Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 105 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of the Garden of England, Abbotsleigh Care Centre provides elderly individuals with tailored nursing and dementia care, with compassion, dignity and respect.

Residents and their families feel supported by an expert staff team in a home-from-home environment.

The home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.

Abbotsleigh residents get to enjoy professional entertainers, sing-a-longs and summer BBQs, as well as trips to the seaside, local gardens and historic sites. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Abbotsleigh acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Abbotsleigh also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

The Home has a Commend Accreditation from the Gold Standards Framework (GSF), for the high quality of care it provides for those nearing the end of life.

Employing high-tech care planning technology, Abbotsleigh care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Abbotsleigh also uses bespoke dementia care technology 'interactiveMe' as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them.

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Care Provided by Abbotsleigh Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Abagiu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Abbotsleigh Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,650 – £1,900
    • Self-Funded Nursing Dementia Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Care £1,700 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,900

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Abbotsleigh Care Centre Reviews (105)

Total of 105, showing 21-40
9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 105 reviews.

Overall Experience

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  • 11
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Date Published

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Review from N B (Nephew of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff have been exceptional in the care of my uncle. They are always friendly and keep me informed on any activities or changes.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your feedback and for taking the time to review the home, it is very much appreciated.


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Review from A C (Daughter-in-law of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive service. Could not do enough to make the visit comfortable for both the service user and visitors. Was a little perturbed to see not a lot of communication with some of the other service users I felt was required. Did not affect us or our visit.

Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking time to share your experience. I am glad you had a nice visit and you felt welcomed. Please feel reassured that we are going to look into your concern and will try our best to make it better.


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Review from R C (Son of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of Abbotsleigh for the past 2 years. Throughout this time I have always found the staff to be pleasant and caring. Obviously, there have been restrictive difficulties visiting during this time but I feel I can have trust in the staff who are always cheerful and able to assist
where ever they can.

Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking time to share your experience. I am really happy that our team offered you reassurance and gained your trust.


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Review from Megan L (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Abbotsleigh Care Centre for three years, sadly suffering with dementia. The care she had from all staff was absolutely fantastic.
When I visited the staff were very friendly, also very helpful.
I can't thank you enough for all you did. Thank you.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Megan. I will pass on your feedback to the team.


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Review from Neal W (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home we chose for mum was based not only on the quality of the building, furnishings and care planning, but we needed to ‘feel’ that she would be in a loving environment. Abbotsleigh Care Centre hit the mark on all counts, faultless every visit and went beyond care homes I have been involved with.
I cannot recommend this home enough, because the staff go the extra mile to ensure the residents are surrounded by love, given the attention needed medically and family kept up to date with any changes. Thank you for looking after my mum with the respect and dignity she would have wanted, I will always be in your debt for that.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you Neal for your kind words. On behalf of myself and the team, we are grateful to have been able to look after your Mum and it has been our pleasure to meet you all.


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Review from Kate W (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was a resident at Abbotsleigh Care Centre for 3 years, from January 2019 through to January 2022, when she passed away. The care that Mum received in those 3 years was of a very high standard, we always knew that Mum was very well taken care of and that was a real comfort for our family, especially
during the pandemic when we were not able to visit as frequently. We are so grateful to the Manager and her team of dedicated staff, they all do a fantastic job to continually provide a kind, loving and safe environment.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Hope to see you again for a cup of coffee and a chat.


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Review from Dorothy R (Wife of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has just been admitted and has appeared to settle very well. The whole team have been extremely helpful and welcoming to him and myself. Quite a relief for me having had to make the decision to put him into care.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. It is nice to know you appreciate our Team and they have made you feel welcomed. We would like to hear from you if you believe that there are any improvements needed to our Service. Thank you on behalf of the Team.


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Review from C K (Daughter-in-law of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at this home for over two years and has been very well cared for. The manager is excellent and genuinely cares about the residents and is constantly looking to improve things for them. The staff team remains consistent and the activity staff are constantly striving to introduce
new and stimulating activities. This has of course been impeded by Covid but as restrictions are lifting they will be able to get back to a wider variety of activities. The communication about my mother-in-law's welfare has always been very good.

Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to give the team these positive comments. I am pleased that your experience and that of your mother-in-law is a good one and that you feel the team have worked hard to meet her needs and wishes and improve our service.


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Review from D K (Son of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I worried a great deal about Mum going in to care with dementia. She has been at Abbotsleigh now for over two years and I have been very impressed with the care she has received. The leadership has been consistent, clear, transparent, and firmly based on the well-being of the residents. All the staff
are patient, attentive, and caring and there seems to be a low turnover of staff which is good for residents. The nurses are excellent and the food is great. Mum has settled very well. I would recommend this home to anyone.

Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to write such a lovely review. Your opinion is so important to us and your kind words mean a lot to the team.


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Review from D C (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad becoming ill has been a terrible time. The care home have gone above and beyond on every step of the journey to help and to try to make everything as easy and pain-free as possible. It is a huge relief to know that he is well looked after.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review, Dom. It is a pleasure to be able to care for your dad, he is part of our extended family.


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Review from Maria D (Daughter-in-law of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbotsleigh are amazing. They are caring and attentive and I have the utmost confidence that they look after our family member to their absolute best ability. They are helpful and informative at every stage of the difficult time and we couldn't do it without them.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words. I will pass your positive feedback on to the whole team.


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Review from E J (Wife of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband was excellent. They always made me feel welcome with a cup of tea and biscuits. My husband was always happy, and the carers always loved him. I always felt so happy that he was being taken care of so well.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for you your positive feedback and kind words. I will pass on your comments to our staff. Stay safe and hope to see you and your family again for a cup of tea and biscuits.


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Review from M R (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital into Abbotsleigh's care in February 2021, where she remained until she passed away in September. She received wonderful care, and as a family, we felt supported and involved in all aspects of her care. It's been a difficult year for everyone, but staff and management
coped admirably with all the extra work surrounding family visits once the covid restrictions were eased. We thank everyone at Abbotsleigh for looking after my mother, keeping her happy and safe, and for all the support they have given us.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. I will ensure they are shared with the staff. It was a pleasure to care for your Mum and to meet you and your family.


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Review from Lisa H (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Abbotsleigh Care Centre for many years, I couldn't be more pleased with the care he receives, the staff are all so professional and pleasant. Despite the fact that he requires total care, his appearance is maintained to a high standard and he always looks happy and is treated
with dignity. His nurse deserves a special mention for her caring nature and professionalism and the manager always makes time to talk when I visit. I can't recommend the home more highly.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

I am delighted that the service being provided is so reassuring for you and that your father is receiving the high standard of care he deserves.
Thank you for taking the time to give your valuable feedback.
Kind regards, Alison


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Review from Anne S (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Abbotsleigh Care Home for the past three years until her passing in March 2021. We couldn't have wished for a more friendly and atmospheric place for her to spend her final years. All the staff from the manager downwards were all very friendly and very caring in every way.
Can't praise everyone enough. Thank you. Excellent on all counts.

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Review from Jeremy S (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Abbotsleigh for one month. The first 14 days were difficult due to the COVID isolation requirement. However, since that point, she has become a much happier person. The staff give her plenty of attention and time and she enjoys their company as well as making new friends. All
the staff appear to be conscientious and happy. Nothing is ever a problem.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for taking the tie to leave your feedback and I am so pleased your mum is settling in well. I hope she continues to enjoy her experience and benefit from the excellent care provided. Kind regards.


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Review from William P (Husband of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been good for my wife and myself. Since 2019 when I was coming at any time, the lockdown is very hard and it's unpleasant to get by with communication. She is blind. This home is tops in all care.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your valuable feedback. Hopefully visiting your dear wife will be easier as we creep out of the restrictions. Take care and thank you once again.


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Review from Jenny C (Wife of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from hospital to Abbotsleigh at the end of February suffering from a progressive neurological condition. He sadly passed away in September.
Our family are so thankful to the staff at Abbotsleigh, they are an amazing dedicated team. He was cared for with such kindness respect
and dignity. We will always be grateful knowing he was looked after so well, especially in these difficult days of COVID 19.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for taking the time to leave your feedback. I would like to offer you my sincere condolences on the passing of your husband and I am so pleased we were able to help you all during the difficult period after transfer from hospital. Reviews such as yours are very rewarding for the staff to receive but also help prospective residents /families to make their difficult choices based on service user reviews. Many thanks and take care.


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Review from Terry C (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Abbotsleigh after being discharged from hospital, having had numerous falls at home and looking very frail and thin. I was a bit apprehensive about her going into a care home because of the Covid-19 pandemic but I need not have worried because her care has been second to none
and they have not had one case of Coronavirus. She has now been there for five months and she is very happy. She has put on weight and enjoys taking part in the numerous activities that they arrange for the residents and especially enjoys the singing. The staff are so lovely and caring and on her birthday we sat outside enjoying the sun and the staff came out with a cake and sang Happy Birthday to her, it was such a lovely gesture and I believe they do the same for all the residents on their birthdays. My brother and I would like to thank you all for looking after her so well especially at this difficult time. Our review of the room is taken from my mother as we have not been inside.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you very much for your lovely feedback. I will certainly pass your feedback on to the staff as it is rewarding to be appreciated. I hope that in the months to come you will be able to visit your mum’s room and join us for a cup of tea. In the meantime keep safe and we will do our best to do the same for your dear mum.


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Review from Margaret H (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for a year now, at first, she was able to join in the activities, but due to age, illness and dementia, she is now bedridden. Due to COVID, we are unable to visit, but we can Skype and talk to her. Often she just looks confused, but her carer is so lovely, she makes sure her hair is
done and helps her to wave or blow a kiss. She also reads mum her post and prints out emails they get from her children and grandchildren. These, if photos are put on her bedroom wall for mum to look at. Mum sleeps a lot now, it’s not ideal that we can’t visit, but this home has been COVID free, and therefore, all the residents have been kept safe. All the staff are really pleasant, it’s like talking to friends, and I know that mum is in a safe environment.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

I appreciate you taking the time to give our service your invaluable feedback. We are certainly living through challenging times and I am so sorry your visits to your dear mum are affected by the current circumstances. It is lovely to hear that despite this you are being helped to keep in contact and share your news with each other. If you have any suggestions for how we could help further please don’t hesitate in letting us know.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbotsleigh Care Centre is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) ) ÷ 197 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager

Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."


Joy

Joy Cagande

Job Title: Deputy Manager

Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.