Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE
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9.8 60 Reviews
  • Birkin Lodge Care & Nursing Home, Tunbridge Wells
Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs.

Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment for residents where they feel comfortable and safe by getting to know each of them on an individual basis, allowing the team to provide care tailored to each resident's needs.

As part of this, they endeavour to go beyond solely providing round-the-clock nursing and healthcare, offering a choice of interesting and tailored activities to engage residents and help them maintain a healthy, active lifestyle.

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Care Provided by Birkin Lodge Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Miguel Mansilla (Home Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Birkin Lodge Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Birkin Lodge Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • There is an onsite car park


Birkin Lodge Care & Nursing Home Reviews (60)

Total of 60, showing 41-60
9.8

Birkin Lodge Care & Nursing Home has a Review Score of 9.8 (9.817) out of 10, based on 10 reviews in the last 2 years. Over all time Birkin Lodge Care & Nursing Home has 60 reviews.

Overall Experience

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Review from A W (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been happy and friendly to me on my visits to Bikin Lodge.


On most visits, I have been offered a cup of tea, along with the resident.


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Review from P B (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about 20 months now. She now has a deterioration of her health.
The staff are very helpful and always polite, they know my mothers needs etc.
The home is clean and tidy and the food is good.

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Review from Sue T (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault. Staff very caring.

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Review from Heather H (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted for respite care however within 3 days she had decided to stay long-term. The team were absolutely superb - even my mother-in-law had been adamant at one stage that residential care was not for her, it was a complete turnaround! Within days her mood lifted and we saw a
lady we hadn't seen in a few years - happy, relaxed - such a relief for her and us. We highly recommend.

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Review from Robert G (Nephew of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Plenty of stimulation and entertainment for the residents to participate in to the best of individual needs.

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Review from Derek C (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality of caring staff, friendly and helpful. Cleanliness good and food first class.

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Review from Maxine W (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of us say we don't want to go into residential care but for some of us, it becomes the only solution. When this is the case, the person will either thrive or decline and much of this is determined by the attention and care they receive, particularly the time and attention. My father has thrived
at Birkin Lodge as they have valued his personality and given excellent care.


The facility is clean and beautifully decorated. It is warm and welcoming to visitors. The staff are caring. I would recommend it to anyone anxiously looking for a caring facility for their loved ones.


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Review from Graham P (Son of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father aged 92 moved to Birkin Lodge in September, the manager and team were very understanding that we were moving him away from the area he had lived for 67 years. A visit was arranged for him to have lunch and view the home. We have visited him at Birkin Lodge on numerous occasions at different
times of the day and have always found that the atmosphere is relaxed, calm and welcoming. Everywhere is beautifully kept with homely touches. We are always made to feel welcome by the manager and all the staff.
Although my father is hard to please he is complimentary about the staff and the care he receives. We have noticed that with the help of the superb entertainments team he is more outgoing and is gradually participating in some of the daily activities. His health has stabilised and the pressures on myself and my wife are greatly reduced. Many thanks to a well run and caring team.

Reply from Iolanda Lucci, Business Development Manager at Birkin Lodge Care & Nursing Home

Thank you for your lovely feedback Graham, I will be sure to share this with Sean and the team. It's great to see how your father has settled over the past few months and it's wonderful to have him with us.


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Review from T S (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful and caring.
The staff are very friendly.
My Dad only went for a weekend but said he would go again.

Reply from Iolanda Lucci, Business Development Manager at Birkin Lodge Care & Nursing Home

Thank you for your review, it was a pleasure having your father stay with us and we look forward to his next stay.


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Review from Paul B (Son of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for some 16 months now, we regularly visit throughout the week or weekends. There is always a warm welcome from the staff and a chat to see how my mother is.
The staff members are always helpful and polite.
There has been improvement and consistency in the home over the
past months since the manager's position has been taken over within the home.

Reply from Iolanda lucci, Business development manager at Birkin Lodge Care & Nursing Home

Thank you for your lovely comments, which we will feedback to our team. We are constantly striving to improve our services for our residents and their families and it is wonderful to hear your comments.


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Review from Danielle E (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuine caring and friendly staff.

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Review from Janice B (Niece of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been resident at Birkin for one year.
I can honestly say that I have no complaints at all.
The staff are kind and friendly and have the residents interests at heart all the time.
The staff will go to any lengths to accommodate any requests and are thoroughly thoughtful and compassionate.

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Review from M W (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend staff are always on hand and seem caring.
I visited on the 31st August as it was my friend's 93rd Birthday. The lounge was decorated with birthday banners and balloons, they gave him a card, present and arranged a small tea with us, visitors. They also made a birthday cake all
so very caring of the staff. My husband and I were very impressed.

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Review from Janice G (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.

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Review from W J B (Brother-in-law of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Val M (Niece of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin
Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds at rest. She enjoyed her single room with all necessities and gradually started to join in with activities, painting etc and joined in communal meals. Her general health improved due to the attention of competent nursing staff. Last year with encouragement she wrote a few Christmas cards this year but this year with help from care attendant we were all included. I truly believe this is due to the great care and support she is receiving at Birkin Lodge I cannot thank them enough.

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Review from J C (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very pleased with how the staff at Birkin Lodge have cared for our elderly father. There always seems to be staff available to help out, even if a short wait is sometimes involved. Father's needs are constantly assessed and updated to meet his declining health. Also very good
support from the local hospice who work closely with the home.

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Review from R W (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and make you welcome and ask if you like a cup of tea. Very clean and tidy. I would recommend people to live here when I get old. I would love to come and stay here. Very friendly people and staff.

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Review from P S (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the staff at the home do their best to make the residents lives as enjoyable as possible given the ongoing health problems they may have. Birkin Lodge Care Home has had difficulty in retaining a manager over the last year or so but the present incumbent seems to have settled in well. I think
as is probably the case with a lot of care homes that you could do with more staff especially at weekends.

Reply from Bethany Gibbons, Marketing Assitant at Birkin Lodge Care & Nursing Home

Thank you very much for the feedback, we welcome all comments that will help to improve our care services.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular, activities based upon individuals preferences and individual goals.
Beverley has many short and long-term plans on where the service is going and will only be able to execute them by staying. Our manager operates with an open-door policy and is planning to discuss these plans at the next relatives meeting. We have a wonderful team here at Birkin Lodge and you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.


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Review from D J B (Sister of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You have too many people coming and going in charge. Not good for the residents.

Reply from Bethany Gibbons, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals.
The new Manager is committed to working with all stakeholders in the local area and welcomes suggestions for continuous improvement. With an open door policy, she is always available to answer any queries and address any issues. Alternatively, you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Birkin Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Birkin Lodge Care & Nursing Home is calculated as follows: ( (97 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 115 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkin Lodge Care & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Miguel

Miguel Mansilla

Job Title: Home Manager

Joined: 2024

Miguel Mansilla is our Home Manager at Birkin Lodge Care & Nursing Home. He has a wealth of experience in the care sector and is excited to be supporting our staff team at Birkin Lodge.