Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 105 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of the Garden of England, Abbotsleigh Care Centre provides elderly individuals with tailored nursing and dementia care, with compassion, dignity and respect.

Residents and their families feel supported by an expert staff team in a home-from-home environment.

The home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.

Abbotsleigh residents get to enjoy professional entertainers, sing-a-longs and summer BBQs, as well as trips to the seaside, local gardens and historic sites. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Abbotsleigh acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Abbotsleigh also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

The Home has a Commend Accreditation from the Gold Standards Framework (GSF), for the high quality of care it provides for those nearing the end of life.

Employing high-tech care planning technology, Abbotsleigh care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Abbotsleigh also uses bespoke dementia care technology 'interactiveMe' as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them.

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Care Provided by Abbotsleigh Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Abagiu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Abbotsleigh Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,650 – £1,900
    • Self-Funded Nursing Dementia Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Care £1,700 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,900

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Abbotsleigh Care Centre Reviews (105)

Total of 105, showing 41-60
9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 105 reviews.

Overall Experience

  • 94
  • 11
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Date Published

105
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Review from K M (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Abbotsleigh last December, having suffered repeated falls at home. From my first contact with the staff, I have been impressed with the level of kindness, care and professionalism exhibited. (I am a registered nurse).
The staff worked quickly to get my mother assessed and transferred
from the hospital. I was fortunate to have a choice of rooms and have always been involved in decisions regarding her care.
I have been impressed by the number of activities and entertainers that have visited the home. Staff are always welcoming. When I have sat with my mother in the lounge, it has been lovely watching staff spending time interacting with the other residents.
Obviously, things have been very different since the Covid pandemic. The home went into lockdown early, which was difficult for both residents and families, but I have been very impressed with the measures put in place to keep the residents safe.
Thankfully, visiting (with social distancing) is now possible, and I have been delighted to find my mother is thriving. Obviously, she would rather be at home, but as this is not possible, I am confident she is somewhere where she is respected and well cared for.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your positive feedback. The staff work so hard at every level and it is wonderful to share your comments, and show them what a difference they make. I am enormously proud of all of them. Thanks again and stay safe.


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Review from Tony A (Husband of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was only in the Care Home for a short while due to rapidly worsening health. During this difficult time, it was clear that all of the staff, from manageress down, were really caring and attentive and this was of great comfort to myself and our daughters. Due to COVID 19, visiting was very restricted
but the staff made sure my wife was made comfortable at all times and I cannot thank them enough.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

I am so pleased you and your family had the comfort of knowing your wife was in safe, caring hands and I will ensure they are aware of your positive feedback.
Many thanks


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Review from M S (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum came to Abbotsleigh straight from the hospital after fracturing her leg and arm. Upon my first arrival, I was greeted with friendliness and warmth. I was kept informed about everything my mum was doing and all medication she was given. Mum was here for about eight weeks and then sadly
had to be moved to another home because social service said she could not stay here for financial reasons. My mum did not want to leave and was very stressed over the move. She said she loved it at Abbotsleigh and everyone cared for her. I would rate Abbotsleigh very highly because nothing was too much trouble. Many thanks, from my mum, myself and all her family.

Reply from Alison Ruddock, Operations and Compliance Manager at Abbotsleigh Care Centre

Thank you very much for your feedback. I am so sorry that your mum had to leave it would have been a privilege to have continued providing her with the care that she needs. Please pass on our best wishes to her and if we can ever help in the future please get back in touch. Take care.


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Review from Mark B (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been with you since 2016 and since the very first visit to your home, both my father and I have been most impressed in how the home is managed and how all the care worker staff all operate.
My mother has front Lobel dementia which means she cannot walk, talk or communicate in any way,
she can look at you and things you show her but nothing further is possible.
I or my dad visit the home nearly every weekend and sometimes mums sister comes with us and we are always greeted with a warm welcome and a smile.
The home is always clean and smells as fresh as it can be and the food is cooked to a high standard with all my mum's nutritional needs catered for and blended for her to eat as she sometimes forgets to swallow.
I would like to say personally that all personnel at this home from the top management to the care workers themselves work as a brilliant team and my mum could not be situated anywhere better than this home.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for such a glowing report, I will take extreme pleasure in feeding your comments back to the staff that make such a huge difference to the residents and their families.
Kind regards.


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Review from Colin F (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved into Abbotsleigh in June 2019 because the home they were in at the time could no longer satisfy Mum's needs due to her deteriorating health. Dad at that time was not too bad. Sadly Mum passed away in mid-July 2019 but Dad stayed in Abbotsleigh until he also passed away in April 2020.
I feel that I cannot fully find all of the words that describe how wonderful and special Abbotsleigh is. From the very day, they both moved in it was like a ray of sunshine had come into theirs and our lives. Even though we knew Mum did not have long it was so comforting to know that they were being given exceptional attention. Nothing was ever too much trouble for any member of the staff at any time of day. It was apparent that they cared very deeply for each and every one of the residents. From the manager and deputy manager (who are actually two in a million) down through every other staff member they all do a magnificent job. It is a kind and safe place for loved ones. Thank you all.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for the lovely review you have given. I had the privilege of meeting your parents, and I am delighted that the last chapter in their lives was happy and comfortable. I hope you are coming to terms with your losses, you never get used to losing your parents, but somehow you do learn to live with it. If you require any support, we are still available to chat if ever you need to, Kind Regards.


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Review from Natalie A (Granddaughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad lived at this care home for the past four years or so. I highly recommend this care home - for the simple reason that the staff are very very caring, kind and together they create a loving home for the people who live there. Unfortunately, my grandad passed away at the end of last month,
but I can honestly say that they really supported him and us until the very end. It wasn't an easy thing to see someone that you care about so deteriorated, but it was made easier by the love and support that he was provided with by the staff. We were always welcomed and treated like part of the Abbotsleigh family whenever we visited and whenever we left, we were left feeling content with the fact that Grandad was well cared for and looked after. Thank you so much for all you did for my grandad and the support you gave to us!

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for sending such positive feedback. I offer you my sincere condolences on the passing of your dear grandad and hope that this difficult time of grieving is somehow made slightly easier because you were happy with his care. Please feel very welcome to come by and have a cup of tea if we can help you or your family in any way; it would be lovely to see you. I will pass on your feedback to the staff as it is nice for them to know that they make such a difference to the people they care for and the wider family.
Take care.


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Review from Wayne M (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of your staff at Abbotsleigh for their courtesy and empathy regarding my Mum in a time of great stress. All of your staff, from the chef, carers and cleaners, management all showed, with strong beliefs and a great structure, Abbotsleigh is the final place to go in life's journey.
All six of my brothers have said when it is their time, they hope to end up in Abbotsleigh. Fantastic.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for taking the time to give such positive feedback on the service received by your dear mum. It is a huge privilege to be entrusted with the care of someone so special, and I will certainly ensure the staff receive your feedback which inspires them in their work. Kind regards.


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Review from J M (Wife of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was accepted to Abbotsleigh from A and E following a violent and angry episode at our home leading to the hospital until a suitable care home could be found. The care centre staff were kind and sensitive to our family (myself and our two adult sons) making a worrying and upsetting time as
pleasant and safe as possible. My husband has settled well and we are very happy with his care. Fees not yet completed, so cannot yet comment.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

We are so grateful that you have taken time to provide us with feedback and very happy that we met your needs and those of your family. I appreciate that it was a very stressful time for you and a situation that you had not planned. I will ensure the staff are given your feedback as they are our greatest asset and need to know what a difference they make. Kind regards.


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Review from Richard W (Husband of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Abbotsleigh for nearly 7 years. Initially, I was very concerned for her but I soon found that my fears were groundless. She was always treated with kindness, dignity and respect. As I visited her virtually every day I could see the attention she was given and it became obvious
to me that my wife was being cared for in the best possible way. I was able to relax knowing the best possible care was being provided and will be forever grateful to Abbotsleigh for looking after my wife.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Dear Richard, Many thanks for taking the time to give such lovely feedback. I know the Abbotsleigh team really miss your wife and of course, we miss you too as you were in the home so often and you felt very much part of the Abbotsleigh family. I hope you feel proud of the way you supported your wife and take comfort in this whilst coming to terms with such a huge loss and change in your life. Please don't be a stranger, if you feel able to we would welcome you coming in from time to time for a chat and a cup of tea. Take care of yourself. Kind regards Alison


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Review from G M (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of mum. Nothing is too much trouble. Mum is very happy which equates to her being looked after with care and dignity. I am so happy she is in a home that treats her so well.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

I am so happy that you are satisfied with the care at Abbotsleigh. I know they try very hard to provide a good service and it will be my pleasure to give them your feedback.
Kind regards.


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Review from Suzi F (Daughter-in-law of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit mum, made welcome by all the staff and asked if we would like tea or coffee. Mum seems content and is being looked after. Attentive to all the residents.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for taking the time to provide feedback. We are delighted that you and your Mum are having a positive experience.
Kind regards.


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Review from S T (Daughter-in-law of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and friendly, all deserve medals for looking after my mother-in-law.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your feedback, it is much appreciated and helps us to continuously develop our service. If you could make any suggestions on how we could improve in any way we are keen to consider your thoughts.
Kind regards


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Review from Anne A (Daughter of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many daughters, I wanted to look after my mum at home for as long as possible.
As I had no previous experiences with care homes I was dubious about having to admit my mum into a care home. Abbotsleigh was recommended to me and as soon as we were introduced to the manager I knew any fears that
I might have had were dispelled instantly.
During my mum's spell as a resident, the care given to her was outstanding by all concerned. All the employees involved with my mum's care were very kind, considerate and very caring towards my mum, family and friends.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your feedback and I am so pleased that you felt that the staff at Abbotsleigh looked after your mum so well. It is an extremely stressful time when you realise that your loved one needs to be cared for in a nursing home and the selection of the right care home is so important to all concerned. I am so pleased that Alina and her staff made this experience less daunting and a success.


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Review from Tim A (Son-in-law of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of service that was given to my mother-in-law, by all the employees, was exceptional. All the employees were very kind and considerate to my mother-in-law, as well as to my wife and myself.
I would not hesitate to recommend Abbotsleigh Care Centre to others.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to provide feedback on your recent experience of the service we provide. I am delighted that you were so satisfied and it is wonderful to know that the staff at Abbotsleigh made such a difference to your family. Your comments and ratings will be shared with the staff to ensure they are aware of how well they have done and to give them the praise they deserve.
Many thanks once again.


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Review from Jackie C (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent here by the hospital. I have found all staff very helpful. They have shown respect to patients and maintained their dignity. The home has a lovely calm feel. Patients and staff have displayed caring and reciprocal relationships. They build trust with patients, who in turn, feel safe
and well cared for.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Dear Jackie, what a wonderful review, thank you so much. Having someone dear to you admitted to a care home is such a difficult transition with many emotions and reservations especially when it has been an unplanned change of events such as a hospital admission. I am so pleased that the staff at Abbotsleigh appear to have made your experience and hopefully that of your mum as smooth and reassuring as possible. We continually strive to provide a service that is as near perfect as possible and your feedback is invaluable in measuring how well we are doing and it gives me great pleasure to feedback this detail to the staff who make it all happen.
Kind regards Alison Ruddock


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Review from Paul G (Son of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like all children I'm sure for me the thought of moving a parent out of their home to keep them safe and well is a really really tough one. Having just gone through this for my mum, the support to her and my family and myself from Abbotsleigh Care Centre was exceptional.
Over the last four years since
mum became ill, there has been support from many people along the way, and I have needed it. The transition with this team was more than I could ever have imagined. Genuine caring staff. My mums live has been transformed. She now has put on weight, is drinking enough, and has started to go out on trips to garden centres and for coffees, she has made a great new friend at the care centre. For me I'm now not worrying about phone calls of problems for my mum all the time, day and night, I am able to start to get on with my life, including playing my new twin grandchildren.

Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Dear Paul, Many thanks for taking the time to provide a review. I am delighted your Abbotsleigh experience has been positive and reassuring and your comments will help future potential residents and their families make their equally difficult decisions. The reviews are so valuable in helping us measure our outcomes, develop our services and feedback to the staff what a difference they can make to someone's life. If you have any suggestions that we could consider that would increase the current scoring even further I would welcome your input. Thanks once again and I wish you well with the joyous venture of being a grandparent. Yours sincerely Alison Ruddock Operations and Compliance Manager


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Review from Nick A (Son-in-law of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is deeply loved by our family and we have found it very difficult to deal with his deteriorating condition. We have found the staff and conditions at Abbotsleigh have helped us and him considerably. The staff are always courteous, friendly and helpful, my father-in-law's care has always
been their main concern. They have discussed his care and condition with us on a regular basis and overall, have made us and him very welcome.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Nick, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are pleased we have made your father-in-law and family so comfortable and supported in the Home.


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Review from Meghan H (Granddaughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the amazing staff for the care of my grandmother over the years and during her last days. We are forever grateful.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Meghan, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are so pleased we made your grandmother so comfortable during her time with us.


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Review from J W (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Abbotsleigh well organised, caring and highly supportive of us as a family and my dad in particular. Staff are friendly, approachable and have helped my dad through some difficult times. The music on Fridays has been a highlight! Activities and outings are generally excellent. Thank you
all the staff.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with everything, and your dad is so settled and enjoying life in the Home.


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Review from Julie R (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for the last few months and we have found the staff very welcoming and happy at all times making myself feel really relaxed when I go to visit. My mum has settled in incredibly well and looks happy and settled. Nothing is too much trouble for the staff - they even helped
with arranging and getting my parents to my niece's wedding in Surrey supplying the minibus carers for the day out and arranging the hairdresser to come into the home on Saturday morning to do my mum's hair. They were incredible from start to finish on the day. I would recommend this home to anyone. They have plenty of varied activities and welcome any suggestions. A big thank you to the manager and all the staff at Abbotsleigh for making this transition so much easier for my mum and my family.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Julie, thank you so much for your lovely review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that your mum has settled so well. We love to go the extra mile for our residents and are so pleased we could help on your niece's wedding day, to make it really special.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbotsleigh Care Centre is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) ) ÷ 197 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager

Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."


Joy

Joy Cagande

Job Title: Deputy Manager

Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.