Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 105 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of the Garden of England, Abbotsleigh Care Centre provides elderly individuals with tailored nursing and dementia care, with compassion, dignity and respect.

Residents and their families feel supported by an expert staff team in a home-from-home environment.

The home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.

Abbotsleigh residents get to enjoy professional entertainers, sing-a-longs and summer BBQs, as well as trips to the seaside, local gardens and historic sites. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Abbotsleigh acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Abbotsleigh also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

The Home has a Commend Accreditation from the Gold Standards Framework (GSF), for the high quality of care it provides for those nearing the end of life.

Employing high-tech care planning technology, Abbotsleigh care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Abbotsleigh also uses bespoke dementia care technology 'interactiveMe' as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them.

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Care Provided by Abbotsleigh Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Abagiu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Abbotsleigh Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,650 – £1,900
    • Self-Funded Nursing Dementia Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Care £1,700 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,900

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Abbotsleigh Care Centre Reviews (105)

Total of 105, showing 61-80
9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 105 reviews.

Overall Experience

  • 94
  • 11
  • 0
  • 0
  • 0

Date Published

105
3
5
17
88

Review from Molly B (Wife of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Abbotsleigh for the last two years. We are very happy with his care. He has gone downhill, which is to be expected but everyone keeps us informed of exactly what is happening. The staff are also very caring to me when I visit, especially when I visit on my own. We are always offered
a drink which is good after my train ride.
Even though my husband is mostly in his room he is involved in the activities, which is lovely.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Molly, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with everything and your husband is so comfortable.


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Review from L J (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all the staff at Abbotsleigh. I can not fault any aspect of the care they provide.

Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear LJ, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us.


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Review from David T (Son-in-law of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother-in-law since she has been here has been 1st class. Everyone in the home really cares about her as a person.

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Review from Peter T (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Abbotsleigh on end of life care. From day one to the end of her life, the care and support for both mum and family have been second to none. It's been excellent.

Reply from Jodie Currey, Marketing & Branding Manager at Abbotsleigh Care Centre

Dear Peter, thank you for your review of Abbotsleigh Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and we are so pleased to have been able to support you, your Mum and your family.


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Review from Wendy P (Stepdaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad stayed here for my mum's respite. I could not be more happy with the care given. He settled brilliantly due to the friendliness and positive attitude of all of the staff. Thank you very much.

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Review from Linda H (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Abbotsleigh and have been so impressed, particularly with the kindness and friendliness of the staff. Each one smiles and says 'hello' on passing - I would recommend anyone who needs this type of care to this home.

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Review from T T (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely impressed with the care and support given to my mum by all staff at Abbotsleigh.
Everyone is so friendly and helpful and genuinely care about looking after mum. The management and nurses are always available and happy to help with any queries. I would have no hesitation in recommending
the care at Abbotsleigh.

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Review from Thomas B (Son-in-law of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre is attractive and designed in a welcomely but functional pattern.
The staff are all welcoming, polite and organised by senior management staff. Requests are always addressed and prompt action taken when possible.
Menus are adapted to resident's needs, medication and medical problems are
promptly attended.

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Review from Dianne W (Wife of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many heartfelt thanks for the excellent care given to my husband, who had complex health problems and dementia. All the staff from managers, nurses, carers and activity coordinators to reception, and domestic staff were excellent and cared for my husband in such a professional and kind manner. We were
supported at all times through distressing moments and shown such compassion. Any changes in my husbands condition were addressed and his needs met. Sadly he passed away after four months at Abbotsleigh but it came to feel like home there, and much respect was shown at the time of his death. We would highly recommend Abbotsleigh as a wonderful care home.

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Review from Jemma S (Granddaughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff and happy environment throughout.

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Review from Claire S (Daughter of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot extend a big enough thank you to Abbottsleigh Care Centre for all the work they put in for Christmas Day yesterday for us families. The staff there are second to none; kind, caring, giving up their Christmas days to selflessly ensure we had enough drinks and food and that the residents had
companionship and were comfortable. Dad, bless him, could not eat any of the food but he had a liquified version which he had a little of. The staff even did individual present bags and a Christmas card for each resident. We are very fortunate that Dad is there and they help make things easier. Thank you so much Abbottsleigh.

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Review from Annie B (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the overall management and care - both my parents are relative newcomers to Abbotsleigh Care Centre but both have settled in very well thanks to all the staff's kindness. On their 61st wedding anniversary, a lovely party was arranged and we all had a very pleasant tea party. So much thought had
gone into it, it was fabulous! Both my parents really enjoyed it hugely.

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Review from Alison C (Daughter of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to all the team, for the fantastic firework evening. All the residents were included, given hotdogs etc. There was a lovely bonfire and the chance to have sparklers and toasted marshmallows. My mum, sister and daughter were welcomed and we all joined dad. He enjoyed
it, became a bit tired but that's just him. It was lovely to be part of such a fun night. Well done!

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Review from Mark G (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Abbotsleigh Care Centre for three months now since dad could no longer cope with her dementia.
The rural location means easy access for visitors.
The manager is keen to listen and take action to improve the environment and wellbeing of residents.
Staff are polite, helpful
and courteous, smart and efficient. Activities are organised for residents on a daily basis.
We feel mum is being cared for at Abbotsleigh.

Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. Your thoughts will be shared with our staff.
With regards to some of your ratings:


Activities: During the last year the Activities team has increased to support us offering a 7 days a week service and 2 staff on duty each day. The team is made up of 3 full-time members of staff who are extremely kind, innovative and passionate about their role. They have promoted social inclusion providing person-centred programmes to all who wish to participate. We have had many successful events through the year provided for residents and their families and relationships are being developed with the local community. Nationally recognized educational forums are being attended by the activity staff and the learning is being reflected in the dynamic development of the service.


Value for Money: The fee rates at Abbotsleigh are based on the services provided and the needs of the individual and a recent analysis of rates charged by care homes in the county have shown that we are midway across the fee ranges.


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Review from Lisa T (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was admitted to Abbotsleigh in September on a pathway initially, we have been so impressed with the communication, care and consideration with mums care. The people we have had contact with across the whole team has been great and they demonstrate such care and compassion that we did not
hesitate to choose Abbotsleigh as a preferred residence for mum. The home manager and her deputy are simply wonderful.

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Review from Kevin R (Son-in-law of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in this care home for the last 2 years. In the last year, the management has changed and so has the home. It has become a much happier place. There is consistency with the staff as before the change I was always seeing new faces as there was an awful lot of agency staff used
but now no agency staff. This is far better as the staff have got to know my father in law well and what his needs are, which is far better for him. The home has taken on a more homely appearance as it has been updated. I have found all the staff including the management team very approachable and always treat my father with respect and kindness. If you are looking for a care home for a loved one then I don't think you could find one better than this one.

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Review from Maisie H (Granddaughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my Grandad receives. The staff are phenomenal and always check on my Grandad as he is now bed bound. My grandad doesn't talk to anyone and Abbotsleigh Care Centre think of ways to interact with him in hope to try to get him talking and remembering his family and friends.
Whenever I go to visit my Grandad, the staff are very welcoming and always have a smile on their face. It makes me happy to know that my Grandad is being looked after properly. I really cannot fault the care they give him and would highly recommend this care home!

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Review from A T (Son-in-law of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very kind and considerate and they are providing the very best care for my Mother in Law.

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Review from R T (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother went to hospital for a broken hip, they sent her to another home.
That home was not very good so I can compare one home against another. Abbotsleigh is a very good place for my mother to be.

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Review from Dorothy P (Wife of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, care and consideration given to both residents and relatives. The units are clean and the food is excellent.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbotsleigh Care Centre is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) ) ÷ 197 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager

Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."


Joy

Joy Cagande

Job Title: Deputy Manager

Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.