Ashurst Park Care Home

Fordcombe Road, Fordcombe, Tunbridge Wells TN3 0RD
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9.6 65 Reviews
  • Ashurst Park Care Home, Tunbridge Wells

Care Provided by Ashurst Park Care Home

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jomina Gilles (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 65, showing 41-60
9.6

Ashurst Park Care Home has a Review Score of 9.6 (9.581) out of 10, based on 14 reviews in the last 2 years. Over all time Ashurst Park Care Home has 65 reviews.

Overall Experience

  • 51
  • 12
  • 1
  • 1
  • 0

Date Published

65
3
7
14
51
Overall Experience  Overall Experience 5.0 out of 5

My husband spent many months at Ashurst Park Care Home he was extremely well cared for. He needed a lot of attention as he was a 2 care person. This he received with cheerfulness from all members of staff. Members of staff and management were always very helpful. The home was well looked after very
clean and cheerful. IT has a lovely garden and is surrounded by beautiful trees and walks. The catering is extremely good.

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Overall Experience  Overall Experience 4.0 out of 5

I visited six homes and discarded others which were not suitable for various reasons. I felt this one was the best for my Mother. I have not been disappointed in the last year. My Mother seems to have settled now and has built up good relationships with many of the carers.

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Overall Experience  Overall Experience 5.0 out of 5

Myself and my family find that Ashurst Park Care Home caters very well with all the needs of the residents. We have a great rapport with the Home Care manager and he supports and assists us to the best of his ability and in solving issues that arise with our mother's care.
Ashurst Park is a beautiful,
well-kept home and the care management and nursing staff are polite and very helpful. We would recommend Ashurst Park to other friends and families as and when they need to look for nursing homes.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care provided ar Ashurst Park. Without exception, the staff were always kind and considerate to the family and most importantly my relative. Unfortunately, my relative died but her care at this time was excellent and enabled her to pass away peacefully.

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Overall Experience  Overall Experience 4.0 out of 5

My mum recently passed away and the care she received during her last few weeks of life in particular were second to none. We, the family, were treated so kindly, we were made to feel very special and cared for. The staff were all so respectful, let us stay day and night, they cared for us as much as
Mum.


The care and support we received helped us so much through a very difficult time. We are all very grateful.


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Overall Experience  Overall Experience 5.0 out of 5

The whole team at Ashurst Park (every member of staff), are absolutely brilliant. Compassionate and caring and nothing is too much trouble for them, even if a situation arises they are calm and professional. I am so grateful to each and every one of them for their support to me and the excellent care
to my mother.

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Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome by staff on arrival. All staff very helpful and offered refreshments on arrival. Good care is being taken of my friend.

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Overall Experience  Overall Experience 4.0 out of 5

My dad's time at Ashurst Park was lovely. Staff were friendly and polite, we were always made welcome and it was like a family unit. Facilities were clean, bright and airy. A lovely care home in a beautiful rural place.


The staff worked hard to ensure that each and every resident was looked after.


You

will be missed Ashurst Park.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for their care and kindness not only to my mother but to the whole family. everything about Ashurst Park Care Home is really very very good. I wouldn't mind ending my days there because I know I would be well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

This is a great place to spend time, a wonderful peaceful countryside location. The staff are caring and friendly always have time for a chat with residents and family, even the gardeners!
The activities are thoughtful to meet the abilities of the residents.
Management is efficient, friendly and approachable
when problems arise.

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Overall Experience  Overall Experience 5.0 out of 5

This is a very nice home and I am happy here.
I have a warm and comfortable room and a comfortable bed. All the staff are efficient and friendly. My family and friends can visit me at any time.

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Overall Experience  Overall Experience 5.0 out of 5

Staff always seem very pleasant. Nice clean bedroom (spends most time in bed). Always warm. Lovely view of the garden (enjoys wildlife). Aunt is always happy and regards staff as friends rather than carers.

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Overall Experience  Overall Experience 5.0 out of 5

Ashurst Park Care Home has a warm friendly atmosphere, where you can call at any time and receive a friendly welcome by caring staff.


Nothing appears to be too much trouble.


We are always consulted in the first instance for any medical conditions and always involved in the decision-making process.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was only resident for a couple of months before she died but during this time the staff were wonderful, caring and compassionate. From the moment she arrived, they couldn't do enough to make her comfortable and feel at home.


The few concerns we had were discussed with the manager and resolved

to the best of his ability. The only concern I had that was not resolved was an apparent shortage of staff on a few occasions.

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Overall Experience  Overall Experience 5.0 out of 5

From the very first visit, I was impressed by the friendliness and professionalism of the staff at Ashurst Park. We felt lucky that my mother, who was suffering from a life-ending medical condition, was offered a place at the home. She said that the lovely room in which she was placed and, later, that
the quality of care she received from the staff made her feel welcome and looked after.


With colleagues from the Hospice in the Weald, the staff kept mother pain free and comfortable. She was visited almost daily and I rang many times for news. We were always provided with up to date information and it was obvious that she was being cared for. Her room was bright and cheerful, She enjoyed the view and the sweet country-air from her windows.


When the end came management and staff came to offer sympathy and share memories of my mother’s time at Ashurst. Although there for few weeks only, it was clear that staff had come to know mother and felt some affection for her. Thank you all.


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Overall Experience  Overall Experience 5.0 out of 5

My late mother received end of life care here in July 2017.

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Overall Experience  Overall Experience 5.0 out of 5

Ashurst Park Care Home is a wonderfully kind and caring nursing home. Great care and attention is paid to each and every resident is the residence. My mother is safe, well cared for and happy. The staff have alleviated any concerns we had prior to our mother's admittance and we believe Ashurst Park
Care Home and all the team go above and beyond to ensure that their residents are happy. Thank you to everyone for taking such wonderful and special care of mum.

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Overall Experience  Overall Experience 5.0 out of 5

There is no possible way that we could look after my sister like the way staff do in Ashurst Park. They cover all the needs as she is unable to do anything for herself. I have nothing but praise for the home, management and staff.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was recently admitted to Ashurst Park Care Home and the level of care and support that we have experienced has been excellent. The staff have taken a lot of initiative to help my mother settle in well. The home is very clean and friendly and they cannot do enough to make you feel at home.
It has a happy and airy atmosphere and I enjoy my visits there. The home also organises lovely activities for the residents every week. In my opinion, this is an outstanding home where the quality of care is high and consistent.

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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service and comfort - the staff are marvellous. I would, if necessary like to come here myself.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Ashurst Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Ashurst Park Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 160 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashurst Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall
Requires improvement

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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