Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX
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9.8 87 Reviews
  • Barchester Ashminster House Care Home, Ashford
Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

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Care Provided by Barchester Ashminster House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Syndie Parbhu (General Manager)
  • Admission Criteria
    • Older People and Older People with Dementia
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashminster House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,863

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ashminster House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashminster House Care Home Reviews (87)

Total of 87, showing 61-80
9.8

Barchester Ashminster House Care Home has a Review Score of 9.8 (9.844) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Ashminster House Care Home has 87 reviews.

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Review from Joe R (Son of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Barchester Ashminster House Care Home following a hospital admission. Cannot fault the staff or the home. Mum has settled in well and I am pleased.

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Review from Bob C (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my dad's care. Everybody is very helpful.

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Review from Elaine R (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashminster for six months now, we have been made welcome by everyone from the moment we arrived.
Mum is very happy and frequently tells us how friendly, kind and caring everyone is towards her," nothing is too much trouble". She is treated with dignity and supported day and night,
the staff listen.
The acting manager, unit manager, all the nurses and staff are friendly professional and approachable.
Mum always looks well cared for and is encouraged to sit in the lounge and join in. Mealtimes are relaxed, background music playing, and everyone is encouraged to eat at their own pace with staff quietly assisting if needed.
I am so glad we found Ashminster and I believe Mum is happy too.

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Review from Malcolm S (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a short-term resident, end of life care. Her care was excellent and she passed away in peace and with extreme dignity. The staff were all friendly and caring and they would do anything for her. The manager knew all of Mum's circumstances, remembered my name which was rather impressive.

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Review from I M (Resident) assisted by family/friend published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think you can find a better home. I am looked after very well. I think the manager is amazing. The carers are all very nice girls. Always very kind and willing to help. The head chef is very good and does a good variety of food and tries to please. It is a shame he is going - Can you find one
like him.

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Review from Ian K (Son-in-law of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Ashminster House for over a year now and enjoys the care she receives. She remains mobile and takes part in a number of activities such as cooking, handicraft and bingo. She receives excellent care from dedicated staff who regularly give us feedback and are very caring and
helpful at all times.

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Review from Lynn H (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy for Mum to be in a lovely caring home. Nothing was too much trouble.

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Review from Ann D (Cousin of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great atmosphere, clean, friendly, good food. Very impressed so far. Home from home environment. Thank you.

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Review from Alan D (Cousin of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the cleanliness and friendly staff. Would certainly recommend it to family and friends.

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Review from Edward U (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased how this home is meeting my medical needs. My wife is also a resident with dementia. All levels of staff work well together and I am sure that we are well looked after.

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Review from H J A (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I have enjoyed my time here, the staff are very helpful and are always there to give advice when it's needed - nothing is too much trouble.

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Review from M T (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy - very good. Excellent staff. Enjoyable company and games and quizzes.

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Review from Patricia Jean L (Wife of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for 3 and a half years. It was very difficult in the beginning when all staff and management tried to help my husband settle down. It took me a long time to accept my dear husband being away from our home. I spend most days at the home where I love to be.
The staff
and management are amazing. He is looked after great. It's not what we want for our loved ones but with all their help I am now coping a lot better.

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Review from Rebecca R (Granddaughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was lucky enough to get a place at Ashminster in January 2017. Ashminster staff are so caring towards my grandmother, looking after her in a gentle, respectful and professional way. The home is very well run by the general manager, who has always been on hand to liaise with our family.
I would highly recommend Ashminster to other families as I know from unfortunate first-hand experience that gems like this home are few and far between.

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Review from J E H (Husband of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the husband of an 86year old Parkinson's Disease sufferer, who entered the home 10 weeks ago when she was very unwell indeed.
Thanks to the care received she is now well enough, against all expectations, to return home again.
The management, nurses and carers were (with one exception) pleasant
and welcoming at all times.
The general atmosphere was happy, relaxed and quietly efficient.

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Review from J P (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had dementia for over 8 years and spent her last 16 months living in Ashminster House. After interviewing 5 other care homes, I chose Ashminster because it looked and smelt clean and the staff were all well presented. Furthermore, when caring for my wife, I found them all to be most helpful,
caring and sensitive to her many needs. Basically, nothing she required was too much trouble. My wife, family and I consider it most fortunate that she was in Ashminster for the last 16 months of her life.
At 86, I am enjoying a 4-week respite at Ashminster to help me recover from a knee replacement. As the staff did such a good job helping my wife, I thought that I would take advantage of the same facilities that she had received.

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Review from Linda W (Daughter-in-law of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially and reluctantly went into Ashminster House Care Home October 2016 for 3 weeks respite care after Dad had a fall and was admitted to hospital. Unfortunately, his recovery was very slow and Mum had to stay in Ashminster for longer. In December Dad joined Mum for convalescence. The staff
pulled out all the stops to get them a double room and all in time for Mums birthday. Dad was very poorly and never really recovered from his fall and passed away after only 1week in Ashminster. During this time the staff were amazing and gave them both all the care and attention they needed. Mum is still in Ashminster and only just this week has decided that she is going to sell her property and stay in Ashminster House Care Home permanently. The family knew this was the only realistic option she had but we had to wait for Mum to come to this conclusion herself.


The dedicated staff continue to give outstanding support to Mum and us and in helping to make this transition through a difficult time.


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Review from Angela C (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment that my sister and I walked into Ashminster House to find a suitable nursing home for my mum, we felt at home. From the manager down, we and mum were treated with nothing but kindness, respect and dignity. Mum went into Ashminster House for end of life care and she could not have
had better care. The staff all do a very difficult job with kindness and compassion at all times. I have nothing but praise for them all.

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Review from Jacqueline B (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought that my mother would be cared for in a nursing home but from the moment that we walked through the doors at Ashminster House, we knew that this was the right place for her and the family.
Our mother was looked after with compassion, dignity and respect.
We will never forget what you
all did for her.
You are truly amazing people - thank you.

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Review from Dennis F (Nephew of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear aunt has just lost her long three and a half year battle with dementia. The love and care that she received right up to her death have been both touching and reassuring both for us and our dear aunt. The level of care and nursing achieved from the staff is a credit to the general manager who
from her first visit to interview my aunt has overseen her care on her three and a half year battle with this awful illness. We as a family would like to thank all of the staff at Ashminster House for all they have done.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Barchester Ashminster House Care Home is calculated as follows: ( (123 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (9)

Syndie

Syndie Parbhu

Job Title: General Manager

Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.


I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.


Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.


I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.


Outside of work I enjoy spending time with my daughters and socialising with friends.


Sarah

Sarah Lamb-Hammond

Job Title: Deputy Manager

Joined: 2023

My name is Sarah, I am the Deputy Manager of Ashminster House Care Home.


I have been a Registered Nurse since 2013 and I have gained a wealth of experience in medicine, surgery, emergency, geriatrics, and neurorehabilitation over the years. I joined the Barchester team in February 2023 as a Unit Nurse Manager on our Memory Lane Unit for people living with Dementia. In May 2022, I was promoted to Deputy Manager where I support and work along with the General Manager to ensure that optimal care and service is provided in the home.


Ashminster House is a heart-warming place to be and I have been enjoying my experience from day one! I believe that all residents' needs are to be met at the highest standard with a person-centred approach.


Tracy

Tracy Richards

Job Title: Administrator

Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.


Alex

Alex Beacroft

Job Title: Administrative Assistant

Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.


I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.


Outside of work I like to shop and go out for nice meals with friends and family.


Daniela

Daniela Georgieva

Job Title: Unit Nurse Manager

Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.


Sabrina

Sabrina Cox

Job Title: Care Practitioner

Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.


She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.


Sabrina currently leads our very homely Residential Dementia Unit with her team.


In her own time, Sabrina enjoys spending time with her family.


Elaine

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant

Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.


I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.


My interests outside of work include antiques, dogs and spending time with my family.


Gary

Gary Ward

Job Title: Head of Maintenance

Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.


Matthew

Matthew Lamb

Job Title: Head Chef

Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.