Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 105 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of the Garden of England, Abbotsleigh Care Centre provides elderly individuals with tailored nursing and dementia care, with compassion, dignity and respect.

Residents and their families feel supported by an expert staff team in a home-from-home environment.

The home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.

Abbotsleigh residents get to enjoy professional entertainers, sing-a-longs and summer BBQs, as well as trips to the seaside, local gardens and historic sites. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Abbotsleigh acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Abbotsleigh also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

The Home has a Commend Accreditation from the Gold Standards Framework (GSF), for the high quality of care it provides for those nearing the end of life.

Employing high-tech care planning technology, Abbotsleigh care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Abbotsleigh also uses bespoke dementia care technology 'interactiveMe' as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them.

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Care Provided by Abbotsleigh Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Abagiu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Abbotsleigh Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,650 – £1,900
    • Self-Funded Nursing Dementia Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Care £1,700 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,900

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Abbotsleigh Care Centre Reviews (105)

Total of 105, showing 81-100
9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 105 reviews.

Overall Experience

  • 94
  • 11
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Date Published

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Review from Steve L (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the team are very attentive to residents, kind, smiling faces that greet you. The home is very clean and inviting. Whilst visiting my mother at dinner time I was asked if I would like to eat with my mother. 10/10 in all areas.

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Review from Susan S (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Abbotsleigh to have a warm and inviting feel from the minute you enter the building, staff are kind, caring and friendly always greeting visitors with a friendly smile and acknowledgement. My mother was transferred from hospital in February, but was only at Abbotsleigh for a short time as she
was on the End of Life path, so for me one of the most important things was the cosy ‘home from home’ feel of the bedrooms (not hospitalised or clinical) as all.


I cannot speak highly enough about the professionalism of the manager and her team, I felt confident my mother was comfortable and receiving the best care in the best possible place.


The manager came across as being extremely sensitive, taking time to explain to me step by step what would happen in Mum's final days and when I wasn’t at the home with Mum, I got regular phone calls throughout both day and night as to her condition and what stage she was at (which was a massive help).


Thank you.


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Review from Tricia (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote a review recently in February following Abbotsleigh hosting a 100th Birthday party for my mother. Sadly she passed a couple of weeks later. I want to write to let everyone know that the care and attention given at Abbotsleigh didn’t stop when my mother died. The staff there showed such compassion
and thoughtfulness to our family. Mum had someone stay with her at the end. I received a beautiful bouquet of flowers. A member of staff attended the funeral and Nellsar Head Office even issued a refund of fees without being asked. The management and staff are all so caring and I couldn’t be more enthusiastic about recommending this care home.

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Review from Carol G (Daughter of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Abbotsleigh for 3 weeks now, so it's still early days. That being said I have already seen improvements in his mental well-being. Dad's verbal communication has diminished, over the last 12 months, along with his ability to feed himself. Since moving to Abbotsleigh he is calmer and
much more interactive verbally,he also feeds himself a lot of the time. He is smiling a lot now. Dad is a "walker" so the bright and open environment is perfect for him. The staff are always on hand and while going about their duties will say "hello" and check that dad ,and other residents, are ok.
Dad can be difficult at times due to his advanced dementia and the manager has stayed in touch with dad's previous Care home manager, taking on board and implementing suggested ways to assist him to avoid frustration and conflict. I find this a positive and encouraging approach.
Overall I am confident of dad's safety and well-being in his new home.

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Review from Stephen B (Son of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Abbotsleigh for Nursing Care following two strokes. She was resident for just under three years and during this time was always clean and well looked after. The staff were always polite and the food was excellent. Her room (10) was kept in an immaculate condition and her bedding changed
as and when required. The home provided various activities and a coordinator to stimulate the residents. As my mother was seat bound she developed various sores which at times required Doctor and Nurse treatment, this was laid on by the home without fail, and I am grateful this occurred. Occasionally my mother had an infection that required Doctor attendance and this also occurred without fail, and there is a good local Doctor in Staplehurst nearby. My mother received end of life care at the home and this was conducted with dignity and they helped me when I visited in the days leading to the end.


I am grateful to all the staff and Managers of Abbotsleigh for their tremendous help.


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Review from Niki (Regular Volunteer) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are fabulous.
From the moment you arrive and are offered home made cake and a cup of tea the staff can not do enough to make you feel comfortable.
Having seen the activities team with the residents spending time and attention with them was a pleasure to see.
The new manager has a
light and energy that has motivated the staff and changed the atmosphere to a calm friendly family home.
The redecoration of the home with the new furniture and pictures is great to see.
The new chef sits and chats to the residents and makes sure that the food is to the client's liking.

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Review from Zena W (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From when Dad went in for respite and then permanent care, the care Dad received at Abbotsleigh was excellent. The staff were all so kind and caring to the residents. The home was very clean with the cleaning staff always making sure the home was spotless. The daily activities for the residents were
always varied and available to all, even though Dad didn’t get too involved with the activities, staff always spent one to one time with him which he preferred.
The food was cooked on the premises and was of a very high standard with staff always available to assist residents at meal times. As a family we could visit when we wanted sometimes arriving late after work and we were always made to feel welcome. We felt that Dad was very happy and safe at Abbotsleigh and had no concerns leaving him there as all the staff were friendly, caring and approachable. The home was a warm and caring environment where all Dad's needs were met where he was treated compassionately with dignity and respect.

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Review from Carole L (Friend of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Abbotsleigh since late October 2017, and although his family found the decision hard to start with, the care and friendliness of all the stall have put their minds to rest. All the stall are friendly, courteous, considerate and very patient, not only with the residents but also
with all the visitors. In fact, nothing is too much trouble. The home is always clean and smells fresh, and I would have no hesitation in recommending Abbotsleigh to others.

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Review from Silke T (Regular Volunteer) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Abbotsleigh Care Home for 6 years and from last year onwards the transformations for the better have been incredible. It is a real joy to visit Abbotsleigh. The staff could not be more helpful and kind. The decortication and furnishings are amazing. The residents' interaction is
beyond recognition. They are awake and interactive. I have not had such level of interaction for years. It is a happy place and the residence are so well looked after. Wonderful really. The staff is working extremely hard but don’t show their stresses and try to please always. I love coming to Abbotsleigh, especially with this swishy new coffee machine and freshly baked cake expecting you on arrival. Thank you all at Abbotsleigh for making me feel so welcome. With my love and prayers.

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Review from Rosemary W (Sister of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for almost a year. She is contented, has gained weight and physically is very well. She loves to communicate by touch and smile with everyone and the staff respond to this with kindness. They always have time to stop, speak and hold her hand. She is stimulated with singing,
simple handcraft, usual reminisces and with people. Wellbeing in the form of gentle massage, manicure, pedicure and hairdressing gives her the attention she craves.

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Review from Jacqueline D (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Abbotsleigh since October due to his vascular dementia and the care he has received has been excellent.
The staff are very friendly, considerate, approachable and very patient, also keeping the family informed of any health issues that may arise.
The staff treat visitors well
and are always offering tea and coffee.

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Review from Emily S (Granddaughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Abbotsleigh since August 2017. I find all of the staff are always very professional and hardworking. My grandmother's room is spacious and clean. The rest of the home is also kept very clean and always smells fresh. The new manager is very approachable and friendly.
I speak highly of Abbotsleigh and I would recommend it to others.

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Review from Janet A (Mother of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been put in various hospital wards, assessment centre's etc. for 6 months before she finally came to Abbotsleigh. All I can say is WOW. It is so clean, inviting and welcoming. It feels more like a hotel than a care home. The staff should be highly praised for there care and attention they
have given our mum and to myself and my brother when we visit.


Nothing is too much trouble and I have never seen or spoken to anyone who has not been happy and helpful.


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Review from Jo D (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad first went into Abbotsleigh Care Centre for respite back in July 2017 for 2 weeks, he was well cared for and looked after. Due to his illness, he now needs full-time care and is at present back at Abbotsleigh. The staff are very good with the residents and they are all treated as individuals
and nothing is too much for them. It was a difficult decision for us as a family but Abbotsleigh has made the whole process as stress-free as possible. I feel happy leaving him at the end of each visit knowing he is well looked after.

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Review from Barbara W (Wife of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful. The carers are kind. I am very happy with the service provided and I am happy that my husband is being looked after well. I enjoy coming in to visit to talking to the other residents as well.

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Review from J C (Husband of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has recently become a resident of Abbotsleigh Care Centre. From the first contact, the staff and management have been fast, responsive and very pleasant.


My wife is looked after great and the home looks clean and the food is good. Would certainly recommend the home to family and friends.


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Review from Daphne A (Daughter of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Abbotsleigh for just over a year. The staff are always very caring with my Dad, and when he is sleepy they put him back to bed so he is more comfortable.
As he is spending more time in his bedroom I mentioned that his furniture was a little elderly and getting tatty. Within a day
the furniture was replaced and it now looks far brighter in his room.
The activity staff are very good, reading poems with my Dad as it is one thing that he can still do, recite poetry. There is always something going on.
Last week there were all types of animals and my Dad became quite animated talking about a tortoise he once had (something I did not know!)
The staff are very good at liaising with me about any health issues and I really do feel I know what is going on with his care. A little thing, but we are always given a cuppa when we arrive, and I know my elderly mother appreciates this, especially when she has come on the train.

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Review from Kevin W (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Abbotsleigh Care Centre for almost two years. My mum has very challenging behaviour at times due to her dementia. The staff at Abbotsleigh are outstanding, very caring and patient, not only to my Mum but to all residents. All of the carers and nurses show so much affection
and care its so nice to watch, nothing is too much trouble and there is always a smile no matter how difficult the situation gets. I would highly recommend Abbotsleigh. The home is always very clean and my Mum is always looking and dressed just how she would love to be. I still play a role in my Mum's care but when I go home I know that my Mum will be very well cared for in my absence.

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Review from Tracy R (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at Abbotsleigh for just over a year and in that time I have seen a lot of changes and they have all been good. The home gives a friendly and homely feel.


The care my dad has received has been beyond all my expectations. Nothing is too much trouble for the staff. They go

out of their way to make the residents feel at home and treat them as individuals.


I have always found the staff very approachable and friendly, and when I leave my dad I know he is being cared for by a brilliant team. If you are looking for a care home then I can fully recommend this one.


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Review from Susan M (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care that my mother receives at this home. The staff are very caring and show great patience toward her. I always feel very welcome and my questions answered.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbotsleigh Care Centre is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) ) ÷ 197 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager

Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."


Joy

Joy Cagande

Job Title: Deputy Manager

Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.