Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
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9.5 67 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.

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Care Provided by Ashley Gardens Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashley Gardens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,635
    • Self-Funded Nursing Care from £1,635
    • RESPITE Self-Funded Residential Care from £1,734
    • RESPITE Self-Funded Nursing Care from £1,735
  • (these prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You do not have to book an appointment, you can view at any time


  • Parking

  • Car parking available


Ashley Gardens Care Centre Reviews (67)

Total of 67, showing 41-60
9.5

Ashley Gardens Care Centre has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Ashley Gardens Care Centre has 67 reviews.

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Review from Bev M (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a great distance from the home, especially in these uncertain times. It is a great relief that I know my mother is getting the best possible care. I have nothing but admiration for the professionalism and care shown by all the staff I have been in contact with. The newsletters, weekly video
meetings/calls so I can see and speak my mother; all are so so much appreciated in these difficult times. My mother has been in Ashley Gardens since last September. There have been lots of visits from other members of our family over the period until lockdown. They all say the same, how pleased we are that Mum is there, certainly the very best place for all her needs and care. Excellent.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such an amazing review for Ashley Gardens. We as a team really appreciate your positive feedback and I am so glad that the new ways we are keeping in touch with you all are currently are working well for you. I will pass on your lovely feedback to the team as they love to hear such positive comments.


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Review from Sharon P (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved my dad was given a room at Ashley Gardens, it’s a brilliant home, the staff are so caring, and they treat the residents like they are family. I highly recommend the home to anyone. I know my dad is well cared for, which takes a lot of worry off me. Thank you all for your outstanding
work.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

I would just like to say a massive thank you Sharon for taking the time to leave such an amazing review of Ashley Gardens. I will pass this onto the team - It will make their day - It has certainly made mine. It is a total privilege to look after Dad.


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Review from Helen P (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Ashley Gardens for a short time but she was made to feel so welcomed. It is very obvious that the staff have a caring attitude towards all of the residents. I cannot fault the care that my mum received, I was able to leave her knowing that she was safe. I could not have asked for
more. Thank you all so much for your kindness during such a difficult time.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for your lovely words about our home and staff - It was an absolute pleasure to care for your Mum, and we are so glad you were happy with the care and attention given. I will share this with the team as positive feedback means the world to them.


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Review from Robin B (Nephew of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall standard. Friendly and hard-working staff.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thankyou so much for your lovely review of Ashley Gardens. I will share this feedback with the team to reinforce how much they are appreciated.


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Review from Brenda H (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and well cared for. She feels happy and safe.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. We as a team really appreciate the feedback received.


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Review from Maurice C (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife is on palliative care, she is unable to take part in any activities as she is in bed most of the time. But they seem good for the other residents.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Maurice, for taking the time to review Ashley Gardens. We really appreciate your feedback which will be shared with the whole team.


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Review from Bill F (Brother of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very caring and do their very best to make all the patients as happy as possible.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Bill for taking the time to review Ashley Gardens. We really appreciate your feedback and this will be shared with the whole team.


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Review from Janet D (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has improved greatly from being here and she is very happy.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Janet, for taking the time to review Ashley Gardens. We really appreciate your feedback which we share as a team.


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Review from Jean L (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here since Oct 2018 and all the time mum has been here she has been looked after very well. All of mum's needs have been taken care of. The staff are friendly and always willing to help and answer questions.

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Review from Peter B (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. I am delighted that you would recommend us and will share your review with the team.


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Review from P G (Sister of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a comfort to myself and family to know that my sister is being so well cared for in her time of need. The staff from top to bottom are doing a wonderful job and our thanks go out to every one of them. Well done and thank you.

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Review from Linda M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is happy and settled.

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Review from A S (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Gardens have cared for my Mother for one and a half years now. They have helped to assist in a challenging journey to ensure the best outcomes for my Mothers nursing and dementia needs, implementing them accordingly. Any periodic issue when highlighted is addressed promptly. Staff and management
were hired for their residents and families during difficult circumstances. There are many carers who go that extra mile to ensure their designated residents are safe and comfortable. A pureed diet provided is well presented and of good quality and quantity.

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Review from M G (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very happy here. Staff friendly and kind. Room bright, sunny and comfortable.
The food is to a high standard. She enjoys a lie-in in the morning.
She sleeps a lot because of her age, 92, but seems very contented and peaceful.
I always feel welcome when I visit.

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Review from L P (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is my second review and I am pleased to say from my previous review things have changed for the good. The issues I had in my last review have been dealt with by the manager. She couldn't have been more helpful and has assured me that I am to contact her with any problems, she will do her best to
deal with them as soon as possible.

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Review from David H (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care home. Glad we found this place for her.

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Review from Michael H (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and attentive.

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Review from Sharon W (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never having an experience of a nursing home, I didn't know what to expect. The only time anything relevant to this type of care is shown within the media, it is of a sorry nature. Unfortunately, the highlights are never told to the public. This home is clean, friendly and runs extremely efficiently.
There are always activities, daily for the residents to attend. The food is first class but most of all the caring is very positive. All of the carers are kind, professional and above all patient (ideally another carer per unit would be advantageous).

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Review from Sandra W (Wife of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ashley Gardens are doing a very good job. They are doing what I can no longer do. The staff are very caring and I have no complaints?

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Review from Linda B (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the members of staff that I have met have been extremely helpful and approachable.


They care for my mum in a considerate and compassionate way.


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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Ashley Gardens Care Centre is calculated as follows: ( (156 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 228 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Amanda

Amanda Lailey

Job Title: Home Manager

With a B.Sc. Hons in Mental Health Nursing and a Level 3 in Education and Training, I believe kindness and joy make a house a home. I strive to ensure residents receive the best care while feeling comfortable, happy, and truly at home.


Corina

Corina Fierbientaneu

Job Title: Deputy Manager

Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Deputy Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years experience of working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.


Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”


Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”


Wesley

Wesley Brooks

Job Title: Kitchen Manager

Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.


Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."