Review from Karen P (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

My father reluctantly decided he needed more care as he was suffering from terminal cancer. We were so pleased we chose Barty House where he settled in quickly. All the staff were friendly and had time to talk to both him and us as a family. His room was kept very clean and all his personal care carried

out with compassion. During my father's last few days his care was exceptional. We were very touched by how Barty House laid him to rest.

Reply from Gabriele Jerome, Registered Manager at Barty House Nursing Home

Thank you very much for the review, very much appreciated. Kind regards.

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Review from Ellen F (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My 87-year-old mother booked a two-week stay, to convalesce following a hysterectomy. She had been before and had a positive experience. She was very weak and tired on arrival. No staff were present initially, but when they did appear were welcoming and helpful. Mother's room was on the second floor

and she felt isolated, which culminated in 1) Two days before her name on her door (not all staff knew she was there). 2) The buzzer did not work for the first 4/5 days. 3) Two days before she knew of heat/radiator controls. 4) Meals often late i.e. 2 pm lunch, 6.30 pm tea. 5) No jug of water one afternoon. 6) Food mixed - lovely lunches, poor sandwiches/breakfast often not as she ordered. She vacated a day early.

Reply from Gabriele Jerome, Registered Manager at Barty House Nursing Home

I am sorry that we did not meet your mother’s expectations on this occasion. We conducted a thorough review of her stay in light of the comments made and have put added measures in place to ensure that any such issues do not occur in the future. If you would like to discuss any aspect of your mother’s stay with me directly, please do not hesitate to do so.
Gabriele Jerome,
Manager, Barty House.

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Review from M J (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

After a long illness, my husband could no longer be cared for at home which resulted in his admission to Barty House Nursing Home. On arriving we were introduced to once again another body of compassionate and caring staff that helped us through what was to be the most difficult time. The professionalism,

care and empathy given was second to none and in particular, I wish to thank my husband's regular carer.

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Review from Rosemary J (Friend of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience

A beautiful care home and a busy and bustling environment. The care home was friendly and welcoming and the staff listened to what we wanted from them. My relative went there for palliative care (late-stage) and it was important she had a "quiet" space to rest peacefully at the end of her life. She

was given a nice, light and airy room. As she was blind, and in a strange place, we wanted her to feel safe. She passed away in the night and I was assured she had someone with her when she died, which was very reassuring.
The staff were very kind and caring and I would recommend this nursing home to anyone considering care for a loved one.

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Review from Clare S (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience

I have recently lost my dad after a four-week stay at Barty House. I chose carefully and the home is outstanding. The team that looked after my dad (and it's a large team !) are amazing. From the cleaners, carers, nurses, reception and not forgetting maintenance ( for picture hanging ! ) and of course

the food, and laundry... it’s a slick operation. The last few nights I stayed and was so looked after. I had a lot of chats with the manager and any required actions needed where addressed. For palliative care of a loved one, they are experts. If more able-bodied lots to do as well.
At an extremely difficult time, they shone. I will always recommend you. Keep up the hard work team Barty.
Thanks to each and every one of you.

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Review from Linda O (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

All though mum only had a short while at Barty House before her passing. She was treated with the utmost care and attention. Staff were so lovely and friendly from domestics up to management. All the residents seemed happy and content. As soon as we were shown mum's room we knew we had chosen the right

care home.

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Review from L S (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

I felt that Barty House was a wonderful nursing home. When my father went into Barty he was very ill suffering from terrible cancer on the neck.

The care that he received was wonderful, full of care, the staff are very well trained and the nurses are there to help you along the way when your loved

one is coming to the end of their lives.

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Review from Anita M (Wife of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

My husband has stayed at Barty House for two spells of respite care. The most recent being January 2019 and prior to that he stayed in November 2018. All staff were very friendly, kind and caring, taking an interest in the person and their interests and needs. Nothing was too much trouble. Always made

to feel very welcome. As a family, we would not hesitate to use Barty House for future respite stays.

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Review from Pamela B (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

Such a good welcome. I was invited to help with activities. I thoroughly enjoyed myself and the experience of helping elderly folks. Their faces told me how they were enjoying it. I also learnt a lot. I have known my friend for 45 years and she is now happy and settled although she sleeps in the daytime

and night.

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Review from R R (Husband of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

My wife suffered a severe and deteriorating neurological illness (NSA) which caused increasing paralysis and we were not able to look after her at home, due to increasing disability.
The Barty House care team looked after her sympathetically and very well until she died three weeks later. They were

kind, thoughtful, attentive and endlessly sympathetic.
Recommended without reservation.

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Review from M G (Sister of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience

My sister went into the home in January 2010, at the age of 60, due to a brain injury and needed 24-hour care. She passed away in October 2018. In the 8 years she was there all her needs were taken care of by the excellent staff. In the last 18 months of her life, she needed a lot of special care which

was given with love and consideration. As a family, we are so grateful that she found the perfect home for the last years of her life. Thank you so much.

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Review from Julia M (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

My mother was only in Barty House for the final two weeks of her life but their care of her was excellent, every single member of staff treated my mother with dignity and warmth. The staff also looked after our family as my mother passed on, again with great care, respect and we could not have asked

for more.

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Review from L M (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother went to Barty House for end of life care. Although she was only there a short time, she commented that it felt like home. It was a great comfort to me to know that she was treated with care, kindness, dignity and respect during her final days. I would have no hesitation in recommending Barty

House to others.

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Review from Sylvia M (Wife of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

The ultimate in care and kindness. My husband was very well looked after during his time at Barty House. We can't speak highly enough of "team Barty".

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Review from Linda S (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience

Dad reluctantly agreed to move into a nursing home as he could no longer live independently. Luckily Barty House had a vacancy.
The first few weeks were very difficult but the care and attention shown him by all the staff helped him to settle in and eventually take part in activities and daily life

of the home.
This gave us peace of mind that Dad was well looked after and in the best place to meet his needs. We always felt welcome, the staff were always willing to answer our queries, however small.
Throughout his stay, the dedicated staff could not have been more supportive of Dad and also to ourselves. In his final days, they treated Dad with dignity and respect and were so kind to us at such a painful time.

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Review from S T (Relative of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

When we first viewed the nursing home the staff were very happy to show us around and were very helpful and efficient after getting the patient moved to the nursing home. Since being at the home the staff provide an excellent standard of care for the resident and are always helpful and friendly towards

the residents and their visitors.

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Review from Lyn S (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

No words can express the level of support that both my mother and I were given in the last weeks of her life. Every conceivable effort was made not only to give mum her dignity and the care she needed but also to me who needed the support to see me through these dark days. Every member of staff whether

it be nursing, caring, office or activity were there to show that they fully cared and understood what we were going through.

Mum had been at Barty House for just over 15 months (after I had done a huge amount of research on other homes in the area). Although at the beginning she was a little unsure, it did not take her long to feel wanted and cared for. Something that was very important to me was to see her settled and for her to experience the care, getting her involved in all the activities and she made a lot of friends with other residents and staff along the way.

I would have no hesitation in recommending Barty House no matter what level of care is required.

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Review from Sue N (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

Having visited a few homes, as soon as we saw Barty House Nursing Home, my brother and I both knew that this was the most peaceful and caring home I had visited.

The staff and nurses are all wonderfully kind and helpful people who treated out mum with nothing else but care and compassion. When mum

got poorly the care and respect they showed her was amazing and the home is a fun and happy place, full of laughter, fun, games, and above all care. We will miss our visits to Barty House Nursing Home. Thank you all for looking after our beloved Mum until the end.

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Review from Kathrin H (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

My family were impressed by the staff's caring attitude to my mother, she found her experience in the home somewhat frightening and struggled to come to terms with being away from her own home. At all times we met with efficient helpful staff, who would take time to listen to our concerns and to the

needs of my mother, despite some very trying circumstances with regard to her physical and mental conditions.

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Review from Martin D (Son of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience

My parents entered Barty House in August 2010. My family and I had spent some time researching various establishments in the Kent/Surrey/Sussex area and Barty House gave a good mix of care quality, convenient location and appropriate accommodation at a reasonable price. My father resided there for 5.5yrs

and my mother for 7.5yrs, both of which are a testimony to good care. The nursing care has always been of a high standard and my parents were always treated with dignity, kindness and respect. The staff dealt with my mother's Multiple Sclerosis appropriately.
The home is clean and well-run in my opinion.
There are some aspects which could be improved. Potential users should be aware of the following:
1. Over the years, I have had to push for regular carer reviews: I believe this should be routine and proactively organised by the home.
2. Dealing with dementia.
3. Annual cost increases have been significantly above inflation.
4. Local shops are 1 mile away with poor wheelchair access.

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Barty House Nursing Home

Care Provided by Barty House Nursing Home

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Funding & Fees Guide for Barty House Nursing Home

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