Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE
Submit a Review
9.8 60 Reviews
  • Birkin Lodge Care & Nursing Home, Tunbridge Wells
Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs.

Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment for residents where they feel comfortable and safe by getting to know each of them on an individual basis, allowing the team to provide care tailored to each resident's needs.

As part of this, they endeavour to go beyond solely providing round-the-clock nursing and healthcare, offering a choice of interesting and tailored activities to engage residents and help them maintain a healthy, active lifestyle.

Show Birkin Lodge Care & Nursing Home on the Map

Care Provided by Birkin Lodge Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Miguel Mansilla (Home Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Birkin Lodge Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Birkin Lodge Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • There is an onsite car park


Birkin Lodge Care & Nursing Home Reviews (60)

Total of 60, showing 21-40
9.8

Birkin Lodge Care & Nursing Home has a Review Score of 9.8 (9.817) out of 10, based on 10 reviews in the last 2 years. Over all time Birkin Lodge Care & Nursing Home has 60 reviews.

Overall Experience

  • 42
  • 16
  • 2
  • 0
  • 0

Date Published

60
0
3
10
50

Review from Stewart F (Power of Attorney of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The comments are, in general, based on the information provided by the resident, as we have not yet been able to go into the home due to the pandemic. Because of her particular circumstances, the resident is unable to answer questions about safety, or value for money, so we have used our own judgement
on these issues. Our overall impressions are, from a distance, very favourable, and any issues we have raised, or queries we have submitted, have been responded to very efficiently.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Stewart, for your comments about your recent experience at Birkin Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally G (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my father is outstanding, I’m very happy that he is safe and well cared for. All the staff are very personable and nothing is too much for them even during the difficult times of the pandemic.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Sally, for letting us know how we are doing at Birkin Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francis P (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange for my mum to move to Birkin Lodge during the lockdown. Despite my not being able to visit, I know she is really happy here. Being able to see what she is up to via Facebook is fantastic and makes us feel connected. The staff go out of their way to care for her and really do keep her
and all the other residents occupied with a whole host of daily activities, so much so she’s often too busy to answer our phone calls. I am reliably informed the food is excellent, her only complaint, not being able to choose between steak and kidney pudding or fish on the menu on the same day. I understand the problem was easily solved by a little bit of both. Bearing in mind everything has been done remotely due to Covid - nothing is too much trouble. I can really commend the manager and her dedicated team.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Francis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Birkin Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to place Mum into the care of a home was massive for my wife and myself, and one we did not take lightly. We visited a number of homes in the area but Birkin Lodge was head and shoulders above others we considered. From the first visit, we got a really good feeling about Birkin Lodge,
and though it took Mum a little while to settle due to her dementia, she is now firmly established as a popular resident.
Although there are many things to recommend Birkin Lodge, I would like to above all pay tribute to the dedication and compassion of the care staff. They really do care about each individual's well being. There are always lots of smiles and laughs, and so many activities and interactions with the residents. It's not an easy job but they do it so well.
So a sincere and heartfelt THANK YOU from Mum's whole family, she really couldn't be in better hands x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil B (Grandson of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the ladies and gents at Birkin Lodge highly enough. They have been nothing more than accommodating during the whole covid-19 pandemic. Nothing is too much trouble and they deserve the highest recognition. A special mention goes to one lady in particular who has been outstanding. She has
ensured we are able to contact our relatives via video calls, she has been a fantastic contact for any questions we've had. She is a real asset to your establishment. As are all of the other members of your team. Thank you so much for looking after everyone with flawless standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny E (Daughter of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my first visit to my father in August, I have been very impressed by the friendliness and caring attitude of certain members of the Birkin Lodge team. I have been further impressed by this particularly in the unprecedented times we have found ourselves in this year. The team go above and
beyond to try and keep relatives and residents in touch with video calls and social media. You are all very much appreciated. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff in Birkin Lodge, especially in these hard times. Good communication with my father is provided.
Reassurance for me that he is being cared for in the best possible way; thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tanya S (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Birkin Lodge just over a year ago and I have been generally very impressed with the care and services they provide. There are always staff around to ask any questions and dad’s room is kept clean and I believe he is well cared for. My dad doesn’t want to take part in any activities
offered by the home, but the wonderful activities coordinator continues to encourage him to take part in the huge variety of activities she runs which is fantastic. My dad enjoys the food, and the facilities guy is great at helping with any maintenance or TV issues very swiftly. The home is secure and clean and the communal room upstairs welcoming for visitors. I would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John K (Nephew of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly.

Reply from Alison Geddes, Marketing at Birkin Lodge Care & Nursing Home

Many thanks for your positive review, it's great to hear that you found our team to be friendly. If there's anything you'd like to discuss further, feel free to pop in and see the Home Manager for a chat anytime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birkin Lodge is, overall, a very good care home for its residents. The carers are genuinely supportive of the residents and make sure their needs are met. Food and drink are of high quality. The tea round staff are friendly and efficient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon N (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been a resident here since May 2018. Since day one he has been made to feel totally at home. The staff are very caring and Dad has built up some good relationships with most of the staff. If we have had any issues with any aspect of his care, they have been dealt with very quickly, usually
by the deputy manager.

Reply from Tessa Matthews, Birkin Lodge at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave us a review. The team are very caring and this helps residents to really feel at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Well kept building and gardens. My friend is very settled now and her needs are well catered for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, great activities. The activities co-ordinator is an asset to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the home, always met with warm hellos and a friendly atmosphere. The staff are always friendly in a professional way.
The home is always clean and tidy, checked mother's room and found it is very clean. The home has always had a friendly and caring atmosphere, have not had any cause
to raise any issues.

Reply from Iolanda Lucci, BDM at Birkin Lodge Care & Nursing Home

Thank you so much for your kind feedback, We will be sure to share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miranda F (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Birkin Lodge a year ago in a very poor state, underweight and confused. Within a few weeks, she had stabilised and began putting on weight. The staff were wonderful for the care and attention they gave her. Her clothes are so clean and fresh when I see he and attention is given to
what she wears. This was a detail I particularly liked as it showed attention was given to detail.
The activities are stimulating and provide involvement and coming from living alone I believe this really helped my mother to recover. It is good to know that Mum is safe at Birkin Lodge. It gives our family peace of mind. Keep up the good work.

Reply from Iolanda Lucci, BDM at Birkin Lodge Care & Nursing Home

Thank you for taking the time to share your thoughts and I will be sure to share your kind words with the team. It is a pleasure caring for your mother. We look forward to seeing you and your sister soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to this care home, my friend has been made to feel very welcome. The staff are very caring and always find time to listen.
With daily entertainment/activities, you can join in as much as you want to or are able to. As a once a week visitor, I always feel the staff are trying to make it
a home from home for each resident. I enjoy coming to see my friend and I don't feel I am in the way (as I have felt in other care homes). Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with kindness and compassion by all the staff. They are always happy and laughing.
When I visit, I'm made to feel welcome and am always offered a cup of coffee. I don't think I would get better treatment anywhere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Birkin Lodge for a month now. He suffers from dementia and Parkinsons and can become very confused sometimes and difficult to manage.
The staff have been fantastic, they are always so kind and happy. Nothing seems to be too much trouble and they spend time to reassure him when
he is confused. They always make us feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F V (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birkin Lodge seems to be a very good care home for my Mother. All her needs are taken care of. They provide everything and I feel reassured that my Mother is kept safe and well. The staff are more than helpful and my Mother seems very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela L (Niece of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care always excellent but after my Uncle was discharged from hospital Birkin Lodge's care was exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Birkin Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Birkin Lodge Care & Nursing Home is calculated as follows: ( (97 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 115 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkin Lodge Care & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Miguel

Miguel Mansilla

Job Title: Home Manager

Joined: 2024

Miguel Mansilla is our Home Manager at Birkin Lodge Care & Nursing Home. He has a wealth of experience in the care sector and is excited to be supporting our staff team at Birkin Lodge.