What types of Care is Barchester Ashminster House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ashminster House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Ashminster House Care Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Ashminster House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashminster House Care Home to the centre of Ashford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Ashminster House Care Home, Clive Dennis Court, Off Hythe Road, Ashford, Kent TN24 0LX

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Review from Susan W (Sister-in-law of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience

I find Barchester Ashminster House Care Home to be a really caring, person-centred and happy place. Staff are always friendly with time to give any answers to questions you may ask.

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Review from Tricia H (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been in the home for about three months. I cannot praise the staff enough. He has been well cared for in a lovely, welcoming environment. Nothing is too much trouble for the staff regarding the family needs and there is always someone available to allay the family's concerns. I am impressed

with the activities that are on offer. My husband is well fed and has settled well in the home which gives me peace of mind. I would recommend this home to anyone.

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Review from N A (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident here since August. This home has lovely staff and some nice communal areas (lounges, coffee area, dining room). The presentation and decor are luxurious compared to some I have seen. Nice carpets, wallpaper and decorative touches. Gardens are not expansive but nicely kept

and provide areas for sitting with a cuppa, bird feeding/watching. In good weather, activities are held in the garden (e.g. BBQ, crafts, live musical/comedy shows). Some of the rooms are small for residents who have mobility issues and therefore have wheelchairs/strollers taking up floor space. Can make opening wardrobe doors a juggling act. All rooms have private WC and basin.
A spa bath is available for residents. Complete with chair winch for safely getting in and out.
The general shower room is large but does lack support handrails, a shower chair is available to sit whilst washing.
There are excellent teams onsite for nursing, caring, activities and entertainment, laundry, catering and maintenance.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your words of kindness, this will be shared with the team. It means so much when you share your positives experiences and recognise the hard work our teams do.

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Review from Cheryl B (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

My husband was here on two weeks respite. Overall, was very happy, staff were lovely and very welcoming, especially one member of staff who was such a lovely, caring lady. The amount of food and drink is outstanding and all very fresh and well-cooked. My husband was always clean and well-presented.

The only thing is it's a little dated on memory lane but understand it's being upgraded in September and also felt there could be a bit more activities laid on, maybe a singer or little group.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for taking the time to write a review. We really value your feedback as it helps us to continue to deliver a great service to those in our care.

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Review from H E (Granddaughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience

When my nan became unwell, she went into hospital and couldn't go home. As a family, we made the decision to find a care home and found Barchester Ashminster House Care Home and what a decision we made. We can't fault the care she was provided from beginning to end. The staff to management were fantastic!

Sadly, Nan passed away but the last memories we have are amazing.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your kind words, they mean a lot. It was a pleasure having your nan stay with us, we all grew very attached to her and she will be missed. Please don't hesitate to get in touch if we can help in any way.

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Review from C D (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

A huge thank you to all the staff at Ashminster House who cared for my father-in-law.
Everyone was always helpful, genuinely caring, efficient and professional helping us to feel that he was in the best possible place and being well looked after. You all do a great job and always with a smile! With

thanks from all our family.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your kind words. It means so much when you share your positive experiences and recognise the hard work our teams do. We will make sure your feedback is shared with our team.

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Review from Rachel S (Daughter of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience

After four very bad weeks at home, Barchester Ashminster House Care Home took my father in for a two-week respite care. I can't recommend this home enough. From the first call to the last day, everyone was caring and professional. The nurse was amazing and went above and beyond to care for my, sometimes

difficult, father. All staff were very good and I felt like part of the family, not just a number.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your words of kindness. It was a pleasure to have your father stay with us. Please come and visit us again at one of our events or just pop in for a cup of tea.

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Review from Denise M (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience

Our mum has been at Barchester Ashminster House Care Home for just over two years now and I would again like to thank all the staff for everything they do. Nothing is too much trouble and the dedicated care, love and kindness everyone gives consistently shines through. Mum is very happy and settled

and it is a pleasure to spend time with her and the other residents and staff at Ashminster House.
I would like to give special mentions to the catering team whose culinary skills are outstanding, the domestic team for keeping everything so spotlessly clean and tidy, and the entertainment/activities team who are constantly thinking of new ways to get to know and stimulate the residents so that all can join in and enjoy the activities. Thank you also for making us feel so welcome every time we visit, we really do feel part of the Ashminster House extended family.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your kind-hearted compliments. I look forward to sharing your kind compliments with my team, whom I am sure will be grateful for the recognition of their hard work.

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Review from Jackie W (Wife of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My husband has been at Barchester Ashminster House Care Home for two years, the care, kindness and understanding has been unbelievable. The staff are all fantastic, not only to my husband but also to the family, they do really care and are there to put an arm around you when times are hard. We were

so very lucky that my husband is in Ashminster Care Home. You have as a team given us extra time with him and for that we will always be grateful. Thank you.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your thoughtful words Jackie, this will be shared with all the staff.

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Review from Jane m (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My mum has been at Ashminster for over five years. She had her 79th birthday in September, and as always, the manager and all staff went out of their way to make it a very special day for Mum and us as a family; we used the family room and had a party.
My mum is in the later stages of Dementia, and

the care Mum receives from all the staff is outstanding - a real family feel to the home.
All the staff are excellent, go the extra mile, and are welcoming, friendly and caring, and I can sleep at night knowing my precious mum is receiving the best care.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Dear Jane, thank you for your kind words. These words of kindness will be shared with the staff.

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Review from Steven B (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

My mother stayed at Ashminster for a two-week respite stay.
This was her first time at a care home and we were nervous about how she would react.
From the moment we arrived, the staff were welcoming, friendly and caring.
She soon settled in and kept saying what a wonderful place it was.
Ashminster

is very professionally run, with excellent staff.
It is very well maintained and spotlessly clean, with excellent facilities and superb food.
But above all, it is homely.
We have been so pleased with how well this first stay went we have booked Mum in for another respite stay next month.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Dear Steven, thank you for your thoughtful words, this will be shared with the staff.

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Review from M C (Son of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience

Wow, where do I start? I started with very caring, loving and supportive friendly staff who will go out of their way to help and support care for the person who is under their care. My mum was under their care at the last minutes of her life they showed so much support and comfort to my mum and her

family at this sad time, nothing was too much trouble for them. So thank you to all the staff for lining the main road to show my mum off. From the bottom of my heart, thank you for being so caring.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your kind words, your comments will be shared with our team. It was our pleasure to care for your mother and to know you all as a family.

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Review from Bridget F (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

My father has only been a resident for a short period of time, but all the staff are attentive to all residents and show courtesy at all times.
All enquiries are answered quickly and sensitively.
I would recommend this care home to anyone considering this option for a relative.

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Review from M A (Wife of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience

My husband has been a resident in this care home for nearly one year, initially in the nursing unit, then moved to the dementia unit, Memory Lane. We, the family, are delighted with the care and kindness shown to him. Nurses, carers, admin staff, cleaners and all staff work together as a team. The atmosphere

is warm and friendly. Visitors are made to feel part of the wider family, being offered tea/coffee whenever these are being served to the residents.
A special word of appreciation must go to the nurses and carers, whose patience and kindness are unfailing. I am always kept informed about any change in my husband's health or treatment. I warmly recommend this care home.

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Review from P S (Daughter-in-law of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience

My mother-in-law went to Ashminster Home after falling ill at home and sadly passed away after about 4 weeks. However, during the time she was there, she was looked after extremely well by all the staff. They were all so caring and treated her with such dignity. We were always made very welcome when

we visited. The staff always kept the family informed of any changes in her health and nothing was too much trouble. I would highly recommend this care home to anyone.

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Review from Sandra R (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience

Sadly Dad was only at Ashminster for 2 weeks before his death, but during that time he settled very well and was very happy. His needs were more than met ad our family were always made very welcome and the staff were brilliant - I couldn't have asked for more.
Thank you for your excellent care and

loving attention.

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Review from Christine D (Sister of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience

My daughter and I visited numerous homes in the Kent area in 2018 looking for a nursing care home for my brother, who would need 24-hour nursing care and was hugely impressed with the nursing staff and facilities at Ashminster House. My brother was a resident in their nursing care facility for almost

4 years and passed recently. The staff, whether nursing or domestic, showed the greatest care and love for my brother. He was extremely well looked after and because of his complex medical needs, the nursing staff would always call me and advise me of any changes to his physical health. It gave me great comfort knowing that I would always be kept informed and was able to attend hospital appointments. During the pandemic, I was always kept informed of the latest restrictions, and every effort was provided by the staff so I could keep in touch by Skype. I really can't praise them enough for their compassion and care of my brother, and also for the hugs and comfort they gave me during the end stage.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you very much for your thoughtful words, and this will be shared with the team. Caring for your brother and getting to know you was our pleasure.

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Review from J W (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience

The care at Ashminster House has been excellent. Our father was there for 5 weeks he was very happy and always commented on how nothing was too much trouble. He was always very comfortable and the staff who cared for him were always caring, attentive and supportive. The home is scrupulously clean and

well maintained and we couldn't have wished for a nicer place for him to have his end of life care.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you very much for your kind words and this will be shared with the staff. It was an absolute pleasure to care for your dad and to get to know you as a family.

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Review from K L (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

First experience of a care home for my 86 year old mother who after a period of time in hospital, following a serious fall and some respite required, I have been delighted with her progress. After five weeks of care, she is ready to go home. The staff have been wonderful. The choice of food and quality

was appreciated by mum and special thanks go to the general manager who went above and beyond. Would certainly recommend it.

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Review from Tracey J (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience

My sister and I researched a number of nursing homes before making the decision to place our mum in Ashminster House. Mum’s health needs had changed rapidly and seriously so as to require 24-hour nursing care which could not easily be provided in her own home. From the start of the process we were very

impressed with the atmosphere at the home, the dedication of the entire team and the management and interpersonal skills of the General Manager. Our mum has multiple and complex health issues but she is so well looked after by the very friendly, professional and caring nursing team led by Unit Nurse Manager. She is treated with respect, dignity and compassion. We are always kept informed of any changes or concerns in relation to mum’s health. Her quite exacting dietary likes and dislikes are also efficiently responded to by the catering team! Our mum is clearly calm and relaxed at Ashminster House and we know that she is safe and in great hands.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you so much for your kind words of appreciation that will be shared with all the staff at Ashminster House. We are delighted that your Mum is happy at Ashminster House and with the care she is receiving, but as you know, my door is always open should you have any worries, concerns or compliments at any time.

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Meet the Team (9)

Syndie Parbhu

Job Title: General Manager

Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.

I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.

Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.

I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.

Outside of work I enjoy spending time with my daughters and socialising with friends.

Sarah Lamb-Hammond

Job Title: Deputy Manager

Joined: 2023

My name is Sarah, I am the Deputy Manager of Ashminster House Care Home.

I have been a Registered Nurse since 2013 and I have gained a wealth of experience in medicine, surgery, emergency, geriatrics, and neurorehabilitation over the years. I joined the Barchester team in February 2023 as a Unit Nurse Manager on our Memory Lane Unit for people living with Dementia. In May 2022, I was promoted to Deputy Manager where I support and work along with the General Manager to ensure that optimal care and service is provided in the home.

Ashminster House is a heart-warming place to be and I have been enjoying my experience from day one! I believe that all residents' needs are to be met at the highest standard with a person-centred approach.

Tracy Richards

Job Title: Administrator

Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.

Alex Beacroft

Job Title: Administrative Assistant

Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.

I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.

Outside of work I like to shop and go out for nice meals with friends and family.

Daniela Georgieva

Job Title: Unit Nurse Manager

Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.

Sabrina Cox

Job Title: Care Practitioner

Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.

She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.

Sabrina currently leads our very homely Residential Dementia Unit with her team.

In her own time, Sabrina enjoys spending time with her family.

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant

Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.

I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.

My interests outside of work include antiques, dogs and spending time with my family.

Gary Ward

Job Title: Head of Maintenance

Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.

Matthew Lamb

Job Title: Head Chef

Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.

Barchester Ashminster House Care Home

Care Provided by Barchester Ashminster House Care Home

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Funding & Fees Guide for Barchester Ashminster House Care Home

Facilities

Barchester Ashminster House Care Home Reviews (87)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

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Awards / Recognitions (92)