Dependent on individual assessment and room size required
Please call ahead before visiting so that the flow of people into the home can be managed.
Onsite parking
Acacia House - Tenterden has a Review Score of 9.8 (9.841) out of 10, based on 35 reviews in the last 2 years. Over all time Acacia House - Tenterden has 73 reviews.
Review from F A (Resident) assisted by family/friend published on 30 November 2017
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Overall Experience
5.0 out of 5
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Review from Beverley L (Daughter of Resident) published on 20 June 2017
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Overall Experience
4.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for your kind words. It was a pleasure to look after both your dad and then your mum.
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Review from Madeleine C (Daughter of Resident) published on 23 March 2017
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Overall Experience
4.0 out of 5
Dad was kept very clean and as well dressed as he would allow, not always cooperating with a choice of clothing, but that's dementia for you. He was also very well fed. If he was going through a "fussy" stage, the chef would often pop down with an alternative meal just to encourage him to eat!
Dad was treated with kindness and dignity. He was safe and secure. My family and I were able to visit him at any time, with no restrictions. When my elderly mother visited, the staff went out of their way to look after her, too.
Dad passed away peacefully on 7th Jan. Acacia House is a home with a heart.
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Review from Richard G (Son of Resident) published on 11 November 2016
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Overall Experience
4.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for your kind comments. I will pass these on to the team.
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Review from Mary-Anne S (Daughter of Resident) published on 4 November 2016
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Overall Experience
5.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for the comments. I will pass them on to the team.
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Review from Audrey M (Wife of Resident) assisted by family/friend published on 4 November 2016
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Overall Experience
5.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for your kind comments. I will pass them back to the team.
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Review from Sandra B (Friend of Resident) published on 4 November 2016
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Overall Experience
4.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Glad to hear your friend was looked after and happy. Sorry you felt the home could have been cleaner. We are working with the house keeping team to improve this.
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Review from S F (Son of Resident) published on 3 November 2016
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Overall Experience
3.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Glad you are pleased with activities. Blinds will be replaced very shortly.
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Review from Ann M (Wife of Resident) published on 3 November 2016
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Overall Experience
5.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for your kind comments. Will pass this on the team.
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Review from Christine N (Daughter of Resident) published on 31 October 2016
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Overall Experience
4.0 out of 5
Reply from Lisa Turner, Home Manager at Acacia House - Tenterden
Thank you for your comments about how kind the staff are. Glad you are pleased with the new flooring.
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Review from Paul H (Friend of Resident) published on 31 October 2016
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4.0 out of 5
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Review from Marilyn S (Wife of Resident) published on 30 June 2016
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5.0 out of 5
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Review from Marjorie F (Resident) published on 7 April 2016
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5.0 out of 5
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The Review Score of 9.8 (9.841) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Acacia House - Tenterden is calculated as follows: ( (343 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 402 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2017
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Job Title: Home Manager
Joined: 2022
What is your job title?
I am the Registered Home Manager
How long have you been with the company?
I have been working for Abode Care Homes since November 2015
What sort of duties do you have at work?
Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.
What is your work experience/what are your qualifications in the care industry?
I started as a carer here in 2015 before qualifying for my UK PIN in 2016, I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.
Tell us a little about yourself.
I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.
What do you enjoy about working in a Nursing Home?
The fact that we can make a difference and we can be there for people in need.
What is your favourite thing about Acacia?
It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team and they all work together to ensure that everyone is being looked after.
Job Title: Home Administrator
Joined: 2022
What’s your job title?
Home Administrator
How long have you been with the company?
Since May 2022
What sort of duties do you have at work?
Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the resident's and staff's mental well-being by offering emotional support, friendship and advocacy.
What is your work experience / what are your qualifications in the care industry?
Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner who had dementia. I have further qualifications in Counselling Skills and management, and currently studying level 3 Health and Social care. I have previously worked in one other nursing home but left to join Acacia House as our Activities Coordinator providing a range of diverse, inclusive and person-centred activities suited to each and every resident, whether that was on a group basis or on a one-to-one level. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.
Tell us a little about yourself (hobbies/interests etc)
I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few but I am usually happy to give anything a chance, but I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy really. I'm not too sure what else to say!
What do you enjoy about working in a Nursing Home?
I love the togetherness between the residents and staff - it is a real team effort here - no day is the same and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.
What is your favourite thing about Acacia?
My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.
Job Title: RGN
Joined: 2021
Registered Nurse
