Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 77 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.

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Care Provided by Brabourne Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Genevieve Rodrigues (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Number of floors: 3

Funding & Fees Guide for Brabourne Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,576
    • Self-Funded Residential Dementia Care from £1,666
    • Self-Funded Nursing Care from £1,816
    • Self-Funded Nursing Dementia Care from £1,906
    • RESPITE Self-Funded Residential Care from £1,786
    • RESPITE Self-Funded Residential Dementia Care from £1,876
    • RESPITE Self-Funded Nursing Care from £2,026
    • RESPITE Self-Funded Nursing Dementia Care from £2,116

  • nursing fees plus FNC
  • (these prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brabourne Care Centre Reviews (77)

Total of 77, showing 1-20
9.8

Brabourne Care Centre has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Brabourne Care Centre has 77 reviews.

Overall Experience

  • 60
  • 12
  • 3
  • 1
  • 1

Date Published

77
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34
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Review from Sharon H (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care/compassion/thoughtfulness/treatment of my father surroundings by staff have been of the up most care.
My father is very verbal, if there was anything untoward I can assure you! It will/should be aired and addressed.
Everyone wishes for their family members to be safe. I can asure you in his
words, "I love it here".

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted that your father is settled and happy here at Brabourne. I'll pass your kind comments onto our team.


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Review from W S (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff who treat my husband with care and dignity Their kindness comes through in all there little gestures

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such kind words. I'll share your comments with the team, they take great pride and joy in all they do to support our residents.


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Review from Susan T (Friend of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a marvelous place!
Very clean with kind and attentive staff.
Everyone seems happy.
I will be booking my place in advance.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. We enjoy welcoming you when you visit Brabourne and appreciate you taking the time to send your review.


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Review from Bernard M (Brother of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good at their job and very helpful.
Can you save a place for us?

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, I'll pass your kind comments onto our team. It's our privilege to look after our lovely residents and it would be a great pleasure to welcome you should you ever need our assistance in the future.


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Review from Anne B (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brabourne for over a year. She is very happy with all the care she receives, as I am. She is a lot more outgoing and social than she has ever been. I see a lot more smiles from here. Thanks to all staff for caring for her so well.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, it is joyful to see many smiles from your lovely mum. I'll pass your comments on to all our team at Brabourne.


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Review from Chris C (Nephew of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently died suddenly after 8 years in Brabourne Care Centre. I have nothing but praise for the time she spent there and the wonderful staff who gave so much more than their care! Having retired from the NHS after 41 years in both nursing and managerial roles I can say without question the
Brabourne Care Centre is the best home that I have ever visited or worked in over those years! All of the staff give so much more to the residents and the welcoming and professional way in which they all perform their duties is absolutely amazing. My aunt loved being part of the Brabourne family and both myself and my family were all included in that. Thank you Brabourne Care Centre for providing such a memorable time for the last years of her life.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such wonderful comments. We pride ourselves on commitment and compassion for all our residents, and their families, and it has been our privilege and joy to offer this to you aunt during her time with us. She will be greatly missed by all the team here at Brabourne. I will pass on your kind words and thank you again for taking the time to post such a lovely review.


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Review from Julie W (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law celebrated her 87th birthday on the 11th January 2025, we wanted to organise some music and have her family and friends attend for the music and an afternoon tea. The request for this to happen was welcomed and encouraged by the manager. All the staff became part of the celebration
and other residents were invited to join and had a lovely afternoon. All the staff, including a member of staff from the catering side, worked so hard to set out the tea and make my mother-in-law's birthday so special. The entertainment staff during the afternoon worked hard to bring fun and laughter to the event. As a family, we thank you all at Brabourne Care Centre and look forward to doing another gathering soon.
Regards.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We are always delighted to support celebrations and do all we can to make these days special. I'll share your kind words with all the team.


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Review from A J (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several falls and a stay in hospital, I moved Mum from South Wales to Brabourne Care Centre to be near us. It was a very stressful time as Mum hated losing her independence and moving from her beloved home. She was very frail when she first moved there but within a few months, she was eating well
and starting to enjoy life and particularly enjoyed sitting out in the garden and joining the activities. I cannot fault the care Mum had in the time she was there. There was always a warm welcome from the reception staff. Sadly, Mum's dementia deteriorated but the care she had in the last few months of her life was outstanding.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. It has been our privilege to care for your mum and make the time she was with us enjoyable and comfortable, she will be sadly missed.


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Review from D M (Nephew of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming up here for a year to visit the family and the staff are excellent there is one member of the care staff that is outstanding. You should be very proud to have him working for you. From my experience, he is the soul of the top floor care staff. You should be proud to have someone like
him working for you. He is very professional in the job he does and the way he joins in, helps and plays with the other residence on the top floor is amazing. You should reward him and others like that for the way they are to the residence. If I had a Care Home and I had someone working for me like that, I would be extremely proud to employee people like that. Keep up the good work. You are a good example to all the other carers.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, I'll ensure your comments are shared with top floor and all our team. We are very proud of all our staff who contribute so much to the lovely atmosphere of our home.


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Review from Robin S (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience has been excellent. I feel included in everything. The staff are wonderful and so professional. It is a positive experience. I am happy.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Our staff will be delighted to read your kind comments, thank you.


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Review from Helen H (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident since February 2024, and is bed-bound with dementia. Every single member of staff, from management to nurses, catering staff to cleaners to admin, treats not only my mother with the greatest care, dignity and respect, but also us as her family, whenever we come to visit her.
They are always cheerful and welcoming, and absolutely nothing is too much trouble for them. The home is beautifully clean, the food is plentiful and delicious, and there is a wide range of activities available for residents. We are made to feel as though they truly care about us all as much as they would a member of their own family. I cannot praise them highly enough, and I would recommend Brabourne Care Centre to anyone looking for top-quality care for their relative.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such lovely comments. Our team take great pride in all they do and will be delighted to know they are making such a positive contribution to you mother's time here at Brabourne.


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Review from N P (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased how my parents have settled into Brabourne. They have been here a while now and every care need is met with respect, dignity and care. The staff are so understanding and caring and nothing is too much trouble. I would recommend this home to anyone.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. It's our privilege to care for your parents and we are delighted to welcome them to our home.


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Review from Nicolette G (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team have gone above and beyond whilst caring for my dad during his time at Brabourne. They helped me during my dad's deterioration and were always available for me to talk to. All of the carers had so much patience during my dad's unsettled periods. The kitchen staff recognised his change
in eating habits and always made him food he would eat. Everyone is so friendly.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments which mean so much to all our team here at Brabourne.


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Review from M G (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in May 2024. We had a very warm welcome from all of the staff. This was a worrying time for Mum and family. This was soon forgotten. Mum is very happy. The staff are brilliant. All friendly and make you very welcome when visiting. Mum has no regrets moving into the home. She
has made new friends and enjoys taking part in the activities.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted your mum is settled and enjoying life with us here at Brabourne, and that your family are able to relax knowing she is well cared for.


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Review from P C (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my dad at Brabourne Care Centre for around eighteen months. I have always found my dad to be happy here. Although Dad would often decline carers' attention and so therefore sometimes personal care would be delayed but that was Dad's choice and he was happy here. He loved many of
the staff and I'm not surprised as they always treated Dad and us family members like family of their own. Staff are always helpful and often went above and beyond their roles. I feel that Dad passed away here at Brabourne happy.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We offer you peace and comfort at this sad time and thank you for your kind words. It is our privilege to have been able to care for your dad, respecting his choices and supporting your family throughout his final months. He will be greatly missed by us all.


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Review from D R (Son-in-law of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An efficient operation. Good staff, kind and caring. Food good. Altogether a reliable and welcoming place to be.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments which I'll share with our team.


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Review from C N (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for two months. The staff are caring and understanding. Always there if you need them. Mum feels safe and is getting used to the new way of living. They have good facilities, including being able to have hair cuts and feet treated. Three meals a day. Mum can struggle with food
sometimes as she does not eat fish or lamb. They will always try to cater when they can. Mum receives her medication and is treated for her ailments. The home has a good well-being team with activities every day. This is very beneficial to residents. Mum has not taken everything up yet, as losing sight in one eye has caused her confidence to go.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments, I'll pass them on to the team.


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Review from Martin S (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to your team for the support and care you are providing my parents - both were recently offered placements at Brabourne Care Centre. All of your staff are friendly, caring and compassionate. This has been a huge relief to our family, knowing and seeing that our parents
are receiving exactly the right care they now need. Keep up the fantastic work. It is very much appreciated.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments, it is our privilege to care for your parents and we are delighted to welcome them to our Opus Care family.


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Review from V M (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched quite a few nursing homes in the Ashford, Kent area. I selected a few to visit based on reviews, facilities, locality and staff from brochures and websites.
Brabourne Care Centre was visited prior to Mum being admitted for nursing care, All staff, reception, caretakers, nursing, care staff
and catering staff, are approachable, friendly and knowledgeable. Inevitably, it took a few weeks for Mum to settle completely but now Mum is so well cared for, content, safe and relaxed. I have no concerns in recommending Brabourne Care Centre to families looking for the best.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to care for your mum. Our team will be especially thrilled to read your comments as they take great pride in all they do.


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Review from S L (Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the overall care is satisfactory/good, there needs to be a more consistent adherence to the resident's care plans.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your review. We are pleased that you find our overall care to be good and welcome your feedback which I will share with our senior team. We are committed to working hard to continually improve our services and the experience that our residents have whilst in our care.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Brabourne Care Centre is calculated as follows: ( (317 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 10 Mar 2025

We have beds available in selected suites, please contact us for the latest information


Awards / Recognitions (0)

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Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.


Frequently Asked Questions about Brabourne Care Centre

What types of Care is Brabourne Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brabourne Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brabourne Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at Brabourne Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brabourne Care Centre to the centre of Ashford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.