Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
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9.5 67 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.

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Care Provided by Ashley Gardens Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashley Gardens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,635
    • Self-Funded Nursing Care from £1,635
    • RESPITE Self-Funded Residential Care from £1,734
    • RESPITE Self-Funded Nursing Care from £1,735
  • (these prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You do not have to book an appointment, you can view at any time


  • Parking

  • Car parking available


Ashley Gardens Care Centre Reviews (67)

Total of 67, showing 61-67
9.5

Ashley Gardens Care Centre has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Ashley Gardens Care Centre has 67 reviews.

Overall Experience

  • 40
  • 25
  • 1
  • 0
  • 1

Date Published

67
9
14
20
47

Review from I M (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care and facilities. Staff always very pleasant and helpful. This is the best place for my husband.

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Review from ART (Son of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this home for over 2 years. I think she is as happy as she can be. Although there is nothing like being in your own home, she has her own room. Activities are most afternoons and they range from dog racing on the TV, bingo, art and craft to singers. There is also a little shop to buy
things, a quiet room, a remembrance room with an old wireless and war memorabilia in it. Staff and management are very patient and kind most of the time. I feel Mum and Mum's family are lucky she is here. They also have a room to hold little functions in.

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Review from P C (Grandson of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Gardens seem to be a well-run nursing home. The staff do their utmost to care for the residents. There are occasions where it takes longer than it should to respond to the resident's buzzers and the night staff seem to be a bit sparse. That said, Ashley Gardens is always clean and has a good
atmosphere.

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Review from JS (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by Ashley Gardens Care Centre. Dad can be difficult but they seem to know just how to deal with him in a very professional but kind and caring way. All members of staff (including admin) know who he is and will pop up to see him if needs be. I cannot rate the care home
highly enough. It is an extremely well-run home.

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Review from Julie P (Wife of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and take excellent care of my husband. They are so good with him, so patient.

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Review from Derek B (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff in all aspects of care, without exception they treat everyone with respect, give plenty of time when needed, to residents.

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Review from Carol R (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no faults with the home whatsoever. It is all good. If we have a problem we go to the office and speak with the Management.

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Ashley Gardens Care Centre is calculated as follows: ( (156 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 228 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Amanda

Amanda Lailey

Job Title: Home Manager

With a B.Sc. Hons in Mental Health Nursing and a Level 3 in Education and Training, I believe kindness and joy make a house a home. I strive to ensure residents receive the best care while feeling comfortable, happy, and truly at home.


Corina

Corina Fierbientaneu

Job Title: Deputy Manager

Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Deputy Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years experience of working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.


Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”


Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”


Wesley

Wesley Brooks

Job Title: Kitchen Manager

Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.


Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."