Review from Stuart T (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience

Thank you to everyone at Ashurst Park for taking care of my father. His quality of life improved dramatically when he moved in, he was well fed, always clean and tidy and well looked after, nothing was too much trouble for the staff and they made him feel like part of the family. From all of our family

to yours, we can't thank you enough for what you have done.

Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Hello Stuart, thank you for your wonderful feedback about your recent experience at Ashurst Park Care Home. Our residents' well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Kiera D (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My Gramps has been living at Ashurst Park for nearly 2 months now and it’s genuinely such a lovely place. It is always absolutely spotlessly clean. The food looks and smells lovely, you know it must be when the staff eat it too! The bedrooms are a nice size with plenty of storage. The staff are absolutely

amazing! The manager has been incredible and nothing is too much trouble. Gilbert is amazing with Gramp’s health. One staff member always has a funny story to tell us about what Gramps has been up to. And two staff members are just amazing at arranging stuff to do and keeping the residents entertained! There’s always something going on with live music, quizzes, painting, drawing and bingo! I and my husband have ended up joining in a few times as they make it so fun! Thank you all for taking such good care of Gramps!

Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for posting this fantastic review about Ashurst Park.
It is wonderful to hear the positive experience you had, in particular the gratitude you have shown to the staff.

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Review from Helen B (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at this home for two months now and I am so pleased with the standard of care received and provided by the helpful and efficient staff, for whom no request is too much trouble. This home really feels like a proper home, and every time I have visited my mother she has been

mixing with other residents has been dressed well and her room and en-suite bathroom have been spotlessly clean. I always arrive unannounced and am made to feel very welcome. The lounge area has a vaulted ceiling and has a bright and airy feel. The furnishings are tastefully done with none of those awful hospital-style chairs. In other words, it’s a nice place to visit as well as live. I’m looking forward to going into the gardens when the weather improves. My mother has a very pleasant room with a door onto the rear garden. The dining area is very spacious with round tables and plenty of room for wheelchairs. I really can’t fault the place at all and wholeheartedly recommend it.

Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for taking the time to review us, we're very pleased to know that you've had such a positive experience with Ashurst Park Care Home. We are delighted to hear we are going above and beyond for our residents we care for.

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Review from Christopher W (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

My mother, aged 99, has been a resident for some 23 years and maybe the longest client. I have always been pleased with the level of care and genuine affection with which she is treated by the staff. Communication is first class whenever an issue of medical care, vaccination, and similar arises. Upon

visits, my mother has always appeared well cared for. The home has been able to safeguard her health through the pandemic. In summary, I have always been pleased with her placement.

Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for taking the time to write a review about the care provided by the Ashurst Park team. It's so good to hear that you are happy with the care and love your Mum is receiving from our team. It's wonderful feedback, our team will very much appreciate this.

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Review from James O (Brother of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience

We first came across this care home when my mother stayed for 6-months in 2019. This time my sister needed their care and, although she was only there for a short while, the care standard was excellent again. The staff can’t do enough for you. My sister hadn’t been able to sleep in a bed for about 15-years,

they managed to get her in bed and comfortable and she slept well. They did everything they could to make my sisters’ last few days comfortable and she passed away peacefully with all her family around her. A superb home in beautiful surroundings, I would recommend it to anyone.

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Review from Ruth K (Sister of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

Although my sister was only a resident for a very short time at Ashurst. All of the staff were absolutely wonderfully caring, helpful, and compassionate. We chose Ashurst as they had also looked after my mother until she passed away there in 2019. I would recommend the home to anyone.

Reply from Philip Klor, RM at Ashurst Park Care Home

Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.

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Review from Karen W (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

My mum has been with Ashurst Park Care Home for 25-years this year, arriving as a lady in her mid-50s following a sudden illness. My mum has continued to blossom and flourish at Ashurst Park Care Home which is and always has been very much her home. The staff always do the very best they can for the

residents and should be applauded and congratulated on how they have managed the last two years during Covid-19. I would and in fact have recommended Ashurst Park Care Home to anyone looking for long term care for their loved one.

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Review from P S (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My Dad has been a resident since October 2021. The care has been fantastic, he has been very happy and he's improved significantly since being under the care. He enjoys the singer who performs on Mondays. The engagement between the staff at Ashurst Park and its residents is very good.

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Review from P H (Son of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

The home is clean and tidy. My mum enjoys doing jigsaws in the home, and the staff take an active interest in this by helping her and adding a few pieces to the jigsaw. This keeps my mums mind active. My mum has made friends with a number of the residents and the staff. My mum enjoys the food in the

home; there is always a choice for each meal.

Reply from Harry Inglis, RM at Ashurst Park Care Home

Thank you for your review. The wellbeing team have really made an effort over the past 18-months considering the challenges Covid has presented.

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Review from Madeline E (Power of Attorney of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

I have two residents in Ashhurst Park Care Home for whom I hold power of attorney. The ambience and decor of the home is bright and welcoming and cleanliness is key. The carers and particularly the nursing staff are patient and understanding. I am kept informed of any concerns that arise by telephone

as I live some distance away. I particularly would like to express my confidence in the manager who is totally involved with the residents' care but is also very supportive of me and is always available if I have any concerns.

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Review from Iain A (Brother of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

My lovely sister spent the last week of her life at Ashurst Park in October 2020, having spent two weeks respite care in July/August at a time when we didn't know how near the end she really was. She was looked after with the utmost care and love by all the staff. The Ashurst manager and her staff

really seemed to understand her health and emotional situation. I believe, they took her to their hearts, and indeed, they still talk about her now. She was a true and devout Christian, and she was given a dignified and loving send-off with a bible reading in her room as she peacefully slipped away. Her family give all our thanks to you and your colleagues, who made her final days so peaceful.

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Review from Ian D (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

Although Mum only ended up staying at Ashurst Park for 3 weeks before passing on, the staff there were wonderful to deal with. They were completely open and accomodating to our own needs and requests, understanding how difficult the decision of placing a loved one into care can be for the family.
In

this Covid age, we never visited Mum at Ashurst Park but set in the Kent countryside, I'm not sure that there is a lovelier place to spend our twilight years.

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Review from Claire H (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience

My father was admitted to Ashurst Park after his discharge from the hospital. The care home manager gave us great confidence when we had a meeting with her and I felt relieved that Dad was under her care. The deputy manager and the whole care team are just wonderful and treated my father with the utmost

respect and dignity during his stay. They were so kind to my mother and always made her feel welcome. She always had a lovely cup of tea waiting for her and loved her chats with the staff. Dad loved the food and kept raving about it, so much so that Mum and I were tempted to book a room ourselves! I would not hesitate in recommending Ashurst Park, headed by the most amazing manager who has a brilliant team.

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Review from David J (Son of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience

My mum lived at Ashurst Park Care Home for just over 2 years, she was completely immobile and had to be hoisted between bed and chair. During her time here she came to view the staff as friends, they treated her respectfully and with friendliness. We as relatives were always made to feel welcome and

the staff always had time to answer any questions we had. Mum never wanted to go into the lounge and spent her time in her room and the staff always popped in regularly to have a chat with her and see if she needed anything. Having experienced other care homes with other relatives, I know that not all care homes are of the same standard, but I would highly recommend Ashurst Park Care Home to anybody considering options for their loved ones.

Reply from Alison Geddes, Marketing at Ashurst Park Care Home

Thank you for your positive comments about our home, it is touching to hear what a lovely relationship was built between your Mum and family and our dedicated team. We are pleased that you'd recommend Ashurst Park to others. Thanks again for your review, best wishes to you and your family.

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Review from Lisa L (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

The care that my Dad received was first class. From the moment he arrived to when he passed away. The staff and manager made him feel comfortable and treated him with dignity. I would not hesitate to recommend this care home to friends and family. The care home and staff are five stars.

Reply from Alison Geddes, Marketing Administrator at Ashurst Park Care Home

Thank you for your wonderful comments about our home, it is good to hear how well our team cared for your father. Your feedback will be passed onto the Home Manager and the team who will be touched by your kind words. Thanks again, and best wishes to you and your family.

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Review from Jane C (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience

The care and love my Mum has received during the past couple of months has been “Second to None”. Having reached the fantastic age of 99yrs sadly her body became more and more frail, during this period everyone at Ashurst Park did their utmost to make her feel comfortable, pain-free, warm, safe and

very much loved.
At no point did I feel anxious or worried about her care and all the staff from the manager down were so easy to talk to and ask questions of. The whole family are so very grateful for the compassionate way in which she was cared for. Thank you to everyone.

Reply from Tessa Matthews, brighterkind at Ashurst Park Care Home

Thank you for taking the time to write down your thoughts about the care provided by the Ashurst Park team. The really do live our caring values every single day. It's so good to hear that the care and love your Mum received was second to none during her stay at the home. 99yrs is indeed an amazing age to reach. It sounds as though your Mum not only had the support of the team at the home but also a very lovely and compassionate family too.

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Review from S S (Wife of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Staff are friendly.

The manager has his finger on the pulse. The atmosphere is 'homely' - not at all like a hospital or impersonal hotel.

Gardens are used well in the summertime with outdoor activities.

Carers put on an excellent pantomime for the residents.

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Review from Anne P (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

My mother was admitted to Ashurst Park Care Home for end of life care.
From the first meeting with the Care Home Manager, who was warm, friendly, understanding and caring, we knew this was right for Mum.
The staff shared the same positive attitude and I couldn’t have asked for my dear mother’s care

to have been any better. Her time spent in the home was sadly short, but I know she was well cared for and the staff regularly talked to her to get to know her well before her sad departing.
Sincere thanks to all of you.

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Review from A V (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

Mum seemed happy but preferred to be at home.
She enjoyed the musical events and all members of staff I met were very helpful.

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Review from Caroline H (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Ashurst Park are amazing. They treated dad with dignity and respect. They seemed genuinely interested in him as a person, not just an old man. They were understanding and patient. His family were always made to feel welcome and towards the end, we were treated so well, nothing was too much

trouble. It made things easier to hear when times were tough.

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