Ashurst Park Care Home

Fordcombe Road, Fordcombe, Tunbridge Wells TN3 0RD
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9.6 65 Reviews
  • Ashurst Park Care Home, Tunbridge Wells
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Care Provided by Ashurst Park Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jomina Gilles (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Ashurst Park Care Home Reviews (65)

Total of 65, showing 61-65
9.6

Ashurst Park Care Home has a Review Score of 9.6 (9.581) out of 10, based on 14 reviews in the last 2 years. Over all time Ashurst Park Care Home has 65 reviews.

Overall Experience

  • 51
  • 12
  • 1
  • 1
  • 0

Date Published

65
3
7
14
51

Review from P J (Son of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled down very well considering she was not keen on going into a home, but has come to terms over the last four months it was the only choice. This has been down to the excellent staff making her welcome and comfortable.

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Review from P H (Brother of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff all seem very helpful and cheerful. Peter has been at Ashurst Park for a month and has settled in well. He likes the food and his appetite has increased. At his advanced years and immobile state, he does not enter into many activities. Visitors are always made welcome.

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Review from S M (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ashurst Park for respite care three times and has been well treated by the helpful and friendly staff. She now is being cared for full time there it was the first place I wanted her to go because I knew she would be safe and I wouldn't worry about her because she likes it so much
there.

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Review from W H (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ashurst Park for two weeks respite care. The place is light and airy with wide corridors of a central hub. The manager and staff could not have been more patient and understanding and did everything in their power to make mum feel welcome and part of the community.

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Review from Elizbeth B (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was CHC Fast Tracked to Ashurst Park Care Home just 2 days before Christmas 2016. The staff worked amazingly over the next few days, to help my mother, who has dementia, breast cancer and now a secondary cancer settle as quickly as possible, in what was a very confusing time for her.
It was very stressful for the family, but I have nothing but praise for the way all the staff helped. They are so kind and caring, and the home and rooms are beautiful. I finally feel relaxed in the knowledge that hopefully, my mother will live her remaining time in a safe, caring and wonderful place. Thank You Ashurst Park!

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Ashurst Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Ashurst Park Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 160 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashurst Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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