Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone ME15 6UW
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9.5 74 Reviews
  • Betsy Clara House Nursing Home, Maidstone
Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of a family run group, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has three separate lounges, a wide ranging activities programme led by a full time activities co-ordinator, and lovely landscaped gardens.

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Care Provided by Betsy Clara House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kate Jenner (Manager)
  • Admission Criteria
    • Private, respite and social services residents are all welcome
    • Ages 40+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Betsy Clara House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are subject to care needs assessment

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.


  • Parking

  • There is free off-street parking available on site.


Betsy Clara House Nursing Home Reviews (74)

Total of 74, showing 21-40
9.5

Betsy Clara House Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 13 reviews in the last 2 years. Over all time Betsy Clara House Nursing Home has 74 reviews.

Overall Experience

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  • 19
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Date Published

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13
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Review from Sarah S (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Betsy Clara House Nursing Home since February 2022.
We had teething problems at the beginning but these were always addressed with us. Mum is now fairly settled, is well fed and cared for. The staff work hard to keep the service users happy and entertained. It is like having an extended
family now. Thank you to the manager and staff.

Reply from Angie Peterson, Client Relationship Manager at Betsy Clara House Nursing Home

Thank you Sarah for such an honest and lovely review.


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Review from Paula R (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has required fairly intense support; two previous homes failed miserably. Within one week at Betsy, he is smiling again, animated to wanting to be with his family. He is relaxed and comfortable, interacting with others and overall a happy man. Betsy has been mine and my dad's saviour. A true
hidden secret.

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Review from M E (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well run home with staff members who genuinely care for their residents. My mother is looked after very well and we are confident to leave her in their care. Communication is also very good and we are kept informed. Phone calls are always dealt with in a courteous and friendly way
giving sound advice when it is needed.
Betsy Clara is a great place to live in and visit and we truly believed that its management and staff are all stars.

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Review from J J (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had a three-month stay in Betsy Clara Nursing Home following some poor health and very difficult behaviour due to epileptic seizures. The staff were fantastic with him and he received excellent care particularly in light of the continued stress of managing the Covid situation. The carers are
dedicated to making residents lives the best they can be and we are very grateful for the level of care he received during his time there.

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Review from L G (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Besty Clara at the beginning of October from a residential home. We were a bit worried as she was happy where she was and had been there for some time, but we thought she needed the care of a nursing home. We needn't have been concerned as everyone was so kind, friendly and helpful
and we couldn't have chosen a better home for her to move to.
She has settled in well as she now has a reclining wheelchair and can mix with other residents and enjoy the extensive entertainment programme they have.

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Review from P S (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Betsy Clara House following a period of respite care at another nursing home. I am pleased that this happened, as the subsequent care he received for the weeks he was there up until his passing was excellent. Despite the restricted visiting times due to COVID-19, it was
evident that the staff team not only carried out their duties in a conscientious and professional manner, but they clearly cared for the residents on a personal level and showed great compassion and support for visiting family during a deeply distressing time.
It was greatly comforting to know that my father was being treated with dignity, and kept as comfortable as possible - the staff were all absolutely first class - honest, caring and thoughtful. They always went that extra mile.
I am so grateful to Betsy Clara House for all their care and support.

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Review from Kevin J (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother left hospital at the end of July and I never thought she would be capable of leaving her bed. She had suffered several falls over the previous 3 months that resulted in her losing her front teeth, fracturing her cheekbone and causing another bleed on the brain. She could not talk, walk or
swallow and she slept most of the time. She was transferred to Betsy Nursing Home and kept in isolation for the first week. My brother and myself met a member of staff who was one of the ladies looking after mum and when she told us that they would get Mum out of bed, dressed and sitting in the lounge we never expected that to happen. Well, it did. Whenever we visit, we see Mum in the lounge or the garden. Although mums condition is still poor she is relatively happy and we feel good that she is being exceptionally well cared for. All the staff have been excellent. The Betsy Nursing Home is more like a home than we could wish for.

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Review from Jenny K (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Betsy Clara towards the end of his life. He was deeply unhappy in his previous home and they could not cater for his needs. Dad had dementia and was disabled. His dream was to see the sky once more and feel the sun on his face, and he got to do that in Betsy Clara. Shortly before
he died I saw him in the garden and it felt like he was being looked after by family. The staff were absolutely wonderful . They desperately tried to make dad as comfortable as possible and as happy as possible. I remember saying to him, "wow, dad. It is so lovely to see you out in here in the garden" and he replied with a smile "Good, isn't it!"
My sister recalls him saying to her that "they are really nice to me here " something he had never said in his previous home. I wish Dad had been moved to Betsy Clara sooner, I can not thank everyone enough for the amazing care they gave my dad.

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Review from T J (Son of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here a short time but seems settled and happy. The staff are very caring, friendly and helpful. All her needs seem to be catered for and we are very happy with her progress so far.

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Review from Jane C (Daughter of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father-in-law was admitted to Betsy Clara, he was very confused, had no get up and go and didn't appear to want to be around. However, through the dedication and love, he was given by the staff, they made him a "new man". He gained weight and confidence and started to enjoy life again. They
were brilliant, and I have the highest praise for them and wouldn't hesitate in recommending Besty Clara care home.

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Review from P C (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Betsy Clara Nursing Home highly enough. Their support, care and respect shown to my father were first class. Too many people to thank, they were absolutely grilling throughout my fathers stay there and they turned him around from a rather frail and distant person into someone
who now has the zest for life. Thanks to all at Betsy Clara.

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Review from Julie K (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has very challenging behaviour as a result of chronic delirium but Betsy Clara have treated my dad with kindness and understanding and for the first time in months my dad is settling and is finding happiness. He has improved both physically and mentally as a result of the quality of care he is
getting from the staff at this home. Mum and I couldn’t praise this home enough.

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Review from June S (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very ill when he first went here, but within two weeks, he had completely changed for the better. The staff at Betsy go above and beyond. I am glad to have found this home for my Dad; he’s now much worse, and they are brilliant.

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Review from J K (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I have found Mum's care to be good during the 2 1/2 years she has been there. The nursing staff are patient, friendly and she gets on well with them all. The admin staff are very helpful too. Mum likes the food and some of the activities, although she does sometimes get a bit bored. It
is better now that she is taken out of her room for breakfast and spends most of her day in the lounge with the other residents, as she was a bit isolated in her room. We have had a few instances of Mum's personal possessions going missing which we have raised with the staff.

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Review from Brian L (Husband of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been in Betsy Clara House for just over a month, and the family are very pleased with the care and attention she has received.

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Review from Madeleine C (Daughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking back now, we realise how fortunate we were that Betsy Clara had a room available for my mum who had dementia. Up until then, we had viewed other nursing homes that were nowhere near the standard of Betsy Clara. Taking the huge step to place my mum in a nursing home was an extremely difficult
time for our family, however, the initial kindness we were all shown has never changed throughout the time my mum was a resident. The care and dignity of treatment given to my mum by every single member of the fantastic staff were always consistent, her wellbeing was constantly monitored and there was always time for someone to hold her hand or make her laugh. She was always washed and clothed respectfully and she had her hair cut and styled with the onsite hairdresser and nails painted as often as she wanted. The quality of food produced in the kitchen was absolutely fabulous every single day. All in all, a truly wrap around care experience for all our family.

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Review from M G (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother here after five years in a different care home. We could not have made a better move and the contrast has been significant. The atmosphere is so home-like and calm. The staff here are incredible, truly caring and clearly passionate about their work. The residents are happy and the
activities cater to all cognitive abilities. The manager is always available and interacts with the residents which says a lot about the environment she has worked hard to create. I highly recommend Betsy Clara - you will be truly fortunate to find a place here for a loved one.

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Review from P W (Regular Volunteer) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and happy home.

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Review from David B (Regular Volunteer) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is passionate about people. They love and keep them as their own family. I can not stress how wonderful these people are.

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Review from J G (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen an improvement in my friend since moving to Betsy Clara in Loose. The atmosphere of the home is calm and it has a good feeling as you walk in. The residents always appear happy and calm.
The staff are all kind and considerate and really care for their residents.
I would have no hesitation
in recommending this home/care provider to anybody.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.539 for Betsy Clara House Nursing Home is calculated as follows: ( (113 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 152 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (5)

Kate

Kate Jenner

Job Title: Home Manager

Joined: 2016

“Dementia care is my passion, and making a difference to those in our care, and their loved ones motivates me daily.


I have been a Registered Nurse for over 30 years, the last 8 of them as manager at Betsy Clara. Before this, I had many work experiences, including NHS hospitals, Community Nursing, a Hospice and several other Nursing Homes.


I enjoy working with the residents and our close-knit team, as a family are at the centre of everything we do. We promote a sense of family within the home, caring for everyone and getting to know our individual residents’ likes and dislikes so that we can provide genuine individualised person-centred care.


We have been on a long journey with our residents and are constantly striving to develop new and better ways of supporting them to live the best life they can with us and their families.”


Lisa

Lisa Dunn

Job Title: Deputy Manager

Joined: 2014

“I have worked in health care for over 20 years; I started my career within the community, where my primary role was supporting people with various needs within their homes.


I then went on to work in several residential/nursing homes where residents had early onset dementia to later stages of dementia and caring for those at the end of their lives – I enjoyed making a difference in their day-to-day lives.


I came to Betsy Clara in 2014; I started as a care assistant and became a senior in my first year. I then went on to do a CHAPs course and became a Senior Care Home Assistant Practitioner, I enjoyed working alongside our nursing team, where I gained lots of knowledge and skills.


As the Deputy Manager position became available with the knowledge and skills I gained, it gave me the confidence to apply for the role, and I was successful. In this role, I aim to create a happy, safe, homely environment for our residents.”


Diya

Diya Chamling

Job Title: Assistant Practitioner

Joined: 2019

“I began my career in hospitality, where I was part of a small family-run restaurant. While working there, I applied to university and completed a Level 5 in Health & Social Care Management to pursue a career in a care home setting. This would allow me to gain the skills and knowledge to become part of a successful management team.


While at university, I was on a placement in some care homes and hospital settings, which I enjoyed. This made me realise that this was the career I wanted.


Once I gained my qualification, I left our family business to join Betsy Clara House in 2019, where I first started as part of the care team. I enjoyed my role here, learning about different types of dementia and how many residents were suffering from this disease; although many residents have the same dementia, they all have other traits and require personalised care and treatment.


Then came the opportunity to enrol on the CHAP course, where I would learn additional skills around medication, catheter care, venepuncture, wounds and end-of-life care using the syringe driver.


My current role within Betsy Clara is Care Home Assistant Practitioner (CHAP), where I work alongside our nursing team.”


Lauren

Lauren Squelch

Job Title: Administrator

Joined: 2021

“After four years working in different care home sectors and training to understand various aspects of the care setting, I started at Betsy Clara House as the administrator in March 2021.


Whilst bringing the skills I have gained throughout my training, I have found time to learn and grow within the home with support from the staff, managers and residents.


As situations and experiences change daily within the care home, I have the privilege of working alongside our wonderful residents and being a part of their daily lives.


I thoroughly enjoy my role and the setting where we work, and I aim to bring positivity and happiness to all those who live here at Betsy Clara House and my colleagues. It is my pleasure to work closely with all that are here, and I could not imagine a role anywhere else.”


Kevin

Kevin Shaw

Job Title: Activities Coordinator

Joined: 2015

“After gaining many years of experience working in dementia care, I came to Betsy Clara House in the summer of 2015 as a senior carer, then took my current role in the spring of 2018.


This exciting and enjoyable position enables me to engage and help our residents enjoy their lives thoroughly and be actively engaged.


Some of the many things that the team do include Namaste, supporting Spiritual needs, 1 to-1 time, cookery club with the support of a chef, music and exercise, and bringing fun and enjoyment into the house.


I feel honoured to do my job, and seeing a smile on a resident’s face makes my day.”