Dependent on individual assessment and room size required
Please call ahead before visiting so that the flow of people into the home can be managed.
Onsite parking
Acacia House - Tenterden has a Review Score of 9.8 (9.841) out of 10, based on 35 reviews in the last 2 years. Over all time Acacia House - Tenterden has 73 reviews.
Review from E S (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're delighted to hear that you and your brother are happy with the care your mum receives at Acacia House. Our team is dedicated to providing compassionate and respectful care, and it's wonderful to know that this has made a positive impact. We truly appreciate your feedback on the improvements and will continue striving to provide the best possible experience for our residents and their families. Thank you for trusting us with your mum's care.
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Review from Lynette H (Sister of Resident) published on 19 March 2025
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback. It truly means a lot to us to hear that you feel welcome from the moment you arrive and that our team is providing the care and attention your sister deserves. Your kind words are a great encouragement to our staff, and we sincerely appreciate you taking the time to share them. Thank you for your support.
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Review from Steve K (Friend of Resident) published on 14 March 2025
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words and thoughtful review. We are delighted to hear that your friend has experienced such great care and improvement since joining us at Acacia House. Our team is dedicated to creating a warm, welcoming, and homely environment for both our residents and their loved ones, so it's wonderful to know that this has been your experience. We truly appreciate your recommendation and look forward to continuing to provide the best possible care for your friend.
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Review from Carly S (Daughter of Resident) published on 11 March 2025
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. It means a lot to us to know that we made a positive difference for your dad and your family during his time at Acacia House. Our team is truly dedicated to providing compassionate, dignified care, and your feedback reinforces why we do what we do. Thank you for taking the time to leave such a thoughtful review - we truly appreciate it.
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Review from Rose T (Daughter of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback! We're thrilled to hear that our commitment to high standards, communication and attentive care stands out to you. It means a lot to our team to know that our efforts make a positive difference, especially from someone with your experience. We're grateful for your kind words and will continue to uphold the level of care you've described. Thank you very much.
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Review from M S (Son of Resident) published on 18 October 2024
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4.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you for your kind words. We're glad to hear that you feel well cared for during your visits and that your mum enjoys the food. I'll pass on your lovely feedback to the team - it will mean a lot to them! If there's anything more we can do, please let us know.
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Review from Phil G (Son of Resident) published on 18 October 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for sharing your thoughts about your Dad's time at Acacia House. We're truly grateful that he feels at home here, and it's wonderful to know that he enjoys the environment and activities, including the recent trip to the war memorial. Hearing that Acacia has given you comfort and reassurance means everything to us. Our team strives to be supportive and welcoming, and we are glad to know that you feel well-informed and confident in the care your Dad receives. We will pass on your kind words to the staff, as they will be touched to hear how much their efforts are appreciated. Thank you again for your trust and for allowing us to be part of your Dad's journey.
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Review from Helena T (Daughter of Resident) published on 18 October 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We are truly honoured to care for your mum and it means the world to us that you and your family feel at peace knowing she's in good hands. Our team is dedicated to providing the best possible care, especially for residents like your mum, and we are grateful for your appreciation. We will make sure to pass on your wonderful feedback to the whole team. Thank you again for your support and trust.
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Review from Maureen D (Niece of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
On behalf of the team at Acacia, I would like to extend our heartfelt gratitude for the time and effort you kindly took to review us. It is an absolute pleasure having your aunt here and we are delighted that she settled in so well and has found her appetite again - we've found that good food always makes the world of difference to life's trials! Making our home as friendly and welcoming as possible is paramount to us, not just for our residents, but for our visitors too so receiving such wonderful feedback really means a lot to us. We wish you and your aunt every happiness upon her return to her hometown.
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Review from J L (Sister of Resident) published on 13 September 2024
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4.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you for sharing your sister's experience at Acacia House. It's wonderful to hear she's so happy and well cared for. The kindness of the staff and the positive atmosphere clearly make a big difference, and it's great to see our team recognised for their dedication.
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Review from Holly R (Granddaughter of Resident) published on 6 September 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're thrilled to hear that you had a positive experience during your visit and that your Grandad is happy and settled. Our team works hard to create a welcoming and comfortable environment, and it's wonderful to know that the little touches, like bringing a table and chairs outside, made a difference for your family. We truly appreciate your feedback and are grateful for the opportunity to care for your Grandad. If there's anything else we can do to support you or him, please don't hesitate to let us know!
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Review from N M (Grandson of Resident) published on 28 August 2024
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5.0 out of 5
The staff really can't do enough for you, and the events they put on are so well organised with amazing setups - the summer Wild West party was a great representation of the lengths they go to make such an effort for their residents and family. Cannot speak highly enough of this place. Thank you to all who provided the reassurance that my grandma is so well looked after and thought of.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback! We are thrilled to hear that your grandma is happy and settled at Acacia House, and it's great to know that our team's efforts to provide exceptional care and memorable experiences are making a positive impact. We're delighted that you enjoyed the Wild West party and appreciate your kind words about our staff. Your reassurance means the world to us, and we'll continue to do everything we can to ensure your grandma and all our residents feel well-cared for and at home. Thank you again for your support!
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Review from Mark L (Son of Resident) published on 27 August 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful review and for taking the time to share your experience with us. We're delighted to hear that your mum enjoyed the Western summer-themed party and that it brought a smile to her face. Our team takes great pride in creating special moments like these, and knowing how much it meant to both of you truly warms our hearts. Your kind words about our staff and care mean the world to us. We're honoured to care for your mum and are grateful for your continued trust and support.
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Review from Valerie B (Wife of Resident) published on 27 August 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your review. It brings us great joy to hear that you and your husband had such a wonderful time. Moments like these are what we strive for every day, and we're thrilled to see both of you happy. We're honoured to be a part of these special memories.
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Review from Linda C (Daughter of Resident) published on 27 August 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind review. It was our privilege to care for your mother, and we're glad we could provide the support she needed. Your trust means the world to us, and we're grateful for the opportunity to be there for you and your mother.
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Review from A C (Power of Attorney of Resident) published on 25 July 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you very much for your review. We are working together with our residents and family members in order to ensure that everyone is safe and happy in a friendly environment. It is our pleasure to look after your friend as he is brightening our days with his positive attitude.
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Review from S W (Wife of Resident) published on 22 July 2024
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5.0 out of 5
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you for taking the time to review our home, it was an absolute joy having your husband stay with us and we are always here for you if needs be.
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Review from R W (Son of Resident) published on 3 July 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Our team is grateful for your kind words. At Acacia, we pride ourselves with our person-centred family orientated care. We'll endeavour to keep smiling and brightening everyone's day. Thank you very much for taking the time to leave us a review.
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Review from Yvette M (Wife of Resident) published on 30 April 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you very much for your feedback. We are trying our best to make everyone feel as part of our family and ensure that everyone's safety and well-being is maintained.
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Review from Kelly K (Daughter of Resident) published on 30 April 2024
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5.0 out of 5
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you very much for your kind words. Acacia House's goal is to ensure that the quality of our service is maintained and that we are continuously working hard, embracing new ideas and changes that would help us get better and better. As we always do, all feedback received will be shared during our staff meetings, so again, thank you very much for taking the time to leave a review.
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The Review Score of 9.8 (9.841) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Acacia House - Tenterden is calculated as follows: ( (343 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 402 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
What is your job title?
I am the Registered Home Manager
How long have you been with the company?
I have been working for Abode Care Homes since November 2015
What sort of duties do you have at work?
Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.
What is your work experience/what are your qualifications in the care industry?
I started as a carer here in 2015 before qualifying for my UK PIN in 2016, I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.
Tell us a little about yourself.
I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.
What do you enjoy about working in a Nursing Home?
The fact that we can make a difference and we can be there for people in need.
What is your favourite thing about Acacia?
It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team and they all work together to ensure that everyone is being looked after.
Job Title: Home Administrator
Joined: 2022
What’s your job title?
Home Administrator
How long have you been with the company?
Since May 2022
What sort of duties do you have at work?
Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the resident's and staff's mental well-being by offering emotional support, friendship and advocacy.
What is your work experience / what are your qualifications in the care industry?
Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner who had dementia. I have further qualifications in Counselling Skills and management, and currently studying level 3 Health and Social care. I have previously worked in one other nursing home but left to join Acacia House as our Activities Coordinator providing a range of diverse, inclusive and person-centred activities suited to each and every resident, whether that was on a group basis or on a one-to-one level. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.
Tell us a little about yourself (hobbies/interests etc)
I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few but I am usually happy to give anything a chance, but I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy really. I'm not too sure what else to say!
What do you enjoy about working in a Nursing Home?
I love the togetherness between the residents and staff - it is a real team effort here - no day is the same and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.
What is your favourite thing about Acacia?
My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.
Job Title: RGN
Joined: 2021
Registered Nurse
