatever their role, gave their absolute all every single day - activities were stimulating and often tailored to the individual. My family was always treated kindly and comfort and reassurance were always present. I have nothing but respect and admiration for the dedication and professionalism of the staff.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

I don't have enough words to thank you for your kindness and the inspiring words you have used to describe the staff and the Home. I can reassure you that we will continue to strive for the best for our residents and it was our pleasure to have your mum with us at Abbotsleigh. Thank you once again for taking the time to write this wonderful review.


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Review from Caroline B (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Abbotsleigh for a short time, but she was so well cared for. She died with dignity. The staff were so lovely to me and my family as well as my mum. My mum was washed and had clean clothes every day, the room was clean and always smelt nice.

Reply from Glenda Osmotherly, Director of Operations at Abbotsleigh Care Centre

Thank you for this very important review. The manager and the whole staff team have specialized in providing the very best palliative care (GSF) which reflects the individual wishes and needs of your loved one and also supports families through a desperately sad time. From your feedback, the staff gave the best of themselves in ensuring the care and support given met all of your needs, and the experience was supported throughout with care and understanding. They will be proud to have this recognition. Thank you.


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Review from Jessica H (Granddaughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lived here for four years and had been moved around from multiple care homes before. The care she had was brilliant, with many activities to keep her entertained, and the staff were all very helpful and kind. I’m glad my nan finally got the care she deserved in the last stages of her life.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass your kind words on to the staff.


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Review from Andrew R (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was at Abbotsleigh Care Centre for several months. During this time, we found the standard of care to be exceptional. The nurses were so caring, always ensuring she was comfortable and pain-free. Regularly checking on her, ensuring a high level of hygiene.
The care home is spotless and
we thoroughly recommend the attentive staff.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will share your kind words with all staff.


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Review from Helen A (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Abbotsleigh Care Centre for just over two years whilst suffering from both Parkinson's disease and dementia. He was always treated with such respect and care throughout his time with them, always positive, always encouraging and really welcoming us (as relatives) to their extended family.
We cannot thank them highly enough for the end-of-life care they gave to Dad and the support they gave to us was exceptional during this sad time.
We would highly recommend this care home.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

On behalf of everyone here at Abbotsleigh Care Centre, I would like to thank you for the wonderful feedback, Helen. Your comments will be fed back to the staff to show them that their efforts are appreciated and recognised. We will be missing you all. Thank you again for your review.


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Review from Jackie B (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff, from the manager to the maintenance guys, who all go above and beyond to help residents settle. Always made to feel welcome when visiting. A lovely setting with well-kept gardens and grounds.
Excellent communication and updates.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review, Jackie. I will share your kind words with all staff.


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Review from M W (Grandson of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my nan is receiving. The staff are very friendly and welcoming.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass your kind words on to the staff.


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Review from N W (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good, the staff are helpful, they are amazing.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass your kind words on to the staff.


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Review from J M (Sister-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my relative came to Abbotsleigh Care Centre almost six years ago, she has been consistently treated with care, good humour and dignity, She could be difficult to manage, even aggressive occasionally but the staff were patient. Staff worked hard to engage her and while she had capacity, she responded
well to their efforts, she enjoyed their company and remained communicative and sociable for much longer than we imagined, thanks to them.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass on your positive feedback to the team.


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Review from J M (Brother of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotsleigh specialises in dementia care, so it would not be the right home for everybody but for my sister, with her Alzheimer's diagnosis, it was the ideal choice. The home made regular efforts week by week to keep themes and topics that patients could relate to where they were visible and the kitchen
cooperated in this. Nursing care was skilled and professional and the management was consultative but firm and clear standards were set and maintained.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. I will pass on your feedback to the team and please feel free to contact me if you believe that there are any improvements needed to our service.


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Review from S A (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and kindness. Good advice and recommendations. My father has improved sing being here.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will share your kind words with our staff.


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Review from Neil P (Son of Resident) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mother was only in your care for a short period of time before passing. The care, attention and professionalism given to my mother and I were excellent. Your line of communication was brilliant and also in helping me to prepare for the worst. Abbotsleigh Care Centre and the staff offer a real
family atmosphere which I hope will continue for years to come. A very big thank you to one and all.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Neil. It was our pleasure to look after your mum and your positive feedback means so much to the staff here at Abbotsleigh.


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Review from Jill R (Relative of Resident) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having researched and visited many care homes, Abbotsleigh Care Centre outshines them all by far. For the few days, my relative was in their care, she was treated with utmost kindness and dignity. I cannot fault the staff in any way. They came across as one big family and we were kept informed of our
relative's condition at every point. Nothing was too much trouble and I would like to thank each and every one of them for their undivided devotion and for all they did for our relative and us.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely words, Jill. Such feedback is gratefully received and is a statement to the hard work and dedication of our team. I will ensure the staff see your great review.


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Review from Patricia B (Sister-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we drop in to visit, we find my sister-in-law beautifully cared for, always clean and comfortable in a nice, cosy room. I visit my nursing homes during my professional life and Abbotsleigh Care Centre is one of the best.

Reply from Glenda Osmotherly, Director of Operations at Abbotsleigh Care Centre

On behalf of the manager and her excellent team, I would like to thank you for this very positive feedback. The fact that it is based on both your professional and personal experience means so much, and I will ensure that all staff are aware of your comments, and I will remind them to be proud of all they do, so hard and so worthwhile.


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Review from T B (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff highly enough for all that they do for my mum. I know that she is safe and being well looked after which would be impossible for me to manage. They are also very supportive to me.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review, Teresa. Your feedback is very important for staff morale and for us, as we always aim to improve our service.


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Review from D D (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotsleigh Care Centre is the best. The staff, management and all that work there are very caring and supportive. The room my Dad is in is very homely and he is very happy. I know when I have visited my Dad and go home I do not need to worry about going home and leaving him with the staff and management.
I thank you all for the love and care you have given him.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Diane. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbotsleigh Care Centre is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) ) ÷ 197 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager

Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."


Joy

Joy Cagande

Job Title: Deputy Manager

Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.


Frequently Asked Questions about Abbotsleigh Care Centre

What types of Care is Abbotsleigh Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbotsleigh Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbotsleigh Care Centre have?

There are 61 Single Rooms.

What are the Facilities & Services at Abbotsleigh Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbotsleigh Care Centre to the centre of Tonbridge?

11.9 mile(s) as the crow flies, distance by road may be significantly further.