Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX
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9.8 87 Reviews
  • Barchester Ashminster House Care Home, Ashford
Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

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Care Provided by Barchester Ashminster House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Syndie Parbhu (General Manager)
  • Admission Criteria
    • Older People and Older People with Dementia
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashminster House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,863

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ashminster House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashminster House Care Home Reviews (87)

Total of 87, showing 81-87
9.8

Barchester Ashminster House Care Home has a Review Score of 9.8 (9.844) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Ashminster House Care Home has 87 reviews.

Overall Experience

  • 76
  • 10
  • 1
  • 0
  • 0

Date Published

87
3
6
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75

Review from Jan D (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum was only at the home for a short while, the care she received was excellent. The staff looked after her with compassion respect and maintained her dignity at all times. Their understanding of dementia was outstanding and always tried to involve her in the activities of which there were
plenty In the last few weeks of her life the staff's caring, professional manner was a credit to the home. This was given from the managers right down to the domestic staff. We will never forget their kind words and constant refreshments too.

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Review from Paul H (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident of Ashminster House. From the first contact, the staff and management have been fast to respond, efficient and genuinely caring. Since move moved in, we have found the staff warm, friendly and willing to assist in any way they can. Information about care is
readily available and the staff welcome the input of relatives. Although Mum having to go to a care home was a very difficult step to have to take, our experiences at Ashminster House has reassured us that Mum is in the best possible place for her needs.

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Review from Edward B (Brother-in-law of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Rather disappointed that on the death of my brother-in-law, the home apart from telling us that he had died, they never had the decency to say how sorry they were by mouth or letter that he had passed.

Reply from Lynda Ellis, General Manager at Barchester Ashminster House Care Home

Dear Sir,
Thank you for taking the time to share your feedback following the care for your brother-in-law during his stay at Ashminster House. We pride ourselves on our close and attentive care to our residents and their families along with our understanding surrounding the sensitivity of a family member passing away, so I was sad to hear of your disappointment about the way that we handled the communication after your brother-in-law's death. In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further about what happened - please feel free to give me a call at a time that is convenient to you.
Kind regards
Lynda Ellis, General Manager


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Review from Claire F (Granddaughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was admitted to the home for end of life care. From the first instance I was met with compassion, warmth and respect. My grandfather was treated with the honour and dignity he deserved at all times. My own children were welcomed and comforted in a way suitable to them. When I was unwell
the consideration shown to me was second to none. The staff who whilst unobtrusive, are never far away from where they are needed.

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Review from Ann A (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager, administration team and nursing staff have provided an amazingly speedy and proficient response to my request for hospital discharge and admission to Ashminster for end of life care for my father. From referral to admission less than four hours! Attention given to person centred care
planning 100%, relatives views, emotional support 100% staff attitude, considerate, polite, attentive and supportive environment, spacious light, safe, good access for those with disabilities, good privacy, pleasant and lots of different indoor communal rooms. Bedroom with en-suite, clean although decoration a little tired.

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Review from Allison (Friend of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the door to assess if this was the right place for my friend to stay, it felt like "home". My friend was so happy living at Ashminster and always told everyone it was better than a five star hotel. The staff in Rose Court made the transition from my friend living in
her own home to one of being cared for very easy and natural. There was a wide range of activities that she could attend if she so wanted. The move to windmill Lodge was done with much care and attention, the staff always acted in a professional manner in her last days she was treated with love, dignity and respect. I couldn't have wanted better.

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Review from Janet D (Daughter-in-law of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Ashminster House goes above and beyond anything you would expect. The staff from manager, receptionist, carers, nurse, chef and laundry girls and cleaners and maintenance men and entertainment manager are all warm and friendly, nothing is too much trouble and they always remember mums name.
No matter how busy the staff are any query you have about your relations condition, or is she eating properly, is met with time to talk with you and reassure any worries. The patience the carers show with your loved ones, even when asked the same question over and over deserves a medal. The foyer is so welcoming with fresh flowers, newspaper and drinks and biscuits.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Barchester Ashminster House Care Home is calculated as follows: ( (123 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (9)

Syndie

Syndie Parbhu

Job Title: General Manager

Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.


I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.


Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.


I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.


Outside of work I enjoy spending time with my daughters and socialising with friends.


Sarah

Sarah Lamb-Hammond

Job Title: Deputy Manager

Joined: 2023

My name is Sarah, I am the Deputy Manager of Ashminster House Care Home.


I have been a Registered Nurse since 2013 and I have gained a wealth of experience in medicine, surgery, emergency, geriatrics, and neurorehabilitation over the years. I joined the Barchester team in February 2023 as a Unit Nurse Manager on our Memory Lane Unit for people living with Dementia. In May 2022, I was promoted to Deputy Manager where I support and work along with the General Manager to ensure that optimal care and service is provided in the home.


Ashminster House is a heart-warming place to be and I have been enjoying my experience from day one! I believe that all residents' needs are to be met at the highest standard with a person-centred approach.


Tracy

Tracy Richards

Job Title: Administrator

Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.


Alex

Alex Beacroft

Job Title: Administrative Assistant

Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.


I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.


Outside of work I like to shop and go out for nice meals with friends and family.


Daniela

Daniela Georgieva

Job Title: Unit Nurse Manager

Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.


Sabrina

Sabrina Cox

Job Title: Care Practitioner

Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.


She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.


Sabrina currently leads our very homely Residential Dementia Unit with her team.


In her own time, Sabrina enjoys spending time with her family.


Elaine

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant

Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.


I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.


My interests outside of work include antiques, dogs and spending time with my family.


Gary

Gary Ward

Job Title: Head of Maintenance

Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.


Matthew

Matthew Lamb

Job Title: Head Chef

Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.