Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
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9.8 73 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is part of a pleasant village community, with attractive gardens and a stylishly decorated interior and quality furnishings.

Registered for forty-seven service users, the home's experienced team are accustomed to the challenges of personalised care, with extensive nursing capabilities and taking pride in a friendly and respectful service.

Abode Care Homes are a respected provider with homes in Kent and Essex, delivering nursing and residential services that support an active and fulfilling lifestyle.

Happiness is homemade.

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Care Provided by Acacia House - Tenterden

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristian Tarus (Home Manager)
  • Admission Criteria
    • Dependent on Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Acacia House - Tenterden

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,697
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • Dependent on individual assessment and room size required
  • (these prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.


  • Parking

  • Onsite parking


Acacia House - Tenterden Reviews (73)

Total of 73, showing 21-40
9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.841) out of 10, based on 35 reviews in the last 2 years. Over all time Acacia House - Tenterden has 73 reviews.

Overall Experience

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Date Published

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23
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Review from M N (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The current manager and his team have turned the home around. They genuinely care about the families as well as the residents. They are very friendly and approachable and always easy to get on with.
The home is clean as are the residents no matter what time of day you visit, and the residents are a
lot more relaxed under the current management team.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your review. Every member of our team works really hard and it is our goal to ensure that the standards of care are maintained, always trying to improve by implementing new ideas, promoting good practice and learning from our mistakes. Again, we could not thank you enough for these kind words.


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Review from K E (Friend of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant feeling after visiting. Staff and management very respectful and kind. Clean and calm environment.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for taking the time to leave a review. We will continue to work hard so we can always improve the quality of our service and maintain everyone's safety and happiness.


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Review from A H (Friend of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are only a friend but visit once or twice a week. We have found the staff to be polite, helpful and caring.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

Thank you for your kind review. We are really happy to hear you think positively of our staff members - our ethos here at Acacia is to treat everyone as we wish to be treated ourselves - we consider our residents as our extended family!


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Review from Nathan L (Grandson of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a member of the Acacia House family since June 2023, and despite the experience being very difficult for him leaving his own home after living 60+ years in the same place, Acacia House has made the transition seamless. I can’t thank the management team or the staff enough for
the dignity and respect my grandfather continues to receive on a daily basis. I heard so many horror stories of care homes that I was very against the idea, but can attest that my worries based on my experience were unfounded. If your family member manages to get a placement here you are blessed because it really is an amazing place with truly amazing people working there.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your lovely review. Here at Acacia House, it is our mission to treat everyone as we would like to be treated ourselves, and it has made our day to hear that you are happy with the standard of care your grandfather receives. Hope you'll have a lovely day, and looking forward to seeing you soon.


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Review from Laura R (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been my mother's full-time and live in carer since my dad died last July. She missed my dad very much and is bereaved (still). The support, encouragement, professionalism and insight they of Acacia gave to my mum in care just for 3 days was exemplary and second to none. I cant thank you enough.
Mum will be returning very soon, it helps me very much and she enjoys it too.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

Thank you so much for your kind words - we absolutely love having your mother come to stay with us for her respite care, she is wonderful and brightens all of our days. We can't wait for her next stay with us.


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Review from Tracy S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Acacia House since 2020, and during that time the care has been everything I had hoped for. It was an extremely difficult transition for my mum at a difficult time for everyone during the pandemic. My experience with the staff from carers to management has mostly been very
positive.
We have experienced some complications and difficulties with a person who visits Mum and this has been handled with a lot of care and even more patience by the manager of Acacia House.
The care staff and nurses are always so friendly and happy to accommodate any wishes for Mum, sometimes in difficult circumstances.
I am very confident that she is getting the best care possible. Thank you to the manager and his staff.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words and for trusting us with the care of your mother. We will continue to spread our positivity throughout the home and keep everyone safe and happy. Thank you for your continuous support and we look forward to seeing you soon.


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Review from B D (Brother-in-law of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law and brother-in-law always seem to be happy and content considering their circumstances. Their care has never been questioned and the staff are excellent. It is a very happy environment for them to be in.

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Review from K P (Goddaughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome via phone, asking if it's okay to visit my godfather. On arrival, I was greeted with a smile from a lovely admin member of staff who offered me a cup of drink. Very friendly home. My exit from the home was extremely nice.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

The whole team would like to thank you for your review. We always have a positive attitude and will continue to make sure that everyone is feeling welcomed into our home.


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Review from A C (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has advanced dementia. The manager, nurses and carers are caring, kind and patient. They seem conscientious and committed to maintaining and improving the service they provide. We receive a warm welcome when we visit. The home has a 'homely' atmosphere rather than a 'clinical' one. I feel
my father is safe at Acacia House care home.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

Thank you so much for your kind words, we love having your father here with us - he always brings sunshine to our days! We continually strive for excellence at Acacia so it is great to hear that you are happy with our service. Looking forward to seeing you soon.


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Review from Ellen C (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the friendliness of everyone, how you are welcomed like family and I can see a big difference in my brother. He is clean and happy and that makes me happy because I know he is being looked after and he is safe. I couldn't comment on food as I have not been there at meal times. As for drink, the
staff are always giving him drinks.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words. Acacia House's ethos is to make everyone feel that they are at home, where they are safe and comfortable. It is highly motivating seeing family members, such as yourself, visiting and spending quality time with their loved ones. Looking forward to seeing you soon.


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Review from C H (Partner of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in care for a year now. He settled in straight away and the staff have always been smiley and helpful. I feel very happy with his care. They have lots of activities in which residents can choose to take part in or not. Lovely gardens too.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your review. As you know, it is a pleasure to look after your partner and we are continuously working towards improving the quality of our service. I will let the staff members know that you appreciate their positive attitude and efficiency, I'm sure this will make them smile even more. Thank you very much again for taking the time to give us a review.


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Review from N R (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in very nicely and seems so happy.
We cannot fault the service and care of the management and the staff.
They are all wonderful and we feel there is a lovely family atmosphere whenever we visit.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for taking the time to leave a review and for your kind words. At Acacia House, we try to make everyone feel as part of our family which includes residents, staff members and family members. Thank you again for your kind words, I will make sure that this will be passed on to the team.


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Review from E T (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing manager and all his staff here have been amazing! What a great family feel, they have all created. We call the manager our guardian angle as he has helped us with speed, kindness, compassion and security. He couldn't be happier with Acacia House. Our Mum too is settling in nicely with the
help of the kind staff.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words. We see everyone here as part of our big family and we are lucky to have the opportunity of making the family grow bigger and bigger with such wonderful people like your mother and her daughters.


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Review from D W (Sister of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my brother was made a lot easier for me than I thought it would be. The management and the staff are second to none! Couldn't have wished for a better place for my brother to have his final days. The care and attention he received was amazing. We were kept informed of everything we needed to
know without any problems. When my brother passed away they contacted me immediately. Value for money yes, but it was funded on the NHS.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words. It was our pleasure getting to meet you and your brother, who shall not be forgotten. Don't forget that our door is always open if you would like to visit.


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Review from Deborah K (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Acacia House first for respite. The carers at the home gave notice, so Mum had to stay. It was unclear for a while if she would be able to stay, but luckily for us, she did. 18 months down the line, my dad's health became worse, and he had to go and stay at Acacia House after coming out
of the hospital. Acacia House has been amazing. We love the staff and can't fault it. If we do need to discuss something that may not feel quite right, we feel that we can and that it will be sorted.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words. We are more than happy to look after your mother and father and our main goal is to ensure that we do our best to keep everyone safe and happy.


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Review from Sue W (Wife of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and his staff highly enough. They treat everyone with care and respect and are always so welcoming when I visit my husband. Everywhere is clean and tidy with nowhere off limits. Although I obviously miss my husband very much, I am happy in the knowledge that he is loved and
cared for at Acacia House and feel that we are all members of the Acacia family.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Thank you very much for your kind words. I will make sure the rest of the team will be made aware of your feedback.


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Review from Robbie D (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Acacia House for several years now. I feel that the staff at 'Acacia House' have been very supportive to mum throughout her stay. I have chatted with the staff on many occasions both in person and over the phone and can honestly say that I've been regularly kept in the loop regarding
mum's time spent there, activities she participates in and what she eats etc. This is a well-run care home and I have some peace of mind knowing she is being well looked after.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

Many thanks for your review it is very much appreciated. It is lovely to see Mum accepting more of our 1.1 activities which is a huge improvement.


Kind regards


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Review from Tim S (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and clean. The staff seem friendly and diligent. I feel I can trust Mum is safe. Cons - fees are going up by 9.5% when I was told when Mum arrived in December that no fee increase was proposed. The fees are now some of the most expensive you can find anywhere (!) and so to justify this
the care and attention must now be the best you can find anywhere to justify these fees. It would be nice to receive a copy of weekly activities and for the other lounges to finally be finished and used. At the moment there is only one small lounge for all residents. Laundry service needs to separate clothes from bed linen as clothes are getting shrunk in the wash.

Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden

Hello Tim,
Thank you for your review. We apologise for the inconvenience caused by the fee increase proposal, we can discuss this on your next visit or if more convenient we can arrange a telephone call. I have discussed your concerns with the activities coordinator and we can assure you that Mum receives a copy of the week's activities on a weekly basis (every Monday), however going forward we will also send this via email to you. We have the main lounge and dining room available for the residents to sit and relax, also the green lounge is available for families and residents to use as explained when you first visited us. The red lounge will be finished this week and open to everyone at all times. The clothes are being separated from the linen and staff have been reminded to set up the correct programmes when washing all laundry, in addition to this additional training has been provided to all staff to prevent this from reoccurring.


Thank you very much for your feedback.


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Review from A M (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and helpful. Mum had a fall 2 weeks ago and they have all been marvellous. They have a lot of patience. I can visit or ring whenever I choose.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

We are so pleased that Mum is back to her usual self again, and we always enjoy our phone conversations.


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Review from Nicola H (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff at Acacia House highly enough. Dad is warm and comfortable at all times. As family members, we are welcomed every time we visit. Every resident is treated individually and with respect.

Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden

Hi Nicola,


Many thanks for the review, we are happy to have you and your family as part of the Acacia family!


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Acacia House - Tenterden is calculated as follows: ( (343 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 402 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Cristian

Cristian

Job Title: Home Manager

Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015 before qualifying for my UK PIN in 2016, I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team and they all work together to ensure that everyone is being looked after.


Emily

Emily

Job Title: Home Administrator

Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the resident's and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner who had dementia. I have further qualifications in Counselling Skills and management, and currently studying level 3 Health and Social care. I have previously worked in one other nursing home but left to join Acacia House as our Activities Coordinator providing a range of diverse, inclusive and person-centred activities suited to each and every resident, whether that was on a group basis or on a one-to-one level. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests etc)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few but I am usually happy to give anything a chance, but I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.


Anu

Anu Merin

Job Title: RGN

Joined: 2021

Registered Nurse