Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX
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9.8 87 Reviews
  • Barchester Ashminster House Care Home, Ashford
Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

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Care Provided by Barchester Ashminster House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Syndie Parbhu (General Manager)
  • Admission Criteria
    • Older People and Older People with Dementia
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashminster House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,863

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ashminster House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashminster House Care Home Reviews (87)

Total of 87, showing 21-40
9.8

Barchester Ashminster House Care Home has a Review Score of 9.8 (9.844) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Ashminster House Care Home has 87 reviews.

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Review from S C (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care and kindness shown to mum during her stay. It has been instrumental in improving her mind, mobility and diet, providing comfort in a safe and well-organised establishment.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you kindly for your review of Ashminster House. It has been a pleasure to take care of your Mum. We will share your review with our staff.


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Review from Glen J (Wife of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in a very confused state and quite poorly, I can only say thank you to the staff and management who helped us to make the transition for my husband as easy as it could be and for us as a family. I will be forever grateful for their help. He continues now to improve and that is all thanks
to the care he has received. My daughter and I enjoy our visits, there is a lovely garden and always something going on. There are plenty of quiet places to sit as well. My husband is eating better and enjoying his food - I feel every effort is made to make sure the residents have everything they need.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you very much for your warm words. It is important for us to receive feedback and this will be shared with the staff. We are glad that your husband has settled so well with us and will continue to do our utmost to provide him with the best person-centered care.


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Review from F B (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father who suffers from Alzheimer's came in initially recovering from a hospital visit, but ended up staying for five months. In this time he was very well looked after at the Ashminster House. He enjoyed the food a lot and was treated with kindness and respect by the staff. Thank you to the whole
team at the home.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you for your positive words this will be shared with the members of the team.


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Review from Rick H (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Barchester Ashminster House in July 2019. It was Intended as a temporary stay however Ashminster has now become his home. The staff have helped the whole family adjust to the changes in Dad’s health and life. They have earned our trust as their care and emotional support for our father
has been fantastic. Particularly through lockdown when they have truly become part of his family. Through such challenging circumstances, we will forever be grateful for what they have done for him. As a family, we have forged a really close relationship with everyone there. They have always been open to suggestions and to changes even when thrown a few curve balls. There is always a friendly greeting and we always hear laughter when we visit or video call. Dad genuinely feels loved there and we can’t really ask for more than that. Did we make the right choice in Ashminster, absolutely!

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Dear Rick,
Thank you for your kind words and I will be delighted to share this with the team. As a team, we enjoy working with you and your family to promote the well-being of your dad.


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Review from M S (Son of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff attitude, really helpful. Dad settled in really well and loves it.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you very much for your review of our home, it is greatly appreciated. We are very glad that your Dad has settled in well with us and your comments will be relayed to the staff who look after him.


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Review from Laura D (Next of Kin) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Ashminster House, I found an extremely clean home. The carers are extremely helpful, professional and thoughtful and I feel I must mention the lady in charge of the carers who goes the extra mile. My sister is settled and enjoys the food, she loves the panacottas. Everything I saw was homemade
and looked appetising and tasty. They will try and make food specially if the patient fancies something, not on the menu. I cannot fault the care and feel my sister is definitely in the right place for her needs which unfortunately is palliative. They are doing a brilliant job during difficult times. Thank you to everyone at Ashminster for helping to look after her and putting my mind at rest that she is being cared for as it has been extremely difficult for me living in the Midlands and just visiting as and when I can.

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Review from Kirsty H (Great-granddaughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely superb, the staff there are friendly and helpful nothing is too much trouble, they generally care for everyone that is in there. It’s not just a job to them. The food the residents have is fantastic and you could go and have dinner with your relative/friend (before COVID)
the care home is always clean and tidy. The procedures they have in place in order to let you see your relatives during these testing times are second to none. I would highly recommend this care home to anyone.

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Review from Jane T (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Ashminster House since February this year first and since day one the staff have been wonderful to mum and the family mum is very happy there and it was the best decision we made a wonderful place and have been brilliant through the last couple of rough months.

Reply from Syndie Parbhu, General Manager at Barchester Ashminster House Care Home

Thank you very much for your review of our Home. These kind words will be shared with the staff as they work very hard and positive feedback is greatly appreciated.


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Review from Maria P (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here recently after not receiving good care from a previous home and I can’t believe the care she has received in such a short time - it has been amazing. The staff are extremely caring and to see the difference in my mum is outstanding. We feel so relieved that she is now happy and being
cared for as she should be. We have been well informed of her daily progress and FaceTimed with her and the staff have all been great. I would highly recommend this home.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you kindly for your review of our home. It means a great deal to us to receive feedback and this will be relayed to our staff.


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Review from Sarah B (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living here since 2018 and she been happy there - she likes most of the staff. Mum enjoys the food they serve. When Mum lived on her own, she didn’t care for her self and wouldn’t get out of her bed as she has dementia, but since she has been in Ashminster House, they get her out of
bed and gets her in the lounge most days. When Mum went in, she had lost a lot of weight, but now they have got Mum to eat. The staff have got Mum to join in some of the activities and coffee mornings.

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Review from S L (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident of the dementia floor for a number of years and has received excellent care. The home is always clean and tidy. The staff who look after him are an extremely important part of this care and for us their kindness and patience with him is invaluable. The consistency of staff
has helped dad feel more relaxed as he recognises faces and is not subjected to continual changes which would unnerve him. We are providing this review at a time when Ashminster is having to deal with unprecedented challenges due to COVID 19. For us, as a family, it is hard not to be able to visit our dad but the home were quick to set up a system whereby we ring and book video calls with him as often as we want. Each time we have spoken to him he has been surrounded by all the faces we know who regularly look after him which is a great relief to us and a credit to the staff that they are committed to the residents and staying safe so that they can continue to care for our loved ones.

Reply from Beverley Therese, General Manager at Barchester Ashminster House Care Home

Thank you very much for taking the time to review Ashminster House. Your views of our home are very important to us as a team, especially during these challenging times.
I will relay your kind words to all the team in Ashminster House.


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Review from D M (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here and the care he received was outstanding. All the staff were friendly and caring and helpful with any questions we had. I was also very impressed with the support they gave my Mum who visited daily. A very nice clean and homely care home.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

We would like to thank you for taking the time to review Ashminster House. Your comments will be relayed to staff, who I am sure will be very grateful for the feedback as they all work so hard to make Ashminster House a friendly and caring environment.


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Review from E K (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for almost five years. All the staff know and understand her very well so she benefits form continuity of care. The communication between the staff and relatives is good so health issues are highlighted straight away. The range of activities offered has increased and this
must involve a great deal of effort. My Mum's religious beliefs are respected and the staff encourage her to join the Church services, which means a great deal to her. I am confident that my Mum is comfortable and very well cared for by all the excellent staff.

Reply from Beverley Therese, General Manager at Barchester Ashminster House Care Home

Thank you for taking the time to review our home. We appreciate your comments and your feedback is very important to us and will be relayed to Staff.


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Review from D E (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely pleased with the choice of home for my mother as she really enjoyed her stay at a difficult time in her life. She was not treated as a patient but almost as a friend by the staff who carry out a very difficult job. My only criticism would be that the smoking area could be improved by
removing "woody compost area" as this looks really messy and the area was used by my mother virtually every day.

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Review from Carol B (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashminster House was a lovely place for mum to go to. Because mum had Alziehmers, we didn't like having her go in a care home but Ashminster House out our minds at ease.
The staff were extremely good and it put my mind at ease knowing my mum was being cared for properly. The staff are lovely and I
would recommend this home to anyone.

Reply from Beverley Therese, General Manager at Barchester Ashminster House Care Home

Thank you so much for taking the time to review Ashminster House. Your views of our home are very important to us and greatly appreciated and will be relayed to our Team.


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Review from Lesely H (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give a special commendation to all the staff of Rose Court in Ashminster House where my mother was resident for almost 2 years.
The care, kindness and professionalism shown to my mother whilst in their charge has been outstanding, particularly in view of her dementia which meant that
she could be very challenging at times.
A well deserved 5 gold stars is awarded for their obvious dedication to the job.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you very much for taking the time to review our home. Your comments are greatly appreciated and will be passed on to the staff on Rose Court.


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Review from P M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No concerns as I know Mum's very well cared for. The staff are all friendly and the carers are brilliant, taking Mum's special needs into consideration! I'm always kept well informed.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you for taking the time to review our home. Your feedback is very important to us with regards to improving the services we offer.


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Review from Sarah M (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashminster House Care Home have looked after our Dad for the final 4 weeks of his life. We cannot praise them enough for the care and support our Dad was given. Nothing was too much trouble, from finding a longer bed (Dad was a very tall man), to making us sandwiches. Well done Ashminster. 1st class.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you very much for your review. Your feedback is very important to us and will be relayed to the Staff that put their heart and soul into looking after our Residents and their families at such a precious time. It is always heart warming to know that the work we do here makes a difference.


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Review from Marilyn W (Sister of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at this nursing home is 100%, everyone is friendly. The staff are very efficient and treat the residents with dignity and respect. My sister spent her last few days in a calm and peaceful environment. Myself, family and friends were encouraged to partake of lovely cakes and biscuits cooked
by the chef, tea, coffee and drinks were on hand at all times. The manager was so kind and helpful at all times, especially when my sister passed away. I can't thank them enough.

Reply from Andrea French, Administrator at Barchester Ashminster House Care Home

Thank you so much for taking the time to review our home. At Ashminster House we endeavour to provide the best care possible for our Clients and we also feel it is very important to look after families and friends. It is great to hear positive feedback and appreciation, as this is very rewarding to our Staff.


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Review from Bonita G (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was failed by NHS so my sister and I paid for a private ambulance to take him to Ashminster House on 14 December 2018. He could literally do nothing for himself and literally dying before our eyes. Within a month he was able to go to lunch in the dining room and feed himself. He had put on
over a stone in that month and looked so much better. Showered, hair cut and looking well and happy. The carers are first class and accommodation 5 stars.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Barchester Ashminster House Care Home is calculated as follows: ( (123 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (9)

Syndie

Syndie Parbhu

Job Title: General Manager

Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.


I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.


Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.


I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.


Outside of work I enjoy spending time with my daughters and socialising with friends.


Sarah

Sarah Lamb-Hammond

Job Title: Deputy Manager

Joined: 2023

My name is Sarah, I am the Deputy Manager of Ashminster House Care Home.


I have been a Registered Nurse since 2013 and I have gained a wealth of experience in medicine, surgery, emergency, geriatrics, and neurorehabilitation over the years. I joined the Barchester team in February 2023 as a Unit Nurse Manager on our Memory Lane Unit for people living with Dementia. In May 2022, I was promoted to Deputy Manager where I support and work along with the General Manager to ensure that optimal care and service is provided in the home.


Ashminster House is a heart-warming place to be and I have been enjoying my experience from day one! I believe that all residents' needs are to be met at the highest standard with a person-centred approach.


Tracy

Tracy Richards

Job Title: Administrator

Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.


Alex

Alex Beacroft

Job Title: Administrative Assistant

Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.


I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.


Outside of work I like to shop and go out for nice meals with friends and family.


Daniela

Daniela Georgieva

Job Title: Unit Nurse Manager

Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.


Sabrina

Sabrina Cox

Job Title: Care Practitioner

Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.


She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.


Sabrina currently leads our very homely Residential Dementia Unit with her team.


In her own time, Sabrina enjoys spending time with her family.


Elaine

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant

Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.


I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.


My interests outside of work include antiques, dogs and spending time with my family.


Gary

Gary Ward

Job Title: Head of Maintenance

Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.


Matthew

Matthew Lamb

Job Title: Head Chef

Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.