Fees are subject to care needs assessment
Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.
There is free off-street parking available on site.
Betsy Clara House Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 13 reviews in the last 2 years. Over all time Betsy Clara House Nursing Home has 74 reviews.
Review from Johanna G (Daughter of Resident) published on 17 July 2024
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5.0 out of 5
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Review from Susan M (Wife of Resident) published on 3 July 2024
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5.0 out of 5
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Review from Trudi G (Daughter of Resident) published on 21 June 2024
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5.0 out of 5
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Review from Ashley M (Son of Resident) published on 21 June 2024
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5.0 out of 5
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Review from Andy H (Son of Resident) published on 24 April 2024
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5.0 out of 5
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Review from Lesley A (Daughter of Resident) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Kate Jenner, Home Manager at Betsy Clara House Nursing Home
Thank you for your kind words; it was our pleasure to care for your father.
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Review from Sue F (Friend of Resident) published on 30 October 2023
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Overall Experience
5.0 out of 5
Reply from Angie Cooper, Client Relationship Manager at Betsy Clara House Nursing Home
This is a very rewarding review. Thank you so much.
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Review from Joanne S (Daughter of Resident) published on 26 October 2023
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Overall Experience
5.0 out of 5
Reply from Angie Cooper, Client Relationship Manager at Betsy Clara House Nursing Home
The care is the most important thing, and we are so pleased you are happy with the care that is given. Thank you for your lovely review.
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Review from Paul S (Son of Resident) published on 4 October 2023
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1.0 out of 5
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Review from Joanne H (Daughter of Resident) published on 23 August 2023
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5.0 out of 5
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Review from J H (Wife of Resident) published on 23 August 2023
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5.0 out of 5
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Review from Sue C (Sister of Resident) published on 2 June 2023
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Overall Experience
5.0 out of 5
Reply from Kate Jenner, Home Manager at Betsy Clara House Nursing Home
Thank you for your kind words, it was our pleasure to care for your sister.
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Review from L M (Daughter of Resident) published on 27 May 2023
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5.0 out of 5
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Review from Alison O (Daughter of Resident) published on 22 March 2023
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5.0 out of 5
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Review from Harry B (Relative of Resident) published on 17 March 2023
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Overall Experience
5.0 out of 5
Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home
Thank you for such a kind review. Our team always do their upmost to ensure every residents needs are met.
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Review from Nicola K (Daughter of Resident) published on 12 January 2023
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Overall Experience
5.0 out of 5
Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home
Thank you for such a lovely review Nicola. We are so pleased you are happy and feel welcome in the home - that is always our aim.
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Review from Christopher H (Son of Resident) published on 8 December 2022
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5.0 out of 5
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Review from J M (Wife of Resident) published on 28 November 2022
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4.0 out of 5
Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home
Thank you for a very honest and very true response.
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Review from T S (Daughter of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home
Thank you Tracey for such a lovely review. It was our pleasure to care for your dad.
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Review from Karon W (Granddaughter of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home
Thank you Karon for such a heart warming review of the home.
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The Review Score of 9.5 (9.539) out of 10 for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.539 for Betsy Clara House Nursing Home is calculated as follows: ( (113 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 152 Ratings = 4.539
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Mar 2023
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Job Title: Home Manager
Joined: 2016
“Dementia care is my passion, and making a difference to those in our care, and their loved ones motivates me daily.
I have been a Registered Nurse for over 30 years, the last 8 of them as manager at Betsy Clara. Before this, I had many work experiences, including NHS hospitals, Community Nursing, a Hospice and several other Nursing Homes.
I enjoy working with the residents and our close-knit team, as a family are at the centre of everything we do. We promote a sense of family within the home, caring for everyone and getting to know our individual residents’ likes and dislikes so that we can provide genuine individualised person-centred care.
We have been on a long journey with our residents and are constantly striving to develop new and better ways of supporting them to live the best life they can with us and their families.”
Job Title: Deputy Manager
Joined: 2014
“I have worked in health care for over 20 years; I started my career within the community, where my primary role was supporting people with various needs within their homes.
I then went on to work in several residential/nursing homes where residents had early onset dementia to later stages of dementia and caring for those at the end of their lives – I enjoyed making a difference in their day-to-day lives.
I came to Betsy Clara in 2014; I started as a care assistant and became a senior in my first year. I then went on to do a CHAPs course and became a Senior Care Home Assistant Practitioner, I enjoyed working alongside our nursing team, where I gained lots of knowledge and skills.
As the Deputy Manager position became available with the knowledge and skills I gained, it gave me the confidence to apply for the role, and I was successful. In this role, I aim to create a happy, safe, homely environment for our residents.”
Job Title: Assistant Practitioner
Joined: 2019
“I began my career in hospitality, where I was part of a small family-run restaurant. While working there, I applied to university and completed a Level 5 in Health & Social Care Management to pursue a career in a care home setting. This would allow me to gain the skills and knowledge to become part of a successful management team.
While at university, I was on a placement in some care homes and hospital settings, which I enjoyed. This made me realise that this was the career I wanted.
Once I gained my qualification, I left our family business to join Betsy Clara House in 2019, where I first started as part of the care team. I enjoyed my role here, learning about different types of dementia and how many residents were suffering from this disease; although many residents have the same dementia, they all have other traits and require personalised care and treatment.
Then came the opportunity to enrol on the CHAP course, where I would learn additional skills around medication, catheter care, venepuncture, wounds and end-of-life care using the syringe driver.
My current role within Betsy Clara is Care Home Assistant Practitioner (CHAP), where I work alongside our nursing team.”
Job Title: Administrator
Joined: 2021
“After four years working in different care home sectors and training to understand various aspects of the care setting, I started at Betsy Clara House as the administrator in March 2021.
Whilst bringing the skills I have gained throughout my training, I have found time to learn and grow within the home with support from the staff, managers and residents.
As situations and experiences change daily within the care home, I have the privilege of working alongside our wonderful residents and being a part of their daily lives.
I thoroughly enjoy my role and the setting where we work, and I aim to bring positivity and happiness to all those who live here at Betsy Clara House and my colleagues. It is my pleasure to work closely with all that are here, and I could not imagine a role anywhere else.”
Job Title: Activities Coordinator
Joined: 2015
“After gaining many years of experience working in dementia care, I came to Betsy Clara House in the summer of 2015 as a senior carer, then took my current role in the spring of 2018.
This exciting and enjoyable position enables me to engage and help our residents enjoy their lives thoroughly and be actively engaged.
Some of the many things that the team do include Namaste, supporting Spiritual needs, 1 to-1 time, cookery club with the support of a chef, music and exercise, and bringing fun and enjoyment into the house.
I feel honoured to do my job, and seeing a smile on a resident’s face makes my day.”
