Review from L N (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience

Constant unanswered call bells throughout. The number of staff gathered in the car park smoking area is often extraordinarily high. Regularly needed to search out staff when he needed the toilet, despite using the buzzer. Shared, dirty commodes are being wheeled from one room to the next.
He found

the shared areas overwhelming.
He felt vulnerable. Was not encouraged to eat or drink well, and suffered a number of UTI's, some were only detected after the family requested that he be tested. Regularly being offered tea to drink, when staff were repeatedly told that he liked black coffee or hot chocolate, even when clear notices were put immediately inside his door. Rapidly heading towards being blind, food was put down and he was left to try to feed himself without support.
A hospital transport booking was not made, so he missed a vital eye appointment.
His clothing was often dirty and he was left in bed wearing only incontinence pants and socks on his lower half
Left after hospital admission for dehydration.

Reply from David Willis, Registered Manager at Barty House Nursing Home

We are sorry to hear that you are unhappy with aspects of your father’s care here at Barty House. These really are not instances that we recognise or that are indicative of the high standard of care that we provide. However, we take all feedback, including complaints, very seriously and use this continually to improve our services. We also work closely with our local authority and the CQC and, indeed, involved both organisations at an early stage of your father’s two-month stay with us. Caring for all our residents and keeping them safe is our number one priority. We watch them very closely for signs of ill health and deal swiftly with these, just as we did your father’s UTIs. If you wish to raise a complaint, you can contact our Quality & Compliance team, in confidence, via 07810 487150 or quality@canfordhealthcare.co.uk. Finally, we wish your father all the very best and hope that you find alternative living arrangements for him soon.

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Review from Debra B (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

My mother was a resident at Barty for more than a year and sadly passed away recently. My father and I were regular visitors. Just a short time before Mum passed, Dad was taken ill very suddenly and ended up in hospital. Mum was taken ill and ended up in hospital too. She was brought back to Barty (her

home) to spend her remaining time in comfort, surrounded by the wonderful staff who genuinely cared. Dad wanted to join Mum, and as the hospital felt they could do no more for him, they agreed he could go if Barty would take him, as he was so seriously ill. Well, Barty moved heaven and earth and, along with the hospital, managed to get Dad there within 24 hours. Mum and Dad spent Mum’s last nine days side by side in the same room. Dad is still at Barty, being very well cared for, and is the best he can be under the circumstances. My deepest gratitude goes to the manager and all the staff at Barty for everything they have done for us all and their continuing care of Dad.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Debra, thank you so much for this review; I will share your comments with all the staff. Your mum was much loved at Barty, as is your dad, and I am honoured that you chose us to help care for them.
Many thanks again.

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Review from R D (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

This is a good care home and meets the needs of its residents 99% of the time. Areas in which improvements can be made are with client personal hygiene care and staff being more visible and accessible.
Facilities for relatives are limited and would benefit from regular cleaning and replenishment.

The management of the home is good, and the admin staff are always friendly and helpful and very much offer a personal touch of kindness if I've been upset, which meant a lot.
The leisure facilities and activities are well thought out and inclusive to all who wish to participate.
The food options can be rather bland, routine and not very appetising. Portions are small for some, and evening meals are not what clients may be ordinarily used to.
Some tweaking is required, but without a doubt, a nice place, where my relative feels comfortable, cared for and loved. Thank you.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Many thanks for your comments. Your mum is much loved at Barty, and it is an honour to help care for her. I will meet with you to discuss the areas of concern that you mentioned.
Thank you once again

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Review from Tina B (Daughter-in-law of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience

Barty definitely has a friendly homely feel. The Barty team are always available to deal with any issues or requests made to them. Our experience has given us peace of mind for the mental and physical care of our family member. Who is always happy to go ‘home to Barty’ after a day out with the family.

Thank you for your support and dedication.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Hi Tina,
Thank you very much for your kind words, I shall certainly pass them all to all the staff involved in your mum in laws care. She is very much part of our Barty House family and it is an honour to care for her.

Dave Willis,
Manager

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Review from R C (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

My mother moved into Full auth email sent in July 2023. She settled in really quickly, which was due to the care and attention she received both from management and staff. The staff have been very attentive and supportive. We were really concerned that my mother would find the transition very difficult,

but due to the level of care she is receiving she transitioned much better than we expected.
We would highly recommend the home to anyone needing nursing care for a relative.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, we are so pleased at how well your mum has settled in at Barty House. I will pass on your comments to all the staff involved in her care.

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Review from Richard T (Husband of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

Barty House Nursing Home offers a very friendly, caring ambience where residents are well catered for. My wife became a resident recently and has settled in well thanks to the caring way in which she has been treated. Having looked at several homes I would thoroughly recommend Barty for the care offered.

It is nice to see the management getting involved with the residents who the seem to know personally.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words Richard. We are so pleased how well your mum has settled in to life at Barty. I will pass on to all the staff your very kind comments.

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Review from Astra B (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

My mum has been with Barty House Nursing Home for a year now and she receives excellent care. She is extremely frail and is treated with love and most importantly dignity.
Barty House also looked after my dad at the end of his life too and he received the same compassion that my mum now has. I would

not hesitate to recommend.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you for your very kind words Astra, your mum is much loved by all the staff at Barty House and we are pleased with how well she has settled.
I shall pass on your kind comments to all the staff involved in her care.

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Review from Andy S (Husband of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

Overall my wife is content with the level of care she receives from all members of staff. Response times to the call system could be faster but this may be down to recruitment issues.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Hello Andy
Thank you very much for the comments made, I do note the comments with regard to call bells and I can assure you that this is a priority to ensure prompt response at all times of day or night. I hope that the new system to be introduced that we discussed will help with this.
Thanks again
Dave Willis
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Review from Kathryn G (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

Overall pleased with the care and treatment my mother has received.
Staff attentive and caring but in public areas can be quite loud. Was told mother would move rooms after a deep cleaning had taken place.
Mother moved. Piles of fluff and crumbs under the bed. Someone else's property was found in

the empty chest of drawers.
Requested numerous times for electrical equipment to be checked as per policy, but still not done.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Hello Kathryn,
Thank you for taking the time to comment. Please accept my apologies with regard to the cleanliness of the room. I will pass this matter on to the team involved as well as the comments regarding the electrical testing of personal items. I am glad that you are pleased in general with the care your mother has received at Barty House.
Please do not hesitate to contact me if you have any other concerns.

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Review from Darran B (Nephew of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

I would like to say a very big thank you to everyone for all the kindness they showed to my uncle. He was diagnosed with terminal cancer and got admitted in October 2021 till he sadly passed in January 2023 after a long fight with his illness. I feel so grateful knowing that he got the best care and

that his needs were met night and day. The support I got from all the staff was second to none and for this, I am so grateful please keep up all your hard work. I have no problem recommending Barty House.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Darran, thank you so much for your kind comments which I will pass on to all the staff. Your uncle was a lovely man who was much loved by all the staff, and I have many of my own memories of him and his time at Barty House.
Please always feel welcome to call in and say hello.
Many thanks again.

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Review from D S (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

All the carers and nurses I have met at Barty House Nursing Home have been very caring and gentle with my dad. The management has always been approachable and reassuring, going above and beyond to ensure Dad settles in well, with support and reassurance.
I visit every day so have been able to get

to know other relatives of residents and everyone seems to agree Barty is a lovely home with staff who have an infectious energy to ensure they are putting the resident's needs first

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your lovely comments about Barty House, I will pass them on to all the staff. It is gratifying to know that you are so pleased with the care that your father receives at Barty House. We do everything we can to provide clinical and pastoral care at the highest level.
Thanks again.

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Review from Denise H (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My brother and I cannot thank Barty House Nursing Home and all the staff enough, for the love and care and kindness that they showed our Mum. She was diagnosed with terminal cancer in February 2022 and went to Barty House Nursing Home in March 2022, her room was in Monckton Ward. Her illness was short

as she passed away at Barty House Nursing Home on 26th June 2022 but during that time she had security in the knowledge that at any time of the day or night her needs were met whether it be more medication or just someone to hold her hand when she was frightened. As a family, we were given so much support and guidance by the nurses and carers through each stage of her illness from beginning to end. We will always be grateful that we chose Barty House Nursing Home for our Mum's final days. Thank you so much Barty House Nursing Home.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words. Even though only at Barty House for a short time, your mum was very much a part of our family and will be much missed. I will pass your comments on to all the staff who helped care for her, I know it will mean a lot to them that you were so pleased with the care that they gave.

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Review from Deborah P (Partner of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

The care given to my beloved partner was quite exceptional, always with a smile and a chat but always with gentle professionalism. Nothing deemed too much trouble in the need to give comfort and support. The home itself is welcoming with its relaxed atmosphere and friendly staff. The rooms are light,

airy, spacious, well-furnished and clean. The garden is a delightful place to sit and recharge mind and body, all while being entertained by the wildlife. Barty House Nursing Home is a home from home, and we owe it so much during the time we were there.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for the lovely review. The staff work so hard to make Barty House such a special environment and to hear such kind words is always appreciated. Your loved one was very much part of our family at Barty House, and he is greatly missed. I will pass on your kind words to all the staff that helped care for him.

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Review from Jason P (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

All of the staff at Barty House were amazing. They all made sure that my dad's final days were as comfortable as they could possibly be. Myself and my family felt that everyone really cares about the residents. Thank you so very much to you all!

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Jason
Thank you so much for your review and kind words which I will pass on to the staff. Your dad was very popular with all the staff, and he will be much missed at Barty House.

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Review from Pauline S (Wife of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience

My husband went to Barty House from the hospice, he was as well as he possibly could be at the time but he did not receive the care that was expected. He only had 7+2 parts of a day. In that time he had very little care and felt isolated. His first day he never got a drink after breakfast until 3.15.

I did ask at 12.30 if he would be getting a drink. Water jug empty on 3 occasions. Took all 3 blankets away, left 3 windows open all night. Then he was not given some of his medication, leaving him feeling ill. He rang buzzer, no help so he passed out. He had a visitor pop in to see him at 8pm, finding him unconscious rang again for help. It was 8.25 before help came. Then the day before he died he was feeling well and at 4.30 he was sitting up eating an ice cream then at 5.15 he was not answering his phone. We tried 4 times. The home phoned at 8.30 saying he was having a reaction to the morphine. When we got there he was barley conscious but managed to say his very last words. Take me home.

Reply from David Willis, Home Manager at Barty House Nursing Home

Dear Pauline, having spoken with you in detail beforehand about these issues, I am sorry that you still have concerns. As you know, your husband came to us from the hospice for end-of-life care. Our electronic records show he was regularly attended to, his buzzer answered and his water jugs continually refilled. Due to the heatwave staff took actions to keep the room cool for his comfort. His medication was prescribed by the doctor when needed, rather than on a regular basis. When his visitor arrived at 8pm, he was deeply asleep, not unconscious. On his final day, he received his medication and did not experience any negative reactions to it. He was at the end stage of his illness and we are truly very sorry for your loss. If you wish to raise a complaint, you can write directly to me and your issues will be investigated thoroughly. You can also contact our quality team in confidence via 07810 487150 or quality@canfordhealthcare.co.uk.

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Review from Elizabeth K (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

My sister and I spent time choosing the right home for dad and Barty House stood out from the rest. The understanding and acceptance of dad as a person and his likes and dislikes were established early on and taken on board. It took time for him to settle and any difficulties were dealt with quickly

and the care he received was very good considering covid restraints and staff absence. He settled well and liked the home, especially the humour and caring attitude of the staff. As his health deteriorated the staff acted in a prompt and professional way to support dad. Having access to his notes was really helpful in order to keep up to date with his progress when covid restrictions were in place. The staff at the home were very supportive to my sister and myself as dad reached the end of his life and dealt with every aspect of his and our care sensitively. Thank you all at Barty House as a senior nurse myself I would highly recommend this home.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Hello Elizabeth,
Thank you so much for the lovely review. Your dad was very much a part of our family at Barty, as were yourself and your sister! I will pass on the comments to all involved in your dads care. Please feel welcome to pop in and say hello whenever you are in the area.
Dave Willis

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Review from Collin B (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

My mum moved in at the end of November 2021. Unfortunately, she is mostly bedbound and unable to participate in the majority of the many varied daily activities on offer. However, the staff frequently chat with her and she has a television in her room. They do a great job ensuring she is kept comfortable

and pay close attention to her physical health. The staff are very polite and always helpful however due to workloads they sometimes forget to follow up requests but a gentle reminder usually resolves the issue. The food is freshly prepared on-site and of a good standard, mum enjoys most of the selection available and I believe this has significantly helped her recovery. My relatives and I are happy to recommend this home.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Colin, thank you for your kind feedback, and for working with our team to ensure that your mum receives the best possible care and support. We’re so happy to have you both as part of our Barty House family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Julie M (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

My mother has now been at Barty House for 3-months. She has settled in really well and particularly enjoys the activities at the home that are arranged every afternoon.
The food is very good and my mother's appetite has improved.
The Care staff are kind friendly and the care given to my mother is

of a good standard.
When visiting Staff are welcoming and make time to update the family. They are especially supportive to my 92-year-old Dad who visits my mother 4-5 times a week.
It is reassuring to our family that she calls Barty House “home” she speaks fondly of the staff and is grateful for all they do for her

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Julie, thank you for your kind feedback, and for working with our team to ensure that your mum receives the best possible care and support. We’re so happy to have you both as part of our Barty House family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Carole D (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

My mum is a resident of Barty House, as I live in Spain I find the staff excellent, on a daily basis, they never fail to help my mum be in contact with me via Facetime. Visiting my mum I found all the staff great, nothing was too much trouble, even the activity staff were brilliant entertaining the

residents with a varied activity daily, which me and my mum thoroughly enjoyed. Everyone was kind and very caring, I cannot fault this care home or the staff, Many Thanks.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Carole, thank you for your kind feedback, and for working with our team to ensure that your mum receives the best possible care and support. We’re so happy to have you both as part of our Barty family. I will pass on your comments to the team, who will be very happy to receive them.

David

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Review from Debbie H (Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Barty House. The care my late Mother received was outstanding. All members of staff were so kind and caring towards my Mum. My Mum would always say how lovely the carers were to her and as a family that made us so happy. Such a lovely place and I will miss every single member

of staff.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Dear Debbie
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your mothers care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss your mum very much, we will also miss all the family. We do hope that you will visit us at the home in the future.
Please accept, once again, our condolences on your loss.

David and the team

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Barty House Nursing Home

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