Ashurst Park Care Home has a Review Score of 9.6 (9.581) out of 10, based on 14 reviews in the last 2 years. Over all time Ashurst Park Care Home has 65 reviews.
Review from Elizabeth T (Wife of Resident) published on 5 November 2018
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Review from Stephanie (Daughter of Resident) published on 15 August 2018
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Review from Janice B M (Daughter of Resident) published on 15 August 2018
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Review from Margaret C (Sister-in-law of Resident) published on 4 April 2018
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Review from Sophie L (Daughter of Resident) published on 15 March 2018
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The care and support we received helped us so much through a very difficult time. We are all very grateful.
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Review from Susan M (Daughter of Resident) published on 12 March 2018
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Review from S T (Friend of Resident) published on 25 January 2018
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Review from Belinda P (Daughter of Resident) published on 22 January 2018
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The staff worked hard to ensure that each and every resident was looked after.
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Review from Judy R (Daughter of Resident) published on 9 January 2018
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Review from Paul T (Son of Resident) published on 9 January 2018
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Review from Patricia S (Resident) published on 8 January 2018
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Review from Alan C (Nephew of Resident) published on 23 November 2017
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Review from Ray S (Guardian of Resident) published on 16 October 2017
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Nothing appears to be too much trouble.
We are always consulted in the first instance for any medical conditions and always involved in the decision-making process.
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Review from L W (Daughter of Resident) published on 10 October 2017
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The few concerns we had were discussed with the manager and resolved
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Review from David W (Son of Resident) published on 12 September 2017
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With colleagues from the Hospice in the Weald, the staff kept mother pain free and comfortable. She was visited almost daily and I rang many times for news. We were always provided with up to date information and it was obvious that she was being cared for. Her room was bright and cheerful, She enjoyed the view and the sweet country-air from her windows.
When the end came management and staff came to offer sympathy and share memories of my mother’s time at Ashurst. Although there for few weeks only, it was clear that staff had come to know mother and felt some affection for her. Thank you all.
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Review from Simon J (Son of Resident) published on 9 August 2017
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Review from Kate L (Daughter of Resident) published on 7 August 2017
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Review from David M (Brother of Resident) published on 24 July 2017
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Review from Genevieve H (Daughter of Resident) published on 14 June 2017
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Review from Audrey C (Wife of Resident) published on 13 June 2017
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The Review Score of 9.6 (9.581) out of 10 for Ashurst Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.581 for Ashurst Park Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 160 Ratings = 4.581
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashurst Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Sep 2021
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