Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
Submit a Review
9.5 67 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.

Show Ashley Gardens Care Centre on the Map

Care Provided by Ashley Gardens Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashley Gardens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,635
    • Self-Funded Nursing Care from £1,635
    • RESPITE Self-Funded Residential Care from £1,734
    • RESPITE Self-Funded Nursing Care from £1,735
  • (these prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You do not have to book an appointment, you can view at any time


  • Parking

  • Car parking available


Ashley Gardens Care Centre Reviews (67)

Total of 67, showing 1-20
9.5

Ashley Gardens Care Centre has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Ashley Gardens Care Centre has 67 reviews.

Overall Experience

  • 40
  • 25
  • 1
  • 0
  • 1

Date Published

67
9
14
20
47

Review from S C (Husband of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited my wife the staff were very friendly with us and she looked very happy. She eats all of her food which is very good because in the other home she would not eat so I know she is happy. I live in London so I can not go and see her as much as I would like but I know she is being looked
after very well, so thank you very much for that and a Happy New Year to you all from all the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet W (Sister of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who is end-of-life is very well looked after. Bathed every day and has cream put all over her body. She is moved in the bed regularly so as to avoid bed sores. Communication between staff is excellent. Cleaning in the room is of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S E (Niece of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my auntie once a week and have found the staff very caring. The rooms are very clean and the dining area is lovely. I go to her room to get her a drink and find it is very clean. I cannot find any faults in the areas that I have seen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Gardens Care Centre was the only home in the area that could take Mum after a spell in hospital. I was worried as I had heard bad reports but can honestly say they are the best! Mum is truly cared for by all the staff, who are very attentive and treat her like one of their own. I cannot praise
the carers and nurses enough who work hard and still have the time and patience to sit and talk with the residents and their families. Nothing is too much trouble, kept informed of Mum's care every time we visit. They give first-class care, keeping residents entertained daily and not just left in a chair all day getting bored. Always something going on, a lovely calm place and happy Mum is in the right place and no longer worry about her, she is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Respite Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff from all departments, with options of additional activities weekly, meal variety and dietary needs very good. The attention to individual care requirements needed for a homely type stay and the special little cat that visits the communal gardens daily.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The current manager has achieved good results relating to staffing levels, better practices of staff and recognising weak areas. Thus CQC result of Good overall. Responsibility and hard-working team hopefully will continue with the new manager. Aesthetic improvements have resulted in a far more pleasant
environment. Progressive plans for 2025 are welcome. The job is always changing and all areas will need monitoring. Catering is very good. Activities, cleanliness and laundry are very good. The reception is welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V S (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been significant improvement in all areas of the home. Going forward this standard and ethos should be encouraged and maintained both for the benefit of the residents and moral of staff who now have the guidance and benchmark from which they can continue to move forward. Catering excellent,
cleaning is excellent as is the activity program.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shayna F (Niece of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Once we managed to get a meeting with management actions were taken and they were quick. Every care home will have their issues which I understand, I've worked in a care home and in a management position myself and apparently our concerns and requests were not getting passed on. However once I spoke
with the Deputy manager and Nurse myself and my father were impressed with how quick the actions occurred. They were both nice to keep us updated on his progress and his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home since May 24. She was previously in a different home in Maidstone which was terrible care. We cannot fault Ashley Gardens Care Centre. The care she receives is amazing, carers and nurses make sure my mum is looked after and nothing is too much trouble for them. So pleased
with this home, would recommend this home. Well done for giving my mum the care she needs and mum is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Husband of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved in in January 2014.
It was cold and we came by ambulance from hospital. They took us to a lovely room warm clean and with a big window.
The staff made a big fuss of us and I was happy to go home knowing my lovely wife was in good hands, we're still here so it must be good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Ashley Gardens Maidstone and as a family we wanted to feed back how happy we are at the care Mum gets from the carers on her level who look after her on a daily basis. Following a recent resident's family general meeting which was positive to hear of future plans, we were all
asked for feedback and my dad raised a point to improve Mum's feeding procedure, this has been filtered through to the staff on Mum's level straight away. As a family, staff on Mum's level are very good and we want to pass on our thanks mainly to two members of staff in particular who always go a little further and we can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael I (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for with the utmost care and respect as were her immediate family. On our visits, she always looked clean tidy and very comfortable. Great knowledgeable team. At the end of my mum's life, the palliative end-of-life care was very calming and loving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul I (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ashley Gardens for 8 months and had the most wonderful care throughout. The staff were most attentive and often went out of their way to create a loving bond with her. As relatives and visitors at the home we were always looked after and were offered home comforts.
A lovely
setting at Ashley Gardens and excellent facilities. At the end of my mother’s life they made everything calm and peaceful.
Thanks to everyone at Ashley Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Granddaughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came to Ashley Gardens Care Centre in November 2023.
Grandad is in the early stages of dementia.
His stay here has been nothing more than amazing the staff & management have gone above and beyond for him to meet his needs.
He is so happy and settled and very well cared for here.
Couldn’t
wish for a better home for Grandad to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion H (Sister-in-law of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been at Ashley Gardens since October 2023. Personal care is outstanding, my relative is always well-presented. The home is so clean and the staff are very friendly and nothing is too much bother. The food is as good as what his wife would have given him. As a family, we are impressed
with everything about Ashley Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances W (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here to be assessed to see if I could live on my own, I was so humiliated because my daughter-in-law and son didn't want me to. I have been living in France but my husband had died from Parkinson's and cancer so I was ill, I had nursed him to the end - I was sent here. When you gave me my
life back with wonderful kindness. One thing, closing the corridor door at night, carers couldn't hear someone shout for help and with dementia, didn't have the strength to press the button (but they had hidden strengths).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Grandson of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Have gone to the CQC, local authority. Healthcare Homes will keep going about the disgusting standards at this facility. Insects were left squashed on windows, the previous resident's belongings were left in the room, bare walls and broken TVs, and staff not responding to issues when raised. The worst
thing is medication hidden behind a television and suggested my Nan put them there when she is bed-bound. No idea when she did not get her medication. No safeguarding in place and clearly neglecting the residents. The person opposite was in a state of distress, threw a yoghurt and the carer was rude to them and left. Yoghurt was left on the floor. Patient alarm calls are not answered and they go off constantly. My Nans alarm was unplugged. When raised previously it was then removed altogether. Was able to walk into the home freely to find her and into the patient's rooms as no staff was visible. Codes to move around the building were scratched into the ceilings and walls. Issues have been raised before and no action taken.

Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for taking the time to provide your feedback. One of our directors has made multiple attempts to contact you by telephone but we have been unable to speak to you. We would much prefer to discuss your concerns in person rather than respond publicly on a review site and we would ask that you return our calls. We are taking your feedback extremely seriously and are fully investigating your allegations. We will advise our findings back to you and also to the CQC and LA.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard C (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst exploring and trying to comprehend the myriad of homes whilst awaiting for social services to assess my mum's needs, I wandered into this home and came across the manager. Suffice to say, the manager was more than helpful and offered to provide an assessment as to my mum's needs. This attitude
of going above and beyond extends to the staff to the point that my mum currently resides in the home by choice!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Regular Volunteer) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always courteous and caring. They make an effort to engage with people. The place is clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Nephew of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my aunt to Ashley Gardens due to my concerns in her previous home. At first, I was not sure whether Ashley Gardens was a better place for her because of their CQC rating, but goodness, after I met the manager it had completely blown my mind away and with all the recent changes being
done for the better. Running a home is tough but I can see how resilient she is! The team here at Ashley Gardens is the most welcoming, friendly and extremely hardworking. Nothing fazed them. I visit my aunt at least twice a week, they have the best team who goes over and above. I’m glad I made the right decision, and it’s wonderful to see all the changes unfolding in front of our eyes!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Ashley Gardens Care Centre is calculated as follows: ( (156 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 228 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Amanda

Amanda Lailey

Job Title: Home Manager

With a B.Sc. Hons in Mental Health Nursing and a Level 3 in Education and Training, I believe kindness and joy make a house a home. I strive to ensure residents receive the best care while feeling comfortable, happy, and truly at home.


Corina

Corina Fierbientaneu

Job Title: Deputy Manager

Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Deputy Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years experience of working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.


Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”


Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”


Wesley

Wesley Brooks

Job Title: Kitchen Manager

Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.


Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."


Frequently Asked Questions about Ashley Gardens Care Centre

What types of Care is Ashley Gardens Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Gardens Care Centre provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Ashley Gardens Care Centre have?

There are 89 Single Rooms.

What are the Facilities & Services at Ashley Gardens Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashley Gardens Care Centre to the centre of Maidstone?

2.6 mile(s) as the crow flies, distance by road may be significantly further.