Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
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9.5 67 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.

Show Ashley Gardens Care Centre on the Map

Care Provided by Ashley Gardens Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashley Gardens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,635
    • Self-Funded Nursing Care from £1,635
    • RESPITE Self-Funded Residential Care from £1,734
    • RESPITE Self-Funded Nursing Care from £1,735
  • (these prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You do not have to book an appointment, you can view at any time


  • Parking

  • Car parking available


Ashley Gardens Care Centre Reviews (67)

Total of 67, showing 21-40
9.5

Ashley Gardens Care Centre has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Ashley Gardens Care Centre has 67 reviews.

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Review from M G (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and friendly.

Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for your kind words. We are delighted to have you with us.


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Review from E L (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the carers very much. They look after me very well.

Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for taking the time to leave us a review. Your comments will be greatly appreciated by the team.


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Review from Georgina D (Daughter-in-law of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy here. We have no complaints at all. We like the way in which Mum can leave her room and walk with her trolley up to the lounge if and when she wants to. The staff are very good, especially the laundry ladies, they always chat to Mum whilst putting her clothes away. They all did
very well during covid.

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Review from Clifford D (Husband of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is suffering from a very bad stroke and is bedridden and unable to speak or eat and is fed with a tube. She always seems content on my daily visit. On the odd occasion she is agitated, the staff will re-position her so that she is comfy again. Although she is confined to her room (she does not
like her wheelchair) the activities staff visit her on special occasions so she gets involved in some way (her memory is very limited). I am happy with her keep.

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Review from Matt S (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had a fall at home and as a result of her injuries got delirium and couldn't manage to look after herself and went to Ashley Gardens in December 2021. She settled in well and the staff were great and welcomed her but needed full-on care and was basically bedbound but was happy and content.
Recently there seems to be more and more improvements to the home and the staff are really switched on and motivated, from the reception to the carers themselves they are all fantastic, even the food has improved recently. To top it all my mum has improved massively through the love and care she receives and can feed herself and even use a walker with the assistance of the great team of carers! I would say the care my mum receives from the home is fantastic and it's as though the staff treat her like she was their mother which is as much as anyone can hope for! Well done Ashley Gardens team, please keep up the good work.

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Review from David B (Husband of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Ashley Gardens for 2 years. All the staff were brilliant. They showed care and respect and kept her dignity. Their actions were genuine and from the heart. They guided me and comforted me overwhelmingly. My wife was constantly watched over 24/7. The management are true compassionate professionals.
This home has got to be one of the best.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much David for taking the time to leave such a lovely review for Ashley Gardens. It means the world to us all to hear such positive comments and I will share them with the team. It was our pleasure to take care of your wife and she will be missed greatly.


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Review from J D (Niece of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my uncle was only a resident for approx 6 weeks before he passed away, he seemed very happy and well cared for. When moving my uncle from another home to Ashley Gardens the admin staff were amazing - all very helpful and patient. The manager is also lovely and seems to genuinely care. Seems
a very well-run home. The maintenance man was also very helpful and quick at doing jobs.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. It was an absolute pleasure for us to take care of your Uncle even for this short period and we are so glad as a team that he was happy here. I will of course pass your lovely feedback onto the team.


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Review from Julie R (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Ashley Gardens for 3 years. We were delighted with her care. Mum had dementia and mobility issues and initially was confused/upset. The staff worked hard to resolve problems, moving her closer to the nurses’ office to help her settle. Once Mum got to know the staff and became familiar with
her surroundings, she often seemed happy and content. Mum was unable to walk but mobilised using her feet to push a wheelchair, enabling her to talk to the staff and other residents. Mum really liked the affection the staff showed her and particularly enjoyed being outside. Ashley Gardens has pleasant outdoor spaces that the residents are supported to use. Walking around the home, we noticed how the staff would make Mum welcome and chat with her like an old friend. The home is professionally managed. The manager is welcoming, easy to talk to and responsive. Unsurprisingly, there have been some issues but she always responded quickly. She clarified things, reassured us when needed and promptly effected change if warranted.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such a lovely review, Julie. It has been an absolute pleasure to care for Mum and we all miss her greatly. I will of course share this lovely feedback with the team. Best Wishes, Jo.


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Review from Craig S (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to this great care home a few years ago and settled in very well and very quickly. I have found the staff very caring, encouraging and dedicated to the job of looking after their residents.
As I do not reside in England, local visits by me are not possible but I have been kept fully
informed by newsletter of all the activities at the care home together with phone calls keeping me up to date with my father's wellbeing, this is very much appreciated.
I was sad to learn that Covid had affected this care home despite every effort being made by staff to avoid this happening but despite this tragedy, the staff have remained resilient and continue to provide a high level of care and I must place on record my thanks for this dedication and commitment especially during these difficult times.
Thank you once again and I wish all the staff and residents all the best for 2021.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Craig, for taking the time to leave such a lovely review of Ashley Gardens. It was an absolute pleasure to look after your Dad. I will of course pass on your positive feedback to the team as they do love to hear when they have been recognised in such a positive way.


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Review from Robin T (Nephew of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed a care home for my aunt we were so pleased that we found Ashley Gardens. She has been a resident for over 5 years and when visiting we have always found her well looked after by the nurse and care assistants.
The staff were always welcoming and helpful and in this difficult time, we
were happy that they would look after her.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Robin, for taking the time to leave such a lovely review of Ashley Gardens. I will pass on your feedback to the team. Jo


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Review from Tammy H (Granddaughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashely Gardens Care Centre is a friendly welcoming place. My grandmother was moved here in February 2020 and she loves all the activities, food and nurses.
Always well organised and we remain very well informed throughout lockdown. Visiting since lockdown has still seen the home take precautions.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you, Tammy, for taking the time to leave such a positive review of Ashley Gardens. I will of course share this lovely feedback with the team. Best Wishes Jo


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Review from Gina B (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in the care of the wonderful staff at Ashley Gardens for 15 months, the staff got to know him and his ways very quickly. During this very difficult time of lockdown they have become one big family and have cared for my Dad and due to some very difficult family circumstances have supported
my Mum with unlimited patience, understanding and unconditional care. Nothing is too much trouble, the staff gave my Mum and Dad a social distancing 55th wedding anniversary dinner to remember. During the lockdown, the staff ensured that we were able to keep in touch with Dad by face time calls and they sent a lovely video of all the residents on Dad's suite. The manager has kept us informed of any covid related changes by zoom meetings and newsletters. I have been very happy with the care and support the staff have provided for both my Dad and our family. Thank you.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you, Gina, for leaving such a lovely review of Ashley Gardens. It is a pleasure to care for Dad, and his sense of humour always keeps us smiling. I will share your lovely feedback with the team and look forward to some normality for our visiting in 2021.


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Review from Dawn B (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are committed to providing the best possible care in what has been the most challenging times. We have confidence that Mum's needs are now fully met, and she is well cared for. We can't wait to be able to visit properly, but until such time, the Care Home has done everything they
can to keep communication flowing. If there are any issues or concerns, you know they can be raised and will be responded to promptly and professionally. I wouldn't hesitate to recommend.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Dawn, for taking the time to leave Ashley Gardens such a lovely review. It is an absolute pleasure caring for Mum, and we really miss seeing you all properly. I can't wait for things to return to normal. I will share your lovely feedback with the staff team.


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Review from Brenda F (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, since Covid 19 restrictions, I have not had a lot of face to face with my dad, however, the home were very quick to erect 'the pod' and/or devise other ways for me/family to communicate with him. The staff have been excellent in enabling phone calls and/or facetime and recently these have been
more successful as staff seem more familiar with the technology to support Dad in talking with us. At these times Dad looks well and staff seem to have a positive rapport with him (and his humour!).
Any communication I have had with staff has always been very helpful and they seem genuinely keen to ensure Dad is well looked after and remains in touch with us (albeit via phone calls).
The manager, as always, remains alert to any issues that may arise and keeps us informed of any updates concerning Covid or otherwise.
A huge thank you to all - I hope you know how much you are appreciated.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Brenda, for taking the time to leave Ashley Gardens such a lovely review. I am so glad we have been able to maintain contact for you all with Dad and appreciate your participation in the zoom meetings. Your ongoing support and understanding have been so important to us during 2020 and your positivity keeps us all going. I will of course share your amazing feedback with the team and thank you again. Jo


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Review from Rob E (Son-in-law of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum-in-law, 96, has been cared for at Ashley Gardens for almost three years now. Up until lockdown, we would regularly visit her without having made an appointment. She was always looking clean and cared for. The staff were always lovely. Mum was comfortable and very happy. The food was of the
very highest quality. The kitchen staff are brilliant! This care home is like a big family! Any problems are dealt with immediately by the manager. This lady really does have her finger on all the buttons. The Zoom meetings all through lockdown have been so helpful. Cracking staff. One big family for our loved ones!
Lovely people. I cannot fault this home. Love them all.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Rob, for taking the time to leave Ashley Gardens such fabulous feedback. You have been so supportive and understanding throughout 2020 and its the positivity of you all that has kept us all going. We really do feel like a big family here and you are all most definitely a big part of this. I really appreciate your participation in my zoom meetings and really look forward to seeing you soon. Jo


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Review from K H (Husband of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in your care for just over 3 months. Although they were her last 3 months she seemed to be in good spirits and content. Her passing was peaceful and I was well supported at the end.
Due to Covid restrictions, it was not possible to go into the building and communications with the staff
suffered consequently. I felt very isolated in the first few weeks and very out of touch.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave Ashley Gardens a 5-star review. I am so sorry that we didn't meet your needs in terms of communication at the start of the placement however I know we did discuss this and we now have put measures in place to improve our communication during these challenging times to ensure family members don't feel isolated when their loved one is first with us. We do miss your lovely wife and think of you both often. Best wishes, Jo.


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Review from N W (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always answer the phone promptly and messages are passed on if reply required.
Staff always smiling and give warm welcome to visiting family, have coped incredibly well during Covid. Zoom meetings from the manager were excellent, facetime and zoom with dad much appreciated. The visiting pod put
up for Covid excellent! Well done to the manager and team.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such a lovely positive review of Ashley Gardens. You have been so supportive of us over the past 8 months and we as a home really appreciate your ongoing patience and understanding through these challenging times. I will of course share your lovely feedback with the team. Best wishes Jo.


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Review from Robert W (Nephew of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about our aunt going into a care home, but we need not have worried. Why? Because she went into Ashley Gardens Care Centre in Maidstone and they took the VERY greatest care of her. All the staff were very friendly and welcoming, they answered all our questions and they kept us informed
of any changes to her health straight away. She could be a very difficult lady but they always treated her with kindness, caring, patience and a sense of humour! We never had a minute’s worry about her whilst she was there and we are very grateful for all their help. Thank you, Ashley Gardens.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Many Thanks Robert for taking the time to leave us such a lovely review. Myself and the team are so appreciative of such lovely feedback and I will share this with the team. Your Aunt was an absolute character and we all miss her greatly - She did love her tea and plate of biscuits and would always say yes and give such a lovely smile if I offered this to her.


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Review from T B (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was only at Ashley Gardens for a short time. The staff worked very hard to keep him happy and comfortable through this difficult time. We knew he was in safe hands.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Tracey for taking the time to leave Ashley Gardens this lovely review. It was an absolute pleasure and privilege for us to have taken care of Dad even though only for a short time. I used to enjoy our chats about walks in the country and we all miss him. I will of course share your feedback with the team as they love to hear positive comments about our lovely home.


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Review from Beryl S (Sister of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who has dementia came to Ashley Gardens Care Centre October 2019 after suffering a stroke, at first we thought she was on a downward spiral, but due to the care she has been receiving, there has been a great improvement in her condition for the better. At first, we had to try to persuade her
to eat, but on our last visits ( pre Covid 19) she was feeding herself, enjoying her food and gaining weight. We look forward to being able to visit again.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Many thanks, Beryl, for taking the time to leave such a positive review for Ashley Gardens. We really appreciate your support and understanding of the measures we have in place to manage the current situation. We can't wait to welcome you back to visit as soon as it is safe to do so. I will share your lovely comments with the team as they really like reading such positive feedback.


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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Ashley Gardens Care Centre is calculated as follows: ( (156 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 228 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (6)

Amanda

Amanda Lailey

Job Title: Home Manager

With a B.Sc. Hons in Mental Health Nursing and a Level 3 in Education and Training, I believe kindness and joy make a house a home. I strive to ensure residents receive the best care while feeling comfortable, happy, and truly at home.


Corina

Corina Fierbientaneu

Job Title: Deputy Manager

Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Deputy Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years experience of working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.


Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”


Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”


Wesley

Wesley Brooks

Job Title: Kitchen Manager

Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.


Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."